96% sales valuation accuracy
97% sales fee satisfaction
Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.South of the River Thames we focus our coverage on Tower ...
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Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.
South of the River Thames we focus our coverage on Tower Bridge, Shad Thames, and Bermondsey, through Surrey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath, Lewisham, and Eltham through to Chislehurst and Bromley in Kent.
Our offices located to the north of the river cover Bow, Bethnal Green, Canning Town, Hackney, Wapping, Limehouse, Poplar, Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks and Essex.
Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We have hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA, and Australia attracting many unique overseas investors and potential homeowners.
We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional, and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.
Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London".
Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex.
Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record is excellent.
South of the River Thames we focus our coverage on Tower Bridge, Shad Thames, and Bermondsey, through Surrey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath, Lewisham, and Eltham through to Chislehurst and Bromley in Kent.
Our offices located to the north of the river cover Bow, Bethnal Green, Canning Town, Hackney, Wapping, Limehouse, Poplar, Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks and Essex.
Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We have hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA, and Australia attracting many unique overseas investors and potential homeowners.
We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional, and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.
Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London".
Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex.
Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record is excellent.
Latest Reviews
View all Reviews 2990
20th Jan 2024
reviewed by 'Natasha'
19th Oct 2023
reviewed by 'Prakash'
28th Sep 2023
reviewed by 'Dr'
12th Sep 2023
reviewed by 'Michele'
29th Dec 2022
reviewed by 'Gian'
23rd Dec 2022
reviewed by 'soykan suicmez'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 97% | £32,900 | £4,750,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 351 | 13 | 1322 | 55 | 475 | 11 | 669 | 9 | 68 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
for Sale 140
Sep 04,2021
Sep 04,2021
1
people found
this helpful
this helpful
I am very happy to have the opportunity to say thank you so much to Vasana-Lee for her amazing customer service and assistance. She has a rare quality of being extremely professional but friendly and empathetic at the same time.
Great service like this is ...
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Sep 04, 2021
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Dear Nick,
Thank you for taking time out to leave your positive feedback about the service provided by our team.
We were very pleased to read your comments and we wish you all the best for the future.
Best regards,
Alex Neil Estate Agents ...
Aug 30,2021
Aug 30,2021
0
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this helpful
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Va'sana was so attentive and helpful in her responses across our dealings as we rented a property from Alex Neil. She got back to us promptly with every email or phone call, and always with a smile and sense of kindness and empathy. She went ...
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Aug 31, 2021
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Dear Anna,
Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Aug 22,2021
Aug 22,2021
1
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Alex Neil have managed my rental property for many years. Rabeya, Sufaida and the team are responsive, straightforward and supportive. Thank you for your hard work...
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Aug 23, 2021
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Dear Sarah,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Aug 19,2021
Aug 19,2021
1
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Great service from start to finish
I special thank to Sara and Tommaso which went above and beyond my expectations...
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Aug 19, 2021
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Dear Yin,
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Aug 16,2021
Aug 16,2021
1
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Tomasso has been very helpful and always been there at any time for any doubts I had. Thank you so much for your service and helping me find ehat i was looking for....
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Aug 17, 2021
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Dear Yolanda,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Aug 16,2021
Aug 16,2021
1
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Alex Neil were super helpful throughout the initial property search. Tommaso was professional, knowledgable and proactive.Thank you for your help....
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Aug 17, 2021
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Dear Jack,
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Jul 12,2021
Jul 12,2021
0
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Michelle acted as my sales coordinator through the entire sale process. She was outstanding throughout and couldn't have been more helpful. She was proactive in making sure the process progressed efficiently, and was very responsive in resolving or coordinating outstanding issues for both sides. Would ...
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Jul 12, 2021
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Dear Kenny,
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Jul 08,2021
Jul 08,2021
1
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Katie is such a lovely, friendly person! She is just a delight and so helpful. Katie was knowledgeable about the property and knows the area well. She made us feel really comfortable and we would absolutely recommend her!...
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Jul 08, 2021
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Dear Jade,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Jul 08,2021
Jul 08,2021
1
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Great estate agents! especially Lucia were particularly helpful. She is always so patient, the service has always been fantastic. would strongly recommend....
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Jul 09, 2021
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Dear Yunling Yu,
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jul 01,2021
Jul 01,2021
1
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Outstanding. Michelle in the resale team acted on my behalf in the most professional manner any client could hope for. Her dedication, patience and expertise are second to none. She helped me through a particularly complex transaction and her commitment and energy never waivered. I ...
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Jul 01, 2021
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Dear Helen,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Jul 01,2021
Jul 01,2021
1
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Tomasso has been very helpful in our search for the new flat. He was incredibly supportive and kind to us during the whole process. Thank you so much!...
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Jul 01, 2021
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Dear Amina,
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jul 01,2021
Jul 01,2021
1
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Michelle and Alan helped get the sale my property across the line before the stamp duty and despite plenty of challenges. They kept us very well informed all along the way and were happy to help if I ever had questions. Thank you!...
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Jul 02, 2021
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Dear Duncan,
Thank you for taking time to leave this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jun 30,2021
Jun 30,2021
1
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Amazing patience, understanding and putting us as the customer first. Always on hand to clarify issues/concerns and provide advice and guidance on a number of queries. Our stakeholders at Alex Neil made this process easier, more comfortable and reassuring due to their proactivity !...
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Jul 01, 2021
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Dear Nitin,
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jun 29,2021
Jun 29,2021
1
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this helpful
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Tommaso has been brilliant with helping me find the right the property, he understood exactly what my criteria and needs were. I wanted to see the property a few times before I put an offer in and Tommaso was very efficient and arranged these for ...
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Jun 30, 2021
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Dear Rina,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Jun 29,2021
Jun 29,2021
1
people found
this helpful
this helpful
Tomasso has been such an incredible help for both myself and sharer to help find a great property. He has also been so joyous and friendly, making the business between us even more comfortable. Thank you very much!...
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Jun 30, 2021
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Dear Karina,
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Jun 27,2021
Jun 27,2021
0
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A disgrace of a company. No one dares to pick up the phone and speak to any of us after so many emails we have sent. Moved into a flat 50 days ago and we had a problem after problem. Half of those are still not ...
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Jun 29, 2021
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Dear Roberta,
Thank you for taking time out to detail your points of view, we sincerely apologise for any service issues within our control that fell beneath your expectations.
We respectfully request that you provide more information to enable us to authenticate and address your comments.
Please provide the subject property address along with your full contact details via email to [email protected].
Best regards,
Alex Neil ...
Jun 25,2021
Jun 25,2021
1
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this helpful
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Alex Neil Helped us sell our house in record time.
The process from start to finish was super smooth. We had the house on the market with 2 days, and sold within 24 hours after going on the market. Matteo and Sara were super helpful and very ...
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Jun 25, 2021
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Dear Azar,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Jun 21,2021
Jun 21,2021
1
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this helpful
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We received an excellent service from listing the flat to completion day.
Morel did a great job with the viewings and Michelle was incredibly helpful in driving the sale through.
We would highly recommend them....
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Jun 22, 2021
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Dear Thomas,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Jun 20,2021
Jun 20,2021
1
people found
this helpful
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Alex Neil Estate Agents sales staff (Sara Garzelli) provided a very responsive and professional service during the viewing and offer phase. Certainly sold it to me. During the conveyancing process their staff (Michelle Holford) went the extra mile to keep the process on track; moving ...
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Jun 21, 2021
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Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jun 15,2021
Jun 15,2021
2
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The agents who showed us round the house might not have known anything about the property, but the sales progression team were excellent and extremely helpful throughout the process....
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Jun 15, 2021
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Dear Matteo,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
May 31,2021
May 31,2021
1
people found
this helpful
this helpful
Tomasso and the team have been very helpful and supportive during the sale of our property and have kept us well informed throughout the process which is daunting when you have not sold a property before. Tomasso is always so cheerful, upbeat and fun to ...
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Jun 01, 2021
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Dear Lisa,
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
May 28,2021
May 28,2021
1
people found
this helpful
this helpful
Sara was very professional and helpful with us finding a great flat and assisting us throughout the process to finalise the flat ! I'll be getting in touch for my next move in the future !...
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May 28, 2021
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Dear Marwan el chami,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
May 28,2021
May 28,2021
1
people found
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Reliably excellent service and results! A very positive experience selling our flats. I would not hesitate to recommend to anyone....
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May 28, 2021
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Dear Emmanouil,
We appreciate you taking the time to leave this positive feedback for your experience of dealing with our team.
It is gratifying for us to hear from satisfied customers and we hope to be of service to you again in the future.
Best regards,
Alex Neil Estate Agents ...
May 10,2021
May 10,2021
1
people found
this helpful
this helpful
Michelle and Alan in the sales progression team did a sterling job in helping to maintain a direct line of communication with the buyer through what was a complicated convenyancing transaction due to it involving sale of leasehold as well as freehold. Always quick to ...
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May 10, 2021
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Dear Martin,
Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
May 10,2021
May 10,2021
1
people found
this helpful
this helpful
Used this estate agent to sell my home. Michelle and Alan were both very efficient and professional. They made the sale run so smoothly and kept on track with everything. Very pleased to have them assist in the sale and couldn't thank them both enough....
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May 10, 2021
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Dear Brooke,
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
May 06,2021
May 06,2021
0
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Very professional and responsive throughout the sale process. would be happy to use again if the opportunity arose. Thank you...
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May 07, 2021
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Dear ronnieelm,
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Apr 29,2021
Apr 29,2021
1
people found
this helpful
this helpful
Sufaida helped me with the lease for my flat. She was very helpful and attentive. Great customer service!!
Thank you again for all your help....
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Apr 30, 2021
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Dear Sarah,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Apr 29,2021
Apr 29,2021
1
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this helpful
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Sara war truly helpful & welcoming, I don't know what to say , I think she's a great and she doing well . Thanks to Sara ....
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Apr 30, 2021
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Dear K Djani,
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
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Alex Neil Estate Agents ...
Apr 28,2021
Apr 28,2021
1
people found
this helpful
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After a rocky start with trying to get things sorted in my new home. Sufaida has been an exceptional property manager. She is very attentative and replies within 48 hours. I must compliment her on the service she has provided. I understand that a lot of ...
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Apr 29, 2021
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Dear Matthew.
Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Apr 28,2021
Apr 28,2021
1
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Sara has been extremely helpful and swift in every request we had. Understanding, accomodating and everything you wish to find in every estate agent!...
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Apr 29, 2021
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Dear Roberta.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Vendor Fees
Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.
Last updated on 09/02/2024, 9:51 AM by Matteo Congedo - Regional ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 4:12 PM 06/02/2024 by Jon Pulman
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Awards won by Alex Neil
Regional Awards won by Alex Neil
Individual Branch Awards
London, SE16
Best Letting Agent in SE16 London, E3
-
2022
Best Letting Agent in E3
-
2022
Best Estate Agent in E3
-
2021
Best Estate Agent in Bow
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2021
Best Letting Agent in Bow
-
2021
Best Estate Agent in E3
-
2021
Best Letting Agent in E3
-
2022
Best Estate Agent in East Central London
-
2021
Best Estate Agent in East Central London
-
2021
Best Letting Agent in East Central London
