Hannells
4.9/5, 3141 reviews
95% recommended
96% sales valuation accuracy
98% sales fee satisfaction
95% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “... show more Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £20,025 £47,000,000
Lettings 95% 98% £320 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
196 8 306 18 1433 60 920 62 121 17
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Fantastic throughout, kept informed along the......”

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Sep 26,2024
Minithumbup
Debbie
Aaron Curd
By: 'Karl'
Sep 26,2024
2 people found
this helpful
Fantastic throughout, kept informed along the way and sales progressed Debbie is fantastic....
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By: Benjamin Brain
Sep 27, 2024
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Hi Karl, Thank you so much for your 5-star review of your moving experience with Debbie, Aaron and the Chellaston team. We're delighted to see that you felt the team have been fantastic throughout and were able to keep you informed all the way along. We agree that Debbie is fantastic at what she does, doing what she can to help our customers reach exchange and completion once a sale has been instructed - and she'll be really pleased to see your comments! On behalf of the whole team here ...

“Margaret Avenue...”

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Sep 26,2024
Minithumbup
Aimee Thornton
By: 'John'
Sep 26,2024
2 people found
this helpful
Excellent service from the initial viewing booking to offer and acceptance. Very welcoming and professional staff who made process seamless....
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By: Benjamin Brain
Sep 27, 2024
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Hi John! Thank you for taking the time to leave such positive feedback about your moving experience with Aimee and the Chaddesden team. We're really pleased to see that you found the service to be excellent and that the team have been both welcoming and professional, making the process seamless! The team there pride themselves on delivering a top service so they'll be delighted to see your comments. On behalf of the whole team here at Hannells, congratulations on your purchase and we lo ...

“highly recommend...”

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Sep 26,2024
Minithumbup
Debbie
Aaron Curd
By: 'Vivian'
Sep 26,2024
2 people found
this helpful
Staff are very professional. They provided expert guidance and made the entire process seamless. I highly recommend Hannells to anyone looking to buy or sell a property. Their dedication and expertise are unmatched!...
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By: Benjamin Brain
Sep 27, 2024
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Hi Vivian! Thank you for taking the time to leave such a wonderful review of your moving experience with Aaron, Debbie and the Chellaston team. We're delighted to see that you found the team professional and that they provided you with expert guidance making the entire process seamless! The team their pride themselves on delivering a top service so they'll be really pleased to see your comments - and your recommendation means a lot to us all. Ob behalf of the whole team here, thank you ...

“Brought our first house with Hannells and the......”

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Sep 26,2024
Minithumbup
Aimee Thornton
By: 'Vidhi'
Sep 26,2024
2 people found
this helpful
Brought our first house with Hannells and the staff at Hannells are amazing, they helped us with queries or concerns throughout the whole process. I have to say Aimee made it easy for us as she gave us steady updates on the property and we ...
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By: Benjamin Brain
Sep 27, 2024
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Hi Vidhi! Thank you so much for such a positive review of your moving experience with Aimee and the Chaddesden team. We're delighted to see you describe the team as amazing and really pleased to see that they helped you with all of your queries and concerns throughout the whole process. We agree that Aimee is excellent at what she does and your comments will have made her day! Ob behalf of the whole team here at Hannells, congratulations on your first property purchase - we wish you man ...

“Hannells Debbie was very helpful. She follow......”

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Sep 26,2024
Minithumbup
Debbie
Heather James
By: 'Chao Jiang'
Sep 26,2024
2 people found
this helpful
Hannells Debbie was very helpful. She followed through to the end....
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By: Benjamin Brain
Sep 27, 2024
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Hi Chao! Thank you for your 5-star review of your moving experience with Debbie, Heather and the Alvaston team. We're really pleased to see that you found Debbie in particular to be very helpful and followed through to the end - and she'll be delighted to see your comments. On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move! All the very b ...

“Review...”

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Sep 24,2024
Minithumbup
Aimee Thornton
By: 'RACHAEL'
Sep 24,2024
2 people found
this helpful
Very professional, friendly and helpful. Kept me up to date throughout...
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By: Benjamin Brain
Sep 25, 2024
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Hi Rachael! Thank you so much for your 5-star review of your moving experience with Aimee and the Chaddesden team! We're really pleased to see that you've found them to be professional, friendly and helpful. All of the above are things that the team really pride themselves on so they'll be delighted to see them highlighted in your comments. Ob behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you aga ...

“Thanks to Mya for managing my letting. Excell......”

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Sep 24,2024
Minithumbup
Mya
By: 'Beverley'
Sep 24,2024
2 people found
this helpful
Thanks to Mya for managing my letting. Excellent communication. Felt at ease as my first time letting through an agent....
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By: Benjamin Brain
Sep 25, 2024
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Hi Beverley! Thank you for taking the time to leave such positive feedback about your moving experience with Mya and the Lettings team. We're delighted to see that the team have communicated well and made you feel at ease, especially with it being the first time you've used a letting agent - and Mya will be really pleased to see your comment. On behalf of the whole team here, thank you for trusting Hannells to find a great tenant for your property and we look forward to being of equally ...

“Leanna Holmes...”

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Sep 23,2024
Minithumbup
Leanna Holmes
By: 'Dylan Bull'
Sep 23,2024
2 people found
this helpful
Leanna was very helpful and efficient during the whole process....
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By: Benjamin Brain
Sep 24, 2024
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Hi Dylan! Thank you for your 5-star review of your moving experience with Leanna and the Lettings team. We're really pleased to see that you found Leanna to be very helpful and efficient and she'll be delighted to see your comments. On behalf of the whole team here, thank for for feedback and if we can be of service to you again in the future, please feel free to reach out! All the very best, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience... ...

“All the people are very helpful and patience ......”

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Sep 23,2024
Minithumbup
Mya
Olivia
By: 'Ryan'
Sep 23,2024
2 people found
this helpful
All the people are very helpful and patience with my requests...
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By: Benjamin Brain
Sep 24, 2024
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Hi Ryan! Thank you for your 5-star review of your moving experience with Olivia, Mya and the Lettings team. We're really pleased to see that you found them to be very helpful and patient with your requests. The team there pride themselves on delivering a great service to their Landlords so they'll be delighted to see your comments. On behalf of everyone here, thank you for trusting Hannells to find a great tenant for your property and we look forward to being of equally good service for ...

“Hannells were truly fantastic, from start to ......”

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Sep 23,2024
Minithumbup
Jo Riggott
By: 'Kate'
Sep 23,2024
2 people found
this helpful
Hannells were truly fantastic, from start to finish nothing was too much trouble. Cannot recommend highly enough....
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By: Benjamin Brain
Sep 24, 2024
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Hi Kate! Thank you for such a brilliant review of your moving experience with Jo and the Chaddesden team! We're delighted to see that you'd describe them as fantastic and you felt that nothing was too much trouble for them. The team there pride themselves on their customer service so they'll be delighted with your comments and your recommendation means a lot to us! On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to bei ...

“5******** personal service. Friendly informed......”

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Sep 23,2024
Minithumbup
By: 'Neil'
Sep 23,2024
2 people found
this helpful
5******** personal service. Friendly informed staff. Professional staff, recommended to potential customers....
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By: Benjamin Brain
Sep 24, 2024
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Hi Neil! Thank you for taking the time to leave a 5-star review of your moving experience with Michelle and the Chaddesden team. We're really pleased to see that you felt you received a personal service from a professional, friendly and well informed staff. The team there pride themselves on their customer service so they'll be delighted to see this mentioned in your comments. On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we look forward ...

“Property sale...”

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Sep 22,2024
Minithumbup
Eve Holmes
Olivia
By: 'Mark Spooner'
Sep 22,2024
2 people found
this helpful
Brilliant. Absolutely seamless transaction. Olivia kept us up to date every step of the way. We have two more properties to sell in the near future and will be using Hannells again, without hesitation....
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By: Benjamin Brain
Sep 23, 2024
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Hi Mark! Thank you for such a brilliant review of your moving experience with Eve, Olivia and the Mickleover team! We're really pleased to see that your sale has been seamless and that you felt the overall service was brilliant. The team take great pride in their customer service and results so it'll make their day to see your comments. On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of equally good service to ...

“The valuation by Sam was realistic and the ph......”

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Sep 22,2024
Minithumbup
Sam Harrison
Eve Holmes
By: 'Sarah S'
Sep 22,2024
2 people found
this helpful
The valuation by Sam was realistic and the photos and write up for the property made it look attractive to prospective buyers. Because of this, our property sold within 8 weeks. Before and after sale, communication was excellent and we were kept updated every step of ...
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By: Benjamin Brain
Sep 23, 2024
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Hi Sarah, Thank you for taking the time to leave such as positive review of your moving experience with Sam, Eve and the Mickleover team. We're really pleased to see that the team were able to find a buyer for you and that communication was excellent both before and after the sale was instructed. The team there pride themselves on their customer service so they'll be delighted to seed your comments. On behalf of the whole team here, thank you for your recommendation and thank you for ...

“Brilliantly easy and stress-free - thank you ......”

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Sep 20,2024
Minithumbup
Leanna Holmes
By: 'Luke'
Sep 20,2024
2 people found
this helpful
Brilliantly easy and stress-free - thank you Leanna and team....
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By: Benjamin Brain
Sep 20, 2024
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Hi Luke! Thank you for your 5-star review of your moving experience with Leanna and the Lettings team! We're delighted to see that your experience with them has been brilliantly easy and stress-free, and Leanna will be really pleased to see your comments. On behalf of the whole team here, thank you for your positive feedback and if we can be of service to you again in the future, please feel free to reach out! All the very best, Benjamin Brain Sales & Marketing Director Hannells ...

“Great service for renewal...”

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Sep 20,2024
Minithumbup
Leanna Holmes
By: 'Tracy'
Sep 20,2024
2 people found
this helpful
Leanna helped with our tenancy renewal process. We appreciate that she reached out a couple months before the end of our current tenancy agreement, and made the process very easy for us!...
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By: Benjamin Brain
Sep 20, 2024
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Hi Tracy! Thank your for your 5-star review of your moving experience with Leanna and the Lettings team. We're really pleased to see that she made the process of renewing your tenancy easy and reached out early to get it sorted in time. On behalf of the whole team here at Hannells, thank you for your feedback and if there's anything we can do to help in the future, please feel free to reach out! All the very best, Benjamin Brain Sales & Marketing Director Hannells - A Moving Ex ...

“Thank you very much to Hannells...”

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Sep 20,2024
Minithumbup
Mya
Vicky Jones
By: 'Melvin Bird'
Sep 20,2024
1 people found
this helpful
Thank you very much to Hannells for finding us our new home. The service we received was exceptional. The staff helped in every way they could. We would definitely recommend them....
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By: Benjamin Brain
Sep 20, 2024
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Hi Melvin! Thank you so much for such a brilliant review of of your moving experience with Mya, Vicky and the Lettings team. We're really pleased to see that not only were we able to help you find a new home, but that the service you received was exceptional and they helped in every way they could. The team there take great pride in helping their customers so they'll be delighted with your comments and your recommendation means a lot us all. On behalf of the whole team here at Hannells, ...

“Leanne was very professional and quick to rep......”

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Sep 20,2024
Minithumbup
Leanna Holmes
By: 'Susete Rocha'
Sep 20,2024
1 people found
this helpful
Leanne was very professional and quick to reply to my queries and get back to me. She definitely deserves good rating as she’s very helpful and friendly....
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By: Benjamin Brain
Sep 20, 2024
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Hi Susete! Thank you for your 5-star review of your moving experience with Leanna and the Lettings team. We're really pleased to see that you found Leanna professional, friendly, helpful and quick to reply to your queries. She's an asset to the team there and will be delighted to see your comments. On behalf of the whole team here at Hannells, thank you for your positive feedback and if we can be of service to you in the future, please feel free to reach out! All the very best, Be ...

“Outstanding service , big thank you to Aaron ......”

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Sep 19,2024
Minithumbup
Aaron Curd
Rebecca Mills
By: 'Marcus Tudgay'
Sep 19,2024
1 people found
this helpful
Outstanding service , big thank you to Aaron again for making it happen! Always a Brilliant customer service. We always sell with you and would never use any other agent....
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By: Benjamin Brain
Sep 20, 2024
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Hi Marcus! Thank you for such a brillant 5-star review of your moving experience with Aaron, Rebecca and the Chellaston team! We're delighted to see that you've had a brilliant service on multiple occasions selling your properties with Hannells. Aaron is a brilliant member of the team there and he'll be really pleased to see that you've highlighted him in your comments. On behalf of the whole team here, thank you for trusting Hannells with the sale of your properties and we look forward ...

“We recently viewed two properties with Victor......”

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Sep 19,2024
Minithumbup
Victoria
By: 'Rosa Keeling'
Sep 19,2024
1 people found
this helpful
We recently viewed two properties with Victoria from Hannels and were really impressed with her professionalism and knowledge of the area & properties. She was really warm and friendly, making us instantly feel at ease....
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By: Benjamin Brain
Sep 20, 2024
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Hi Rosa! Thank you so much for such a positive review of your moving experience with Vicky and the Lettings team. We're really pleased to see that you've been impressed with Victoria's professionalism and knowledge, and was able to make you feel at ease whilst searching for your next property - and Vicky will be delighted with your comments too. On behalf of the whole team here, thank you for your feedback and if we can be of service to you again in the future, please feel free to reach ...

“Hannells were extremely professional througho......”

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Sep 18,2024
Minithumbup
Mya
By: 'Gillian'
Sep 18,2024
1 people found
this helpful
Hannells were extremely professional throughout the process. Mya looked after me every step and kept me informed at all times....
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By: Benjamin Brain
Sep 19, 2024
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Hi Gillian! Thank you for such a wonderful 5-star review of your moving experience with Mya and the Lettings team. We're delighted to see that you felt they've been extremely professional throughout the process and that you felt looked after and kept up to date by Mya at every step of the way. On behalf of the whole team here at Hannells, thank you for your feedback and if we can be of service to you again in the future, please feel free to reach out. All the very best, Benjamin ...

“Good service, very helpful and answers our qu......”

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Sep 18,2024
Minithumbup
Mya
By: 'Keeling,'
Sep 18,2024
1 people found
this helpful
Good service, very helpful and answers our questions and concerns....
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By: Benjamin Brain
Sep 19, 2024
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Hi Keeling! Thank you for your positive feedback of your moving experience with Mya and the Lettings team. We're really pleased to see that you feel you've had a good service and that the team has been very helpful and always answered your questions and concerns. On behalf of the whole team here at Hannells, thank you for your feedback and if we can be of service to you in the future please feel free to reach out! All the very best, Benjamin Brain Sales & Marketing Director Ha ...

“I am so pleased with my experience. The whole......”

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Sep 18,2024
Minithumbup
Aimee Thornton
By: 'Ellie'
Sep 18,2024
1 people found
this helpful
I am so pleased with my experience. The whole team was so helpful and their communication was amazing....
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By: Benjamin Brain
Sep 19, 2024
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Hi Ellie! Thank you for your 5-star review of your moving experience with Aimee and the Chaddesden team. We're delighted to see that you've been pleased with the whole experience and that your felt the team were helping and amazing at communicating. They pride themselves on their customer service so they'll be over the moon to see your comments as it makes a real difference. On behalf of the whole team here at Hannells, congratulations on your purchase and we wish you many happy memorie ...

“Our journey so far with Hannells has been won......”

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Sep 18,2024
Minithumbup
Aimee Thornton
Jo Riggott
By: 'Sarah Seale'
Sep 18,2024
1 people found
this helpful
Our journey so far with Hannells has been wonderful. The level of communication is second to none. Aimee Thornton has kept us informed of the progress of our house sale and has been on hand to answer questions. We would absolutely recommend Hannells to sell ...
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By: Benjamin Brain
Sep 19, 2024
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Hi Sarah (and the dogs!) Thank you for taking the time to leave such a fantastic review of your moving experience with Aimee, Jo and the Chaddesden team. We're delighted to see that you'd describe your journey with Hannells so far as wonderful and that you've found the team's communication second to none. Aimee and Jo will be really pleased to see your comments, they really do care about their work and their customers and your recommendation means a lot to every one here. On behalf of t ...

“Olivia and Mya have been very helpful and fri......”

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Sep 18,2024
Minithumbup
Mya
Olivia
By: 'Jo'
Sep 18,2024
1 people found
this helpful
Olivia and Mya have been very helpful and friendly so far as this is the first time I've rented a property....
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By: Benjamin Brain
Sep 19, 2024
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Hi Jo! Thank you for taking the time to leave such a positive review of your moving experience with Mya, Olivia and the Lettings team. We're really pleased to see that you've found them helpful and friendly and both Mya and Olivia will be delighted to know that they've made a difference in helping you to rent your property for the first time. On behalf of the whole team here, thank you fort trusting Hannells to find a great tenant for your property and we look forward to being of equall ...

“Hannells review...”

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Sep 18,2024
Minithumbup
Aimee Thornton
By: 'Callum Burke'
Sep 18,2024
1 people found
this helpful
Aimee has been really helpful and made everything clear and easy...
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By: Benjamin Brain
Sep 19, 2024
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Hi Callum, Thank you for taking the time to leave a 5-star review of your moving experience with Aimee and the Chaddesden. We're really pleased to see that you felt Aimee has been helpful and has made everything clear and easy throughout your purchase an Aimee will be delighted to see your comments. On behalf of the whole team here at Hannells, congratulations on your purchase and we look forward to being of service to you again in the future when it's time for your next move! All th ...

“Quick and easy process on renewing our yearly......”

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Sep 17,2024
Minithumbup
Leanna Holmes
By: 'Blake'
Sep 17,2024
1 people found
this helpful
Quick and easy process on renewing our yearly tenancy contract....
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By: Benjamin Brain
Sep 18, 2024
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Hi Blake! Thank you for taking the time to leave a 5-star review of your moving experience with Leanna and the Lettings team. We're delighted to see that you felt the service from Leanna was both quick and easy. On behalf of the whole team here at Hannells, thanks again for your positive feedback and if there's anything we do to help in the future, please feel free to reach out! All the very best, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience... ...

“Debbie and Eliza have been both very reactive......”

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Sep 16,2024
Minithumbup
Debbie
Eliza Tudgay
By: 'Fatma ABIDI'
Sep 16,2024
1 people found
this helpful
Debbie and Eliza have been both very reactive, transparent and helpfull during all the conveyancing process that was particularly challenging for this property purchase. They managed to keep everyone in this transaction calm and kept moving. I thank you very much for your profesionalism to ...
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By: Benjamin Brain
Sep 17, 2024
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Hi Fatma! Thank you for such a brilliant review of your moving experience with Debbie, Eliza and the Alvaston team. We're delighted that you felt both Debbie and Eliza have been reactive, transparent, helpful and professional throughout your property purchase and your recommendation means a lot to all of us. Debbie & Eliza will be really pleased to know that they made a difference and helped to keep everything calm. On behalf of the whole team here, congratulations on the purchase o ...

“Happy with the quick responses we've got from......”

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Sep 16,2024
Minithumbup
Aimee Thornton
By: 'Nicoleta'
Sep 16,2024
1 people found
this helpful
Happy with the quick responses we've got from Hannells agency and very excited for the whole process of buying our first house. Hoping for a quick buying process and would definitely recommend Hannells to friends and family....
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By: Benjamin Brain
Sep 17, 2024
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Hi Nicoleta! Thank for your such a positive 5-star review of your moving experience with Aimee and the Chaddesden team. We're really pleased to see that you've been happy with the service received from the team throughout the process of purchasing your first house and your recommendation means a lot to us! On behalf of the whole team here at Hannells, we wish you a swift journey to reach completion and hope you're looking forward to creating many happy memories in your new home. Cong ...

“Quick and easy tenancy renewals and property ......”

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Sep 16,2024
Minithumbup
Leanna Holmes
Kerrie
By: 'PETER CUFFLEY'
Sep 16,2024
1 people found
this helpful
Quick and easy tenancy renewals and property inspections from Hannells...
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By: Benjamin Brain
Sep 17, 2024
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Hi Peter! Thank you for your 5-star review of your moving experience with Leanna, Kerrie and the Lettings team. We're really pleased to see that you found the team to be quick and easy to deal with in relation to your property inspection. The team their pride themselves on their service to both their tenants and Landlords so they'll be delighted to see your comments. On behalf of the whole team here at Hannells, thank you for your positive feedback and please feel free to reach out if t ...

“Great work Leanna...”

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Sep 14,2024
Minithumbup
Leanna Holmes
By: 'Neil'
Sep 14,2024
1 people found
this helpful
Leanna is really helpful and deals with issues / queries quickly. I almost forget that we have a rental property because Leanna and the team manage it effectively on our behalf....
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By: Benjamin Brain
Sep 17, 2024
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Hi Neil! Thank you for such a fantastic review of your moving experience with Leanna and the Lettings team. We're delighted to see that the team manage your property so effectively that you almost forget you even have rental properties! That's exactly the type of service that the whole team aim to deliver so they'll be really pleased to see this mentioned in your comments, especially Leanna. On behalf of the whole team here, thank you for trusting Hannells with the management of your pr ...
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