“Avoid at all costs they are incompetent and l......”
1 Star Review
Apr 28,2024
By:
'Peter'
Apr 28,2024
Branch: Surbiton, 69 Victoria Road
Services: They manage our building
Would you recommend?: No
Postcode: TW1
Branch: Surbiton, 69 Victoria Road
They manage our building
Postcode: TW1
2
people found
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Avoid at all costs they are incompetent and lie to their clients. The principal, Robert Heald would appear to be under suspension by his regulatory organisation at the moment,
https://www.rics.org/regulation/disciplinary-process-investigations/disciplinary-and-regulatory-decisions/published-rics-decisions/r-d-heald-0060676-interim-measues-18-may-2023...
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“Rude company, rotten throughout from Robert H......”
1 Star Review
Jan 24,2023
By:
'Bob'
Jan 24,2023
Branch: Surbiton, 69 Victoria Road
Services: They manage our building
Would you recommend?: No
Postcode: KT6
Branch: Surbiton, 69 Victoria Road
They manage our building
Postcode: KT6
5
people found
this helpful
Rude company, rotten throughout from Robert Heald, his wife and the majority of staff who work there.
Never deal with complaints, ignore emails, phonecalls and are rude...
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5
people found
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“You WILL pay more maintenance...”
1 Star Review
Jan 15,2023
By:
'An ex tenant and ex landlord'
Jan 15,2023
Branch: Surbiton, 69 Victoria Road
Services: Lettings (as a Tenant)
Rent PCM: £1450
Would you recommend?: No
Postcode: KT6
Branch: Surbiton, 69 Victoria Road
Lettings (as a Tenant)
Rent PCM: £1450
Postcode: KT6
2
people found
this helpful
Wallakers treat their tenants badly, which means that tenants will treat your property badly. This will cost you more and drive down the value and marketability of your property....
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2
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“Can't recommend them enough...”
5 Star Review
Aug 05,2022
By:
'Roberta'
Aug 05,2022
Branch: Surbiton, 69 Victoria Road
Services: Lettings (as a Tenant)
Rent PCM: £1250
Would you recommend?: Yes
Postcode: KT6
Branch: Surbiton, 69 Victoria Road
Lettings (as a Tenant)
Rent PCM: £1250
Postcode: KT6
0
people found
this helpful
Wallakers agents are always professional and very helpful. I have been their tenant for a good few years and there wasn't a time when they didn't deal with my enquiries or issues as soon as possible. If i were to rent again or as a ...
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“Fraudsters. I paid for services, Robert Heald......”
1 Star Review
May 05,2022
By:
'Yusaf'
May 05,2022
Branch: Surbiton, 69 Victoria Road
Services: Surveys
Would you recommend?: No
Postcode: KT1
Branch: Surbiton, 69 Victoria Road
Surveys
Postcode: KT1
2
people found
this helpful
Fraudsters. I paid for services, Robert Heald took my money but did not do the work. I had to use the courts to get the funds back. I would suggest to avoid them as also the people employed are rude and unhelpful....
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“Terrible company, rude, unprofessional, ignor......”
1 Star Review
May 04,2022
By:
'Richard'
May 04,2022
Branch: Surbiton, 69 Victoria Road
Services: They manage our building
Would you recommend?: No
Postcode: KT6
Branch: Surbiton, 69 Victoria Road
They manage our building
Postcode: KT6
1
people found
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Terrible company, rude, unprofessional, ignore email. Notorious round the area for the worst customer service and terrible management company. Avoid...
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1
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“SERVICE CHARGE FRAUDSTERS!!!!!!!...”
1 Star Review
Apr 24,2022
By:
'LIVID'
Apr 24,2022
Branch: Surbiton, 69 Victoria Road
Services: They manage our building
Would you recommend?: No
Postcode: KT6
Branch: Surbiton, 69 Victoria Road
They manage our building
Postcode: KT6
1
people found
this helpful
They do not provide services or repairs which they shamefacedly budget for and charge for. The whole road and buildings are in a terrible state of disrepair....
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5 Star Review
Jun 12,2019
By:
'C'
Jun 12,2019
Branch: Surbiton, 69 Victoria Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: KT6
Branch: Surbiton, 69 Victoria Road
Lettings (as a Tenant)
Postcode: KT6
0
people found
this helpful
Would like to take this opportunity to primarily acknowledge Murray Gouin for his friendly professionalism and diligence from start to finish throughout the successful rental process that I was recently involved with. Would also like to acknowledge Ross Fletcher's courteous client service during this exercise. ...
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“Outstanding Customer Service...”
5 Star Review
Apr 04,2019
By:
'Judy'
Apr 04,2019
Branch: Surbiton, 69 Victoria Road
Services: Lettings (as a Tenant)
Rent PCM: £1120
Would you recommend?: Yes
Postcode: KT6
Branch: Surbiton, 69 Victoria Road
Lettings (as a Tenant)
Rent PCM: £1120
Postcode: KT6
0
people found
this helpful
Murray and Ross are outstanding agents, especially in the area of customer service. Murray initially listened to my list of 'likes' and found me a flat that matched almost perfectly with my wish list. I faced a number of issues when I initially moved in, ...
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Comment on agent fees
Who likes paying fees?
0
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5 Star Review
Apr 04,2019
By:
'Harriet'
Apr 04,2019
Branch: Surbiton, 69 Victoria Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: KT6
Branch: Surbiton, 69 Victoria Road
Lettings (as a Tenant)
Postcode: KT6
0
people found
this helpful
Excellent service from the residential lettings team at Wallakers. I have been a tenant with Wallakers for nearly a year now and in all my years of renting, the process has never been as easy as Wallakers have made it!!
From day one, when we ...
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Comment on agent fees
Very reasonable compared to other high street agents.
0
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“I worked with Martin Rice as my managing agent for ......”
5 Star Review
Feb 13,2018
By:
'Sara'
Feb 13,2018
Branch: Surbiton, 69 Victoria Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: KT6
Branch: Surbiton, 69 Victoria Road
Lettings (as a Landlord)
Postcode: KT6
0
people found
this helpful
I worked with Martin Rice as my managing agent for my flat for about 7 years - he was fabulous in every way. He was proactive, problem solving, prompt, helpful and professional in every way. And when it came to selling, he filled in all the ...
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Comment on agent fees
Very reasonable
0
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“Efficient, helpful, organised - we have been very pleased with ......”
5 Star Review
Jan 29,2018
By:
'BSeeley'
Jan 29,2018
Branch: Surbiton, 69 Victoria Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: KT6
Branch: Surbiton, 69 Victoria Road
Lettings (as a Landlord)
Postcode: KT6
0
people found
this helpful
Efficient, helpful, organised - we have been very pleased with the service Martin and the team have offered in managing our rental property and would certainly recommend them....
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Comment on agent fees
Market rates - but good level of service (compared to others on market)
0
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“We rented a flat through Wallakers and found them to ......”
5 Star Review
Jan 22,2018
By:
'Eve'
Jan 22,2018
Branch: Surbiton, 69 Victoria Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: TW1
Branch: Surbiton, 69 Victoria Road
Lettings (as a Tenant)
Postcode: TW1
0
people found
this helpful
We rented a flat through Wallakers and found them to be courteous, helpful and always quick to respond to any criticism or problems and rectify everything. They were a pleasure to deal with and I have complete confidence in Martin who heads the rental division....
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Comment on agent fees
As we are tenants, not landlords, the only fee we have paid was for referring and it seemed quite fair to me.
0
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“Martin at Wallakers has been brilliant he valued and rented ......”
5 Star Review
Dec 17,2017
By:
'Jilly'
Dec 17,2017
Branch: Surbiton, 69 Victoria Road
Services: Lettings (as a Landlord)
Rent PCM: £2500
Would you recommend?: No
Postcode: KT91
Branch: Surbiton, 69 Victoria Road
Lettings (as a Landlord)
Rent PCM: £2500
Postcode: KT91
0
people found
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Martin at Wallakers has been brilliant he valued and rented our house out within 5 days. I would highly recommend Wallakers and Martin especially. we are very happy with the service....
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Comment on agent fees
We found the fees to be high but they are within line with the % of rent we get so they are reasonable.
0
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“Martin has been nothing but helpful and efficient whilst we've ......”
5 Star Review
Dec 14,2017
By:
'Mark'
Dec 14,2017
Branch: Surbiton, 69 Victoria Road
Services: Lettings (as a Tenant)
Rent PCM: £13000
Would you recommend?: Yes
Postcode: KT6
Branch: Surbiton, 69 Victoria Road
Lettings (as a Tenant)
Rent PCM: £13000
Postcode: KT6
0
people found
this helpful
Martin has been nothing but helpful and efficient whilst we've rented a property via Wallakers. Always contactable if we had any issues with the flat which needed attention and always with a positive attitude. We would recommend Wallakers as an excellent agency....
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Comment on agent fees
Good
0
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“The Agents have been very prompt in responding to any ......”
5 Star Review
Dec 13,2017
By:
'Bushra'
Dec 13,2017
Branch: Surbiton, 69 Victoria Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: KT6
Branch: Surbiton, 69 Victoria Road
Lettings (as a Tenant)
Postcode: KT6
0
people found
this helpful
The Agents have been very prompt in responding to any issues we have had since becoming tenants. They are understanding and practical in their approach. Staff are friendly and very approachable. Thank you for all the hard work you've put in!...
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Comment on agent fees
The Agents fees are high, but given the work they carryout when things haven't been functioning correctly does make up for it!
0
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“Property Managers should be the entity owners and tenants go ......”
1 Star Review
Oct 15,2017
By:
'Nur-'
Oct 15,2017
Branch: Surbiton, 69 Victoria Road
Services: They manage our building
Would you recommend?: No
Postcode: KT2
Branch: Surbiton, 69 Victoria Road
They manage our building
Postcode: KT2
8
people found
this helpful
Property Managers should be the entity owners and tenants go to when they need assistance or help. They exist and receive Service Charges not only to regulate the property but to tend to the needs of the tenants/ owners. Walakers have not done this, they ...
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8
people found
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“We rented our house through Wallakers. Martin and Ross worked ......”
5 Star Review
Oct 15,2017
By:
'James'
Oct 15,2017
Branch: Surbiton, 69 Victoria Road
Services: Lettings (as a Landlord)
Rent PCM: £1600
Would you recommend?: Yes
Postcode: KT6
Branch: Surbiton, 69 Victoria Road
Lettings (as a Landlord)
Rent PCM: £1600
Postcode: KT6
0
people found
this helpful
We rented our house through Wallakers. Martin and Ross worked very hard finding us tenants in good time and without stress. We would certainly recommend anyone to use them and will be coming back next time!...
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Comment on agent fees
Reasonable
0
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“Property managers in simple words should make life easier for ......”
1 Star Review
Oct 15,2017
By:
'Nur'
Oct 15,2017
Branch: Surbiton, 69 Victoria Road
Services: They manage our building
Would you recommend?: No
Postcode: KT2
Branch: Surbiton, 69 Victoria Road
They manage our building
Postcode: KT2
2
people found
this helpful
Property managers in simple words should make life easier for owners and tenants. They should not only regulate sites but tend to tenants when help is sought. We did not receive this from Wallakers. They have instead taken steps that has made our lives hell ...
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2
people found
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“I am very impressed with the service and professionalism of ......”
5 Star Review
Sep 25,2017
By:
'H'
Sep 25,2017
Branch: Surbiton, 69 Victoria Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: KT6
Branch: Surbiton, 69 Victoria Road
Lettings (as a Landlord)
Postcode: KT6
0
people found
this helpful
I am very impressed with the service and professionalism of Martin and Ross. They have worked extremely hard and made the process stress free.
Thanks...
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Comment on agent fees
Reasonable
0
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“Ross and Martin both very responsive and supportive through the ......”
4 Star Review
Aug 21,2017
By:
'Kate'
Aug 21,2017
Branch: Surbiton, 69 Victoria Road
Services: Property Management
Rent PCM: £1225
Would you recommend?: Yes
Postcode: KT6
Branch: Surbiton, 69 Victoria Road
Property Management
Rent PCM: £1225
Postcode: KT6
0
people found
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Ross and Martin both very responsive and supportive through the process of letting our flat in Surbiton. It was a quick and smooth set up for the new tenant....
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Comment on agent fees
I think as to be expected going through an agent.
0
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“I found them to be professional and very honest. Everything ......”
5 Star Review
Jul 28,2017
By:
'Howard'
Jul 28,2017
Branch: Surbiton, 69 Victoria Road
Services: Lettings (as a Landlord)
Rent PCM: £1600
Would you recommend?: Yes
Postcode: KT5
Branch: Surbiton, 69 Victoria Road
Lettings (as a Landlord)
Rent PCM: £1600
Postcode: KT5
0
people found
this helpful
I found them to be professional and very honest. Everything they discussed they delivered. Will use them again
Ross Fletcher
Martin Rice
Robert Heald...
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Comment on agent fees
Very good
0
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“Martin and Ross at Wallakers are always positive and responsive. ......”
5 Star Review
Jul 22,2017
By:
'Simon'
Jul 22,2017
Branch: Surbiton, 69 Victoria Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: KT5
Branch: Surbiton, 69 Victoria Road
Lettings (as a Landlord)
Postcode: KT5
0
people found
this helpful
Martin and Ross at Wallakers are always positive and responsive. I feel confident that they will look after my interests as the landlord and will provide a good service to my tenant. It is important to me that the tenant has a good quality home ...
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Comment on agent fees
Fees are reasonable value for money.
0
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“excellent service from viewing to end of tenancy. Problem in ......”
5 Star Review
Jul 14,2017
By:
'jsh'
Jul 14,2017
Branch: Surbiton, 69 Victoria Road
Services: Lettings (as a Tenant)
Rent PCM: £1825
Would you recommend?: Yes
Postcode: SW20
Branch: Surbiton, 69 Victoria Road
Lettings (as a Tenant)
Rent PCM: £1825
Postcode: SW20
0
people found
this helpful
excellent service from viewing to end of tenancy. Problem in the house were solved very quickly. I would definitely recommend this agent...
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“Martin has very good eyes in finding me reliable tenants ......”
4 Star Review
May 14,2017
By:
'Tiger'
May 14,2017
Branch: Surbiton, 69 Victoria Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: KT65
Branch: Surbiton, 69 Victoria Road
Lettings (as a Landlord)
Postcode: KT65
0
people found
this helpful
Martin has very good eyes in finding me reliable tenants in the past two years. He was always helpful and very responsive to email enquiries. His service was always excellent. I have no hesitation in giving him business in the future....
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Comment on agent fees
Reasonabe
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“Martin Rice has been professional and responsive through out the ......”
4 Star Review
Apr 07,2017
By:
'Sean'
Apr 07,2017
Branch: Surbiton, 69 Victoria Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: KT6
Branch: Surbiton, 69 Victoria Road
Lettings (as a Landlord)
Postcode: KT6
0
people found
this helpful
Martin Rice has been professional and responsive through out the whole process. Overall good service and happily recommend to others....
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Comment on agent fees
Good and reasonable
0
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“Avoid like the plague. I have rented privately in London ......”
1 Star Review
Mar 27,2017
By:
'Unhappy'
Mar 27,2017
Branch: Surbiton, 69 Victoria Road
Services: Lettings (as a Tenant)
Rent PCM: £1690
Would you recommend?: No
Postcode: KT6
Branch: Surbiton, 69 Victoria Road
Lettings (as a Tenant)
Rent PCM: £1690
Postcode: KT6
4
people found
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Avoid like the plague. I have rented privately in London for over 15 years and have never had to deal with a firm as bad as this. Whether you are a potential tenant or landlord I would recommend findinug another firm. We rented with Wallakers for ...
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Comment on agent fees
Extortionate
4
people found
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“This company has been our managing agents since I bought ......”
1 Star Review
Nov 18,2016
By:
'Leaseholder'
Nov 18,2016
Branch: Surbiton, 69 Victoria Road
Services: Property Management
Sold price: £157995
Would you recommend?: No
Postcode: KT59
Branch: Surbiton, 69 Victoria Road
Property Management
Sold price: £157995
Postcode: KT59
7
people found
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This company has been our managing agents since I bought my property THIRTEEN years ago and it's going from bad to worse. We have no access to the communal bin area as fly tipping has occurred for months on end. Graffiti in parking areas. Unkempt ...
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Comment on agent fees
Extortionate
7
people found
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“Martin Rice has been really good answering to all of ......”
5 Star Review
Nov 04,2016
By:
'Ida'
Nov 04,2016
Branch: Surbiton, 69 Victoria Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: TW1
Branch: Surbiton, 69 Victoria Road
Lettings (as a Tenant)
Postcode: TW1
0
people found
this helpful
Martin Rice has been really good answering to all of our queries and got things in the flat done quickly....
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“We have recently moved into a rental property in Surbiton ......”
5 Star Review
Nov 04,2016
By:
'Lauren-Eve'
Nov 04,2016
Branch: Surbiton, 69 Victoria Road
Services: Lettings (as a Tenant)
Rent PCM: £975
Would you recommend?: Yes
Postcode: KT6
Branch: Surbiton, 69 Victoria Road
Lettings (as a Tenant)
Rent PCM: £975
Postcode: KT6
0
people found
this helpful
We have recently moved into a rental property in Surbiton and Ross was the initial letting agent we met in relation to this.
From the very first day he showed myself and my partner round our new property, he was approachable, friendly and most importantly ...
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Comment on agent fees
Good.
0
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