Southsea - Portsmouth, Southsea, PO5
4.7/5, 310 reviews
89% recommended
94% sales valuation accuracy
97% sales fee satisfaction
97% lettings valuation accuracy
95% lettings fee satisfaction

Property Features

Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and ... show more Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.
https://bernardsestates.co.uk

Latest Reviews

View all Reviews 310
2nd Feb 2024
reviewed by 'Jeffery Paul Atkinson'
“Completed purchase two days ago on a house. Expertly & professionally managed by the Bernard's team. Special thanks to Craig & Luke. ......”
24th Jan 2024
reviewed by 'Sarah'
“Jack was amazing in helping finding me and my partners first home together even though we had different requirements he ......”
7th Jan 2024
reviewed by 'kola'
“Excellent service and Professionalism.Turnaround time and customer service engagement topnotch.Jack (Southsea Lettings Negotiator) is simply amazing.Kudos to ......”
12th Dec 2023
reviewed by 'Tracy'
“I am in the process of buying a property being sold by Bernard's and Joe has always been so helpful ......”
8th Dec 2023
reviewed by 'Rubby'
“Excellent service from start to finish.I can’t thank Jack enough. He was so patient and polite, incredibly helpful ......”
7th Dec 2023
reviewed by 'Anthony'
“The experience with Fi was great! I was formally taken through all the procedures for letting and required information was ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Bernards Estate Agents
8 Clarendon Road
Southsea
Hampshire
PO5 2EE
02392 864974

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 94% 97% £90,000 £1,300,000
Lettings 97% 95% £350 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 2 130 21 49 5 45 2 24 4
Areas covered
  • PO4
  • PO5
  • PO1
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties
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“From start to finish Bernards have been incre......”

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Apr 30,2021
Minithumbup
By: 'Martin'
Apr 30,2021
0 people found
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From start to finish Bernards have been incredibly professional, helpful and knowledgeable. Perhaps the most important factor has been their timely and detailed communication guiding myself and the seller through the process . I personally have dealt with Rio Jacobs who I am extremely impressed with ...
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“Lucky has been sorting and looking after my r......”

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Mar 15,2021
Minithumbup
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Lucky
By: 'Toby Sargeant'
Mar 15,2021
0 people found
this helpful
Lucky has been sorting and looking after my rental property and her service has been amazing. She is always readily available for assistance and also takes a proactive approach with continuous updates and communication throughout the process. It’s great to have someone like Lucky ...
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“Great and Efficient Service...”

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Mar 11,2021
Minithumbup
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Lucky
By: 'Karolina'
Mar 11,2021
0 people found
this helpful
It has been great dealing with Lucky at Bernards. Communication has been efficient and on point, my queries have been answered quickly and without any hassle. Lucky has really helped me securing the property and as a result I will be moving into my new ...
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“Lucky has been extremely helpful throughout t......”

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Mar 11,2021
Minithumbup
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Lucky
By: 'Landlord101'
Mar 11,2021
0 people found
this helpful
Lucky has been extremely helpful throughout the whole process of letting. I wouldn’t recommend anyone else!! We can’t thank her enough for the effort she put in, above and beyond!...
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“Recently brought with Bernard's Southsea. Exc......”

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Mar 10,2021
Minithumbup
By: 'C Bolt'
Mar 10,2021
0 people found
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Recently brought with Bernard's Southsea. Excellent service from start to finish.. Thank you to Martin for making a difficult situation easy. All the staff were very professional, helpful and friendly.. I would highly recommend them.....
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“Great agents...”

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Mar 08,2021
Minithumbup
By: 'Sarah Barrett'
Mar 08,2021
0 people found
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Very helpful and responsive estate agents, especially Claudia who couldn't have done more to help our purchase go through smoothly :-)...
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“Excellent work by Tom and the team...”

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Feb 24,2021
Minithumbup
By: 'Jennifer'
Feb 24,2021
0 people found
this helpful
Excellent work by Tom and the team. Selling and moving during Lockdown was definitely a challenge, but the staff at Bernards were always friendly and helpful and kept us well-informed....
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“Awful...”

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Feb 23,2021
Minithumbdown
By: 'Nikhil'
Feb 23,2021
1 people found
this helpful
We had the misfortune of renting through Bernards, unfortunately when you find a property you like you're tied into the often-useless company that manages it. When we went to view the property the teenager in his dad's suit who called himself the letting agent had ...
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“A friendly team and great response time to Landlord needs...”

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Feb 08,2021
Minithumbup
By: 'Baird'
Feb 08,2021
0 people found
this helpful
I've always found Ashleigh and the team at Bernards very helpful and responsive to my needs as a landlord. Hers and colleagues friendly can-do attitude has been a pleasure to receive after some challenging experiences with other managing agents. I wouldn't hesitate to recommend them ...
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“A big thank you to Sarah at Bernard’s. Afte......”

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Feb 04,2021
Minithumbup
By: 'Catherine White'
Feb 04,2021
0 people found
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A big thank you to Sarah at Bernard’s. After a communal waste pipe caused leakage into my daughter’s flat Sarah helped relocate the girls living there to an air BnB and went over and above to support them throughout their stay until a ...
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“Claudia managed the sale of our property in a......”

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Feb 04,2021
Minithumbup
By: 'Charlotte'
Feb 04,2021
0 people found
this helpful
Claudia managed the sale of our property in a professional, friendly manner. Claudia had shown us a property for sale, which filled us with confidence when informed that she would be the agent organising our sale. She always ensures all questions are answered, and goes ...
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“Very helpful in all matters and quick to make......”

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Feb 03,2021
Minithumbup
By: 'Kathryn'
Feb 03,2021
0 people found
this helpful
Very helpful in all matters and quick to make a sale. Happy and quick to visit the property when we were unable....
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“Excellent Service...”

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Jan 31,2021
Minithumbup
By: 'Mark'
Jan 31,2021
0 people found
this helpful
Whilst slightly hesitant in selling my student house during a Covid Lockdown but buoyant market due to the stamp duty holiday, the whole experience actually ran extremely smoothly with plenty of viewings who were clearly attracted by an honest and accurate valuation provided by Bernards. ...
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“Sarah at Bernards was excellent throughout...”

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Jan 29,2021
Minithumbup
By: 'Viktoria'
Jan 29,2021
0 people found
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Sarah at Bernards was excellent throughout my property purchase transaction. Communications were always smooth and speedy and she was knowledgeable and very helpful in assisting to progress the conveyancing process. I can certainly recommend her....
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“VERY HAPPY CLIENT...”

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Jan 29,2021
Minithumbup
By: 'Lin'
Jan 29,2021
0 people found
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My dealings with Sarah have always been very professional. I believe that she went above & beyond in helping me during Covid & I am very grateful to her for this. I will not hesitate to recommend her in the future....
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“Bernards have been so helpful and professiona......”

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Jan 28,2021
Minithumbup
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Lucky
By: 'Harriet'
Jan 28,2021
0 people found
this helpful
Bernards have been so helpful and professional while helping us with finding a property to rent. The phone has always been answered on the first ring and everyone we've dealt with have been so kind and helpful, particularly Lucky who was helping us. Thoroughly recommend ...
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“Thank you for your help in a stressful situat......”

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Jan 28,2021
Minithumbup
By: 'Natasha'
Jan 28,2021
0 people found
this helpful
Thank you for your help in a stressful situation! Unfortunately my partner and I woke up to a broken boiler that had leaked water all over the hallway! I phoned Bernard's and Leanne sent someone out straight away to look at it. We ended up ...
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“My daughter had problems in her flat she is r......”

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Jan 27,2021
Minithumbup
By: 'Jim'
Jan 27,2021
0 people found
this helpful
My daughter had problems in her flat she is renting it's taking a year to sort out after speaking to a number of different employees I was getting no where until I spoke to Leanne Moore. Leanne has been the most helpful person I've spoken ...
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“Excellent - Prompt, efficient and competent service....”

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Jan 19,2021
Minithumbup
By: 'Gerry'
Jan 19,2021
0 people found
this helpful
Prompt, efficient and competent. Excellent service, with a hands on approach to solving the problem with fast and direct communications. All in all, a pleasure to work with....
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“Great Purchase! I’m happy with my purchase.......”

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Dec 15,2020
Minithumbup
By: 'Olivia'
Dec 15,2020
0 people found
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Great Purchase! I’m happy with my purchase. Claudia at Bernards Estate Agents was very good. She knew what I was looking for and actively suggested a property in the area that would suit me best. She was very good at asking the Vendor for ...
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“Excellent throughout....”

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Dec 09,2020
Minithumbup
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Matthew
By: 'James'
Dec 09,2020
0 people found
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Having dealt with many estate agents previously, I wasn’t really looking forward to doing it again for the sale of my house! I’m pleased to say Bernards proved exactly how Estate Agency can be done well. They were always first to update me ...
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“Bernards were excellent. From first engagemen......”

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Nov 29,2020
Minithumbup
By: 'Sarah'
Nov 29,2020
0 people found
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Bernards were excellent. From first engagement to sale completion they offered a friendly, professional service. I received 2 offers over guide price within 24 hours of listing and the support I received throughout the sale process continued to be first class....
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“Thank you Gemma for the professional and spee......”

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Nov 17,2020
Minithumbup
By: 'Jan'
Nov 17,2020
0 people found
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Thank you Gemma for the professional and speedy attitude you have always given me over the many years I have used Bernards. Many thank to you and your team....
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“Excellent Service from Bernards, very support......”

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Nov 03,2020
Minithumbup
By: 'Mark'
Nov 03,2020
0 people found
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Excellent Service from Bernards, very supportive during a difficult sale & handled extremely well by Tom, Kieran & Dan. Highly Recommended....
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“A buyer within TWO weeks...”

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Oct 28,2020
Minithumbup
By: 'Susan'
Oct 28,2020
0 people found
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After a long stressful period of trying to sell my property Tom secured me a buyer within TWO weeks. He was proactive throughout the whole process ensuring everything ran as smoothly as possible. Very professional, I would highly recommend Tom as would my buyer whom ...
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“Great service throughout the process. Kieran......”

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Oct 23,2020
Minithumbup
By: 'victoria'
Oct 23,2020
0 people found
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Great service throughout the process. Kieran was knowledgable, flexible and proactive. Even after I'd committed to the sale, the after-sales support was professional, efficient and helpful. Thanks for your help with the purchase Kieran....
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“bad service...”

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Oct 17,2020
Minithumbdown
By: 'Magdalena'
Oct 17,2020
1 people found
this helpful
We called the agency on several occasions regarding different flats in Portsmouth to rent. We were promised to receive an email with properties that might be of interest to us, as well as video tours of the properties that we liked. We did not receive ...
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“We'd had our property on with another agent ......”

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Oct 06,2020
Minithumbup
By: 'Jack'
Oct 06,2020
0 people found
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We'd had our property on with another agent for 8 weeks with no success. After just a week Claudia had booked several viewings and we quickly had an offer which she negotiated and we accepted. I felt that Bernards and Claudia in particular were really on ...
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“**Rent at your peril**...”

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Sep 21,2020
Minithumbdown
By: 'Ruby'
Sep 21,2020
1 people found
this helpful
The day of moving in (Saturday) I arrived at the property, the front door would not open despite multiple attempts, the agents were informed straight away and yet they refused to do anything until Monday. This resulted in me having to take all of my ...
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“Excellent Service selling an HMO...”

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Sep 11,2020
Minithumbup
By: 'Steve'
Sep 11,2020
1 people found
this helpful
I was really impressed with the service provided by the team at Bernards Southsea as they managed the sale of a student let property. Tom was our main point of contact and from the first meeting he was always totally professional. He gave us clear ...
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Staff picture Luke
Staff picture Martin
(91)
Staff picture Lucky
(50)
Staff picture Matthew
(33)
Staff picture Jack
Staff picture Craig
Staff picture Daniel Byrne
(18)
Staff picture Fi
Staff picture Olivia
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.

What will happen next?

? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 9:37 AM 22/11/2018 by Ashleigh Adams

Awards won by Bernards Estate Agents, Southsea PO5 2EE



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Bernards Estate Agents

Branch - Southsea - Portsmouth, Southsea, PO5

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