“Through my experience with Jones Robinson it ......”
2 Star Review
Jan 12,2021
By:
'Sam'
Jan 12,2021
Branch: Newbury, 118 Bartholomew Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG14
Branch: Newbury, 118 Bartholomew Street
Lettings (as a Tenant)
Postcode: RG14
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Through my experience with Jones Robinson it has been a mixed bag in terms of their ability to assist. Initially when looking at a property to rent they couldn't be more helpful jumping at the opportunities to show me properties. Once I had picked a property the disorganisation within the lettings department showed. Prior to my move in date I requested some reasonable works to be complete which they agreed however only one of those was complete on time and the others I am still waiting for (with no date set). I then moved in and found a serious issue with the security of the property which they took nearly 2 weeks to fix with no measures taken for my safety.
Although off to a rocky start I was hopeful things would get better. Another few issues came up with the property which were fixed reasonably quickly and so felt despite some works still outstanding they were making things right. Their communication throughout these works was adequate and although I would of personally wanted more, it was acceptable.
Moving up to the current date, their communication and actions have taken a nose dive. A 'reasonable' timeframe for repairs doesn't seem to be their highest priority.
Jones Robinson has the ability to be the ideal estate agents but their disorganisation and lack of willingness to get things complete if they personally don't have a legal obligation lets them down. I understand the landlord can be difficult, but the tenant shouldn't suffer for reasonable maintenance.
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