Do not hesitate to arrange a free home valuation in Swansea, Morriston, Sketty, Gorseinon, Killay, Mumbles, Swansea Marina and Llanelli. show more
Do not hesitate to arrange a free home valuation in Swansea, Morriston, Sketty, Gorseinon, Killay, Mumbles, Swansea Marina and Llanelli.
“Avoid at all costs I have been dealing with e......”
Share on :
1 Star Review
Apr 24,2024
By:
'Tony'
Apr 24,2024
Branch: Swansea, 11 Walter Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SA4
Branch: Swansea, 11 Walter Road
Lettings (as a Landlord)
Postcode: SA4
0people found this helpful
Avoid at all costs I have been dealing with estate agents I’m for over 30 years and not only have they wasted my time but also my money in the process. They never answered my emails, I constantly had to hound them for any information.
... read full review
“The Dawsons Morriston team were amazing throu......”
Share on :
5 Star Review
Dec 02,2023
Rebecca
By:
'Angharad'
Dec 02,2023
Branch: Swansea, 139 Woodfield Street
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SA6
Branch: Swansea, 139 Woodfield Street
Sales (as a Buyer)
Postcode: SA6
0people found this helpful
The Dawsons Morriston team were amazing throughout the process of buying my new house, especially Rebecca who took good care of me as a new buyer. Cannot thank them enough as they kept up brilliant communication throughout.... read full review
“Sellers, if you have a property in Swansea t......”
Share on :
1 Star Review
Sep 19,2023
By:
'Buyer'
Sep 19,2023
Branch: Swansea, 11 Walter Road
Services: Buying agent
Would you recommend?: No
Postcode: SA1
Branch: Swansea, 11 Walter Road
Buying agent
Postcode: SA1
0people found this helpful
Sellers, if you have a property in Swansea to sell then I'd seriously think of putting it with another agent. I've tried countless times to make an appointment to see three different houses. This agent takes an average of 4 days to answer an email and ... read full review
Branch: Llanelli, 11 Murray Street
Services: Sales (Prospective customer)
Sold price: £85000 Would you recommend?: No
Postcode: SA6
Branch: Llanelli, 11 Murray Street
Sales (Prospective customer)
Sold price: £85000 Postcode: SA6
0people found this helpful
Absolutely awful experience. Booked a viewing, in which I had to take the day off of work for, and the agent no-showed. We were not contacted about a cancellation, we were just left hanging.
I've emailed a complaint, but it seems to have been ignored.
... read full review
“I contacted Dawsons in March to enquire about......”
Share on :
5 Star Review
Jun 07,2023
Sarah
By:
'Julie'
Jun 07,2023
Branch: Swansea, 90 High Street
Services: Sales (as a Vendor)
Sold price: £125000 Would you recommend?: Yes
Postcode: SA4
Branch: Swansea, 90 High Street
Sales (as a Vendor)
Sold price: £125000 Postcode: SA4
0people found this helpful
I contacted Dawsons in March to enquire about putting my house up for sale. Sarah came promptly to do the valuation. Sarah was very friendly, helpful and professional. I was very impressed and decided to go ahead. Their customer service is amazing, with help and ... read full review
“We employed Dawsons Mumbles branch to sell ou......”
Share on :
5 Star Review
Mar 15,2023
Emma
By:
'John'
Mar 15,2023
Branch: Swansea, 77 Newton Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SA3
Branch: Swansea, 77 Newton Road
Sales (as a Vendor)
Postcode: SA3
0people found this helpful
We employed Dawsons Mumbles branch to sell our property in October 2022 and we are completing tomorrow. Throughout the whole process the staff at the office headed by Emma Bolton have been absolutely magnificent. Their communication has been superb keeping us informed every step of the ... read full review
Branch: Llanelli, 11 Murray Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: SA15
Branch: Llanelli, 11 Murray Street
Sales (as a Vendor)
Postcode: SA15
0people found this helpful
Put little effort into selling the house. When I finally sold and handed the keys to the agent at the Llanelli office. The lady said to me “I bet you're glad, the house must've been like a noose around your neck”. I was gobsmacked that ... read full review
“Many thanks to Andrea, Luci and the rest of t......”
Share on :
4 Star Review
Aug 25,2022
Andrea
By:
'Christopher'
Aug 25,2022
Branch: Swansea, 139 Woodfield Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SA6
Branch: Swansea, 139 Woodfield Street
Sales (as a Vendor)
Postcode: SA6
0people found this helpful
Many thanks to Andrea, Luci and the rest of the team for helping us to get an acceptable offer on our home within 7 days of being advertised.
Chris & Tereen... read full review
“Sarah at the Mumbles office is a really knowl......”
Share on :
5 Star Review
Nov 29,2021
Sarah
By:
'Alun'
Nov 29,2021
Branch: Swansea, 77 Newton Road
Services: Sales (as a Buyer)
Sold price: £275000 Would you recommend?: Yes
Postcode: SA3
Branch: Swansea, 77 Newton Road
Sales (as a Buyer)
Sold price: £275000 Postcode: SA3
0people found this helpful
Sarah at the Mumbles office is a really knowledgable and professional agent who is a pleasure to deal with.
She had very good knowledge of the details of the property and has a very pleasant demeanour... read full review
“They are one of the worse companies I ever be......”
Share on :
1 Star Review
Nov 25,2020
By:
'Anna'
Nov 25,2020
Branch: Swansea, 11 Walter Road
Services: Lettings (as a Tenant)
Rent PCM: £575 Would you recommend?: No
Postcode: SA1
Branch: Swansea, 11 Walter Road
Lettings (as a Tenant)
Rent PCM: £575 Postcode: SA1
1people found this helpful
They are one of the worse companies I ever been.
Rent a property through them, every time we had a problem they took ages to reply and I needed to call them five times until someone will do something( simple example we had rats or ... read full review
“SERIOUSLY AVOID!! THEY’LL TAKE YOUR MONDY BUT......”
Share on :
1 Star Review
Apr 30,2020
By:
'Dale'
Apr 30,2020
Branch: Swansea, Unit A, Meridian Bay, Trawler Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: SA1
Branch: Swansea, Unit A, Meridian Bay, Trawler Road
Lettings (Prospective customer)
Postcode: SA1
1people found this helpful
SERIOUSLY AVOID!! THEY’LL TAKE YOUR MONDY BUT WON’T FOLLOW DO THEIR BIT!!! GOODLUCK TRYING TO GET IN CONTACT.......ONLY A ⚠️ WARNING... read full review
“Everything is fine until they get a deposit (......”
Share on :
1 Star Review
Nov 18,2019
By:
'M'
Nov 18,2019
Branch: Swansea, 11 Walter Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SA1
Branch: Swansea, 11 Walter Road
Lettings (as a Tenant)
Postcode: SA1
0people found this helpful
Everything is fine until they get a deposit (hidden letting fee) from you but after that they don't answer your messages and make it harder for you. They use a platform called goodlord however the messages go direct to Dawsons and they play with you ... read full review
Branch: Swansea, 11 Walter Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SA68
Branch: Swansea, 11 Walter Road
Lettings (as a Landlord)
Postcode: SA68
2people found this helpful
Instructed Dawson's to rent my property in Swansea. I sourced a tennant myself who wanted to rent my property but just before signing a lease pulled out. 2 months later I had a debt collection agency phoning me for a fee owed to Dawson's for apparently ... read full review
View all comments
(1)
Thank you for sharing your feedback and am sorry we did not meet your expectations. We always strive to deliver the best experience as per our Gold star award on Feefo. However, I am at loss to understand your grievance on this occasion. You instructed us to market your property and duly signed our sole agency contract, shortly after we received an offer for your property, of which was relayed to you and you duly accepted. Consequently, we sent out our Heads of Terms are per normal procedures ...
“I concur with the other reviews. This letting agency is ......”
Share on :
1 Star Review
May 05,2017
By:
'RealEstateBroker'
May 05,2017
Branch: Swansea, 77 Newton Road
Services: Lettings (as a Tenant)
Rent PCM: £795 Would you recommend?: No
Postcode: SA3
Branch: Swansea, 77 Newton Road
Lettings (as a Tenant)
Rent PCM: £795 Postcode: SA3
12people found this helpful
I concur with the other reviews. This letting agency is an absolute disgrace. Do not believe a word that comes out of their mouths. They consistently lie and take weeks to solve the most basic of problems. I would advise anybody to steer well away ... read full review
“They valued my house and told me the most I ......”
Share on :
1 Star Review
Jan 20,2017
June
By:
'Ashley'
Jan 20,2017
Branch: Swansea, 90 High Street
Services: Sales (as a Vendor)
Sold price: £312000 Would you recommend?: No
Postcode: SA4
Branch: Swansea, 90 High Street
Sales (as a Vendor)
Sold price: £312000 Postcode: SA4
10people found this helpful
They valued my house and told me the most I could expect would be £280,000 but if I wanted a quick sale to market between £260,000 and £270,000 I thought this was a ridiculous suggestion so told them to market it for £320,000, they told me this was massively ... read full review
View all comments
(1)
Thank you for taking the time to review our business. We truly value the opinions of our clients and we apologise we do not meet your expectations.
We were delighted to be asked to value the property in July 2016. Figures were discussed based on extensive market research and up to date comparable evidence by one of our most experienced senior valuers, local to the area.
As agreed with the valuer during numerous, subsequent telephone conversations the property was not to be marketed until Se ...
“If I could give Dawsons half a star, I would. ......”
Share on :
1 Star Review
Oct 30,2016
By:
'Burn'
Oct 30,2016
Branch: Swansea, 77 Newton Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SA2
Branch: Swansea, 77 Newton Road
Lettings (as a Tenant)
Postcode: SA2
8people found this helpful
If I could give Dawsons half a star, I would. This is the worst estate agency I have ever dealt with. They are shamefully slow at dealing with problems, and they never call me back when I have left a message. Of the 3 'after hours' ... read full review
“I would not recommend this agency at all - I ......”
Share on :
1 Star Review
Oct 21,2015
By:
'JB'
Oct 21,2015
Branch: Swansea, 77 Newton Road
Services: Lettings (as a Tenant)
Rent PCM: £1750 Would you recommend?: No
Postcode: SA3
Branch: Swansea, 77 Newton Road
Lettings (as a Tenant)
Rent PCM: £1750 Postcode: SA3
14people found this helpful
I would not recommend this agency at all - I only wish I had read the reviews on this site, I completely agree with them all. From the time I signed the agreement I just felt there was no respect shown to me whatsoever, as ... read full review
“Hi allPlease please do not go anywhere near Dawson Letting ......”
Share on :
1 Star Review
Feb 27,2015
By:
'Gemma'
Feb 27,2015
Branch: Swansea, 77 Newton Road
Services: Lettings (as a Tenant)
Rent PCM: £1750 Would you recommend?: No
Postcode: SA3
Branch: Swansea, 77 Newton Road
Lettings (as a Tenant)
Rent PCM: £1750 Postcode: SA3
8people found this helpful
Hi all
Please please do not go anywhere near Dawson Letting they tend to treat there tenants very poorly and respect the landlords more then tenant. Examples I was stopped by a parent at the school which is not far from my home. I was ... read full review
“A letting agent that takes no responsibility or duty of ......”
Share on :
1 Star Review
Dec 08,2014
Chris
By:
'Disgusted'
Dec 08,2014
Branch: Swansea, 77 Newton Road
Services: Lettings (as a Tenant)
Rent PCM: £1000 Would you recommend?: No
Postcode: SW1
Branch: Swansea, 77 Newton Road
Lettings (as a Tenant)
Rent PCM: £1000 Postcode: SW1
5people found this helpful
A letting agent that takes no responsibility or duty of care for tenants. As an individual who takes great responsibility in upholding contractual agreements I find it upsetting and a betrayal of trust when a company entrusted to administer a property letting consistently perform their ... read full review
What agent could do to change your mind?
To give serious consideration to a customer complaint when there is compelling and extensive areas of concern. A compassionate understanding and consolatory manner should be maintained at all times and any customer who has taken the time to raise concerns does not want to be met with denial and unwillingness to believe that there is potential deficits within their business.
“The main reason for the poor review is how this ......”
Share on :
2 Star Review
Dec 05,2014
By:
'Pobin'
Dec 05,2014
Branch: Swansea, 11 Walter Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SA4
Branch: Swansea, 11 Walter Road
Lettings (as a Tenant)
Postcode: SA4
2people found this helpful
The main reason for the poor review is how this agent deals with tenant deposits. Basically, all other agents I've dealt with secure the tenants deposit with the appropriate authority regardless of whether the landlord is on a full management or finders only scheme.
Having ... read full review
“Since the staff do not wear name badges it is ......”
Share on :
1 Star Review
Apr 30,2014
By:
'Rhys'
Apr 30,2014
Branch: Swansea, 139 Woodfield Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SA7
Branch: Swansea, 139 Woodfield Street
Lettings (as a Tenant)
Postcode: SA7
8people found this helpful
Since the staff do not wear name badges it is difficult to know the name of the person with whom one is dealing.
This was a red letter day for my son, who was getting the keys for his own home for the first time.
... read full review
“I would not touch dawsons as a tenant as far ......”
Share on :
1 Star Review
Apr 22,2013
By:
'Felicity'
Apr 22,2013
Branch: Swansea, 11 Walter Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SA1
Branch: Swansea, 11 Walter Road
Lettings (as a Tenant)
Postcode: SA1
4people found this helpful
I would not touch dawsons as a tenant as far as I could throw them! The man I dealt with was rude and patronising. When I moved into the premises the previous tenants had left things like pots and pans (all in good working order), ... read full review
What agent could do to change your mind?
Actually helped my case more and not taken ‚£200 off me which I genuinely didn't deserve.
“We have been renting with Dawsons for nearly 3 years and ......”
Share on :
5 Star Review
Apr 09,2013
By:
'Harris'
Apr 09,2013
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: OL5
Lettings (as a Tenant)
Postcode: OL5
0people found this helpful
We have been renting with Dawsons for nearly 3 years and they have been fantastic
When we first veiwed the property they were very informative had all information and smoothed out any worries we had. If we have any problems with the property they come out ... read full review
“Couldn't organise a P#¢Æ’£#¢Æ’£#¢Æ’£ up in a Brewery. Cocked up ......”
Share on :
1 Star Review
Apr 06,2013
By:
'Annoyed'
Apr 06,2013
Branch: Swansea, 77 Newton Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SA3
Branch: Swansea, 77 Newton Road
Lettings (as a Landlord)
Postcode: SA3
3people found this helpful
Couldn't organise a P#¢Æ’£#¢Æ’£#¢Æ’£ up in a Brewery.
Cocked up Water bill so I had to contact SWALEC to restart my own house account that they had cancelled instead of let property.
Lost my property keys and swore blind that I had taken them.
I ... read full review
What agent could do to change your mind?
Be more active and interested.
Get some competent staff
“I had promt honest feedback after every viewing and despite 2011 ......”
Share on :
5 Star Review
Jan 03,2012
By:
'Will'
Jan 03,2012
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode:
Sales (as a Vendor)
Postcode:
0people found this helpful
I had promt honest feedback after every viewing and despite 2011 being a tough year to sell they sold/completed on my house within 4 months!!! :-D
Very happy with the friendly service and as the saying goes you get what you pay for
Thank You xx... read full review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Awards won by Dawsons Estate Agents
Regional Awards won by Dawsons Estate Agents
Individual Branch Awards
Subscribe Agent
Insert your details below to receive a text or email update when Dawsons Estate Agents receive new reviews