Surrey Quays, London, SE16
4.9/5, 417 reviews
97% recommended
98% sales valuation accuracy
99% sales fee satisfaction
94% lettings valuation accuracy
98% lettings fee satisfaction

Property Features

Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and ... show more Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
London Estate Agent with offices in Surray Quays

Latest Reviews

View all Reviews 417
9th Feb 2024
reviewed by 'Lesley'
“I want to say a big thank you to the whole team who were friendly and approachable at all times. ......”
4th Dec 2023
reviewed by 'Sarah'
“I wanted to say a big Thank You to you all for all the support and efforts to help me ......”
8th Nov 2023
reviewed by 'Ola'
“The best real estate company I have ever dealt with. Very professional, experienced and helpful agents and brokers. Highly recommend.......”
10th Oct 2023
reviewed by 'dwong'
“The team at OJ go above and beyond. So professional and really good to deal with. Special mention goes out ......”
6th Oct 2023
reviewed by '[email protected]'
“Michael and his team were completely professional , constantly updating us throughout the sale. Would recommend them to anyone...”
22nd Sep 2023
reviewed by 'Manon'
“With very little knowledge of the buying process in the UK, I could only rely on a few stories of ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Address

Oliver Jaques
229-231 Lower Road
Surrey Quays,London
Greater London
SE16 2LW
0207 231 5050

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 99% £188,000 £3,500,000
Lettings 94% 98% £360 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
56 3 151 4 113 0 74 3 11 2
Areas covered
  • SE16
  • Surrey Quays, Rotherhithe
  • SE1
  • Bermondsey, Deptford
  • SE8
  • New Cross, Greenwich
  • SE14
  • SE10
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA UKALA TPOS Sales TPOS Lettings DPS My deposits scheme
Rankings
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Oliver Jaques Image 1
Bow, E3
Surrey Quays, SE16

“In the process of finding a new tenant for my......”

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Feb 03,2021
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By: 'Niva'
Feb 03,2021
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In the process of finding a new tenant for my flat in East London and getting my flat ready after the departure of the previous tenants, Serkan has been absolutely fabulous. He has kept me updated every step of the way, constantly on hand to ...
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By: Stephen Banks
Feb 10, 2021
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Thank you for taking the time to leave this review Niva. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Credit to Oliver Jaques...”

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Jan 31,2021
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By: 'Martin'
Jan 31,2021
0 people found
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Serkan is a very professional and extremely attentive agent. I recently moved into a property and experienced a few teething issues but Serkan was always on hand to help and support, he is a real credit to Oliver Jaques and the profession....
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By: Stephen Banks
Feb 10, 2021
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Thank you for taking the time to leave this review Martin. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Excellent service throughout... Despite all o......”

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Jan 28,2021
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Michael
By: 'Pete H'
Jan 28,2021
0 people found
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Excellent service throughout... Despite all of the challenges of COVID, the team at Oliver Jaques managed our sale brilliantly. Paul used his expert knowledge of our area (SE8) and gave us an accurate valuation. They created an excellent virtual tour and particulars for marketing and ...
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By: Stephen Banks
Feb 10, 2021
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Thank you for taking the time to leave this review Pete. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Serkan was helpful, friendly and informative ......”

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Jan 25,2021
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Gina
By: 'Hannah'
Jan 25,2021
0 people found
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Serkan was helpful, friendly and informative throughout the whole process. We were able to arrange a virtual viewing to fit with our circumstances and he was great in helping with any issues to ensure the whole process ran very smoothly!...
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By: Stephen Banks
Feb 10, 2021
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Thank you for taking the time to leave this review Hannah. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“We have recently just sold our house with Oli......”

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Jan 25,2021
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Michael
By: 'Terry'
Jan 25,2021
0 people found
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We have recently just sold our house with Oliver Jacques and would highly recommend them to anyone who is looking to sell the property, what a first class service provided right through the whole team they was absolutely brilliant and we would like to take ...
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By: Stephen Banks
Feb 10, 2021
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Thank you for taking the time to leave this review Terry. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“I Cannot speak highly enough about Michael Pe......”

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Jan 21,2021
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Michael
By: 'Elaine'
Jan 21,2021
0 people found
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I Cannot speak highly enough about Michael Petherbridge and the team at OliverJaques who dealt with the purchase of my new house..it was a tricky sale , being a new build there were a few problems with title etc .They dealt with everything in an ...
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By: Stephen Banks
Feb 10, 2021
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Thank you for taking the time to leave this review Elaine. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Very happy with Oliver Jaques letting service......”

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Jan 17,2021
Minithumbup
By: 'Sara'
Jan 17,2021
0 people found
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Very happy with Oliver Jaques letting service, Serkan has been so professional to be able to arrange a last minute viewing during the Christmas week, and helped us through the whole process despite holidyas season, he has gone the extra mile and we are 100% satisfied!...
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By: Stephen Banks
Feb 10, 2021
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Thank you for taking the time to leave this review Sara. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Serkan was consistently helpful, polite and i......”

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Jan 03,2021
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By: 'Monica'
Jan 03,2021
0 people found
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Serkan was consistently helpful, polite and informative throughout the entire process. I would recommend him as an excellent agent who helped me find the perfect apartment with a very tight deadline....
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By: Stephen Banks
Feb 10, 2021
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Thank you for taking the time to leave this review Monica. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Special thanks to Serkan from the lettings team...”

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Dec 29,2020
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By: 'Rita'
Dec 29,2020
0 people found
this helpful
I used Oliver Jaques for their lettings service and I was impressed with the professionalism of the team, particularly with Serkan, who was my lettings negotiator. Serkan was communicative, kept me up to date and helped me secure the rental price I asked for in ...
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“Samuel and Michael were an amazing help throu......”

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Dec 22,2020
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Samuel
By: 'André'
Dec 22,2020
0 people found
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Samuel and Michael were an amazing help throughout the process. Samuel took us on our first visit of the apartments and made sure we had all the information needed and promptly replied to all our questions. You can truly tell that Samuel likes what he ...
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“A nice smooth moving process...”

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Dec 22,2020
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By: 'Guilherme'
Dec 22,2020
0 people found
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Samuel and Michael’s help throughout our moving process was extremely useful. They were permanently willing to answer our questions and facilitate all diligences. Samuel took us on our first visit of the apartments and made sure we had all the information we needed. He ...
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“Serkan was extremely helpful and polite when .....”

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Dec 21,2020
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By: 'T'
Dec 21,2020
0 people found
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Serkan was extremely helpful and polite when showing properties. He was very informative and was able to help beyond my expectations....
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“I am from London but have lived abroad for ma......”

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Dec 21,2020
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By: 'Robert B'
Dec 21,2020
0 people found
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I am from London but have lived abroad for many years but I now need a residence in London again. Glad to be back. I have in the past mostly lived in central London (can't afford that now) or in NW districts. But although I ...
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“Serkan was extremely helpful in finding the p......”

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Dec 07,2020
Minithumbup
By: 'Anna'
Dec 07,2020
0 people found
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Serkan was extremely helpful in finding the property and in resolving and communicating any issues. He is knowledgeable, professional and efficient, and clearly enjoys what he does - would definitely recommend!...
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“Serkan is very professional and efficient, he......”

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Dec 01,2020
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By: 'Keltoum'
Dec 01,2020
0 people found
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Serkan is very professional and efficient, he handled the smoothest move I ever experienced. Serkan is also friendly and very responsive. Thank you very much Serkan!...
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“Serkan is very friendly and professional....”

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Nov 29,2020
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By: 'Marília'
Nov 29,2020
0 people found
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Serkan is very friendly and professional. And helped us find a lovely home. He answered all our questions and was always available to talk and discuss about the property....
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“Absolutely great experience! From the very st......”

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Nov 27,2020
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By: 'Mateus'
Nov 27,2020
0 people found
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Absolutely great experience! From the very start everything was so efficient and ran smoothly. The whole process took only 4 days, which is amazing considering the lockdown situation, and I am collecting my keys tomorrow. Agent Serkan assisted me throughout the process and answered all questions ...
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“Serkan manages to achieve a perfect balance b......”

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Nov 26,2020
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By: 'Flavia'
Nov 26,2020
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Serkan manages to achieve a perfect balance between professionalism and friendliness, being frank in a polite manner yet not keeping details away from you....
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“Superb client service.Serkan was really hel......”

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Nov 25,2020
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By: 'Christopher'
Nov 25,2020
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Superb client service. Serkan was really helpful in answering all my questions and very hands on. He gave me useful updates up until I settled into my new apartment....
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“I have found working with Serkan a breeze....”

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Nov 25,2020
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By: 'Charlie'
Nov 25,2020
0 people found
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I have found working with Serkan a breeze . He has been professional and a great help to us in Deciding what to do and how to go about getting our property let. Once instructed Serkan found a new tenant within three weeks. A great service ...
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“Oliver Jaques have successfully sold two hous......”

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Nov 10,2020
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Stephen
By: 'Heather'
Nov 10,2020
0 people found
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Oliver Jaques have successfully sold two houses for me in the last two years. As not living in London I have been very dependent in the last few years upon their generous willingness to help and support me in first obtaining tenants and then in ...
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“Recommendation of Paul Gibbens......”

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Oct 30,2020
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By: 'Mike'
Oct 30,2020
0 people found
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Paul Gibbens has been supporting me from the outset of my search and has always been very attentive and helpful when making key choices in deciding on the best property to pursue and the best way to go about it. I would certainly be in ...
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“Really friendly and informative, kept us up to date......”

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Oct 27,2020
Minithumbup
By: 'SAALIHA'
Oct 27,2020
0 people found
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We were helped by Serkan, who was really friendly and informative, and kept us up to date and swiftly answering queries that we had. Made the viewing and moving process really easy for us. Thanks Serkan!...
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“Absolut stars...”

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Oct 26,2020
Minithumbup
By: 'Viktor'
Oct 26,2020
0 people found
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We were very pleased to work with Oliver Jaques and in particular with Serkan Up. Managed to help us find a flat in no time and were very fast and efficient in helping us with all the procedures in renting it. Will def work with ...
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“Outstanding service...”

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Oct 22,2020
Minithumbup
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By: 'Joe'
Oct 22,2020
0 people found
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My recent experience with Oliver Jaques was extremely positive and I highly recommend them if you're planning a property move. I found the property advertised on Oliver Jaques website and arranged a viewing for a couple of days later, when it was convenient for myself. ...
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“Very professional and friendly Serkan was alw......”

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Oct 22,2020
Minithumbup
By: 'Alice'
Oct 22,2020
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Very professional and friendly Serkan was always helpful and efficient. I had a very good experience with Oliver Jaques agency...
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“I am so happy dealing with Phillip I spook w......”

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Oct 13,2020
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By: 'Ali'
Oct 13,2020
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I am so happy dealing with Phillip I spook with him twice and I will have my kitchen sink will be fix on Friday I been waiting for that more then 6 months Thanks lot phill...
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“Excellent Service...”

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Sep 30,2020
Minithumbup
By: 'Jay'
Sep 30,2020
0 people found
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Serkan was friendly, professional, and helpful. Honestly, the best estate agent I've ever dealt with as a renter; he knew the answers to questions we had about the property, and showed us the area the property was based in, as well as where key features ...
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“The staff were very professional and friendly......”

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Sep 18,2020
Minithumbup
By: 'Lisa'
Sep 18,2020
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The staff were very professional and friendly. They really listened to our questions about renting or selling our flat and did everything in a timely manner. Serkan was absolutely brilliant and guided us through every step and beyond......
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“Patrick has been the perfect agent...”

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Sep 03,2020
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By: 'J'
Sep 03,2020
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Patrick has been the perfect agent and a pleasure to work with. He listened carefully to our requirements, gave us helpful intelligence on the local market, and showed us a range of properties that met our needs closely, ensuring our time was well spent. Friendly, ...
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Tenant Fees

Holding Deposit (per tenancy)

Equivalent of One Weeks' Rent

Last updated on 03/06/2019, 1:36 PM by Stephen Banks MARLA - Lettings Manager

Security Deposit (per tenancy. Rent under £50,000 per year)

Equivalent of Five Weeks' Rent

Last updated on 03/06/2019, 1:37 PM by Stephen Banks MARLA - Letting Manager

Security Deposit

Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)

Last updated on 03/06/2019, 1:38 PM by Stephen Banks MARLA - Lettings Manager

Administration Fee
£120 (inc. VAT), Pay Upfront

Company Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)

Last updated on 03/06/2019, 1:39 PM by Stephen Banks MARLA - Lettings Manager

Pending

£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Negotiator

Default Rent Payment
3% (inc. VAT), Pay Upfront

Above Base Rate of the Bank of England when Rent is 14 days late.

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Manager

Referencing
£42 (inc. VAT), On Completion

Landlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)

Last updated on 03/06/2019, 1:43 PM by Stephen Banks MARLA - Lettings Manager

Variation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay Upfront

Amendments or Changes to the tenancy where requested by the tenant.

Last updated on 03/06/2019, 1:44 PM by Stephen Banks MARLA - Lettings Manager

Lost or replacement key

Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee

Last updated on 03/06/2019, 1:45 PM by Stephen Banks MARLA - Lettings Manager

Early Termination(Tenant’s Request)

Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.

Last updated on 03/06/2019, 1:46 PM by Stephen Banks MARLA - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:00 PM 26/09/2019 by allAgents

Awards won by Oliver Jaques, London SE16 2LW



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Oliver Jaques

Branch - Surrey Quays, London, SE16

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