94% sales valuation accuracy
97% sales fee satisfaction
97% lettings valuation accuracy
95% lettings fee satisfaction
Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and ...
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Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.
Latest Reviews
2nd Feb 2024
reviewed by 'Jeffery Paul Atkinson'
24th Jan 2024
reviewed by 'Sarah'
12th Dec 2023
reviewed by 'Tracy'
8th Dec 2023
reviewed by 'Rubby'
7th Dec 2023
reviewed by 'Anthony'
Opening Hours
Address
Bernards Estate Agents
8 Clarendon Road
Southsea
Hampshire
PO5 2EE
02392 864974
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 97% | £90,000 | £1,300,000 |
| Lettings | 97% | 95% | £350 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 28 | 2 | 130 | 21 | 49 | 5 | 45 | 2 | 24 | 4 |
Areas covered
- PO4
- PO5
- PO1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
Feb 01,2018
Feb 01,2018
3
people found
this helpful
this helpful
Having had tennancies with multiple properties this by far was the worst experience i have ever received, from start to finish, the only person who should really get out of that place and go somewhere and make a name of himself was Tom from Waterlooville, ...
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Comment on agent fees
BAD
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Yes
Yes
Nov 29,2017
Nov 29,2017
1
people found
this helpful
this helpful
Absolutely amazing service, and I do believe that without Bernards, and Leon in particular, this sale would not have gone through. Very friendly and extremely professional service.
Thank you!...
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Comment on agent fees
Good and in keeping with other estate agents. Well deserved by the end of the process!
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Yes
“Absolutely terrible! After having encountered continual problem after problem throughout ......”
Sep 22,2017
Sep 22,2017
2
people found
this helpful
this helpful
Absolutely terrible! After having encountered continual problem after problem throughout our 1 year tenancy, they had the cheek to deduct over 60% off of our deposit return with no valid explanation or reason at the end of the year. Absolutely disgusting customer service. Rude and unprofessional!...
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Comment on agent fees
BAD
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Yes
Yes
Sep 18,2017
Sep 18,2017
1
people found
this helpful
this helpful
Bernards have dealt with letting my property for nearly 20yrs I found them to be very thorough and professional. They also dealt with the sale of the property very efficiently.. I would highly recommend them as a property agent....
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Comment on agent fees
Good
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Yes
Yes
Sep 05,2017
Sep 05,2017
3
people found
this helpful
this helpful
I am a student and rented out a house in Fratton with 4 other girls. I was EXTREMELY dissapointed with the customer service at Bernards. They were never available for important maintainance issues nor would they respond to our issues quick enough.
Along side that they ...
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Jul 31,2017
Jul 31,2017
6
people found
this helpful
this helpful
I rented a property of Bernards for about 3 years. They weren't very good at coming in and fixing issues we had with the flat. It took them over 5 days to come in and fix our freezer, in which I had to throw away all my ...
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Oct 23,2016
Oct 23,2016
6
people found
this helpful
this helpful
I bought a property from this estate agents. They bullied me into using their mortgage advisor, and told me I couldn't even view the property unless I used them. After it completed they had students signed up for the following academic year, and forgot to ...
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Comment on agent fees
Bad
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Yes
Jun 23,2016
Jun 23,2016
3
people found
this helpful
this helpful
Bernards were instructed by a property owner in this block to sell their property.
During the course of this they were told that the share of freehold was imminent.And they published this on Rightmove in the property description. They sold the property.
Using this ...
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Comment on agent fees
N/A
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Yes
Yes
Dec 11,2013
Dec 11,2013
4
people found
this helpful
this helpful
We found a property to let from Bernards which was advertised as available now. We agreed to take the property, paid our deposit and were suppose to collect our keys Thursday 28th November.
on the Wednesday evening we had a phone call to say the ...
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What agent could do to change your mind?
They could have returned our calls. They could have replied to emails. They could have been honest instead of stringing us along and after all we had been through and they could have given us our deposit back when they said they were going to.Attached Filesnbsp;
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Sep 11,2018
Sep 11,2018
2
people found
this helpful
this helpful
After 6 months of my property languishing on the market, my 3rd consecutive estate agent - Bernards (Southsea), sold it within a week of being marketed by them.
Denise was amazing, all through the rollercoaster experience (due to a difficult buyer) she was amazingly supportive and ...
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Comment on agent fees
Fair price for a great service, previously I'd negotiated a fixed price, but found the agents maybe didn't prioritise selling the house, Bernards refused to work on fixed price, in retrospect, trying to save a few thousand, didn't work (in my case anyway).
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Nov 30, 2018
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(1)
Denise was a friendly professional. I had great customer experience with her from start to finish. She really went above and beyond, and were reliable and very helpful. Thanks Denise. ...
Luke
Martin
(91)
Lucky
(50)
Matthew
(33)
Jack
Craig
Daniel Byrne
(18)
Fi
Olivia
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 9:37 AM 22/11/2018 by Ashleigh Adams
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Awards won by Bernards Estate Agents, Southsea PO5 2EE
-
2023
Best Letting Agent in Southsea
-
2023
Best Estate Agent in Southsea
-
2023
Best Estate Agent in PO5
-
2023
Best Letting Agent in PO5
-
2022
Best Letting Agent in PO5
-
2022
Best Estate Agent in PO5
-
2022
Best Letting Agent in Southsea
-
2022
Best Estate Agent in Southsea
-
2021
Best Estate Agent in Southsea
-
2021
Best Letting Agent in Southsea
-
2021
Best Estate Agent in PO5
-
2021
Best Letting Agent in PO5
