Alex Neil
4.8/5, 2990 reviews
96% recommended
96% sales valuation accuracy
97% sales fee satisfaction

Property Features

Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.South of the River Thames we focus our coverage on Tower ... show more Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.

South of the River Thames we focus our coverage on Tower Bridge, Shad Thames, and Bermondsey, through Surrey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath, Lewisham, and Eltham through to Chislehurst and Bromley in Kent.

Our offices located to the north of the river cover Bow, Bethnal Green, Canning Town, Hackney, Wapping, Limehouse, Poplar, Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks and Essex.

Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We have hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA, and Australia attracting many unique overseas investors and potential homeowners.

We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional, and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.

Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London".

Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex.

Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record is excellent.

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Latest Reviews

 View all Reviews 2990
20th Jan 2024
reviewed by 'Natasha'
“Awful!!!! If we could give 0 stars we would! As a landlord I have been with this agency for few years…. ......”
19th Oct 2023
reviewed by 'Prakash'
“I cannot rate Sufaida highly enough. As far as Property Managers go she has by far been the best I’......”
28th Sep 2023
reviewed by 'Dr'
“Tom did the initial valuation of my flat and I was impressed by his friendliness and professionalism and as a ......”
12th Sep 2023
reviewed by 'Michele'
“All the staff that I have had contact with have been helpful and approachable. My agent, Tom Ashby, has been ......”
29th Dec 2022
reviewed by 'Gian'
“I started my business experience with Alex Neil Canary Wharf in 2018. Since that time I had always a good service ......”
23rd Dec 2022
reviewed by 'soykan suicmez'
“OMG, it has been my worst move-in experience so far.They were so lovely and friendly until we signed the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £32,900 £4,750,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
351 13 1322 55 475 11 669 9 68 17
Opening Hours
  • Monday: 09:30 - 18:00
  • Tuesday: 09:30 - 18:00
  • Wednesday: 09:30 - 18:00
  • Thursday: 09:30 - 18:00
  • Friday: 09:30 - 18:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
TPOS Sales TPOS Lettings TPOS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   140
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Alex Neil Branches (view all 4)
Bow and Bethnal Green, E3
Canary Wharf and Docklands, E14
Chislehurst and Bromley, BR7
Rotherhithe and Bermondsey, SE16

“Brilliant estate agents...”

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May 05,2022
Minithumbup
By: 'Alex'
May 05,2022
1 people found
this helpful
Brilliant estate agents and a great team. Was in touch with the whole team Richard, Ross and Kirstin and they were all really helpful, made the move easy. Would definitely recommend....
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By: Alex Neil Estate Agents
May 06, 2022
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Dear Alex, We appreciate you taking the time to leave this feedback on your experience of dealing with us. It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Richard is an excellent communicator, an efficient deal maker. This ......”

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May 05,2022
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By: 'Wei'
May 05,2022
1 people found
this helpful
Richard is an excellent communicator, an efficient deal maker. This reflects his good experience in terms of understanding the market and expecations of both sides of the transaction....
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May 06, 2022
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Dear Wei, Thank you for your comments. It's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Over the past couple of months have had to re......”

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May 04,2022
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By: 'James'
May 04,2022
1 people found
this helpful
Over the past couple of months have had to replace two large windows in my flat. Sufaida organised a very competitive quote, dealt with the contractor on numerous occasions and in the end a very good installation was achieved for which I am very happy. ...
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May 04, 2022
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Dear James, We appreciate you taking the time to leave this feedback on your experience of dealing with us. It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Rabeya has been my property manager for many ......”

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Apr 29,2022
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Calli
By: 'Sabiha'
Apr 29,2022
1 people found
this helpful
Rabeya has been my property manager for many years and she provides an exceptional, helpful and efficient service. After my long term tenants moved out, Calli assisted with re marketing and successfully found me a tenant after one open day!...
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By: Alex Neil Estate Agents
Apr 30, 2022
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Dear Sabiha, We appreciate you taking the time to leave this feedback on your experience of dealing with us. It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“I have recently bought my first flat via Alex......”

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Apr 27,2022
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Matteo
By: 'Daniel'
Apr 27,2022
1 people found
this helpful
I have recently bought my first flat via Alex Neil Bow. Despite the buying process being delayed and stressful due to one reason or another (due to no fault of the estate agents!), Alex Neil and Matteo helped enormously along the way. Matteo was in ...
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Apr 28, 2022
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Dear Daniel, We appreciate you taking the time to leave this feedback on your experience of dealing with us. It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Property buy...”

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Apr 22,2022
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By: 'Niko'
Apr 22,2022
2 people found
this helpful
I couldn’t recommend this agency enough! They were kind and helpful since day one. Huge thank you to Anila that made everything come true, she was always getting in touch with us during the whole process and helping with all our needs. Thank you ...
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By: Kate
Apr 22, 2022
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I’m very happy to recommend Alex Neil and in particular Alina who supported me in negotiations and helped pull everything together really quickly (including answering all my questions). ...

“We had a great experience with Katie, Matteo ......”

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Apr 22,2022
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Matteo
By: 'Rebecca Cook'
Apr 22,2022
1 people found
this helpful
We had a great experience with Katie, Matteo and the team who worked tirelessly to sell our flat. Katie in particular was brilliant in communicating with us and professional in every encounter, especially when on viewings with potential buyers. Thank you for all your hard ...
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By: Alex Neil Estate Agents
Apr 22, 2022
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Dear Rebecca. We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Property buy...”

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Apr 22,2022
Minithumbup
By: 'Niko'
Apr 22,2022
1 people found
this helpful
I couldn't recommend this agency enough! They were kind and helpful since day one. Huge thank you to Anila that made everything come true, she was always getting in touch with us during the whole process and helping with all our needs. Thank you for ...
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By: Alex Neil Estate Agents
Apr 22, 2022
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Dear Niko, Thank you for your comments. We were delighted to read about your experience dealing with our team. We are proud to receive such positive feedback, and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Alex Neil is the best agent I’ve ever dealt w......”

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Apr 21,2022
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Calli
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Matteo
By: 'Iqrah Ali'
Apr 21,2022
1 people found
this helpful
Alex Neil is the best agent I’ve ever dealt with. The service they provide is unlike no other! Matteo valued our property and provided all the information we could ever need to sell a property. He was the initial reason we went with Alex ...
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By: Alex Neil Estate Agents
Apr 22, 2022
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Dear Iqrah Ali, Thank you for leaving this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Kyra Ceesay is a very polite, helpful, patien......”

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Apr 21,2022
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By: 'Sam'
Apr 21,2022
1 people found
this helpful
Kyra Ceesay is a very polite, helpful, patient and responsible person. She answered my email very quickly, and solve problems promptly....
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By: Alex Neil Estate Agents
Apr 22, 2022
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Dear Sam, Thank you for taking the time to review your experiences of dealing with our office team. It was pleasing to read your comments, and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Brilliant experience start to finish with Kat......”

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Apr 19,2022
Minithumbup
By: 'Bobby'
Apr 19,2022
1 people found
this helpful
Brilliant experience start to finish with Katie Cowcher of Alex Neill. Very accommodating during the process of buying a property....
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Apr 19, 2022
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Dear Bobby. Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Katie was ace. It was our first time selling ......”

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Apr 15,2022
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Matteo
By: 'Lida Da Sie'
Apr 15,2022
1 people found
this helpful
Katie was ace. It was our first time selling a house and there were a few wobbly moments where I deliberately sought out Katie for help and advice, even after we had exchanged contracts. She is a great listener and I felt she was genuinely ...
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Apr 19, 2022
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Dear Lida Da Sie. Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Katie was very professional and helpful durin......”

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Apr 11,2022
Minithumbup
By: 'Mark'
Apr 11,2022
1 people found
this helpful
Katie was very professional and helpful during my recent purchase of a new property. She was was friendly, quick to respond to messages and kept me to up to date as the situation developed. Would definitely recommend....
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Apr 11, 2022
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Dear Mark. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“A very efficient, professional and customer f......”

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Apr 07,2022
Minithumbup
By: 'Maria'
Apr 07,2022
1 people found
this helpful
A very efficient, professional and customer focussed service from Katie Cowcher. I would recommend this Estate Agent to other people....
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By: Alex Neil Estate Agents
Apr 08, 2022
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Dear Maria. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“It was wonderful working with Katie. She hel......”

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Apr 05,2022
Minithumbup
By: 'Lorna'
Apr 05,2022
1 people found
this helpful
It was wonderful working with Katie. She helped progress the purchase of the property. Kate kept me informed at all stages and it was a pleasure to deal with her. She provided a responsive and professional service. Thanks very much....
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By: Alex Neil Estate Agents
Apr 05, 2022
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Dear Lorna. We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“We are very thankful to Katie, Matteo & the t......”

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Mar 31,2022
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Matteo
By: 'Mrs Petergood'
Mar 31,2022
1 people found
this helpful
We are very thankful to Katie, Matteo & the team at Alex Neil. Very much quality of quantity! After using a few agents to Let our property in the past we found Alex Neil extremely pro active and clear communication throughout. From the Valuation, viewings & so ...
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Mar 31, 2022
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Dear Mrs Petergood. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“The team at the Surrey Quays office are extre......”

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Mar 31,2022
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By: 'Michael'
Mar 31,2022
1 people found
this helpful
The team at the Surrey Quays office are extremely professional and pleasure to deal with. Keep up the good work. Very committed individuals that make a great team. Thank you Richard, Ross and Kirstin...
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Mar 31, 2022
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Dear Michael, Thank you for your comments. We were delighted to read about your experience of dealing with our team. We are proud to receive such positive feedback, and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Outstanding service...”

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Mar 30,2022
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Calli
By: 'Annette'
Mar 30,2022
2 people found
this helpful
After using 2 estate agents that had to interest in selling my mum's property we found Alex Neil. Calli was absolutely brilliant, she was professional, courteous and extremely helpful and made a very stressful time much easier. I was selling from a distance and Calli went ...
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Mar 30, 2022
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Dear Annette. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“We sold our flat through Alex Neil...”

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Mar 30,2022
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Maciej
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Georgia
By: 'MK'
Mar 30,2022
1 people found
this helpful
We sold our flat through Alex Neil. The valuation by Georgia was realistic and we were able to get a satisfactory offer quite quickly. Maciej handled most of the viewings and the sales progression. His communications were prompt and clear, and really added value in ...
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Mar 31, 2022
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Dear MK. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Georgia stood out compared to other agents, h......”

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Mar 30,2022
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Georgia
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Maciej
By: 'HANNAH'
Mar 30,2022
1 people found
this helpful
Georgia stood out compared to other agents, her personable approach and knowledge is one of a kind, she really is a genius in the property sector, from the valuation to the property completing, she is always around to help. Maciej who carried out the viewings, ...
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Mar 30, 2022
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Dear Hannah. Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent service...”

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Mar 29,2022
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Maciej
By: 'Caroline'
Mar 29,2022
1 people found
this helpful
I would highly recommend Alex Neil Estate Agents from a buyers perspective. Maciej in particular made the process significantly easier and was extremely responsive and helpful....
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Mar 30, 2022
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Dear Caroline. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“I spoke with Richard this morning to register......”

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Mar 25,2022
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By: 'Kenny'
Mar 25,2022
0 people found
this helpful
I spoke with Richard this morning to register and update my search requirements. Richard took the time to understand what I am looking for as well as the areas I am interested in and budget. Richard sent me over a number of properties to look ...
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Mar 25, 2022
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Dear Kenny. Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Thank you Calli for being so quick in finding......”

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Mar 25,2022
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Calli
By: 'Elicia'
Mar 25,2022
1 people found
this helpful
Thank you Calli for being so quick in finding me a property since I had such a short deadline to find one!...
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Mar 25, 2022
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Dear Elicia. We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“With a lengthy chain and many people to make ......”

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Mar 25,2022
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Calli
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Matteo
By: 'Joseph'
Mar 25,2022
1 people found
this helpful
With a lengthy chain and many people to make happy, Calli and Matteo managed to do just that! They both worked extremely hard to keep everyone updated and satisfied. Thank you for making it happen!...
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Mar 25, 2022
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Dear Joseph, We appreciate you taking the time to leave this feedback on your experience of dealing with us. It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Fabulous customer service and professionalism......”

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Mar 25,2022
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By: 'Danielle & Andrew'
Mar 25,2022
1 people found
this helpful
Fabulous customer service and professionalism. Richard, Ross and Kirstin are fabulous to work with. Always there when you need them....
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Mar 25, 2022
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Dear Danielle, We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers, and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“I am so grateful for Alex Neil. I found my dr......”

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Mar 25,2022
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Matteo
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Calli
By: 'Anna'
Mar 25,2022
1 people found
this helpful
I am so grateful for Alex Neil. I found my dream property with them but hadn't even put mine on the market. I thought I was never going to get it but Calli and Matteo helped me secure my purchase and sell my property in ...
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Mar 25, 2022
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Dear Anna, Thank you for your comments. We were delighted to read about your experience of dealing with our team. We are proud to receive such positive feedback, and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Calli and Matteo are the dream team! They wer......”

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Mar 24,2022
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Calli
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Matteo
By: 'Reece'
Mar 24,2022
1 people found
this helpful
Calli and Matteo are the dream team! They were so enthusiastic and genuine while selling my property. Matteo gave me a realistic valuation and then Calli took over with viewings, feedback and getting offers for my property. Their service was amazing!...
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Mar 24, 2022
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Dear Reece. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“I am selling 2 properties through Alex Neil a......”

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Mar 24,2022
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By: 'Kam'
Mar 24,2022
1 people found
this helpful
I am selling 2 properties through Alex Neil and Richard has been helpful and attentive right from the beginning. He also managed to find a buyer for one of our flats within 1 week as he had promised to! Looking forward to selling the second flat....
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Mar 24, 2022
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Dear Kam, Thank you for taking the time to review your experiences of dealing with our office team. It was pleasing to read your comments, and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Maciej and Anj did a fantstic job selling my ......”

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Mar 24,2022
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Georgia
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Maciej
By: 'Jeff'
Mar 24,2022
1 people found
this helpful
Maciej and Anj did a fantstic job selling my proprety. Georgia was great on the valuation ! The photographer really exposed the light from my property. 5 stars...
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Mar 25, 2022
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Dear Jeff. Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Great service - Kirstin...”

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Mar 24,2022
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By: 'Nicholas'
Mar 24,2022
1 people found
this helpful
We received excellent service from Kirstin who went out of her way to accommodate our viewing and subsequently secure the tenancy at a flat we loved!...
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Mar 25, 2022
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Dear Nicholas. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

Vendor Fees

Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)

Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.

Last updated on 09/02/2024, 9:51 AM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 4:12 PM 06/02/2024 by Jon Pulman


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