98% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
96% lettings fee satisfaction
Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and ...
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Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.
Latest Reviews
17th Jan 2024
reviewed by 'JJ'
12th Jan 2024
reviewed by 'CT'
2nd Jan 2024
reviewed by 'Louise'
20th Dec 2023
reviewed by 'Paul'
5th Dec 2023
reviewed by 'Roger Evans'
1st Dec 2023
reviewed by 'Mr Brazier'
Opening Hours
Address
Bernards Estate Agents
47 London Road
Waterlooville
Hampshire
PO7 7EX
023 9223 2888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 98% | £22,000 | £3,216,000 |
| Lettings | 100% | 96% | £650 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 16 | 0 | 12 | 1 | 172 | 3 | 67 | 3 | 28 | 2 |
Areas covered
- PO6
- PO7
- PO8
- PO9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Apr 30,2022
Apr 30,2022
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Everyone amazing from start to finish with our purchase and our sale. Thank you all for everything you have done! :)...
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Apr 27,2022
Apr 27,2022
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I don't know where to start. Its really hard to explain how much help and reassurance we rejected from this agency, it felt like a family was working with us. from the sales team David and Thea to our special man Luke Mcnally they have ...
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Apr 24,2022
Apr 24,2022
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David has been brilliant ! Very professional and also very helpful! He Made the process of finding a house a lot less stressful, and a more enjoyable experience thank you!...
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Apr 22,2022
Apr 22,2022
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David has been great through the process of finding a house, very professional and friendly ! Made the experience a lot make enjoyable!...
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Apr 21,2022
Apr 21,2022
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What can I say about this man... (Luke McNally) Brilliant from start to finish. Kept us fully informed the whole way and ensured we were comfortable as first time buyers. Highly recommend his services!!!...
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Apr 20,2022
Apr 20,2022
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David Morgan from Bernards Estate Agents dealt with the sale of our property. He kept us informed throughout the proceedings. He is courteous, friendly and in connection with our sale we would recommend him and Bernards. We would use Bernards for any future property sales...
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Apr 20,2022
Apr 20,2022
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We sold our house and purchased another through David at Waterlooville and he was brilliant throughout the whole process. Always there to help, always returned calls. Always got our messages. Literally couldn't have asked for more from an agent. We will definately be using them ...
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Apr 19,2022
Apr 19,2022
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A massive thanks to Luke at Bernard’s! I don’t feel we could have been supported any better at every step of the way. Luke always kept us up to date and informed throughout the whole process of securing our mortgage. He kept everything ...
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Apr 19,2022
Apr 19,2022
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Luke was very helpful for sorting out mortgage and we are very happy with the service provided, many thanks Luke...
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Apr 19,2022
Apr 19,2022
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Had a direct working with Luke, and it's not actually possible to recommend him enough. We are buying as first time buyers so not everything made sense to us, but Luke took the time to explain everything we needed and importantly- Made sure we understood ...
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Apr 12,2022
Apr 12,2022
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David was absolutely incredible from start to finish. Unlike some estates agents I had spoke to for the sale of my property, he wasn’t pressuring me into using his services but rather made me feel that he was the right person to sell my ...
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Apr 12,2022
Apr 12,2022
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We recently sold a flat through Bernard’s using David as our agent. I’d had a view valuations with a couple of agents (inc purple bricks & Pearsons) but I straight away felt like David was the right guy for us. Not only did he ...
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Apr 11,2022
Apr 11,2022
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I found Bernards to be professional and easy to work with.
I did not hire Bernards directly but they were acting on behalf of my seller, they went above and beyond their levels of responsibility to help get the purchase of my new property through.
...
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Apr 06,2022
Apr 06,2022
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Though the process took a long time, more recently David Morgan had been working on my behalf to sell my property.
David is a friendly and considerate man, showing his ability to help me understand the process and hurdles we came across. I felt well ...
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Apr 05,2022
Apr 05,2022
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Absolutely Smashing Service from Luke at Bernards. Went above and beyond to ensure that myself and my partner could get a mortgage which was both practical in terms of pricing and much better then we could get on our own. I was sceptical about using ...
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Mar 31,2022
Mar 31,2022
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Thea has been great throughout the whole process from viewing the property to completion. She said she would help me all she could and that’s just what she did . All concerns and questions were answered promptly by email or phone call.
Alex showed me ...
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Mar 31,2022
Mar 31,2022
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Credit where it is due, and it's definitely deserved here! From David who secured my purchase to Luke who sorted my Mortgage I cannot recommend them enough.
First time buyer without much of a clue, Luke talked me through the whole process every step of ...
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Mar 30,2022
Mar 30,2022
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Luke has been brilliant at not only taking me on as a client at short notice (and making the time to run through the initial mortgage appointment to ensure my offer was supported) but also answering my questions and keeping me well informed as my ...
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Mar 29,2022
Mar 29,2022
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Both Luke and Thea were so helpful throughout the process! Thea was great showing me around the property and was really friendly so I felt at ease. Luke helped me with the mortgage application and no question I had was ever too much trouble for ...
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Mar 27,2022
Mar 27,2022
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We recently secured our remortgage through Bernard's which was handled by Luke McNally. Luke was brilliant and nothing was too much trouble for him. Attention to detail was second to none and responses were always timely. Luke managed to help us raise the capital that ...
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Mar 26,2022
Mar 26,2022
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Thea from Bernard's has been a true helping hand to the selling process. A sensible approach to fee charging together with clear updates and advise. The whole team has been great and I'm sure the purchaser valued their communication skills also. The guide price and ...
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Mar 25,2022
Mar 25,2022
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My experience with Bernard’s and David in particular has been brilliant, he has been so helpful, been really good with communicating and always positive! This was the first time I have bought a property and he explained everything to me and made me feel ...
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Mar 24,2022
Mar 24,2022
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We have had a brilliant experience with Bernard’s, on what has been a difficult sales process they have been nothing but helpful, efficient and timely with all correspondence. David who looked after us and all the team we speak too are friendly and always ...
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Mar 17,2022
Mar 17,2022
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David Morgan was a pleasure to deal with, he was very professional and efficient.
Phone calls were returned promptly from him....
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Mar 15,2022
Mar 15,2022
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The service from Dave at Bernard's has been amazing, we have been so impressed throughout the sales process. A great team effort to present our property in a professional way, we have had prompt responses to all our queries & received regular updates along the way!...
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Mar 15,2022
Mar 15,2022
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Good experience throughout. Big mention to David as he was very down to earth, friendly and knowledgeable. He answered all my questions regarding the house and the local area. I viewed 5 properties via 5 estate agents and he was by far the best! Would highly recommend ...
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Mar 15,2022
Mar 15,2022
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Professional and friendly and kept informed throughout the whole sale process. Was able to contact at any time of the day which a great help....
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Mar 14,2022
Mar 14,2022
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Luke McNally our broker through Bernard's, helped us arrange our mortgage. Luke has been nothing but helpful, polite and honest throughout the process. He is a great communicator too, with a great depth of knowledge providing thought out logical advice. In summary you couldn't ask ...
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Mar 03,2022
Mar 03,2022
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Thea was so helpful from the beginning and all the way through, she was friendly and answered any queries I had. She always kept us updates with everything and I would highly recommend her services....
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Mar 01,2022
Mar 01,2022
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David was incredibly quick to see us as we needed to move fast. He was very knowledgeable, helpful and focussed only on helping us. What we also liked was him not being pushy. He had ideas and listened to what we needed. I highly recommend ...
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Complaints Procedure
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 9:49 AM 17/07/2019 by allAgents
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Best Estate Agent in Waterlooville 
