Surrey Quays, London, SE16
4.9/5, 417 reviews
97% recommended
98% sales valuation accuracy
99% sales fee satisfaction
94% lettings valuation accuracy
98% lettings fee satisfaction

Property Features

Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and ... show more Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
London Estate Agent with offices in Surray Quays

Latest Reviews

View all Reviews 417
9th Feb 2024
reviewed by 'Lesley'
“I want to say a big thank you to the whole team who were friendly and approachable at all times. ......”
4th Dec 2023
reviewed by 'Sarah'
“I wanted to say a big Thank You to you all for all the support and efforts to help me ......”
8th Nov 2023
reviewed by 'Ola'
“The best real estate company I have ever dealt with. Very professional, experienced and helpful agents and brokers. Highly recommend.......”
10th Oct 2023
reviewed by 'dwong'
“The team at OJ go above and beyond. So professional and really good to deal with. Special mention goes out ......”
6th Oct 2023
reviewed by '[email protected]'
“Michael and his team were completely professional , constantly updating us throughout the sale. Would recommend them to anyone...”
22nd Sep 2023
reviewed by 'Manon'
“With very little knowledge of the buying process in the UK, I could only rely on a few stories of ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Address

Oliver Jaques
229-231 Lower Road
Surrey Quays,London
Greater London
SE16 2LW
0207 231 5050

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 99% £188,000 £3,500,000
Lettings 94% 98% £360 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
56 3 151 4 113 0 74 3 11 2
Areas covered
  • SE16
  • Surrey Quays, Rotherhithe
  • SE1
  • Bermondsey, Deptford
  • SE8
  • New Cross, Greenwich
  • SE14
  • SE10
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA UKALA TPOS Sales TPOS Lettings DPS My deposits scheme
Rankings
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Bow, E3
Surrey Quays, SE16

“Michael was very polite and helpful when we w......”

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Nov 17,2021
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By: 'Chris'
Nov 17,2021
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Michael was very polite and helpful when we were searching for a place. It was a quick and efficient process....
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“Good experience and great communication...”

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Nov 15,2021
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Samuel
By: 'Nataly'
Nov 15,2021
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My experience with Oliver Jaques was very good. The communication was easy, they were really responsive and always helpful. I was always able to talk about any questions or doubts I might have, and they made the process very smooth on their side....
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“I have used Oliver Jacques in Surrey Quays fo......”

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Nov 14,2021
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By: 'Sonia'
Nov 14,2021
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I have used Oliver Jacques in Surrey Quays for several years, first to rent my property out (thanks Stephen and Gina) and then more recently to sell it. The market has been tough for some types of London properties since the pandemic began. But thanks ...
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“I sold a flat and purchased another through O......”

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Nov 09,2021
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Samuel
By: 'Seb'
Nov 09,2021
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I sold a flat and purchased another through Oliver Jaques. It was the second time I'd listed my flat, and compared to the previous agent, they got me a huge number of viewings and positive interest. Samuel and Paul did an excellent job in ensuring ...
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“A SATISFACTORY COMPLETION!...”

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Oct 25,2021
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By: 'Amanda Salisbury'
Oct 25,2021
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I returned to Oliver Jaques to sell my property after having bought it through them 7 years earlier. From start to finish, and although it was a tricky sale due to the buyer prevaricating, the staff and management at Oliver Jaques were admirable in their handling ...
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“A pleasure to work and a good sale price...”

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Oct 20,2021
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By: 'Helen'
Oct 20,2021
0 people found
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OJ were a pleasure to work with throughout the sale of my property. Professional, helpful and supportive, they offer a high level of service. While their fee is a bit higher than other local estate agents, they really go that extra mile, ensuring that the ...
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By: Stephen Banks
Oct 20, 2021
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Thank you for taking the time to leave this review Helen. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“5 Star Purchase Experience...”

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Oct 16,2021
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By: 'Mrs L'
Oct 16,2021
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This company knows what it’s doing. We bought a property from them and dealt with Samuel, Paul and mostly Michael. They are lovely! Professional, efficient and friendly. Michael managed the process, from start to finish, in a smooth and pleasing way. Often companies ignore ...
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By: Stephen Banks
Oct 20, 2021
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Michael and the team did an incredible job on......”

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Oct 16,2021
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By: 'Luke Jones'
Oct 16,2021
0 people found
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Michael and the team did an incredible job on the sale of our property in Surrey Quays. The entire team are professional and hardworking and a real pleasure to deal with. They are thoughtful and go the extra mile to anticipate potential issues before they ...
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By: Stephen Banks
Oct 20, 2021
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Thank you for taking the time to leave this review Luke. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“I could not have asked for a better service. ......”

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Oct 05,2021
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By: 'Stanley Roos'
Oct 05,2021
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I could not have asked for a better service. Michael and his team went far beyond what was expected. Thanks!...
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By: Stephen Banks
Oct 20, 2021
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Thank you for taking the time to leave this review Stanley. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Students secured the best home!!!...”

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Sep 23,2021
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By: 'Lauren Boothby'
Sep 23,2021
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Being two students, finding a home that was safe, comfortable, spacious and within budget almost seemed impossible. Fortunately we stumbled across Oliver Jaques and found the perfect home, however, it had high interest from multiple parties. Thanks to Michael’s hard work, we managed to ...
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By: Stephen Banks
Oct 20, 2021
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Thank you for taking the time to leave this review Lauren. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Huge thanks to Stephen and the team for makin......”

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Sep 08,2021
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By: 'Liz'
Sep 08,2021
0 people found
this helpful
Huge thanks to Stephen and the team for making our first experience as Landlords so easy! Incredible service, reliable and quick to respond. Found us great tenants quickly and made all the surrounding admin to letting very easy. Highly recommend using O-J, worthy of 5 starts ...
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By: Stephen Banks
Oct 20, 2021
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Thank you for taking the time to leave this review Liz. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Really smooth, efficient and professional pro......”

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Sep 07,2021
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By: 'Fergus'
Sep 07,2021
0 people found
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Really smooth, efficient and professional process with the team. Really enjoyed working with them and great to have them down the road with ample experience and info on the local area. Cannot recommend them enough and special shout out to Paul and Michael for your ...
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By: Stephen Banks
Oct 20, 2021
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Thank you for taking the time to leave this review Fergus. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“My experience has been amazing...”

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Sep 03,2021
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By: 'Mollie'
Sep 03,2021
0 people found
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My experience with Oliver Jaques has been amazing. My friends and i were searching for a property to rent and Michael was able to show us one that ticked all our boxes. Michael and Stephen were there to answer all questions and to make the ...
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By: Stephen Banks
Oct 20, 2021
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Thank you for taking the time to leave this review Mollie. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“My estate agent experience...”

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Sep 03,2021
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By: 'Kathryn'
Sep 03,2021
0 people found
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Using Oliver Jaques was very welcoming and easy. They had good area knowledge and for me moving to a different area this was huge. They made me feel comfortable and at ease for what can be a stressful period. Michael was a great help and ...
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By: Stephen Banks
Oct 20, 2021
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Thank you for taking the time to leave this review Kathryn. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Good communication and smooth sale...”

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Aug 24,2021
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By: 'Steve'
Aug 24,2021
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A smooth sale We used Oliver Jaques for our very recent sale of our family home in Rotherhithe. The communication was good and their work had the desired effect and the property was sold. I would use them again and would recommend...
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By: Stephen Banks
Oct 20, 2021
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Thank you for taking the time to leave this review Steve. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Great service...”

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Aug 24,2021
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By: 'Pieter'
Aug 24,2021
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Micheal Jones has been a great help with our new flat. From viewings to giving advice, he is always willing to help. Would highly recommend him for future flat hunters. Thank you Micheal for the great service....
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By: Stephen Banks
Oct 20, 2021
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Thank you for taking the time to leave this review Pieter. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Mike has been genuine, efficient and helpful ......”

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Aug 18,2021
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By: 'Yasmin'
Aug 18,2021
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Mike has been genuine, efficient and helpful throughout the process of finding our flat and we're really pleased with what we've found - would really recommend him...
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By: Stephen Banks
Aug 19, 2021
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Thank you for taking the time to leave this review Yasmin. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“A job very well done!...”

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Aug 16,2021
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Gina
By: 'David K'
Aug 16,2021
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The lettings team did a great job again finding my new tenant on my 2 bedroom maisonette. I always return back to Oliver Jaques as everyone there always put in a great effort from start to finish....
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By: Stephen Banks
Aug 19, 2021
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Thank you for taking the time to leave this review David. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“32 Europa House...”

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Jul 22,2021
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Gina
By: 'Eugene'
Jul 22,2021
0 people found
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My flat mate and I moved here from Ghana in July and Oliver Jaques helped make our relocation as hassle-free as possible. Stephen Banks and Gina Begbie especially kept us updated every step of the way and was always on hand to respond to our ...
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By: Stephen Banks
Aug 19, 2021
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Thank you for taking the time to leave this review Eugene. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Oliver Jaques were excellent in helping me to......”

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Jul 06,2021
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By: 'GarethB'
Jul 06,2021
0 people found
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Oliver Jaques were excellent in helping me to purchase my new property. All the team members I interacted with from viewing through to completion were professional, courteous, and incredibly helpful. I'm actually not sure things would have moved as quickly as they did without the ...
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By: Stephen Banks
Aug 19, 2021
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Thank you for taking the time to leave this review Gareth. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Highly recommended...”

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Jul 05,2021
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By: 'giuliano'
Jul 05,2021
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this is the second time we use Oliver Jaques and I can totally recommend their services. Very good communication and very professional service throughout. Very happy returning client....
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By: Stephen Banks
Aug 19, 2021
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Thank you for taking the time to leave this review Giuliano. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“A decade of outstanding service...”

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Jul 05,2021
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Erika
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Gina
By: 'Kerri'
Jul 05,2021
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A big thank you to Oliver Jacques who managed our property for over 10 years when we moved abroad. Erika and Gina always went above and beyond to answer questions and resolve issues quickly and efficiently. Always friendly and easy to deal with. We are so ...
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By: Stephen Banks
Aug 19, 2021
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Thank you for taking the time to leave this review Kerri. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“The sales team at Oliver Jaques Surrey Quays ......”

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Jul 05,2021
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By: 'Ian'
Jul 05,2021
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The sales team at Oliver Jaques Surrey Quays provided fantastic and friendly support and assistance throughout the sale of our home. Their advice on marketing, pricing and strategy was all on point. Michael, Paul and the team always answered our queries quickly and efficiently and ...
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By: Stephen Banks
Aug 19, 2021
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Thank you for taking the time to leave this review Ian. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Very professional and friendly service...”

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Jul 05,2021
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By: 'J Chan'
Jul 05,2021
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OJ at Surrey Quays branch provides very friendly and professional service. We marketed our flat at July 2020, sold at early Sep, but then we have issue with purchase and OJ helped us went through the stressful period and finally we bought and sold at end ...
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“Selling my property...”

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Jun 27,2021
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By: 'Georgina Hicks'
Jun 27,2021
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"After an difficult experience with another local Estate Agents I was delighted with the expertise and support I received from Oliver Jaques. The whole team were on the ball with the sale of my property. I wholeheartedly recommend them"...
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By: Stephen Banks
Aug 19, 2021
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Thank you for taking the time to leave this review Georgina. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“If you are thinking of selling your property ......”

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Jun 18,2021
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By: 'Fiona Gulec'
Jun 18,2021
0 people found
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If you are thinking of selling your property I would 100% recommend Oliver Jaques Surrey Quays. My terraced house was sold in May 2021. What I felt was the real difference between OJ and other estate agents was that they really worked as a team and everyone ...
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By: Stephen Banks
Aug 19, 2021
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Thank you for taking the time to leave this review Fiona. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Thank you!!!!...”

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May 21,2021
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By: 'Kyla'
May 21,2021
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I'm moving to London from across the globe during a pandemic, which has been quite the stress factor for obvious reasons. Michael was so understanding towards my situation and needs, and thanks to him I can finally be excited about this big move! Thank you ...
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By: Stephen Banks
Aug 19, 2021
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Thank you for taking the time to leave this review Kyla. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“My experience as a first time buyer with Oliv......”

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May 05,2021
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By: 'S'
May 05,2021
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My experience as a first time buyer with Oliver Jaques was absolutely amazing! Michael Petherbridge in particular was extremely helpful and friendly. He did a fantastic job of keeping the sale moving and making sure I was well informed about what was happening throughout the ...
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“Successful flat sale...”

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Apr 30,2021
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By: 'Eoghan'
Apr 30,2021
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Many thanks to Oliver Jacques for selling my 1 bedroom flat in the middle of a pandemic. No easy feat but they managed with great professionalism and efficient. Would highly recommend their service for any prospective seller....
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By: Stephen Banks
Aug 19, 2021
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Thank you for taking the time to leave this review Eoghan. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Take this opportunity...”

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Apr 26,2021
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By: 'Elisa'
Apr 26,2021
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I would like to take this opportunity to thank you! You've been very proactive in following up with my requests and answering to all my questions. It's not easy to move across cities during a pandemic and you have helped me a lot by showing ...
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Aug 19, 2021
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Thank you for taking the time to leave this review Elisa. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...
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Tenant Fees

Holding Deposit (per tenancy)

Equivalent of One Weeks' Rent

Last updated on 03/06/2019, 1:36 PM by Stephen Banks MARLA - Lettings Manager

Security Deposit (per tenancy. Rent under £50,000 per year)

Equivalent of Five Weeks' Rent

Last updated on 03/06/2019, 1:37 PM by Stephen Banks MARLA - Letting Manager

Security Deposit

Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)

Last updated on 03/06/2019, 1:38 PM by Stephen Banks MARLA - Lettings Manager

Administration Fee
£120 (inc. VAT), Pay Upfront

Company Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)

Last updated on 03/06/2019, 1:39 PM by Stephen Banks MARLA - Lettings Manager

Pending

£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Negotiator

Default Rent Payment
3% (inc. VAT), Pay Upfront

Above Base Rate of the Bank of England when Rent is 14 days late.

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Manager

Referencing
£42 (inc. VAT), On Completion

Landlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)

Last updated on 03/06/2019, 1:43 PM by Stephen Banks MARLA - Lettings Manager

Variation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay Upfront

Amendments or Changes to the tenancy where requested by the tenant.

Last updated on 03/06/2019, 1:44 PM by Stephen Banks MARLA - Lettings Manager

Lost or replacement key

Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee

Last updated on 03/06/2019, 1:45 PM by Stephen Banks MARLA - Lettings Manager

Early Termination(Tenant’s Request)

Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.

Last updated on 03/06/2019, 1:46 PM by Stephen Banks MARLA - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:00 PM 26/09/2019 by allAgents

Awards won by Oliver Jaques, London SE16 2LW



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Oliver Jaques

Branch - Surrey Quays, London, SE16

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