94% sales valuation accuracy
97% sales fee satisfaction
97% lettings valuation accuracy
95% lettings fee satisfaction
Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and ...
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Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.
Latest Reviews
2nd Feb 2024
reviewed by 'Jeffery Paul Atkinson'
24th Jan 2024
reviewed by 'Sarah'
12th Dec 2023
reviewed by 'Tracy'
8th Dec 2023
reviewed by 'Rubby'
7th Dec 2023
reviewed by 'Anthony'
Opening Hours
Address
Bernards Estate Agents
8 Clarendon Road
Southsea
Hampshire
PO5 2EE
02392 864974
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 97% | £90,000 | £1,300,000 |
| Lettings | 97% | 95% | £350 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 28 | 2 | 130 | 21 | 49 | 5 | 45 | 2 | 24 | 4 |
Areas covered
- PO4
- PO5
- PO1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
Sep 18,2019
Sep 18,2019
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Great service, Bernard’s managed to keep the purchase on track by working with both myself and the seller. Would be more than happy to use Bernard’s again!...
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Sep 04,2019
Sep 04,2019
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Excellent customer service with thorough aid in the move in process. Punctual handling of the documents and apartment keys. Couldn't have had it any other way...
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Sep 04,2019
Sep 04,2019
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Millie was very helpful, she was very informative and nothing was ever too much trouble. She made the whole process so much easier than it could have been....
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Aug 28,2019
Aug 28,2019
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A very Professional service, would for sure use them again if I was looking for another house to rent again....
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Aug 27,2019
Aug 27,2019
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Sean was absolutlely briilliant. Very friendly and attentive. On the ball and always treated every enquiry with the utmost importance. Great service. Whenever I spoke to anyone else in the team, they were also great so the whole team gets 5 stars! Would definitely recommend Bernards....
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Aug 13,2019
Aug 13,2019
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The Southsea Team made my first property purchase easy and stress free! They were so informative and nothing was too much hassle for all of the team. I highly recommend Bernard's and the Financial Service team as I'm now settled into my new home....
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Aug 13,2019
Aug 13,2019
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Lucky was a great guide and was our lucky charm in our housing hunt! We like her name, the French for it is ‘chanceux’ (‘chanceuse’ for girls).
Then Millie took over with the contract, inventory, etc. She succeed to turn the boring stuff into fun. ...
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Aug 10,2019
Aug 10,2019
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Professional service received from Bernards, firstly from Denise and then Sean. Valuation was slightly higher than others (not overly just to get my business, but just the right amount). This valuation was easily achieved on a very quick sale (5 days) so this was clearly an ...
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Aug 05,2019
Aug 05,2019
0
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Great communication, got the job done and helped us sell quickly for a great price. Excellent photography and online marketing, they know the local market very well....
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Jul 18,2019
Jul 18,2019
0
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We have used Bernards as our letting agents for several years and we are always pleased how quickly tenants issues are dealt with and the number of viewings when our properties are empty.
Special thanks to Gemma, Claire and Lauren who always deal with our ...
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Jun 30,2019
Jun 30,2019
0
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Excellent, efficient and personal service. Always in contact and providing very useful advice. They really made a difference in making the whole process painless. Thanks...
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Apr 09,2019
Apr 09,2019
0
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Denise was unfailingly polite, cheerful, and put up with my many questions, and either answered them or directed me to a "man who knew"...
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Comment on agent fees
n/a I was purchaser
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Apr 09, 2019
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For "would I recommend" No, read "yes"
Ticked the wrong box. Der. ...
Mar 17,2019
Mar 17,2019
0
people found
this helpful
this helpful
Great experience selling my property though Bernards. They were reasonably priced, efficient, communicated well and found a buyer quickly.rnrnDenise then managed the process for us and did a fantastic job of keeping things running smoothly, when there were problems we felt like a top ...
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Comment on agent fees
Well explained and reasonably priced.
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Mar 07,2019
Mar 07,2019
0
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Sean Wren negotiated the sale. we were impressed by his professionalism and practical advice. He always kept us fully informed even when news was bad and offered solutions.
Denise Ross also impressed and when contacted always knew what was happening and kept us up to ...
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Jul 05, 2019
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A friend recommended Bernards after our flat had been on the market for a year. An offer was made and 3 days after Bernards took it on. Sean was our agent and pushed to get us the price we were looking for and more. It was such a relief to have this. Both Sean and Denise were great at keeping us up to date throughout. I'll be recommending them to others. ...
Mar 04,2019
Mar 04,2019
1
people found
this helpful
this helpful
Bernards in Southsea, I cant recommend highly enough. They helped make the process very easy looking for a new home for myself and daughter.
Professional and thorough in understanding what I was looking for....
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Comment on agent fees
The fees are more than acceptable for the service received.
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Apr 01, 2019
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Millie has helped me let my flat on several occasions and each time she has gone the extra mile to give efficient and excellent service. I can't recommend her highly enough. ...
Feb 05,2019
Feb 05,2019
0
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Denise took an active interest in securing the right property for us, from our first meeting through to the completion of our purchase. Brilliant!...
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“From the outset mike was punctual,helpful,informative,and made the whole process easy and quick,I would recommend mike/Bernards...”
Feb 01,2019
Feb 01,2019
0
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Mike was extremely helpful,and efficient,made the process quick and hassle free!,I would happily recommend mike/Bernards to any prospective sellers or tenants,all in all a superb service,equals a happy customer ð...
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Comment on agent fees
Reasonable,good in comparison to other estate agents.
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Dec 20,2018
Dec 20,2018
0
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Denise listened to my requirements and understood my time constraints for viewing prospective properties .
No time was wasted and once my purchase was agreed, she ensured that everyone was kept informed and was empathic about my ghastly buyer ! Kept me informed of progress throughout ....
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Comment on agent fees
Not applicable as I was purchasing only
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Dec 20,2018
Dec 20,2018
0
people found
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Denise was very helpful and informative through out the entire process of buying my first property. Being a first time buyer I had a lot of questions and Denise handled them all without any problems. Experienced and very professional....
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Comment on agent fees
N/A
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“Denise was....brilliant. She knew which house was right for me when I wasn't sure. I'me in the right house, right location. A total professional....”
Dec 20,2018
Dec 20,2018
0
people found
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As painless an experience as house buying can be. You encouraged me to view a house I didn't think was right. I was wrong, you were right! The process from offer to sale was very well handled. Thank you Denise! A delight to work with ...
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Comment on agent fees
I bought, not sold so cannot comment.
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Dec 13,2018
Dec 13,2018
0
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What a refreshing change to have an estate agent that actually does a great job, always kept me informed and was a pleasure to deal with....
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Comment on agent fees
Fees were in line with my expectations.
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“Staff were polite, professional and extremely helpful throughout. They kept me updated on viewings, offers through to exchange....”
Dec 11,2018
Dec 11,2018
0
people found
this helpful
this helpful
Staff were polite, professional and extremely helpful throughout. They kept me updated on viewings, offers through to exchange.
They always returned my emails and calls even if no progress has been made....
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Comment on agent fees
Very reasonable for the service provided.
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Dec 09,2018
Dec 09,2018
0
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Denise was professional and friendly, and made the process of selling our home a lot easier. Really helpful and always answered our queries promptly. Thanks so much Denise for helping us to sell our property!...
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Dec 03,2018
Dec 03,2018
0
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Bernard's (Southsea) and in particular Denise Ross were amazing thoughout the buying process for my mothers new home.
Constant communication and updates on any developments were most grateful.
Thank you Denise for all your hard work. My mother is delighted with her new home and ...
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Comment on agent fees
Good reasonable fees
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Dec 03,2018
Dec 03,2018
0
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Denise was consistently polite and helpful. Loved working with her. After bad experiences with other estate agents in the past, it was refreshing to have a genuine and honest service from Denise at Bernards. Would recommend to anyone!...
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Dec 03,2018
Dec 03,2018
0
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Bernards placed my flat on the Market within a couple of days from my instruction to sell.
Due to personal reasons the sale had to be negotiated and completed within a critical time frame.
Within a couple of days Denise had potential buyers booked in ...
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Sep 19,2018
Sep 19,2018
1
people found
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I am a tenant in Southsea and have found some of the team very helpful and accommodating. They helped me find somewhere to live at very short notice which I really appreciated. I have seen bad reviews but I truly believe if you are nice ...
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Comment on agent fees
very good value for money, cheaper fees than some other agents
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Aug 07,2018
Aug 07,2018
0
people found
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Bernards delivered on service. After having three agents out to value you my house i decided to go with Bernards and once my property went on the market Friday I was inundated with viewings over the following week. I agreed a sale on my property ...
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Comment on agent fees
You get what you pay and it was worth every penny
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Mar 22,2018
Mar 22,2018
1
people found
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No inventory on moving in removed lots of fag ends and weeds and cut grass, internally wouldn't allow me to paint to refresh as last tenants left it patchy, and Hugh cracks and missing plaster before moving but I only moved from flat next door
...
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Comment on agent fees
Expensive
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Feb 09,2018
Feb 09,2018
3
people found
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Don't assume a 'holding fee' will hold a rental property for you if you deal with Bernards. Decided on a nice flat yesterday and filled in the paperwork, paid the holding fee and was told the flat was ours. A few hours later we were ...
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May 21, 2019
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They took my deposit money and rented out the flat to someone else then the manager started to raise his voice with me. Also my friend said they kept letting them self in to.there flat unannounced plus she was in the shower a few times then her little boy said the same thing. I'm so glad they did give the flat to someone else there rotten to the core the turd in the punch bowl ...
Luke
Martin
(91)
Lucky
(50)
Matthew
(33)
Jack
Craig
Daniel Byrne
(18)
Fi
Olivia
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 9:37 AM 22/11/2018 by Ashleigh Adams
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Awards won by Bernards Estate Agents, Southsea PO5 2EE
-
2023
Best Letting Agent in Southsea
-
2023
Best Estate Agent in Southsea
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2023
Best Estate Agent in PO5
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2023
Best Letting Agent in PO5
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2022
Best Letting Agent in PO5
-
2022
Best Estate Agent in PO5
-
2022
Best Letting Agent in Southsea
-
2022
Best Estate Agent in Southsea
-
2021
Best Estate Agent in Southsea
-
2021
Best Letting Agent in Southsea
-
2021
Best Estate Agent in PO5
-
2021
Best Letting Agent in PO5
