“This agent was extremely professional up until the point where ......”
2 Star Review
Sep 23,2016
By:
'Moon'
Sep 23,2016
Branch: Manchester, 21 Albion Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M46
Branch: Manchester, 21 Albion Street
Lettings (as a Tenant)
Postcode: M46
2
people found
this helpful
This agent was extremely professional up until the point where they received our money. The guy who took us on a flat tour was really good and inspired confidence. The lady who did the initial paperwork was professional and lovely. The whole commitment process was swift and painless.
However,as soon as the deposit was paid,they informed us about an additional list of requirements.There were some complications meeting these requirements.Complications which I had to sort out myself by ringing 'The landlord hub' after failed 'callbacks' from Bridgfords. Nina consistently promised to call my boyfriend and I back independently in 30 minutes and 3 days passed before I was able to reach her after ringing her myself.
5 days after my proposed move in date,I was FINALLY able to speak to another member of staff who informed me that Nina had been assigned cases belonging to another staff member 'Kirsty' who had been on leave. Nina clearly wasn't coping and my case was transferred back to Kirsty. I was informed it was now 'Kirsty' who would ring me back.
True to the Bridgfords way I have become accustomed to, Kirsty hasn't rung me back,and I am still being ignored by Bridgfords who are holding on tight to my deposit.
Comment on agent fees
The fees were average. They weren't high. they seemed reasonable to me,until I started having to carry out some of the work !
2
people found
this helpful
Was this helpful?
Yes