97% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and ...
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Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.
Latest Reviews
21st Dec 2023
reviewed by 'Ryan'
21st Dec 2023
reviewed by 'Ryan'
21st Dec 2023
reviewed by 'Ryan'
8th Dec 2023
reviewed by 'Sac'
Opening Hours
Address
Bernards Estate Agents
129 London Road,North End
Portsmouth
Hampshire
PO2 9AA
023 92728 090
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £23,000 | £24,250,000 |
| Lettings | 100% | 95% | £500 | £6,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 1 | 28 | 3 | 147 | 1 | 99 | 2 | 71 | 6 |
Areas covered
- PO1
- PO2
- PO3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
Feb 07,2019
Feb 07,2019
0
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this helpful
this helpful
Very friendly, lovely to get along with and easy to talk to, told us all we needed to know, welcoming...
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Feb 01,2019
Feb 01,2019
0
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From of the initial enquiry & viewing to the completion and moving in, Charlie has kept us informed all the way. Very responsive with phone enquiries and always willing to arrange more viewings for measuring etc....
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Comment on agent fees
Good, no hidden charges, everything up front.
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Jan 28,2019
Jan 28,2019
0
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I was first dealt with by Lee Talmond and then Charlie Tucson, and both kept me in the loop at all times. I am therefore very happy with Barnards....
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Comment on agent fees
I'd rather pay less, but satisfied tat this is a normal fee level.
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Jan 25,2019
Jan 25,2019
0
people found
this helpful
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Charlie has been very patient and understanding with our case as it was not the most straight forward process. Despite being our sellers estate agent, not ours, he was informative & helpful with an consistent & prompt response time.
If he was ever not about to deal ...
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Jan 12,2019
Jan 12,2019
0
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My experience with Bernards were excellent. I do suggest for future reference.Thank you all for smooth selling of my house....
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Dec 21,2018
Dec 21,2018
0
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Sold on the first day to the first viewers. Really happy with service we received. Always quick to help, good with chasing up the sale so it was all completed within three months. Thankyou...
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Dec 20,2018
Dec 20,2018
0
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Brilliant professional and friendly service from Charlie & Jim. They did everything they could and always kept me informed. Would highly recommend....
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Dec 03,2018
Dec 03,2018
0
people found
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Have to give Bernards a five star review. They were professional, but very approachable. Nothing was too much trouble. Every query was dealt with in hours. We never had to wait around to get calls/emails returned, infact, Charlie went so far as to email ...
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Comment on agent fees
Good
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Yes
Oct 07,2015
Oct 07,2015
1
people found
this helpful
this helpful
Without going into too much detail, I have never dealt with a company as bad as this, problem after problem.
the apartment itself was lovely however the people we dealt with (most of them) where horrendous.
they held our deposit and charged us over £160 to ...
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What agent could do to change your mind?
The fee for the apartment itself was fair, loved the place. However we paid deposit of ‚£675 and they withheld over ‚£160 for minor issues such as dust, even though we left house early due to the issues with them so this is why it became dusty!!!Attached Filesnbsp;
Comment on agent fees
The fee for the apartment itself was fair, loved the place. However we paid deposit of ‚£675 and they withheld over ‚£160 for minor issues such as dust, even though we left house early due to the issues with them so this is why it became dusty!!!
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Aug 13,2015
Aug 13,2015
0
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The service I received from Bernards was excellent. Jim dealt with the sale of my property. He went out of his way to help, he was courteous throughout as were every member of the North End team I spoke with. I can honestly say that ...
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Comment on agent fees
Very reasonable
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Yes
Jan 23,2019
Jan 23,2019
0
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Melissa joined Bernard's Estate Agents on the letting side only very recently. I had some problems with my tenants and if Melissa wasn't in the office when I phoned, she would always call back or email me or copy me into other emails. She kept ...
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Comment on agent fees
Very Good
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Luke
Martin
(91)
Ross
(36)
Lacie
Matthew
(33)
Lee
Daniel Byrne
(18)
Natalie
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 1:00 AM 01/01/1970 by
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Awards won by Bernards Estate Agents, Portsmouth PO2 9AA
-
2023
Best Letting Agent in Portsmouth
-
2023
Best Estate Agent in Portsmouth
-
2023
Best Estate Agent in PO2
-
2023
Best Letting Agent in PO2
-
2022
Best Letting Agent in PO2
-
2022
Best Estate Agent in PO2
-
2022
Best Estate Agent in Portsmouth
-
2021
Best Estate Agent in PO2
-
2021
Best Letting Agent in PO2
-
2021
Best Estate Agent in Portsmouth
-
2023
Best Estate Agent in South East
-
2022
Best Letting Agent in Portsmouth
-
2021
Best Letting Agent in Portsmouth
