“The staff at Prospect Bracknell have all been......”
5 Star Review
Feb 10,2023
By:
'Sharon'
Feb 10,2023
Services: Sales (as a Vendor)
Sold price: £370000
Would you recommend?: Yes
Postcode: RG42
Sales (as a Vendor)
Sold price: £370000
Postcode: RG42
0
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The staff at Prospect Bracknell have all been professional and reliable throughout the whole process of selling my house. It wasn’t always straight forward and was stressful at times but Connor, Bekah, Ricky and two lovely people who showed buyers around the house. I ...
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“Very bad experience with prospect lettings ag......”
1 Star Review
Jun 12,2021
By:
'no'
Jun 12,2021
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG10
Lettings (as a Tenant)
Postcode: RG10
0
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Very bad experience with prospect lettings agency. They are only interested in taking the fees, not in providing a good service. Cannot assess tenants properly, and put awful people in who then terrorise the neighbours. They then will not take action when they have done ...
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“Terrible level of customer service....”
1 Star Review
Dec 22,2020
By:
'Dorota'
Dec 22,2020
Services: Lettings (Prospective customer)
Rent PCM: £900
Would you recommend?: No
Postcode: RG12
Lettings (Prospective customer)
Rent PCM: £900
Postcode: RG12
0
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Terrible level of customer service.
I have dealt with Anna and Tristan and both of them were unprofessional, incompetent and unresponsive.
I had to go back and forth between them and the landlord to sort out their error. I had to constantly call them due ...
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“Having never entered the letting market previ......”
5 Star Review
Feb 25,2020
By:
'peter'
Feb 25,2020
Services: Lettings (as a Tenant)
Rent PCM: £1050
Would you recommend?: Yes
Postcode: RG42
Lettings (as a Tenant)
Rent PCM: £1050
Postcode: RG42
0
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Having never entered the letting market previously I was lucky enough to deal with your team and in particular, Chase Jacobs. His help and service was always 1st class and he always provided prompt information as well as answering all my questions in a professional ...
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“Great transaction support. Hugely let down by sales tactics....”
2 Star Review
Jul 11,2019
By:
'Philippa'
Jul 11,2019
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: RG12
Sales (as a Vendor)
Postcode: RG12
2
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I've recently used Prospect to sell my house in Bracknell. The process didn't start brilliantly with some very pushy sales tactics from the assistant manager. I decided to go with Prospect as they were the only viable option for me. I was really pushed into ...
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“Landlords avoid - rip off fees!...”
1 Star Review
May 13,2019
By:
'almostatenant'
May 13,2019
Services: Lettings (as a Tenant)
Rent PCM: £1350
Would you recommend?: No
Postcode: RG7
Lettings (as a Tenant)
Rent PCM: £1350
Postcode: RG7
1
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Incredibly hogh, non-justifiable tenant so-called referencing fees. To run a credit check (a few quid), allegedly 'set up' the tenancy (10 min job), their pro rata rate equally £2103 per hour. Yes, more than 3 top barristers combined. Landlords - they refuse tenant offers whereby a tenant wishes ...
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Comment on agent fees
Bad is an understatement.
1
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1 Star Review
Mar 23,2019
By:
'Not'
Mar 23,2019
Services: Lettings (as a Tenant)
Rent PCM: £1000
Would you recommend?: No
Postcode: RG7
Lettings (as a Tenant)
Rent PCM: £1000
Postcode: RG7
2
people found
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We rented from Prospect lettings in Bracknell.
We were pre-warned of the horrors, but decided to go ahead anyway.
Never again. To sum up in words; unprofessional, incompetent, useless. The list goes on...
Boarderline criminal charges for doing nothing. The property was in an awful ...
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Comment on agent fees
Over the top, excessive, greedy
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“Please please please! AVOID...”
1 Star Review
Feb 22,2019
By:
'Nimali'
Feb 22,2019
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG12
Lettings (as a Tenant)
Postcode: RG12
2
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Please please please!! AVOID Prospect Estate Agency. I have been rented from 3 estate agents this was the 4th one and had an unbelievably bad experience. Once you have done the payment to secure the property, that's it, for them you are not exist anymore. You ...
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Comment on agent fees
For renting a property they charge nearly £900 for admin fee but they don't do any of the work. They pass it other companies at the end.
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“Poor Customer Service...”
1 Star Review
Jan 29,2019
By:
'DaveB'
Jan 29,2019
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: RG12
Sales (Prospective customer)
Postcode: RG12
0
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Avoid this estate agents like the plague!
We requested both a sales and rental valuation for our property which was confirmed for Monday 28 January at 12:00 pm. The time came and went and not even a courtesy call to say they were not going to attend. ...
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N/A
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“I have been using Prospect for years but due to ......”
1 Star Review
Feb 14,2018
By:
'Unhappy'
Feb 14,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
1
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I have been using Prospect for years but due to the fabulous service of Elizabeth Savery. Unfortunately she is unwell (get well soon!!) and since then I get to experience the terrible level of service that many others speak of! Rude, unresponsive, unhelpful are just ...
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“Honestly couldn't be happier with the services Darren provided, friendly, ......”
5 Star Review
Dec 09,2017
By:
'Ed'
Dec 09,2017
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: RG12
Sales (as a Vendor)
Postcode: RG12
0
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Honestly couldn't be happier with the services Darren provided, friendly, open, and found a buyer for our property within 45 mins of leaving after the valuation!!
Answers emails at ridiculous times of night and knows our situation inside out.
Couldn't recommend him enough...
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Comment on agent fees
Fair fees
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“Shocking service! As a landlord you'd expect them to be ......”
1 Star Review
Dec 05,2017
By:
'anon'
Dec 05,2017
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: RG12
Lettings (as a Landlord)
Postcode: RG12
2
people found
this helpful
Shocking service! As a landlord you'd expect them to be able to hand a set of keys back to you at the end of a tenancy, not having to call up the Reading, Bracknell and Wokingham branches and going inbetween each of them to collect ...
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“I have dealt with Prospect twice now, in total my ......”
5 Star Review
Nov 13,2017
By:
'Bailz'
Nov 13,2017
Services: Sales (as a Vendor)
Sold price: £290000
Would you recommend?: Yes
Postcode: RG12
Sales (as a Vendor)
Sold price: £290000
Postcode: RG12
0
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I have dealt with Prospect twice now, in total my properties have spent less than three weeks on the market before achieving 'sold'. They have kept me aware of how they are going to achieve a sale for me and how the whole team are ...
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Comment on agent fees
Welll - who wants to pay fees? If you’re going to pay them then you want the service that I have outlined above - I do not begrudge the fee to Prospect at all. They also recognised me as a returning customer and adjusted the fee to reflect this.
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“After being quoted some ridiculous fees from haart and Romans, ......”
5 Star Review
Nov 13,2017
By:
'KC'
Nov 13,2017
Services: Sales (as a Vendor)
Sold price: £170000
Would you recommend?: Yes
Postcode: RG42
Sales (as a Vendor)
Sold price: £170000
Postcode: RG42
0
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After being quoted some ridiculous fees from haart and Romans, I rang Prospect. Darren came to value my flat and I was very pleased with the valuation and estate agents fees quoted. My property was quickly put on the market and sold within a couple ...
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Comment on agent fees
Very reasonable compared to quotes I had from haart and Romans
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“After suffering the most unbearable stress the past 4 days due ......”
5 Star Review
Sep 08,2017
By:
'Paul'
Sep 08,2017
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: RG12
Sales (as a Vendor)
Postcode: RG12
2
people found
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After suffering the most unbearable stress the past 4 days due to our buyers pulling out of our purchase, we were contacted by Darren Winter who after speaking to on numerous occasions throughtout our first sale of our house contacted us regularly to see if him ...
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Comment on agent fees
Extremely good rates agreed
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“On initial Letting of the property, Prospect were great.At ......”
1 Star Review
Aug 07,2017
By:
'James'
Aug 07,2017
Services: They manage our building
Rent PCM: £1100
Would you recommend?: No
Postcode: RG12
They manage our building
Rent PCM: £1100
Postcode: RG12
2
people found
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On initial Letting of the property, Prospect were great.
At the end of each tenancy I found Prospect challenging to deal with. When there is any negative news or questions, I find I've had to chase repeatedly and still not received a response to date.
...
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Comment on agent fees
I had no issues with the Fees but I would expect to have seen value for what I was paying.
2
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“As a new client(landlord) to the rental market, i ......”
5 Star Review
Jul 14,2017
By:
'Jayne'
Jul 14,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: RG12
Lettings (as a Landlord)
Postcode: RG12
0
people found
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As a new client(landlord) to the rental market, i wish to express my honest opinion about all the staff at Prospect Bracknell. £They 'held my hand' all through the journey from day one.
£
Prospect sent tenants that i feel were all suitable applicants to ...
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Comment on agent fees
Good
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“Prospect were one of a number of agents that we ......”
3 Star Review
May 08,2017
By:
'DN'
May 08,2017
Services: Sales (as a Vendor)
Sold price: £315000
Would you recommend?: No
Postcode: RG12
Sales (as a Vendor)
Sold price: £315000
Postcode: RG12
0
people found
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Prospect were one of a number of agents that we saw when selling our house, they came across really well and we decided to go with them and one other agent.
the photos were excellent and the write up of the house was also really ...
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Comment on agent fees
The fees were reasonable
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“Tristan was very professional from the start and he took ......”
5 Star Review
Apr 21,2017
By:
'Hannah'
Apr 21,2017
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: Yes
Postcode: RG12
Lettings (as a Tenant)
Rent PCM: £450
Postcode: RG12
0
people found
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Tristan was very professional from the start and he took my needs and wishes into consideration. Because I was relocating to the area, he understood that I needed to find a house quickly so he arranged for me to see a number of properties within ...
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Comment on agent fees
The fees are probably average in comparison to most other agencies
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“Tristan has been a star! I was looking for a ......”
5 Star Review
Apr 13,2017
By:
'Fabrizio'
Apr 13,2017
Services: Lettings (as a Tenant)
Rent PCM: £1550
Would you recommend?: Yes
Postcode: RG12
Lettings (as a Tenant)
Rent PCM: £1550
Postcode: RG12
0
people found
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Tristan has been a star! I was looking for a property to rent with very specific criterias and a very restrictive timeline, plus I was living 3 hours drive from Bracknell which made everything even more challenging.
Since I first contact Prospect, Tristan has been in ...
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Comment on agent fees
The prices are high, however there is not much difference from other agencies.
However for the service I have recieved I was more than happy to pay the requested fee.
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“Absolutely fantastic experience. Callum listened to what we wanted, needed, ......”
5 Star Review
Mar 10,2017
By:
'Rebecca'
Mar 10,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RG1
Lettings (as a Tenant)
Postcode: RG1
0
people found
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Absolutely fantastic experience. Callum listened to what we wanted, needed, and could afford, then made the magic happen. He was readily available, personable, and very helpful. He made the entire process smooth and was there every step of the way without being pushy or overbearing. ...
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“It has been a pleasure to deal with both Tom ......”
5 Star Review
Aug 02,2016
By:
'Charlie'
Aug 02,2016
Services: Sales (as a Vendor)
Sold price: £339950
Would you recommend?: Yes
Postcode: RG12
Sales (as a Vendor)
Sold price: £339950
Postcode: RG12
0
people found
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It has been a pleasure to deal with both Tom and Colin from start to finish of the whole process, thank you again!...
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0
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“We initially selected a different agent which didn't work out ......”
5 Star Review
Aug 01,2016
By:
'DA'
Aug 01,2016
Services: Sales (as a Vendor)
Sold price: £485000
Would you recommend?: Yes
Postcode: RG12
Sales (as a Vendor)
Sold price: £485000
Postcode: RG12
1
people found
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We initially selected a different agent which didn't work out but since changing to Prospect regretted the initial decision, they have been excellent in their approach, diligent in their contact and updates and generally very professional....
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Comment on agent fees
Comparable to others, no real comment either way.
1
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“Shannon is friendly, positive and efficient. She responded to our ......”
5 Star Review
May 17,2016
By:
'El'
May 17,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RG12
Lettings (as a Tenant)
Postcode: RG12
0
people found
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Shannon is friendly, positive and efficient. She responded to our emails quickly and made us feel like everything was being taken care of....
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“We can recommend Prospect, and Ryan Tucker, to anyone wishing ......”
5 Star Review
Apr 27,2016
By:
'lucy'
Apr 27,2016
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: RG12
Sales (as a Vendor)
Postcode: RG12
0
people found
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We can recommend Prospect, and Ryan Tucker, to anyone wishing to sell their home. We have been very impressed with Ryan from the initial valuation through to the successful, and very speedy, sale of our house. He has been professional, amiable, hard working, easily contactable (...
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Comment on agent fees
The fee's are high, however we feel they represent good value as we managed to get over the asking price.
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“Your buyer has pulled out are the words every home ......”
5 Star Review
Apr 25,2016
By:
'Sheri'
Apr 25,2016
Services: Sales (as a Vendor)
Sold price: £300
Would you recommend?: Yes
Postcode: RG12
Sales (as a Vendor)
Sold price: £300
Postcode: RG12
0
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Your buyer has pulled out are the words every home owner selling their house dreads and the whole chain falls over! I contacted 3 main estate agents, Darren Winter of Prospects was one. Almost immediately, Darren and his whole team leaped into action and had viewings ...
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good
0
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“Olivia has been absolutely fantastic from stage one and it ......”
5 Star Review
Apr 04,2016
By:
'Sam'
Apr 04,2016
Services: Lettings (as a Tenant)
Rent PCM: £950
Would you recommend?: No
Postcode: RG12
Lettings (as a Tenant)
Rent PCM: £950
Postcode: RG12
0
people found
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Olivia has been absolutely fantastic from stage one and it has been a pleasure to meet her and sorting out our tenacy. She is happy to get anything sorted and does not leave work till its done. She is a credit to your company....
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What agent could do to change your mind?
Na
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Na
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“Shannon is very friendly, helpful and efficient. Great customer service. ......”
5 Star Review
Mar 22,2016
By:
'Shannon'
Mar 22,2016
Services: Lettings (as a Tenant)
Rent PCM: £1200
Would you recommend?: Yes
Postcode: RG12
Lettings (as a Tenant)
Rent PCM: £1200
Postcode: RG12
0
people found
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Shannon is very friendly, helpful and efficient. Great customer service. She organized the viewings ( 3 in one day) very quickly.
Extremely efficient, helpful and always willing to answer my every query. A pleasure to work with and I will definitely be doing so again in the ...
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“Both Ryan and Colin have been amazing right from our ......”
5 Star Review
Mar 07,2016
By:
'Krissi'
Mar 07,2016
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: RG12
Sales (as a Vendor)
Postcode: RG12
0
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Both Ryan and Colin have been amazing right from our first call for a valuation to the sale of our property. They have both worked hard to sell our property and to find us a new home. I'm sure their hard work and professionalism will ...
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Comment on agent fees
Good
0
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“As a homeowner and a landlord I have used Prospect ......”
5 Star Review
Mar 07,2016
By:
'Manjit'
Mar 07,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: RG42
Lettings (as a Landlord)
Postcode: RG42
1
people found
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As a homeowner and a landlord I have used Prospect over the last 6 years and they have always provided an outstanding service no need to go to other agencies when you are with Prospect. I would recommend to anyone with confidence.
Thank you for all ...
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Comment on agent fees
Average
1
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