96% sales valuation accuracy
97% sales fee satisfaction
Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.South of the River Thames we focus our coverage on Tower ...
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Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.
South of the River Thames we focus our coverage on Tower Bridge, Shad Thames, and Bermondsey, through Surrey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath, Lewisham, and Eltham through to Chislehurst and Bromley in Kent.
Our offices located to the north of the river cover Bow, Bethnal Green, Canning Town, Hackney, Wapping, Limehouse, Poplar, Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks and Essex.
Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We have hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA, and Australia attracting many unique overseas investors and potential homeowners.
We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional, and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.
Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London".
Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex.
Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record is excellent.
South of the River Thames we focus our coverage on Tower Bridge, Shad Thames, and Bermondsey, through Surrey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath, Lewisham, and Eltham through to Chislehurst and Bromley in Kent.
Our offices located to the north of the river cover Bow, Bethnal Green, Canning Town, Hackney, Wapping, Limehouse, Poplar, Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks and Essex.
Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We have hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA, and Australia attracting many unique overseas investors and potential homeowners.
We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional, and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.
Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London".
Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex.
Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record is excellent.
Latest Reviews
View all Reviews 2990
20th Jan 2024
reviewed by 'Natasha'
19th Oct 2023
reviewed by 'Prakash'
28th Sep 2023
reviewed by 'Dr'
12th Sep 2023
reviewed by 'Michele'
29th Dec 2022
reviewed by 'Gian'
23rd Dec 2022
reviewed by 'soykan suicmez'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 97% | £32,900 | £4,750,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 351 | 13 | 1322 | 55 | 475 | 11 | 669 | 9 | 68 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Latest Properties
for Sale 140
Mar 18,2022
Mar 18,2022
1
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Matteo Congedo was incredible! I highly recommend his services. He was prompt, attentative to all enquiries and steps throughout the process. Attending to all needs and requirements, he ensured that the process ran smoothly ensuring that all parties were kept updated throughout the process. Mateo ...
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Mar 18, 2022
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Dear Mark.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Mar 15,2022
Mar 15,2022
1
people found
this helpful
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Matteo & Calli were excellent - got the result I needed but in a nice way. Kept me updated at all the right times and available when I needed them. Matteo contacted me initially and pass me to Call- I would recommend them both- Keep up ...
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Mar 15, 2022
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Dear Tony.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
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Alex Neil Estate Agents ...
Mar 15,2022
Mar 15,2022
1
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Maciej was really helpful throughout the process. He was very quick to respond to our queries and chasing up both solicitors for updates. Very professional and helpful from beginning to end, we would recommend Maciej's service and will use the service in future. Thank you ...
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Mar 15, 2022
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Dear Neethu.
Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Mar 09,2022
Mar 09,2022
1
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Dealt with Richard Sullivan through your a very tricky purchase. He was always professional, patient and highly knowledgeable and was on the case 24/7. He always responded to our questions and helped where he could. I would recommend him highly and will use his services again ...
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Mar 09, 2022
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Dear Celia.
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Feb 28,2022
Feb 28,2022
1
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After a glowing recommendation from a work colleague I decided to use Alex Neil to sell my property and they performed as exceptional as recommended. Calli and Matteo put everything into my property sale, thank you again !...
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Feb 28, 2022
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Dear Sarah.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Feb 28,2022
Feb 28,2022
1
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Thank you Alex Neil for helping me with my first purchase! Calli and Matteo were helpful through out the process!...
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Feb 28, 2022
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Dear Daniel.
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Feb 24,2022
Feb 24,2022
1
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Such a friendly team who went above and beyond. I was made to feel appreciated and valued. They understand what’s important to me and they delivered. Richard & his team at Surrey quays are highly recommended...
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Feb 25, 2022
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Dear Ceri,
Thank you for taking the time to review your experiences of dealing with our office team.
It was pleasing to read your comments, and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Feb 24,2022
Feb 24,2022
1
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Great service, friendly and professional. First time using Alex Neil & couldn’t be happier. Shout out to Kirstin who has been there every step of the way and Richard the branch manager. Thanks again!...
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Feb 25, 2022
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Dear Lucia,
Thank you for taking the time to leave this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Feb 23,2022
Feb 23,2022
1
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I find they are extremely helpful, understand my priority and preferences and willing to try their best to resolve the problems. They always have my interest in their mind when they negotiate a deal for me....
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Feb 23, 2022
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Dear Joan,
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Feb 23,2022
Feb 23,2022
1
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During the process of looking for a flat to purchase I really did meet some useless estate agents... No one would call me back and it was very hard to arrange viewings as many would only arrange for 1 day a week which did not fit ...
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Feb 23, 2022
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Dear Tara.
We really appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Feb 22,2022
Feb 22,2022
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Alex Neil helped me sell my property and buy my new home. I would highly recommend using Alex Neil in Bow and Bethnal Green especially as Calli and Matteo's have incredible service!...
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Feb 22, 2022
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Dear Chris,
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Feb 22,2022
Feb 22,2022
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I had a delightful experience with Alex Neil Estate Agents. They were so professional and efficient. Matteo valued the property and Calli sold it within 3 weeks of being on the market....
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Feb 23, 2022
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Dear Gemma,
We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers, and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Feb 11,2022
Feb 11,2022
1
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I recently received a great service from the team at Alex Neil Chislehurst. The team led by Matteo was very efficient and kept us up to date with progress on the sale and made the whole purchase stress free. I would highly recommend Alex Neil ...
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Feb 11, 2022
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Dear James,
Thank you for taking the time to review your experiences of dealing with our office team.
It was pleasing to read your comments, and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Feb 09,2022
Feb 09,2022
1
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Kirstin has been really helpful and very friendly. I would definitely highly recommend her service. Her communication throughout was excellent....
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Feb 10, 2022
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Dear Julia,
Thank you for your comments. We were delighted to read about your experience of dealing with our team.
We are proud to receive such positive feedback, and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Feb 08,2022
Feb 08,2022
1
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So this is our third property rental in London and Alex Neil have been by far the best we've used. Very efficient but also familiar in their tone, both Kirstin and Kyra have been incredibly helpful....
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Feb 09, 2022
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Dear James,
Thank you for spending time and detailing your recent experiences with us.
We were thrilled to read your comments and hope to assist you again in the future.
Best regards,
Alex Neil Estate Agents ...
Feb 08,2022
Feb 08,2022
1
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Maciej and Georgia did a fantastic job selling my property in canary whatf. I am very happy I managed to sell within 1 week of an open day. Great service from the valuation all the way to the sale being agreed !...
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Feb 08, 2022
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Dear Luiz,
We appreciate you taking the time to leave this feedback on your experience of dealing with us.
It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Feb 08,2022
Feb 08,2022
1
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I had a great experience selling through Alex Neil, they provide an amazing service. Thank you Calli and Matteo for all of your help!...
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Feb 08, 2022
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Dear Sarah,
Thank you for taking the time to review your experiences of dealing with our office team.
It was pleasing to read your comments, and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Feb 08,2022
Feb 08,2022
1
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Great experience so far - Richard and his team are very professional and pleasant to deal with. Communication has been very good. I would recommend them to another vendor looking to sell a house in the area....
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Feb 08, 2022
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Dear Peter,
Thank you for taking the time to leave this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Feb 07,2022
Feb 07,2022
1
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The best estate agent ever! Alex Neil understood my need to sell quickly, they educated me on the market to strategically sell my property and I accepted an offer within 3 weeks of me choosing them to be my agent. Our experience with Calli and Matteo ...
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Feb 07, 2022
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Dear Lisa.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Feb 07,2022
Feb 07,2022
1
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As an investor I have dealt with many agents to both buy and sell properties, and quite often it feels very transactional but with Alex Neil they provide an outstanding service and cared about me as their seller. Calli and Matteo make an amazing team ...
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Feb 08, 2022
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Dear Danny,
Thank you for your comments. We were delighted to read about your experience of dealing with our team.
We are proud to receive such positive feedback, and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Feb 06,2022
Feb 06,2022
1
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I had a great experience with Calli at Alex Neil when buying my first property. She was attentive the whole way through and did a great job at managing the multiple stakeholders involved in the purchase....
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Feb 07, 2022
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Dear Eleanor,
We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers, and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Feb 05,2022
Feb 05,2022
1
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I was really happy to work with Alex Neil Bow for the sale of my flat. Georgia organised a valuation and photos very quickly. Calli was really helpful throughout the process of selling my property. She worked hard to get us the best price, and ...
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Feb 05, 2022
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Dear Rachel,
Thank you for your comments. We were delighted to read about your experience of dealing with our team.
We are proud to receive such positive feedback, and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Feb 02,2022
Feb 02,2022
1
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Fantastic support, advice and service from the whole team at Alex Neil. Lucia particular, very professional and great communication plus excellent customer service. Highly recommend - Don't go anywhere else!...
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Feb 03, 2022
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Dear HT,
Thank you for your comments. We were delighted to read about your experience of dealing with our team.
We are proud to receive such positive feedback, and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Jan 30,2022
Jan 30,2022
1
people found
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I couldn’t be happier with my experience at Alex Neil Estate Agents! It was the most stress free sale I’ve ever had and I have Calli to thank for it! She would always keep me updated, provide detailed feedback and ensure the safety ...
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Jan 31, 2022
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Dear Cynthia,
We appreciate you taking the time to leave this feedback on your experience of dealing with us.
It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Jan 27,2022
Jan 27,2022
1
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I bought a property with this agent. There were a lot of ups and downs during the process mainly because of my solicitor (please avoid O'Neill Patient if you want a quick completion) and we exchanged a very long 4 months after the offer was accepted.
...
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Jan 27, 2022
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Dear AB,
Thank you for taking the time to review your experiences of dealing with our office team.
It was pleasing to read your comments, and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jan 19,2022
Jan 19,2022
0
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Alex Neil pitched our flat at a price to get us a good offer, and guided us throughout the sale....
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Jan 19, 2022
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Dear Dr Eyers,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Jan 13,2022
Jan 13,2022
1
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Rabeya and Sufaida are extremely responsive and eager to help. I feel as though the flat is in good hands with them...
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Jan 13, 2022
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Dear Lea.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Dec 29,2021
Dec 29,2021
1
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Sara was excellent in getting us through the sale of our flat.
Any issues were resolved quickly in a professional way making it stress free, THANK YOU...
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Dec 29, 2021
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Dear Celeste,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Dec 28,2021
Dec 28,2021
1
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Katie was very professional and courteous, the service received from Katie and the Alex Neil team was exemplary. Katie is local to the area and was very helpful and informative, able to answer all the questions I had about the area and amenities. I would ...
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Dec 28, 2021
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Dear Dawn,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Dec 23,2021
Dec 23,2021
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I rented out a property through Alex Neil. Augusta has been very personable, helped me throughout the process, always gave us concise and timely updates so were always informed. Will defo recommend Alex Neil !...
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Dec 23, 2021
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Dear Lavi,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Vendor Fees
Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.
Last updated on 09/02/2024, 9:51 AM by Matteo Congedo - Regional ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 4:12 PM 06/02/2024 by Jon Pulman
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Awards won by Alex Neil
Regional Awards won by Alex Neil
Individual Branch Awards
London, SE16
Best Letting Agent in SE16 London, E3
-
2022
Best Letting Agent in E3
-
2022
Best Estate Agent in E3
-
2021
Best Estate Agent in Bow
-
2021
Best Letting Agent in Bow
-
2021
Best Estate Agent in E3
-
2021
Best Letting Agent in E3
-
2022
Best Estate Agent in East Central London
-
2021
Best Estate Agent in East Central London
-
2021
Best Letting Agent in East Central London
