95% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
97% lettings fee satisfaction
May 12,2021
May 12,2021
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Shortland Horne staff are brilliant. They are friendly and so helpful. Dan showed us round the house on the times we wanted to go round nothing was a problem for him even when I just wanted to pop round to check something out. He even popped round to see if we were settling in. From the office side I dealt with Linda, wow I owe her so much she was always at the end of the phone when I was trying to chase things up she went above and beyond her job. If ever I moved house I wouldn't hesitate to use shortland.
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Latest Reviews
28th May 2022
reviewed by 'Ben'
20th May 2022
reviewed by 'Adam Jobes'
9th Apr 2022
reviewed by 'Sue Mullaley'
31st Mar 2022
reviewed by 'Clare'
Opening Hours
Address
Shortland Horne Estate Agents
Warwick Gate, 21-22 Warwick Row
Coventry
West Midlands
CV1 1ET
02476 222123
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 98% | £100,000 | £740,000 |
| Lettings | 100% | 97% | £600 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 17 | 1 | 13 | 3 | 60 | 3 | 36 | 1 | 5 | 1 |
Areas covered
- CV1
- CV2
- CV3
- CV4
- CV5
- CV6
- CV7
- CV8
- CV9
- CV10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 28,2022
May 28,2022
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After taking on our case part way through, so obviously having a lot of catching up with/learning the ins and outs of, our position. Jade did her utmost at every juncture to help us meet our goal. Thanks so much Jade, and all the ...
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“Poor agency, poor landlords, abysmal issues of management- the landlord and agency takes advantage of students. Do NOT RENT FROM HERE!!!...”
May 23,2022
May 23,2022
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DO NOT RENT FROM THIS AGENCY!
We've had several issues with the property, false advertisement, poor communication, bad landlord!
Heed my warning!...
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May 20,2022
May 20,2022
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Such an out standing service from the team from Shortland Horne.
From start to finish we had full and clear understanding of each stage of the sale of our house. With a special thanks to Aaron Dreelan and especially Linda Collins part of the after ...
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Apr 09,2022
Apr 09,2022
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Excellent customer service from Shortland Horne. Special thanks to Linda Collins who supported us throughout the sale of our house, kept us updated with regular phone calls and always happy to answer any questions we had. Thank you....
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Mar 31,2022
Mar 31,2022
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Thank you for your help. Andy introduced me to a developer who quickly bought our site. Andy was always available to help at every step....
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Feb 01,2022
Feb 01,2022
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Amazing service from Shortland Horne, Linda Collins was very supportive and gave excellent advices throughout the purchase of the property, definitely the best agent and the best person to work with....
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Dec 16,2021
Dec 16,2021
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I shortlisted a selection of estate agents in Coventry to list my property. I was searching for an agent who took the time to listen to my needs, give a realistic valuation based on evidence and a marketing strategy that would ensure a sale and ...
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Dec 15,2021
Dec 15,2021
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Fantastic Service!!
We worked with Shortland Horne to sell my mum's property and to purchase a retirement apartment. The selling team were excellent, everything was done as stated and at agreed times. The advice we received in relation to the sale was timely and well ...
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Dec 13,2021
Dec 13,2021
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Linda helped me on my sale so much. She went above and beyond to get matters concluded.
Thank you so much!
Pardeep...
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Nov 11,2021
Nov 11,2021
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I cannot recommend Shortland Horne highly enough! From day one all the way through to completion and beyond everyone I have spoken to and dealt with has gone above and beyond, from viewings to updating the chain to ensure things were progressing as they should. ...
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Oct 27,2021
Oct 27,2021
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As first time home buyers, we were supported perfectly at every step of the way. Samantha Bailey from the after sales team has been particularly patient in the process and managed it so well. Special thanks to her!...
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Oct 26,2021
Oct 26,2021
1
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On Friday 15th October Shortland Horne advertised a house for sale near Claverdon. On Saturday 16th around lunchtime, I rang to arrange a booking. The line was busy, so I left a message. As I was very keen, I also sent an email. On Saturday ...
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Oct 14,2021
Oct 14,2021
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We had a great experience using Shortland Horne. Daniel Norman came out and gave us a great insight to the value of our property and detailing thoroughly the selling process which was really helpful. The marketing was great, we had an offer of asking price ...
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Sep 30,2021
Sep 30,2021
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My initial engagement with Shortland and Horne was very good and they were very helpful in helping me understand the value of my house and doing all the marketing to put it on the market. As the market was buoyant at the time we quickly ...
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Sep 30,2021
Sep 30,2021
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Excellent, professional agents. I received regular updates on how the sale was progressing. From start through to completion they efficiently and promptly in responding to any queries I had. I would certainly use them again....
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Aug 13,2021
Aug 13,2021
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We used Shortland Horne to buy a house - excellent professional service! In particular the level of communication from the wonderful after sales team was much appreciated! Would use again!...
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Jul 29,2021
Jul 29,2021
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I went with SH to see my property and although the original evaluation was slightly overpriced, the service itself was great. Quick to arrange the listing and any viewings. All handled very safely with the covid restrictions that were in place at the time too.
...
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Jul 23,2021
Jul 23,2021
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She is very helpful and has excellent communication. She is great with handling with our process.She is very kind and friendly. Thank you very much Samantha!...
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Jul 15,2021
Jul 15,2021
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Great service received. The whole team helped us complete a very difficult transaction and guided us every time we needed assistance. Always on hand to contact and a special mention for Linda in after sales who helped massively in us getting our dream home...
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Jul 15,2021
Jul 15,2021
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Shortland Horne sold our house last month and really appreciated their professional service at this difficult time due to the current COVID pandemic....
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Jul 06,2021
Jul 06,2021
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I dealt with Samantha Bailey, so these comments are based on Our experience with her. She kept us up to date with everything and acted professionally at all times. She was very friendly and the whole process was brilliant. Thanks Samantha....
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Jul 05,2021
Jul 05,2021
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Really good experience buying our property from Shortland Horne. Sam in particular in after sales was really lovely and always kept in touch and helped with anything she could. Thank you Sam!...
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Jul 02,2021
Jul 02,2021
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We have recently purchased our dream home with Shortland and Horne. Andrew Griffin made the initial process painless and really assisted us with the negotiation phase.
When we were passed onto the after sales team we were allocated Samantha Bailey. Wow, what a star sam ...
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Jul 01,2021
Jul 01,2021
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A solid professional and friendly business that not only sold my house with minimal fuss, but also with a back room staff that saw the sale through to the end. Choose a hands off agent if it works for you but Shortland Horne put a ...
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Jun 29,2021
Jun 29,2021
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I am very happy with Shortland Horne as they were always easy to reach and supported me at every step. Many thanks to the entire Shortland Horne team....
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Jun 21,2021
Jun 21,2021
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Great experience at valuation/photography stage, both Andy (valuation) and Jack (Photographer) were first rate.
The experience with viewings was not great, had breaches of Covid policy allowing multiple (5 on one occasion) family members into our house at the same time (caught on CCTV!).
The ...
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Jun 20,2021
Jun 20,2021
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Having switched estate agents I found Shortland Horne to be efficient, courteous and professional. Dan Norman was extremely helpful and polite during viewings and Sam Bailey in after sales provided us with outstanding service. She was a pleasure to deal with and listened attentively to ...
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Jun 01,2021
Jun 01,2021
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It was a pleasure to work with Shortland Horne who were efficient with viewings and feedback. They always notified us along the journey and I felt that they added a personal touch. Thank you Linda and the team...
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May 20,2021
May 20,2021
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Absolutely outstanding service! Friendly, approachable, knowledgeable and determined people, who did a great job! I would definitely use their services again....
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May 12,2021
May 12,2021
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Shortland Horne staff are brilliant. They are friendly and so helpful. Dan showed us round the house on the times we wanted to go round nothing was a problem for him even when I just wanted to pop round to check something out. He even ...
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Landlord Fees
Tenant Management Service
12% (inc. VAT), On Completion (Fees are negotiable)Full property management service set up fee is 60% of the first months rent and 12% of all rent collected.
Last updated on 05/06/2019, 11:56 AM by Craig Arnold, DirectorTenant Fees
Lost Keys
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Last updated on 05/06/2019, 11:53 AM by Craig Arnold, DirectorLet only service
90% (inc. VAT), On CompletionLet only fee is 90% of the first months rent (Minimum fee £500).
Last updated on 05/06/2019, 11:54 AM by Craig Arnold, DirectorTenancy Agreement
£80 (inc. VAT), On CompletionLandlord renewal charge
Last updated on 05/06/2019, 12:06 PM by Craig Arnold, DirectorChange of Sharer
£50 (inc. VAT), On Completion£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Last updated on 05/06/2019, 12:05 PM by Craig Arnold, DirectorSecurity Deposit
Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy. An insurance based deposit alternative is available on selected properties through Zero Deposit.
Last updated on 05/06/2019, 12:01 PM by Craig Arnold, DirectorUnpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Last updated on 05/06/2019, 12:05 PM by Craig Arnold, DirectorPending
£50 (inc. VAT), On Completion£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
Last updated on 05/06/2019, 12:05 PM by Craig Arnold, DirectorEarly Termination
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
Last updated on 05/06/2019, 12:07 PM by Craig Arnold, DirectorHolding Deposit (per tenancy)
One week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Last updated on 05/06/2019, 12:09 PM by Craig Arnold, DirectorKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:25 PM 07/01/2016 by allAgents
Best Estate Agent in CV1 
Best Estate Agent in CV1 
Best Estate Agent in Coventry 
