X1 Sales and Lettings
4.5/5, 560 reviews
84% recommended
94% lettings valuation accuracy
89% lettings fee satisfaction

Property Features

Specialising in Luxury Accommodation NationwideWith over 10 years experience in Lettings, here at X1, we pride ourselves on the quality of accommodation in our portfolio, complemented by our friendly and enthusiastic team. Whether you are looking for your new student accommodation in Liverpool or Manchester, or you’re a working professional ... show more Specialising in Luxury Accommodation Nationwide
With over 10 years experience in Lettings, here at X1, we pride ourselves on the quality of accommodation in our portfolio, complemented by our friendly and enthusiastic team. Whether you are looking for your new student accommodation in Liverpool or Manchester, or you’re a working professional in Liverpool, Manchester or Leeds, we are bound to have the perfect property for you!
Award winning lettings & property management | X1 Lettings

Latest Reviews

 View all Reviews 560
21st May 2024
reviewed by 'Wong'
“Phil always ahead of my plan. Handle my property in speed manner. Well done n thank q...”
20th May 2024
reviewed by 'PJ Maintenance'
“Since dealing with Isobel Bowdler with maintenance requests, I have found her to be extremely professional and very detailed with ......”
20th May 2024
reviewed by 'Jon'
“I have used X1 for a few years now and happy to have a management company to help if there ......”
20th May 2024
reviewed by 'Michael Hilton'
“Since Phil O'Flaherty took over the management of my apartment 211 the courtyard he has shown exceptional professionalism .. quick response to ......”
17th May 2024
reviewed by 'Russ Fraser'
“A huge thanks to Phil for looking after my apartment for the last couple of years. Pretty much instant replies ......”
17th May 2024
reviewed by 'Alex (smarter heating)'
“Isobel at X1 Sales and Lettings, Liverpool was great with getting me on the books as a contractor. Isobel is ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 94% 89% £340 £8,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
221 14 202 66 2 1 6 0 40 8
Opening Hours
  • Monday: 00:00 - :00
  • Tuesday: 00:00 - :00
  • Wednesday: 00:00 - :00
  • Thursday: 00:00 - :00
  • Friday: 00:00 - :00
  • Saturday: 00:00 - :00
  • Sunday: 00:00 - :00
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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X1 Sales and Lettings Branches (view all 4)
Gillingham, ME4
Leeds, LS9
Liverpool, L2
Manchester, M50

“Would Rent Again!...”

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Aug 06,2018
Minithumbup
By: 'SarahJ'
Aug 06,2018
0 people found
this helpful
I rented from X1 whilst in my first year of university, the only reason I didn't continue with them throughout uni was because I moved home (as I don't live far from the city). However once I graduated I moved into The Gallery as I ...
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Comment on agent fees
Good
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“End of an Era...”

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Aug 06,2018
Minithumbup
By: 'DWG'
Aug 06,2018
0 people found
this helpful
My son has just completed 2 years living at X1 The Edge and I felt compelled to write a review after collecting him this weekend. He loved his time at this accommodation and when I think back to when we dropped him off two years ago ...
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Comment on agent fees
Good
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“My time at Borden Court...”

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Aug 06,2018
Minithumbup
By: 'nicole'
Aug 06,2018
0 people found
this helpful
I have lived at Borden Court for two years during my 2nd and 3rd year. Its amazing value for money, the location is great. The flat sizes vary so not sure on others but me and my 3 friends were allocated a 4 bedroom flat when we ...
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Comment on agent fees
It only cost us around £290 with X1 (£150 deposit which we got back and £140 fees)
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“Avoid...”

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Jul 11,2018
Minithumbdown
By: 'Avoid'
Jul 11,2018
2 people found
this helpful
The flats do look nice from the pictures and when you first get there it seems nice enough.... but then the problems start. Fusing electrics, dishwasher broken for months, water coming up through the floorboards (a lot of which are damaged and warped but x1 ...
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“Excellent Student Accommodation...”

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Apr 23,2018
Minithumbup
By: 'Anonymous'
Apr 23,2018
0 people found
this helpful
Living area is spacious and great service from management / maintenance should there be any problems with facilities - amazing views of Liverpool from the apartment - would highly recommend!...
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Comment on agent fees
Although it is more of an expensive option for student accommodation, you get what you pay for!
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“Would Not RecommendI was told my apartment had been cleaned ......”

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Feb 28,2018
Minithumbdown
By: 'Anonymous'
Feb 28,2018
2 people found
this helpful
Would Not Recommend I was told my apartment had been cleaned before I moved. However, when I moved in it was dirty as there was food in the sick, food in the dishwasher, the oven tray was covered in grease and food and there were ...
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By: Anonymous
Jun 05, 2018
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The rudest customer service ever. Couldn't open windows in a flat for over 6 months due to construction work that was meant to take 1 month They also told me that it isn't possible for them to wipe your keycard, so if you lose it, anyone can get in the building... seems safe. ...

“Dreadful management! Repeatedly ignored all emails. Nothing get fixed. Awful ......”

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Feb 11,2018
Minithumbdown
By: 'Anonymous'
Feb 11,2018
1 people found
this helpful
Dreadful management! Repeatedly ignored all emails. Nothing get fixed. Awful washing machines with mold, no service is ever done. Unbelievably poor sound insulation....
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“Never answer emails; charge referencing fee then don't send the ......”

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Jan 23,2018
Minithumbdown
By: 'Mike'
Jan 23,2018
2 people found
this helpful
Never answer emails; charge referencing fee then don't send the reference; everyone is always out of office and no one is responsible for anything. AVOID X1 lettings! Repairs took over 6 months to be done and were finished poorly....
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Comment on agent fees
Referencing fees are a joke. I have rented for 15 years with 6 different agencies, this is the only one that charges a referencing fee. They should be locked up.
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“Unbelievably unprofessional. When I moved in furniture was missing and ......”

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Dec 29,2017
Minithumbdown
By: 'Colleen'
Dec 29,2017
2 people found
this helpful
Unbelievably unprofessional. When I moved in furniture was missing and the flat was dirty with food in the oven and sink. And the flat was not secure even though it was on the ground floor! That was only the start, when I demanded a full ...
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“Really unprofessional company. Furniture was missing when we moved in, ......”

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Dec 20,2017
Minithumbdown
By: 'SalfordResident'
Dec 20,2017
1 people found
this helpful
Really unprofessional company. Furniture was missing when we moved in, flat wasn't clean, things were broken. Since living there, the door to the building is regularly left unlocked for weeks on end, the car park is left with the lock hanging off or missing, the ...
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Comment on agent fees
I can't believe I paid them anything for the level of service.
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“Astonishing. Moved here 4 months ago, after we've seen brand new ......”

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Nov 14,2017
Minithumbdown
By: 'JackJ'
Nov 14,2017
3 people found
this helpful
Astonishing. Moved here 4 months ago, after we've seen brand new apartment and decided to take identical one on different floor. Even though they had a week to tidy it up, on the date of our moving in, the place looked abysmal. 4 months passed and we ...
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Comment on agent fees
Terrible.
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“Poor management, any problems are treated like an inconvenience to ......”

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Oct 25,2017
Minithumbdown
By: 'ACollins'
Oct 25,2017
2 people found
this helpful
Poor management, any problems are treated like an inconvenience to their time with little or no apology. Issues can take months to be fixed and the actual apartments themselves are not clean when you move in....
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“Absolutely terrible. Do not live here and do not rent ......”

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Oct 11,2017
Minithumbdown
By: 'X1'
Oct 11,2017
1 people found
this helpful
Absolutely terrible. Do not live here and do not rent with X1, disgraceful level of customer service, Disgusting state of brand new apartments, don't even bother. You've been warned....
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Comment on agent fees
BAD
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“Rubbish service would not recomend to anyone. If anything ever ......”

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Aug 23,2017
Minithumbdown
By: 'Unhappy'
Aug 23,2017
4 people found
this helpful
Rubbish service would not recomend to anyone. If anything ever needs fixing expect to wait a long time for issues to be resolved. Constantly changing building managers as staff never seem to last very long so can expect an excuse of somebody left, nobody looking ...
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“am a new landlord from overseas and you can imagine ......”

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Nov 24,2016
Minithumbup
By: 'Mohamed'
Nov 24,2016
0 people found
this helpful
am a new landlord from overseas and you can imagine how little I knew about the business of letting. Fortunately for me I found people who were understanding and guided me through the process and Ms Webster stands out among them....
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Comment on agent fees
I gather they are reasonable.
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By: Malcolm X
Aug 10, 2017
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My son is waiting for his deposit to be returned after 6 weeks. They are making lots of excuses. So far 6 phone calls and an email and still...they haven't returned it. Has anyone had a similar experience? They use excuses like...a manager left, can't access their email, oh a joint tenancy, we can't pay it back to you, even though you paid it direct. Seems like they don't automatically pay your deposit back. And if you chase it, lots of excuses. Disgrace, hanging on to a young persons money when ...

“Jayne BrabinX1 Landlord Manager X1 The Studios, LiverpoolJayne is prompt ......”

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Nov 17,2016
Minithumbup
By: 'JK'
Nov 17,2016
0 people found
this helpful
Jayne Brabin X1 Landlord Manager X1 The Studios, Liverpool Jayne is prompt in responding to request and provide good service at all times. Visited Studio in October 2016 and please with the condition of the building and view....
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Comment on agent fees
Good
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“It has been a pleasure to work with Charlie and ......”

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Nov 16,2016
Minithumbup
Staff profile picture
Charlie
By: 'Tim'
Nov 16,2016
0 people found
this helpful
It has been a pleasure to work with Charlie and X1, a hard working professional that has brought our businesses together in delivering an amazing overall X1 experience to occupants...
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Comment on agent fees
Very professional hard working agent
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“I have been in the x1 building since summer and ......”

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Nov 12,2016
Minithumbup
Staff profile picture
David
By: 'Tendai'
Nov 12,2016
0 people found
this helpful
I have been in the x1 building since summer and have had no negative experiences. David has been very helpful and answers emails with any queries that I send in a very timely manner. He was nice enough to get me a new key card ...
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“Residents parcels are left unattended at night in the reception ......”

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Nov 06,2016
Minithumbdown
By: 'x1resident'
Nov 06,2016
2 people found
this helpful
Residents parcels are left unattended at night in the reception area for residents to pick up, in full view of a busy street outside. Have personally lost a parcel and know of several others that have had the same problem. X1 claim to have changed ...
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“Pippa has been the best account manager I've dealt with ......”

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Nov 26,2015
Minithumbup
By: 'Adam'
Nov 26,2015
0 people found
this helpful
Pippa has been the best account manager I've dealt with when renting properties. She always happy to help as soon as she can! *...
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Tenant Fees

Overall Fees

Residential Adverts

PERMITTED PAYMENTS
* NO holding fee required
* Reposit available capped at one weeks rent
* One months deposit entered into government protected scheme (DPS) otherwise.
* Pets allowed for an additional rent of £20pcm (approval from Landlord required)
* Payment of up to £50 if you want to change the tenancy agreement
* Payment of interest for the late payment of rent at a rate of 3% above Bank of Englands base rate.
* Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy


X1 Lettings are a member of The Property Ombudsmen Redress Scheme and relevant Client Money Protection Schemes.



Student Adverts

PERMITTED PAYMENTS
* NO holding fee required
* Reposit available capped at one weeks rent
* £300 deposit entered into government protected scheme (DPS) otherwise.
* Pets allowed for an additional rent of £20pcm (approval from Landlord required)
* Payment of up to £50 if you want to change the tenancy agreement

Last updated on 04/06/2019, 2:39 PM by Jaimie Crowther

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by X1 Sales and Lettings

Regional Awards won by X1 Sales and Lettings

Individual Branch Awards

Gillingham, ME4

Liverpool, L2

Salford, M50



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