CE Property Ltd (trading from Bitterne Precinct as Charles Carr), has been expelled from The Property Ombudsman (TPO) scheme on August 8th 2019.show more
CE Property Ltd (trading from Bitterne Precinct as Charles Carr), has been expelled from The Property Ombudsman (TPO) scheme on August 8th 2019.
“We purchased our house through Charles Carr l......”
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1 Star Review
Jan 29,2020
By:
'Katie'
Jan 29,2020
Branch: Southampton, 5 West End Road
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: SO53
Branch: Southampton, 5 West End Road
Sales (as a Buyer)
Postcode: SO53
0people found this helpful
We purchased our house through Charles Carr last year, it was stressful from start to finish.
First they got both our address and the sellers address wrong when contacting solicitors which lead to many documents having to be re-done. Despite having met us they got ... read full review
Would never ever use these people again made to feel unimportant as a renter never returned emails or phone calls
I do actually own my own house also and would be appalled if my agent treated my tenant the way I've been treated.... read full review
Charles Carr are quite happy to rent you a property without a functioning oven or fire alarm but will dodge any calls to remedy any and all issues no matter how dangerous they may be. As of writing, it has been 11 months with these issues. ... read full review
Branch: Southampton, 5 West End Road
Services: Surveys
Would you recommend?: No
Postcode: SO18
Branch: Southampton, 5 West End Road
Surveys
Postcode: SO18
1people found this helpful
Poor communications, continuous errors, a shambles from start and still continuing after notice given and completed. Do not use at all. Staff are inadequate at their job. Also very bulshy with communication.... read full review
We bought our home through Charles Carr. All around good experience, especially Rebekah who has been a delight to deal with! We viewed our prospective home a few times and she was always more than happy to help.
On completion date when we went to ... read full review
Poor service, bad communication.Often do not reply to reasonable queries, have had to chase them up several times. They should be providing a service to the Tenant as well as the Landlord and not treat the tenant as if they are a nuisance.
Took ... read full review
Branch: Southampton, 367 Bitterne Road
Services: Sales (as a Vendor)
Sold price: £130 Would you recommend?: No
Postcode: SO18
Branch: Southampton, 367 Bitterne Road
Sales (as a Vendor)
Sold price: £130 Postcode: SO18
1people found this helpful
10 months completely wasted!!! I have never encountered such a bad customer service in my life! Three buyers, property sold 3 times, 4 surveys done, and three agents who left the agency without even telling. No communication for weeks, even months, unless I was making the phone call ... read full review
Branch: Southampton, 5 West End Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 5 West End Road
Lettings (as a Tenant)
Postcode: SO15
1people found this helpful
Charles Carr cancelled our tenancy agreement 2 weeks before move in date, through no fault of our own. They have refused to return the full sum of deposit paid. Response to emails was poor (delayed or no response) and were rarely available to take calls. I ... read full review
“Mediocre service whilst letting... Appalling service upon moving out....”
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1 Star Review
Jun 19,2018
Anna
By:
'Mrs'
Jun 19,2018
Branch: Southampton, 5 West End Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SO19
Branch: Southampton, 5 West End Road
Lettings (as a Tenant)
Postcode: SO19
4people found this helpful
Appalling service. Still waiting my deposit to be returned 6 weeks after moving out found Anna to be extremely rude by e-mail and unhelpful. She has since left and CC have ignored any emails sent over the last 2 weeks after trying to claim for unnecessary works. ... read full review
Comment on agent fees
Extortionate, most expensive fees I've had to pay to date compared to 2 other rental properties.
Branch: Southampton, 5 West End Road
Services: Sales (as a Vendor)
Sold price: £325000 Would you recommend?: Yes
Postcode: SO19
Branch: Southampton, 5 West End Road
Sales (as a Vendor)
Sold price: £325000 Postcode: SO19
0people found this helpful
I have been so overwhelmed by the support I have received from Louise after agreeing a sale, finding a property to purchase and completing the whole process. Louise has, on many occasions, gone over and above my expectations, yes we have had a few hiccups ... read full review
“Superb estate agents. Cannot fault the lloyd at all. The ......”
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5 Star Review
Aug 24,2017
Lloyd
By:
'Dan'
Aug 24,2017
Branch: Southampton, 5 West End Road
Services: Sales (as a Vendor)
Sold price: £217000 Would you recommend?: Yes
Postcode: SO19
Branch: Southampton, 5 West End Road
Sales (as a Vendor)
Sold price: £217000 Postcode: SO19
0people found this helpful
Superb estate agents. Cannot fault the lloyd at all. The option to have an 'open day' when selling our property was great and certainly seperates them from other estate agents. It also ensured we got a great price for our house. They have also found ... read full review
Comment on agent fees
The fees were fair, based on the excellent price they managed to get for our house.
“Very happy with the service ive had since i started ......”
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5 Star Review
Aug 23,2017
By:
'Rachel'
Aug 23,2017
Branch: Southampton, 5 West End Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SO15
Branch: Southampton, 5 West End Road
Lettings (as a Tenant)
Postcode: SO15
0people found this helpful
Very happy with the service ive had since i started renting from Carter Edwards they have been great and very professional they have worked hard to sort out the problems that have needed sorting out and have also kept me up to date ive been ... read full review
“I am very pleased with the overall service from Charles ......”
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5 Star Review
Aug 18,2017
Lauren
By:
'Charlene'
Aug 18,2017
Branch: Southampton, 5 West End Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SO19
Branch: Southampton, 5 West End Road
Sales (as a Vendor)
Postcode: SO19
1people found this helpful
I am very pleased with the overall service from Charles Carr, in particular Lauren because she assisted me every step of the way with the sale of my property. I'm so happy with their service that I'm currently selling 2 properties with them. They gave me ... read full review
“Alia was extremely helpful and polite when I spoke to ......”
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5 Star Review
Aug 17,2017
Alia
By:
'Donna'
Aug 17,2017
Branch: Southampton, 5 West End Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: UNKN
Branch: Southampton, 5 West End Road
Sales (as a Buyer)
Postcode: UNKN
0people found this helpful
Alia was extremely helpful and polite when I spoke to her on the phone. As promised she sent me through information I required quickly, very efficient.... read full review
“I have been renting since 2016 I having had problems but ......”
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5 Star Review
Aug 14,2017
Anna
By:
'Louise'
Aug 14,2017
Branch: Southampton, 5 West End Road
Services: Lettings (as a Tenant)
Rent PCM: £825 Would you recommend?: Yes
Postcode: SO16
Branch: Southampton, 5 West End Road
Lettings (as a Tenant)
Rent PCM: £825 Postcode: SO16
0people found this helpful
I have been renting since 2016 I having had problems but the last few months since Anna has taken over I have seen a real big difference and am really happy and looking forward to the next couple of months.... read full review
“Many thanks to everyone at Carter Edwards Mark when selling ......”
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5 Star Review
Aug 11,2017
By:
'Brenda'
Aug 11,2017
Branch: Southampton, 5 West End Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SO1
Branch: Southampton, 5 West End Road
Sales (as a Vendor)
Postcode: SO1
0people found this helpful
Many thanks to everyone at Carter Edwards Mark when selling and Lauren after we sold especially the last couple of weeks when stress levels were very high we are settled in now and very happy thank you all
Brenda & John Palmer... read full review
“Lauryn is a wonderful agent, excellant communications and went the ......”
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5 Star Review
Aug 01,2017
Lauren
By:
'M'
Aug 01,2017
Branch: Southampton, 5 West End Road
Services: Sales (as a Vendor)
Sold price: £294000 Would you recommend?: Yes
Postcode: SO31
Branch: Southampton, 5 West End Road
Sales (as a Vendor)
Sold price: £294000 Postcode: SO31
0people found this helpful
Lauryn is a wonderful agent, excellant communications and went the extra mile for us. She is simply wonderful and huge asset to the Carter Edwards Team. I cannot recommend her enough... read full review
“would recommend the office to sellers. efficient and friendly team. ......”
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5 Star Review
Jul 21,2017
Anna
By:
'Richard'
Jul 21,2017
Branch: Southampton, 5 West End Road
Services: Sales (as a Vendor)
Sold price: £380000 Would you recommend?: Yes
Postcode: SO18
Branch: Southampton, 5 West End Road
Sales (as a Vendor)
Sold price: £380000 Postcode: SO18
0people found this helpful
would recommend the office to sellers. efficient and friendly team. kept me informed of developments. discussed the various options when selling the house.... read full review
Most of the estate agents I had come across did not leAve a good impression with me. But dealing with Carter edwards I can say I was really happy with their service.
Emma Battynewas excellent I would recommend Carter Edwards because Emma was so friendly ... read full review
“A big thank you to Lauren @ Carter Edwards for fantastic ......”
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5 Star Review
Jul 05,2017
Lauren
By:
'Paul'
Jul 05,2017
Branch: Southampton, 5 West End Road
Services: Sales (as a Vendor)
Sold price: £270000 Would you recommend?: Yes
Postcode: SO19
Branch: Southampton, 5 West End Road
Sales (as a Vendor)
Sold price: £270000 Postcode: SO19
0people found this helpful
A big thank you to Lauren @ Carter Edwards for fantastic customer service and for being exceptionally helpful throughout the sale of our property, Which she did so within 2 weeks of moving from another agent.
I cannot thank Lauren and Carter Edwards staff enough and would ... read full review
Comment on agent fees
For the service we had from Carter Edwards the fees were very reasonable.
“Mark helped my parents find a suitable bungalow locally. They ......”
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5 Star Review
Jun 30,2017
MarkLawrence
By:
'Helen'
Jun 30,2017
Branch: Southampton, 5 West End Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SO
Branch: Southampton, 5 West End Road
Sales (as a Vendor)
Postcode: SO
0people found this helpful
Mark helped my parents find a suitable bungalow locally. They had specific requirements due to accessibility. Thanks Mark my parents are now settled in their new home.... read full review
“Really interesting reading different reviews and how the experiences vary ......”
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2 Star Review
Jun 30,2017
By:
'Karen'
Jun 30,2017
Branch: Southampton, 5 West End Road
Services: Sales (as a Vendor)
Sold price: £305000 Would you recommend?: No
Postcode: SO19
Branch: Southampton, 5 West End Road
Sales (as a Vendor)
Sold price: £305000 Postcode: SO19
2people found this helpful
Really interesting reading different reviews and how the experiences vary so much - I will be as objective and fair as possible with mine, but bottom line for my 2 stars is it was such a very impersonal service we received.
For personal reasons it was ... read full review
“Overall, Carter Edwards have provided a very informative, friendly and ......”
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5 Star Review
Jun 29,2017
By:
'MarcusGL'
Jun 29,2017
Branch: Southampton, 5 West End Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SO18
Branch: Southampton, 5 West End Road
Sales (as a Buyer)
Postcode: SO18
0people found this helpful
Overall, Carter Edwards have provided a very informative, friendly and prompt service to both myself and other family members. As a first time buyer, in particular, Emma was great at answering any questions that I had about properties, as well as giving additional information that ... read full review
I would not recommend this Agency to non-UK citizens. They're just not ready to help people in hurry and from outside of UK.
Also, keep in mind that once you sign up with them and make any holding deposit, this is not refundable, no matter ... read full review
“Mark goes above and beyond. A great sales man with ......”
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5 Star Review
May 30,2017
By:
'Rachel'
May 30,2017
Branch: Southampton, 5 West End Road
Services: Sales (as a Vendor)
Sold price: £140000 Would you recommend?: Yes
Postcode: SO17
Branch: Southampton, 5 West End Road
Sales (as a Vendor)
Sold price: £140000 Postcode: SO17
1people found this helpful
Mark goes above and beyond. A great sales man with real personality. I liked him the moment he came to value my property. Can't thank him enough for his effort and candour in working with us to secure the house we love. Will most certainly ... read full review
“Carter Edwards and particular Emma Battye have provided an excellent ......”
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5 Star Review
May 25,2017
By:
'Martin'
May 25,2017
Branch: Southampton, 5 West End Road
Services: Sales (as a Vendor)
Sold price: £280000 Would you recommend?: Yes
Postcode: SO19
Branch: Southampton, 5 West End Road
Sales (as a Vendor)
Sold price: £280000 Postcode: SO19
0people found this helpful
Carter Edwards and particular Emma Battye have provided an excellent service. Emma's response to questions and queries has always been done in a very timely manner even though she may have had difficulty contacting the sellers. She is always very pleasant and a joy to ... read full review
Comment on agent fees
The fees we have agreed seem to be very competitive
“Shane was excellent from advising on the value and marketing ......”
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5 Star Review
May 24,2017
shane
By:
'stuart'
May 24,2017
Branch: Southampton, 5 West End Road
Services: Sales (as a Vendor)
Sold price: £183000 Would you recommend?: Yes
Postcode: SO14
Branch: Southampton, 5 West End Road
Sales (as a Vendor)
Sold price: £183000 Postcode: SO14
0people found this helpful
Shane was excellent from advising on the value and marketing strategy to negotiating the sale price and following through to exchange of contracts.... read full review
“Having been let down badly with the sale of my ......”
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5 Star Review
May 12,2017
Mark
By:
'Magsallen'
May 12,2017
Branch: Southampton, 5 West End Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SO17
Branch: Southampton, 5 West End Road
Sales (as a Vendor)
Postcode: SO17
0people found this helpful
Having been let down badly with the sale of my house, right at the last minute, Mark turned things around with an open house organised in less than 12 days resulting in a successful sale. A first class effort by Mark and his team.... read full review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4:32 PM 26/02/2016 by Lee Carr
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