View all comments (1) Dear Leonie, Thank you for your review – it’s great to hear that you've had such a good experience with us and. Ken was really chuffed to hear that how highly you think of him and all his hard work on your behalf hasn't gone unnoticed. We’re so happy that our service was a large factor in choosing to not to move. Thank you again for the review, and thank you for choosing 1LET! ...

View all comments (1) Dear AJM, We're so glad to hear that you've had such a positive experience. We pride ourselves on our customer communication and praise of that is extremely gratifying. We're so happy to hear that you've recommended us to your friends and to hear about your confidence in us. Thank your wonderful review and thank you for choosing 1LET. We hope you continue to have such a good experience with us. ...

View all comments (1) Dear 'gbrill'. We're delighted to hear that you 'couldn't be happier' and that you thought that our staff, and Aga in particular was so helpful to you. At 1LET we try to ensure that our client care is of excellent quality and so it's wonderful to hear that we are succeeding. We're very glad to hear that you would choose 1LET again and we hope to continue the care that you appreciate so much. Thank you for your 5-star review and thank you for choosing 1LET! ...

View all comments (1) Dear Jay. Thank you so much for leaving some feedback on your experience as a landlord with 1LET. We have seen a rising number of landlords switch letting agents recently and so we are very happy to see that we let your property within 3 days of coming to 1LET! It’s also great to read that you found every aspect of our service professional. Thank you again for your feedback and thank you for choosing 1LET! ...

View all comments (1) Dear Jacques Laas. Thank you for sharing some feedback on your experience with 1LET. It’s great to see that Ken was able to help you to find a property that was suited to your needs! It’s also promising to read that you feel both landlords and tenants are considered when carrying out periodic reviews. Maintenance is a big part of our business and making sure issues are dealt with efficiently means good communication with both landlords and tenants is essential – we are ther ...

View all comments (2) Dear NM. Thank you for taking the time to submit a review! We are happy to read that you felt your move in to the property was quick and that the fee was reasonable … (although we must point out that we no longer charge any tenant fees due to recent changes in legislation). As well as this, and having been one of our longer-term tenants, it’s promising to read that you have had a hassle-free experience! We are delighted to see that you would recommend our services and we'd like to t ...

View all comments (1) Dear Fiona. Thank you for your 5-star review! Having been a landlord with 1LET for over 4 years it’s great to see you are happy with our customer service and with all aspects of the service we offer. Great positive feedback – thank you for taking the time to write a review and thank you for choosing to let your property with 1LET! ...

View all comments (1) Dear Mags Seaton. Thank you for your review – encouraging to see that as a landlord you would recommend our services based on the positive experience you’ve had with us. Also great to read you’ve had no issues! Thank you for taking the time to leave some feedback and thank you for choosing to let your property with 1LET! ...

View all comments (1) Dear Delanie Murphy. Thank you for your kind feedback on your experience with us. It’s great to read that you find our team of staff, and Ken in particular, friendly yet professional. As one of our tenants, it is also promising to read that you feel we’ve dealt with any maintenance issues you’ve had promptly and conveniently. Thank you for your 5-star review and thank you most importantly for choosing to let with 1LET! ...

View all comments (1) Dear Gillian Hill. We appreciate you taking the time to offer some feedback on your experience with us. We’re happy to read that you found us supportive in your pursuit of renting a property and quick in dealing with any maintenance issues you had. We are also delighted to read that you found our team of staff friendly and helpful and that you would recommend us! Thank you very much for your 5-star review – and of course, for choosing to let with 1LET! ...

View all comments (1) Dear Julie. Thank you for taking the time to give some feedback on dealing with Ken, one of our property managers. It’s great to read that you have found him to be dependable and that you trust his judgement. It’s also great to see you gave 5-stars for your experience and that you would recommend 1LET to any prospective landlords. Thank you again for your feedback and thank you for choosing to let your property with us! ...

View all comments (1) Dear Mike Brook. Thank you for submitting a 5-star review! It’s great to hear that not only were you recommended to us by friends but that you would recommend us to other landlords too! Thank you for letting us know that you found 1LET clear, with regards to costs, and prompt in responding to your questions. As a landlord who doesn’t live locally we are happy to see that you have had a positive experience with 1LET in terms of property inspections, reporting and your monthly accoun ...

View all comments (1) Dear Nick and Becky, Thank you for your feedback – we appreciate you taking the time to tell us about your experience as tenants with 1LET! It’s great to hear your positive feedback on your viewing with Ken. With regards to your maintenance issues we are happy that you found us helpful and prompt in resolving any issues. We are grateful for your 5-star review and glad to hear that you would recommend us! Thank you for letting with 1LET! ...

View all comments (1) Dear ‘Anon’ Thank you for taking the time to leave us some feedback on your experience with 1LET. We are very happy to hear you would recommend us and that you feel we resolved any issues you’ve had without any hassle. Thank you again for your review and thank you for choosing to let with 1LET! ...

View all comments (1) Dear Peter Ward, We appreciate you taking the time to let us know that you’ve had a positive experience with 1LET! It’s great to hear you felt Ken provided the help and support you needed throughout your application process and that Ken was also able to resolve the maintenance issues you’ve previously had. Thank you for also leaving some feedback on your experience with Jane – we know problems like this can sometimes happen with banks! We do feel that bot ...

View all comments (1) Dear Ross, Thank you for leaving us a 5-star review – we appreciate you taking the time to submit your feedback! We are very happy to hear that, as a tenant, you find 1LET professional and our staff attentive. We always take care to ensure that both our landlords and our tenants receive the best service possible! We’re sorry to hear you had issues with your previous landlord - charging illegal fees is often a problem in the private rented sector, however we make sure we c ...

View all comments (1) Dear Yolande, First of all we’d like to say thank you very much for leaving us some feedback on your letting experience with us – we are very grateful! It is great to hear that you found us to be the easiest letting agent you have dealt with in Edinburgh over the past 5 year and we hope this experience continues. It’s also great to read that you are happy with the way we resolve any issues regarding repairs and broken appliances. We are also very happy that you f ...

View all comments (1) Dear Donald. Thank you for taking the time to leave some feedback on your experience with 1LET. It is great to hear that you are happy with our property management service as landlord who does not live locally. We are also delighted to see that you would recommend us to other landlords – have had over 2 years experience of letting your property with us. We appreciate your feedback very much. Thank you for choosing to let your property with 1LET! ...

View all comments (1) Dear C Walsh. Thank you for taking the time to leave us a review - we're very happy to hear your experience with Ken has been a positive one. Knowing you are happy with our services as a landlord who doesn’t live in Edinburgh is also great to hear. Thank you again – and thank you for choosing to let with 1LET! ...

View all comments (1) Dear Heena Ratnani. Thank you for your 5-star review! We are very happy to hear you’ve had such a positive experience with 1LET and very much hope this continues! We are glad to hear that we have met your expectations – having had experience with previous letting agents. Thank you very much for your review – we are delighted to see you would recommend us - thank you for choosing to let your property with 1LET! ...

View all comments (1) Dear Vivien Phillips. Thank you very much for taking the time to offer some feedback on your experience with 1LET. It’s great to see you were happy with Ken and the 1LET team! Thank you for your 5-star review and thank you for choosing to let with 1LET! ...

View all comments (2) Dear GraemeS. Thank you for taking the time to leave us a review – we appreciate your feedback. Having been your letting agent for over 3 years it is great to hear you would recommend us to prospective landlords! We’re glad to hear you’ve had no issues and hope this continues! Thank you again and thank you for choosing to let with 1LET! ...

View all comments (1) Dear Emma. Thank you for taking the time to give some feedback on your experience with 1LET. We are glad you to hear, that as a landlord, you felt we took the hassle out of letting! It’s also fantastic to hear you are happy with your tenants... Thank you for recommending us and thank you for choosing to let your property with 1LET! ...

View all comments (1) Dear Corina. Thank you for leaving some feedback on your experience with 1LET and mentioning you would recommend us to other landlords! We are glad to hear you are happy with our services and we are very delighted to hear that the rent you are receiving for your property is greater than other quotes you received. We have a thorough tenant application process and so it’s great you noticed this too! Thank you for choosing to let your property with 1LET. ...

View all comments (1) Dear Elizabeth. The 1LET team would like to thank you for taking the time to submit a review on your experience with us. We are very happy to hear you have had such a positive experience with Ewan and Ken and we very much hope this continues... Thank you for choosing to let with 1LET! ...

View all comments (1) Dear Graeme. Thank you for taking the time to leave us a review – we appreciate it very much! We are glad you’ve had a positive experience with 1LET and in particular would recommend Ken! It’s great to hear that having chosen to use your property as an investment for your pension, that 1LET has met your expectations as a letting agent. Thank you for choosing to let your property with 1LET! ...

View all comments (1) Dear Jeanette. Thank you for taking the time to submit a review of your experience with 1LET. We are very happy to hear that you have had a positive experience with us since moving from your previous property manager. The 1LET team have enjoyed managing the renovation process for your property and we are glad that you are pleased with the outcome! We appreciate your valuable feedback and we are delighted to read that you would recommend our services. Thank you for choosing to let your property w ...

View all comments (1) Hi Sofia! We’d like to thank you for your kind feedback – we are glad you found our letting process straight forward and we are delighted you were happy with the overall experience. We try hard to ensure tenants are happy with their letting experience and we very much appreciate you taking the time to leave us a review. Thank you for letting with 1LET! ...

View all comments (1) Hi Michelle! We’d like to say thank you for taking the time to leave us a review. We are very pleased you felt that your letting experience with us (and Ken in particular) was a good one! We have always been fair when returning our tenant’s deposits and so are glad you recognised this. We appreciate your feedback and would like to take this opportunity to say thank you for letting with 1LET! ...

View all comments (1) Hi Moira! Thank you very much for your very kind words. As a tenant who has had a lot of experience with renting privately we appreciate your feedback. We always hope to please both our landlords and our tenants and we are glad you recognised this. When it comes to repairs we have also been working hard to build up relationships with good local contractors, we are therefore delighted you are happy with the service received when it comes to repairs. Thank you again for taking the time to leave us ...