“The worst experience I have had while renting......”
1 Star Review
Feb 10,2024
By:
'N Mumtaz'
Feb 10,2024
Branch: London, 27-31 Blandford Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W2
Branch: London, 27-31 Blandford Street
Lettings (as a Tenant)
Postcode: W2
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The worst experience I have had while renting in London in the past 8 years. Foxtons rented out an apartment with no working heating and never did anything to resolve the matter. They as well as the landlord were aware of this issue beforehand and failed to mention anything during the enquiry about the flat. The Foxtons property manager told us to think about how much money we would be saving in not running the central heating instead of anything being done to address the issue, and went through the whole winter (one of the coldest reported for London) without any heating!! They also neglected to fix a boiler for over 7 months, running up our electricity bills and after numerous phone calls and messages asking them to have someone come look at it, it finally took place 8 months after the issue was raise. To add to that, the engineer who came to finally fix it informed us we were lucky the boiler didn’t blow. No accountability or explanation from Foxtons as to why this happened or why it took so long to arrange.
They have no regard for their tenants who come to them looking for a home, I would implore anyone looking to rent in London to consider seeking another agent as this experience with Foxtons is one that has put myself off for life, and I would hate the thought of anyone else having to go through what I did for the last year.
I went through all the proper channels to tried and speak to someone about my issues but it seems the designated property manager, the letting agent and even upper management all the way to a lettings director do not care to help, as they stop replying to messages or emails, dodge calls and never return call back requests. Save yourself the trouble and go somewhere else.
From the experience I have had, even one star is too generous.
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They are a disgusting company, thieves, liars, like talking to a brick wall, not relieving you are going through hell daily and them allowing it to happen