98% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
96% lettings fee satisfaction
Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and ...
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Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.
Latest Reviews
17th Jan 2024
reviewed by 'JJ'
12th Jan 2024
reviewed by 'CT'
2nd Jan 2024
reviewed by 'Louise'
20th Dec 2023
reviewed by 'Paul'
5th Dec 2023
reviewed by 'Roger Evans'
1st Dec 2023
reviewed by 'Mr Brazier'
Opening Hours
Address
Bernards Estate Agents
47 London Road
Waterlooville
Hampshire
PO7 7EX
023 9223 2888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 98% | £22,000 | £3,216,000 |
| Lettings | 100% | 96% | £650 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 16 | 0 | 12 | 1 | 172 | 3 | 67 | 3 | 28 | 2 |
Areas covered
- PO6
- PO7
- PO8
- PO9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Sep 13,2022
Sep 13,2022
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Very pleased experience. Luke is very optimistic and does all in his power to make your dream come true.
Many thanks....
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Sep 07,2022
Sep 07,2022
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Craig and Luke have been fantastic through all stages of the selling and purchasing process.
They are always on hand to take a call and discuss options and kept me informed at every stage of the process and expect this to continue to the pint ...
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Sep 07,2022
Sep 07,2022
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We were halfway through buying another property, which started to stall and found another fantastic property listed by Bernard's. Tom was fantastic from start to finish, meeting us at unsociable hours, communication was fantastic and clearly loved his job. We can't recommend him highly enough!...
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Aug 23,2022
Aug 23,2022
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We bought a property through Bernards and used Luke as our mortgage advisor.
The sales team were great in arranging a viewing and throughout the sales process.
Luke was extremely helpful in getting a mortgage sorted as quickly as possible, fitting in around our busy ...
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Aug 18,2022
Aug 18,2022
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Luke was brilliant at helping us re-mortgage our home- he provided us with lots of information, listened to what we wanted too and was very approachable. He saw us at short notice and had everything sorted so quickly and efficiently. We are so thankful for ...
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Jul 29,2022
Jul 29,2022
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Chris was a pleasure to work with. Efficient, friendly and kept us up to date through the whole process. He acted very quickly at the beginning and arranged an open day in a matter of days. Would highly recommend....
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Jul 26,2022
Jul 26,2022
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Luke, the mortgage advisor, has been excellent. Scoured the market, looked at our circumstances and was able to create an offer that worked for us. Very thorough approach - we look forward to doing further business with him as we go!
Craig Hopes has also ...
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Jul 24,2022
Jul 24,2022
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A highly professional Estate Agency who always great you with respect & friendliness & personal attention at all times,throughout the selling & purchasing of your new property. Excellent first class attention given by Chris,David, Thomas & Matt ,who took first class photos,enabling our property for the ...
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Jul 19,2022
Jul 19,2022
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Craig and Natalie worked tirelessly and enthusiastically to market our property and we achieved a great price thanks to their hard work. Luke worked extra hard to get us a fixed term mortgage at a reasonable rate on our ongoing purchase, even when the purchase ...
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Jul 13,2022
Jul 13,2022
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Luke was extremely helpful, thorough and welcoming. As first time buyers, we needed some guidance on what to do, and Luke made this journey clear and smooth, exceeding our expectations and answered every silly question whilst explaining the process so simply. Luke provided a 5 star ...
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Jul 08,2022
Jul 08,2022
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Outstanding service from chriss Sullivan. So refreshing to find and agent who is open, transparent and who seems to go above and beyond my expectations. Cant recommend him enough.
Purchased the property via him and he has dealt with renting it out for me. Great ...
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Jul 05,2022
Jul 05,2022
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Luke is very knowledgable, very responsive to any queries and guided me through the mortgage process extremely well. Always kept me informed and explained everything so clearly.
The whole team are very friendly and greeted us with offers of cups of tea whenever we popped ...
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Jun 27,2022
Jun 27,2022
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We have recently purchased a property through Bernard’s and opted to use their mortgage broker Alex to keep things simple and we are so glad we did.
He made buying our first home a breeze when it came to the mortgage. Incredibly friendly, always ...
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Jun 23,2022
Jun 23,2022
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Excellent service, very easy and professional. David was always busy n hand to help and was very proactive in trying to process the sale and assist with any delays....
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Jun 18,2022
Jun 18,2022
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I chose Bernards to sell my flat in Fareham and David did a great job taking the sale through to completion. It wasn’t without difficulties but David was able to advise the buyer to find the right mortgage for the property and was very ...
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Jun 08,2022
Jun 08,2022
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Absolutely fantastic service securing my mortgage for a property in liss very fast with a brilliant rate .
Would highly recommend ....
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Jun 08,2022
Jun 08,2022
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As a first time buyer I had no clue what I was even doing. I spoke to Luke McNally and from that moment onwards everything was explained and made so much simpler. Luke is fantastic and I can not thank him enough, he has been ...
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Jun 05,2022
Jun 05,2022
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Luke’s communication was what stood out to me.
We have recently used a number of mortgage advisors who after the initial “sales pitch” go cold on you and you don’t here from them again until the end. Luke was constantly in contact, making ...
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May 30,2022
May 30,2022
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We have been extremely pleased with David Morgan of the Waterlooville branch who handled the sale of our property with the utmost professionalism. David listened carefully to our thoughts and wishes; he explained each step of the way clearly and contacted us as soon as ...
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May 27,2022
May 27,2022
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The overall professionalism of Bernards are 2nd to none.
David Morgan was our negotiator & i would definitely say that David gave 100 % dedication & commitment in selling our property.
At every stage from the 1st point of contact to our valuation, to the viewings were all undertaken ...
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May 24,2022
May 24,2022
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David valued, marketed and sold our house for us. Throughout the process we felt that he kept us informed at all times. He guided and advised us as required whilst at the same time always making sure we did not feel rushed or steered into ...
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May 24,2022
May 24,2022
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David Morgan showed us around a property yesterday and from start to finish he was professional, efficient and honest. It was quite clear that he has his clients' best interests at heart (be them vendors or buyers). Searching for your forever home can be time ...
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May 20,2022
May 20,2022
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We dealt initially with Craig then mainly with David, Chris and spoke to Thea a few times. All very good and got us the best price possible we reckon. Made it all as easy as possible. Very pleased.
Many thanks
James and Maddy...
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May 19,2022
May 19,2022
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Exceptional service from Luke. From the initial consultation he was clear and efficient, taking time to go through different options and ensuring the final product was the most appropriate one. He clearly explained all the steps and continually coordinated with the relevant parties ensuring a ...
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May 16,2022
May 16,2022
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Very professional with great communication! Superb service from David who sold our home very quickly and over asking price. Great experience all round....
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May 12,2022
May 12,2022
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As first time buyers David and Luke have been great in helping us towards securing our first property. They were happy to answer all our questions and were very reliable and quick to respond to us. Highly recommended....
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May 12,2022
May 12,2022
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We placed our property with Bernard's based on a friend's recommendation.
We are so grateful to that friend, as they have gone above and beyond in their service to not only sell our property (within a week). But, also to find us our dream property....
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May 11,2022
May 11,2022
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My fiancé and I had an amazing experience with David! He was so genuine from the offset, made us feel really comfortable and knew he would sell our house with ease. We have contacted him day and night during work hours and lots of hours ...
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May 06,2022
May 06,2022
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Great estate agents and will sell with them again. All viewings were set up at convenient times with plenty of notice. All viewings were accompanied by David or Thea. Very easy to deal with....
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May 04,2022
May 04,2022
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Thank you Bernards, for helping me through the process.
Chris was very speedy when getting the sale agreed. I always felt like I was in control
of the process and knew exactly what needed to happen and when.
Luke was very patient and explained everything ...
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Complaints Procedure
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 9:49 AM 17/07/2019 by allAgents
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Best Estate Agent in Waterlooville 
