88% sales valuation accuracy
99% sales fee satisfaction
94% lettings valuation accuracy
96% lettings fee satisfaction
Established in 1994, Cameron is an multi award winning privately owned and run independent lettings property and sales agency with branches in West Drayton and Uxbridge Middlesex. We have a dedicated in house property management team, and are the most active agent in the local area letting and selling at the ...
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Established in 1994, Cameron is an multi award winning privately owned and run independent lettings property and sales agency with branches in West Drayton and Uxbridge Middlesex.
We have a dedicated in house property management team, and are the most active agent in the local area letting and selling at the Parkwest and Drayton Garden Village New Homes Developments
The Cameron Group offer advice on buying, selling, letting and renting property as well as land and new homes consultation.
View or corporate brochure
We have a dedicated in house property management team, and are the most active agent in the local area letting and selling at the Parkwest and Drayton Garden Village New Homes Developments
The Cameron Group offer advice on buying, selling, letting and renting property as well as land and new homes consultation.
View or corporate brochure
Latest Reviews
19th Jun 2023
reviewed by 'Lau'
12th May 2023
reviewed by 'Danielle'
2nd May 2023
reviewed by 'Geanina'
14th Oct 2022
reviewed by 'Sarah Tahir'
30th Mar 2022
reviewed by 'Fathimath'
3rd Mar 2022
reviewed by 'Jacob'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 99% | £195,000 | £2,920,000 |
| Lettings | 94% | 96% | £450 | £2,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 219 | 4 | 287 | 8 | 32 | 1 | 54 | 3 | 27 | 3 |
Areas covered
- UB8
- UB10
- UB7
- UB5
- WD3
- HP10
- UB3
- HP11
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Dec 04,2013
Dec 04,2013
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I have received excellent services from Cameron Estate Agents especially from Mr Ketan Tailor and had no problems with letting of my flat. The customer service I receive is excellent, the lettings are hassle free and would highly recommend them to future landlords....
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Sep 05,2013
Sep 05,2013
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Although in the first visit to the property the agent came across as very professional, the subsequent dealings were very different. Their email salutations always started with "good morning" or "good afternoon" rather than addressing by name. Amendments to the brochure were poor or never ...
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May 24,2013
May 24,2013
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Ketan is a gentleman and a scholar AND the top agent in Uxbridge. I met dozens in the search for my last flat six months ago, and finally found him in my recent search. Most estate agents have jobs because it doesn't take much to ...
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Jan 09,2021
Jan 09,2021
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Very helpful throughout the whole process of viewing the property, providing us with the information and documentation and all the necessary steps of moving in the new property. Service was also professional and any queries were promptly addressed by Scott. As foreigners who were moving ...
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Dec 02,2020
Dec 02,2020
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Very helpful, efficient and knowledgeable. Found a tenant very very quickly. Greatly impressed that Scott took responsibility and got all the documents in place.
I hope it all continues to go well, seems too good to be true! Thank you!...
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Dec 01,2021
Dec 01,2021
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We newcomer to this country. We looked property very urgent. We went to every state agent to rent a house but did not get a good response, when I went to Cameroon (Uxbridge) we met with Scott Sharples, he helped us straight away to get ...
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Apr 13,2021
Apr 13,2021
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I've used Cameron for a number of years and primarily through Scott Sharples with his expertise.
Scott produces high standard of management with great attention to detail. Scott's work on organising and facilitating potential tenants is a leading example of excellence and stewardship.
Scott builds ...
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Mar 11,2021
Mar 11,2021
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Our experience with cameron is excellent so far
Also the staff is reliable especially Scott(Uxbridge)
Looking forward to more engagements with Cameron estate...
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Scott Sharples
(252)
Michelle Mellars MARLA
(28)
Clive Edwards MNAEA
(13)
Charlotte Hood
(1)
Muhammed
Lily Meredith
(0)
Louie
Tenant Fees
Overall Fees
£50 (inc. VAT), On CompletionLATE PAYMENT OF RENT
Interest of 3% above the Bank of England Base Rate on any payment of Rent which remains outstanding for fourteen days or more. Interest will be payable after fourteen days until the date on which the Rent is actually paid.
VARIATION, ASSIGNMENT OR NOVATION OF A TENANCY WHEN REQUESTED BY THE TENANT: £50.00 inc VAT
Contract negotiation, arranging paperwork, amending terms, re-protecting the security deposit (Subject to agreement)
EARLY TERMINATION (SURRENDER) OF THE AGREEMENT
Cost of compensating for any loss suffered by the Landlord or reasonable costs incurred by the letting agent due to an early termination (surrender) of the tenant agreement at the tenant’s request (Subject to agreement)
COST OF REPLACEMENT of remote controls; entry fobs; keys; parking
fobs; parking remotes; parking permits or other security devices.
Payments in respect of utilities, communication services, TV licence and council tax.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Cameron Group is a member of The Property Ombudsman Service (TPOS) and as such we are committed to providing the highest levels of customer service to all our clients.
If you feel that we have not lived up to your expectations in any way, we would like to hear from you in order to investigate the matter.
Please direct all communication to [email protected] with reference to the appropriate person(s) you wish to raise your complaint with or via post to the “Complaints Department” at address referenced in stage three.
To ensure that your interests are safeguarded, our complaints procedure has been structured in which any raised complaints are handled; this allows us to manage any issues or concerns effectively and ensures that they are dealt with as quickly as possible.
You may find below our process for submitting complaints in relation to:
• Estate Agency
• Residential Lettings & Property Management
Residential Estate Agency - Making a Complaint
Stage One - Sales Manager
We ask that all complaints are first raised and directed to the Sales Manager of the department that you have been dealing with. The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days
Stage Two – Sales Director
If you remain dissatisfied, you may then further your complaint in writing to the Sale Director responsible for Estate Agency operations; the Branch Manager can supply you with the details of the appropriate person. You must write to them within one month of receiving the response from the Branch Manager.
The escalation will be acknowledged within five working days of receipt and the Sales Director will work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.
Stage Three – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.
Your letter/email will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made in a written response to you, to confirm our ‘final viewpoint’ on the matter.
Nicholas Jordan MARLA MNAEA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG
Stage Four - The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.
Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.
The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Residential Lettings & Property Management - Making a Complaint
Stage 1 – Senior Lettings Manager
We ask that all complaints are first raised and directed to the Senior Lettings Manager.
The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days
Stage 2 – Head of Property Management
Should your complaint remain unresolved, you may refer it to the Head of Property Management. We request that you send a written summary of your complaint to the Head of Property Management, within one month of receiving the Senior Lettings Manager response.
They will acknowledge your complaint within five working days of receipt and provide you with a written response within fifteen working days.
Stage 3- Company Final View Point – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.
Your letter will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made.in a written response to you, to confirm our ‘final viewpoint’ on the matter.
Nicholas Jordan MNAEA MARLA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG
Stage 4 – The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.
Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service
(TPOS) will not consider your complaint until our internal complaints procedure has been exhausted. You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 12:46 PM 20/07/2017 by Ketan Tailor
If you feel that we have not lived up to your expectations in any way, we would like to hear from you in order to investigate the matter.
Please direct all communication to [email protected] with reference to the appropriate person(s) you wish to raise your complaint with or via post to the “Complaints Department” at address referenced in stage three.
To ensure that your interests are safeguarded, our complaints procedure has been structured in which any raised complaints are handled; this allows us to manage any issues or concerns effectively and ensures that they are dealt with as quickly as possible.
You may find below our process for submitting complaints in relation to:
• Estate Agency
• Residential Lettings & Property Management
Residential Estate Agency - Making a Complaint
Stage One - Sales Manager
We ask that all complaints are first raised and directed to the Sales Manager of the department that you have been dealing with. The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days
Stage Two – Sales Director
If you remain dissatisfied, you may then further your complaint in writing to the Sale Director responsible for Estate Agency operations; the Branch Manager can supply you with the details of the appropriate person. You must write to them within one month of receiving the response from the Branch Manager.
The escalation will be acknowledged within five working days of receipt and the Sales Director will work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.
Stage Three – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.
Your letter/email will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made in a written response to you, to confirm our ‘final viewpoint’ on the matter.
Nicholas Jordan MARLA MNAEA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG
Stage Four - The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.
Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.
The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Residential Lettings & Property Management - Making a Complaint
Stage 1 – Senior Lettings Manager
We ask that all complaints are first raised and directed to the Senior Lettings Manager.
The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days
Stage 2 – Head of Property Management
Should your complaint remain unresolved, you may refer it to the Head of Property Management. We request that you send a written summary of your complaint to the Head of Property Management, within one month of receiving the Senior Lettings Manager response.
They will acknowledge your complaint within five working days of receipt and provide you with a written response within fifteen working days.
Stage 3- Company Final View Point – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.
Your letter will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made.in a written response to you, to confirm our ‘final viewpoint’ on the matter.
Nicholas Jordan MNAEA MARLA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG
Stage 4 – The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.
Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service
(TPOS) will not consider your complaint until our internal complaints procedure has been exhausted. You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Best Letting Agent in Uxbridge 
