96% sales valuation accuracy
97% sales fee satisfaction
Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.South of the River Thames we focus our coverage on Tower ...
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Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.
South of the River Thames we focus our coverage on Tower Bridge, Shad Thames, and Bermondsey, through Surrey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath, Lewisham, and Eltham through to Chislehurst and Bromley in Kent.
Our offices located to the north of the river cover Bow, Bethnal Green, Canning Town, Hackney, Wapping, Limehouse, Poplar, Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks and Essex.
Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We have hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA, and Australia attracting many unique overseas investors and potential homeowners.
We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional, and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.
Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London".
Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex.
Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record is excellent.
South of the River Thames we focus our coverage on Tower Bridge, Shad Thames, and Bermondsey, through Surrey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath, Lewisham, and Eltham through to Chislehurst and Bromley in Kent.
Our offices located to the north of the river cover Bow, Bethnal Green, Canning Town, Hackney, Wapping, Limehouse, Poplar, Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks and Essex.
Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We have hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA, and Australia attracting many unique overseas investors and potential homeowners.
We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional, and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.
Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London".
Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex.
Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record is excellent.
Latest Reviews
View all Reviews 2990
20th Jan 2024
reviewed by 'Natasha'
19th Oct 2023
reviewed by 'Prakash'
28th Sep 2023
reviewed by 'Dr'
12th Sep 2023
reviewed by 'Michele'
29th Dec 2022
reviewed by 'Gian'
23rd Dec 2022
reviewed by 'soykan suicmez'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 97% | £32,900 | £4,750,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 351 | 13 | 1322 | 55 | 475 | 11 | 669 | 9 | 68 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Latest Properties
for Sale 140
Sep 29,2021
Sep 29,2021
1
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this helpful
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Finding a flat to rent was made quick and easy thanks to using Alex Neil and our agent Kirstin. She answered all our questions quickly and were moved in within two weeks of viewing. Love our new flat and have found the property management team ...
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Sep 30, 2021
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Dear Micheailin,
Thank you for taking time out to review your experience of dealing with us.
We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 28,2021
Sep 28,2021
1
people found
this helpful
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Thank you to Georgia and the team for being so proactive and finding me a suitable buyer in such a good time frame and price ! The best in east London by far , Thank you again for your hard work....
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Sep 28, 2021
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Dear Rebecca.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 28,2021
Sep 28,2021
1
people found
this helpful
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Sara Garzelli was a joy to deal with.
She helped me turn around my transaction within 6 weeks, she kept me constantly updated with emails and phone call.
The best house purchases I could have imagined! Brava!!...
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Sep 28, 2021
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Dear Zaid.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
“Katie’s 5-star service transformed my experience of historically hellish estate agents!...”
Sep 28,2021
Sep 28,2021
1
people found
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Katie’s service from start to finish was absolutely commendable. Very patient, persistent, thorough and would call back just as promised. As a first time renter, Katie did not make me feel less than, inexperienced or unworthy to be financially considered like many estate agents ...
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Sep 28, 2021
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Dear Xerces.
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 28,2021
Sep 28,2021
1
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I am very glad to have found Augusta who was very helpful and managed to secure this property for us. She is a star !
Many many thanks !...
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Sep 29, 2021
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Dear Mihaela.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
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Alex Neil Estate Agents ...
Sep 28,2021
Sep 28,2021
1
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I bought a property and I couldn't be happier, many many thanks to Augusta for helping me find my right property after a long long search and also many thanks Georgia for answering some of my questions in a very professional manner . They both make ...
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Sep 29, 2021
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Dear Daniel.
Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 28,2021
Sep 28,2021
1
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Really helpful and helped us find dream home
Katie was really helpful in finding just the place we needed. She presented the most suitable property for us and was very proactive in chasing the landlord to secure a tenancy ASAP. I had full confidence working ...
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Sep 29, 2021
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Dear TB.
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 28,2021
Sep 28,2021
1
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After struggling with another local agent Alex Neil came along and achieved my desired figure and then some! I appreciate all the work the Bow team put in especially Calli who constantly kept me updated with feedback and found me a buyer. Thank you Alex ...
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Sep 29, 2021
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Dear Julia.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
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Alex Neil Estate Agents ...
Sep 28,2021
Sep 28,2021
1
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Approached Alex Neil to sell my property.
Sara Garzelli was in constant contact with me to keep me up to date with enquiries, feedback and her team managed to secure an offer not too long after the start of marketing.
Was very impressed with their ...
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Sep 29, 2021
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Dear Juanito.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Sep 28,2021
Sep 28,2021
1
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Augusta was very quick in finding me a very good property in a very decent price and my offer was accepted straight away.
Thank you Augusta for doing an amazing job!...
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Sep 28, 2021
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Dear Ramona.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 28,2021
Sep 28,2021
1
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I have found a very nice property through Alex Neil after checking on their site, they have very good properties and very good conditions.
Thank you Augusta for being able to book me in asap and getting this property...
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Sep 28, 2021
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Dear Geri.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 27,2021
Sep 27,2021
1
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I have been dealing with many agents however the service I have received by Sara and Tommaso was outstanding. They have been professional, friendly and made the whole process very easy. Thank you guys...
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Sep 27, 2021
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Dear Aman.
Thank you for taking time to leave this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 27,2021
Sep 27,2021
1
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We had a fantastic experience with Tommaso. He was so lovely to talk to about the property and made us feel comfortable exploring and considering the area to ensure it was a good fit for us. He was also a wonderful communicator during the process ...
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Sep 27, 2021
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Dear Rebecca.
Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 23,2021
Sep 23,2021
1
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Vasana has been great help and very attentive to any needs throughout my time with Alex Neil agents. I am very grateful for the effort on her end to make this an easy going experience and wish her all the best going forward....
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Sep 23, 2021
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Dear Ryan,
Thank you for taking time to leave this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 23,2021
Sep 23,2021
1
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Great service and fantastic communication from admin Vasana lee was particularly helpful throughout this process. Would definitely recommend Alex Neil in the future...
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Sep 24, 2021
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Dear Sam,
Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 23,2021
Sep 23,2021
1
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Alex Neil worked quickly and efficiently when resolving the issues I had in my flat. I appreciate the consistent effort shown by staff to attend to my needs....
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Sep 24, 2021
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Dear Dasharn,
Thank you for spending time and detailing your recent experiences with us.
We were very happy to read your comments and hope to be able to assist you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 23,2021
Sep 23,2021
1
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Va’sana-Lee was extremely knowledgable and helpful while dealing with our move in. Excellent service from Alex Neil and the entire team that helped us...
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Sep 24, 2021
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Dear Melanie,
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 23,2021
Sep 23,2021
1
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I had a really pleasant experience dealing with Alex Neil. They aided me through my renting process with patience and compassion from start to end....
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Sep 24, 2021
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Dear Harley,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Sep 22,2021
Sep 22,2021
1
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Could not fault Alex Neil from start to finish. Absolutely incredible company to be associated with, nothing was too big a problem, they were always on hand to fix things when, understandably, certain parts of the exchange would become difficult. In particular, Georgia, went above ...
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Sep 23, 2021
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Dear Chloe.
Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 22,2021
Sep 22,2021
1
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I’m so glad we went through Kirstin, she was so friendly and made the whole process very easy, thanks again!...
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Sep 23, 2021
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Dear Laura.
Thank you for taking time to leave this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 22,2021
Sep 22,2021
1
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Incredibly refreshing to have an agent who’s so thorough and customer focused. Kirstin made the whole process painless and smooth. Thanks again....
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Sep 23, 2021
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Dear Margaret.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 22,2021
Sep 22,2021
1
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I’m so glad we went through Kirstin, she was so friendly and made the whole process very easy, thanks again!...
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Sep 23, 2021
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Dear Laura.
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 22,2021
Sep 22,2021
1
people found
this helpful
this helpful
Highly recommend Kirstin, incredibly personable but professional. Very smooth process from start to finish. Thanks again for all your help!...
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Sep 23, 2021
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Dear Sophie.
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 22,2021
Sep 22,2021
1
people found
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Fantastic experience with Alex Neil, Kirstin was incredibly helpful and knowledgable. She was very efficient and provided a fantastic service - thank you!...
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Sep 23, 2021
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Dear Laura.
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 21,2021
Sep 21,2021
1
people found
this helpful
this helpful
I’ve had an excellent experience with Alex Neil Estate Agents. Calli has been the best property consultant I’ve come across in my property search, so understanding and efficient. I would highly recommend Alex Neil Estate Agents....
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Sep 22, 2021
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Dear Jenny,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 21,2021
Sep 21,2021
1
people found
this helpful
this helpful
Outstanding service from start to finish. Can’t recommend these guys enough. Big thank you to Georgia for all the hard work you put in....
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Sep 22, 2021
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Dear Sophie,
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 21,2021
Sep 21,2021
1
people found
this helpful
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Outstanding service from start to finish. Can’t recommend these guys enough. Big thank you to Georgia for all the hard work you put in....
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Sep 22, 2021
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Dear Sophie,
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Sep 21,2021
Sep 21,2021
1
people found
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A huge thank you to Augusta for helping me find a property after long searches. After discussing with her she knew exactly what I was after, and called me straight away when the property came on the market. Very dedicated and always there to help...
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Sep 22, 2021
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Dear Cristi,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Sep 17,2021
Sep 17,2021
2
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An pleasant and easy experience finding a flat with the help of Kirsten. She was friendly, approachable and was extremely communicative to answer any of our questions and speed up the rental process....
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Sep 18, 2021
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Dear Fearghal,
Thank you for spending time and detailing your recent experiences with us.
We were very happy to read your comments and hope to be able to assist you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 08,2021
Sep 08,2021
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Sara has been great in helping us with our property search. Also a special thanks to Sufaida which helped us with the referencing....
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Sep 08, 2021
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Dear Martha,
Thank you for detailing the positive nature of your experience with our team.
We were very pleased to read your comments and we look forward to dealing with you again.
Kind regards,
Alex Neil Estate Agents ...
Vendor Fees
Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.
Last updated on 09/02/2024, 9:51 AM by Matteo Congedo - Regional ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 4:12 PM 06/02/2024 by Jon Pulman
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Awards won by Alex Neil
Regional Awards won by Alex Neil
Individual Branch Awards
London, SE16
Best Letting Agent in SE16 London, E3
-
2022
Best Letting Agent in E3
-
2022
Best Estate Agent in E3
-
2021
Best Estate Agent in Bow
-
2021
Best Letting Agent in Bow
-
2021
Best Estate Agent in E3
-
2021
Best Letting Agent in E3
-
2022
Best Estate Agent in East Central London
-
2021
Best Estate Agent in East Central London
-
2021
Best Letting Agent in East Central London
