98% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
96% lettings fee satisfaction
Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and ...
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Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.
Latest Reviews
17th Jan 2024
reviewed by 'JJ'
12th Jan 2024
reviewed by 'CT'
2nd Jan 2024
reviewed by 'Louise'
20th Dec 2023
reviewed by 'Paul'
5th Dec 2023
reviewed by 'Roger Evans'
1st Dec 2023
reviewed by 'Mr Brazier'
Opening Hours
Address
Bernards Estate Agents
47 London Road
Waterlooville
Hampshire
PO7 7EX
023 9223 2888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 98% | £22,000 | £3,216,000 |
| Lettings | 100% | 96% | £650 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 16 | 0 | 12 | 1 | 172 | 3 | 67 | 3 | 28 | 2 |
Areas covered
- PO6
- PO7
- PO8
- PO9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
Images & Videos
Aug 23,2021
Aug 23,2021
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Fantastic Professional Service with a Personal Approach.
We have Purchased and Sold properties plus have a portfolio of properties Rented by Bernards - Some for over 5 Year without issues....
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Aug 23,2021
Aug 23,2021
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With the pressure that come with purchasing a new home. It was pleasure not having to wonder how things were going as Diamie kept us informed thoughout the process. Customer service was excellent the whole team were polite and friendly. Nothing was too much trouble. ...
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Aug 23,2021
Aug 23,2021
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Genuinely nice people very informative about the house we were looking at andwere able to offer great advice can’t thank them enough would definitely recommend...
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Aug 23,2021
Aug 23,2021
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Friendly professional service when dealing with Chris at Bernards in Waterlooville with the sale of our home, would recommend and deal with them again....
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Aug 23,2021
Aug 23,2021
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The whole team at Bernards are amazing! They're professional, will go above and beyond to help in any way possible and are always at the end of the phone to answer any questions. A particular shout out to David who was superb with helping me ...
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Aug 23,2021
Aug 23,2021
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Highly recommended Bernards. They are not pushy or invasive. They are helpful, friendly and knowledgeable. Dave has been great from start to finish and Thomas has also been very helpful. I would use Bernards again especially if we deal with people like Dave....
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Aug 23,2021
Aug 23,2021
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Recently bought my new apartment through Bernards and there service was next level, when I come to sell I wouldn't look anywhere else! Thanks team...
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Aug 22,2021
Aug 22,2021
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i was with 2 other agents for 6 months . Bernards had it sold with in 2 weeks i would highly recommend them...
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Aug 21,2021
Aug 21,2021
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From the Start I found my contact with Bernards a positive experience even when my circumstances meant I had to pull out of a sale.
David was engaging, positive and helpful on all levels and I felt that I could trust him....
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Aug 18,2021
Aug 18,2021
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We are in the process of purchasing a property from bernards and we met Tom on the second viewing of our new home and he was very welcoming and friendly, he answered all the questions we had regarding the house and and the moving process ...
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Aug 09,2021
Aug 09,2021
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Having sold numerous properties Benards, I can wholeheartedly recommend Daniel and his team, have used numerous times and will do again....
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Aug 06,2021
Aug 06,2021
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From the very first meeting with Chris the terrific photos taken by Matt and Tom and the rest of the staff really provided a first class service through to exchange.
The marketing, viewings and market info really felt that we would sell fast and in ...
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Aug 04,2021
Aug 04,2021
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Bernards sold our property through the Waterlooville office, chris visited the property fully adhering to Covid protocols and put our mind at ease during quite a scary time instantly. Within an hour of the property going live, we had viewings booked and the whole team ...
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Aug 04,2021
Aug 04,2021
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Very helpful and accommodating team throughout my sale and also my purchase, making the whole experience stress free. The bernards team worked round my busy schedule to make sure I was kept up to date regularly on all fronts. Great team of professionals at the ...
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Aug 04,2021
Aug 04,2021
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Compared to other estate agents that we have had dealings with, David has been the one that we would most highly recommend. He is friendly, professional and charismatic. As a family we feel comfortable allowing him in to our home to promote it to potential ...
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Aug 02,2021
Aug 02,2021
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Have recently sold 9 townhouses with Chris and his team at Waterlooville, I am currently using them again to sell another development....
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Aug 02,2021
Aug 02,2021
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Amazing customer service by Thea. Helpful professional and efficient…nothing too much trouble. Very informative and enthusiastic about her work. Thank you...
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Jul 31,2021
Jul 31,2021
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We experienced an excellent service with very professional staff.
I Would highly recommend and most definitely will be using again....
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Jul 30,2021
Jul 30,2021
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Great service, efficient viewing, friendly staff and easy key pick up. Thank you very much for all your help. Much appreciated...
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Jul 30,2021
Jul 30,2021
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Used Thea at Bernards to help sell my house and I would highly recommend. She was honest and helpful from start to finish....
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Jul 30,2021
Jul 30,2021
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Dave was such a pleasant estate agent he made everything so easy and was always there if we phoned up about something
Would happily recommend him to anyone else buying or selling a house....
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Jul 30,2021
Jul 30,2021
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Used Bernards to buy my house. They are friendly and professional. I found them really easy to talk to with any queries that I had. When it comes to me selling my house there is no question that I will be using them to find ...
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Jul 30,2021
Jul 30,2021
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Great experience got what we wanted for our property and Chris and Dan made it as stress free as possible. Would highly recommend them and have already passed a few people towards this very well organised and highly professional agent.
Thank you all for making ...
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Jul 30,2021
Jul 30,2021
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Bernards Waterlooville is a great estate agency. Dealt with the whole team during the process and everyone was so helpful and nothing was too much trouble. Selling your home is a nervous time and they made me feel at ease at every hurdle. Can’t ...
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Jul 30,2021
Jul 30,2021
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We had three valuations on our property and chose Bernard's due to the approach of the agent (Thea) who came to out house. She was really polite, friendly and approachable and we agreed a price that we were more than happy with and the photographer ...
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Jul 30,2021
Jul 30,2021
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We recently met with David, he was a pleasure to speak with and incredibly helpful regarding the sale of our house. Thea was very helping with market knowledge....
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Jul 28,2021
Jul 28,2021
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Very competent friendly and helpful . Always able to help on the phone nice person .
David brought Byers in asap which was impressive . Its good having someone on our side as had bad experience with previous estate agents ....
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Jul 27,2021
Jul 27,2021
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It was a pleasure to work with Bernards.
All enquiries were answered promptly and I was always kept well informed of what was happening along the way.
Would happily use again in the future...
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Jul 26,2021
Jul 26,2021
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I am looking to purchase my first property and Dave has been so helpful listening to what I would like the property to have. He has gone out of his way to help answer questions I have and has given me some really good advice!...
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Jul 26,2021
Jul 26,2021
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Everyone at Bernards I have had communication with has been extremely professional, courteous and most importantly, helpful. David M has gone above and beyond to help me achieve an excellent price for my property while being in regular contact - explaining the process in simple ...
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Complaints Procedure
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 9:49 AM 17/07/2019 by allAgents
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Best Estate Agent in Waterlooville 
