Keystones Property
5/5, 417 reviews
97% recommended
96% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
98% lettings fee satisfaction

Property Features

Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can ... show more Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money back!
Keystones Property - Click to Visit Our Website

Latest Reviews

 View all Reviews 417
8th Apr 2024
reviewed by 'Devlin'
“As first time buyers we where a little nervous and needless to say absolutely clueless on the whole process. Libby ......”
29th Mar 2024
reviewed by 'Jordan'
“Harrison met Libby at Clockhouse during ‘what are we week’, where they discussed what Libby’s role is. Harrison reported ......”
28th Mar 2024
reviewed by 'Mandi'
“I recently had a great experience with Libby and she couldn’t have been nicer to me and my grandson, ......”
25th Mar 2024
reviewed by 'Junior'
“Libby has been nothing short of exceptional in her handling of our property purchase through Keystones.Amiable, prompt and knowledgable, ......”
12th Mar 2024
reviewed by 'Daniela'
“Renting a house through Keystones Property has been an absolute pleasure, thanks in large part to the exceptional service provided ......”
1st Mar 2024
reviewed by 'john toye'
“Scott and the team at Keystones's are by far the best estate agents out there. I have worked with Keystones's ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £40,000 £2,147,483,647
Lettings 97% 98% £650 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
75 1 87 4 126 2 92 4 25 1
Areas covered
  • RM5
  • IG11
  • RM3
  • IG2
  • RM1
  • RM4
  • RM2
  • RM7
  • RM8
  • IG10
  • RM6
  • RM9
Address

13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100

Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS Move With Us Property Redress Scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   56 to Rent   11
View more properties
Images & Videos

“I have nothing but praise for Keystones. They made removing ......”

Share on :
Mar 13,2017
Minithumbup
By: 'Debbie'
Mar 13,2017
0 people found
this helpful
I have nothing but praise for Keystones. They made removing a tenant and finding a new tenant very easy for me. I was kept informed of actions at all times and felt very safe in allowing their professional expertise deal with all situations....
read full review
Comment on agent fees
Fees seem very reasonable to me for the work Keystones did and continue to do for me.
Comments (0) Report abuse Print review
Was this helpful? Yes

“Scott and all the team at Keystones have been managing ......”

Share on :
Mar 13,2017
Minithumbup
Staff profile picture
Scott
By: 'Gareth'
Mar 13,2017
0 people found
this helpful
Scott and all the team at Keystones have been managing my property for over a year now. I initially moved abroad at short notice and Keystones were instrumental in ensuring that my property was rented out quickly and efficiently. Prospective tenants were found and selected ...
read full review
Comment on agent fees
Keystones fees are reasonable and any contractors they have employed on my behalf have been very competitive in price and excellent in quality.
Comments (0) Report abuse Print review
Was this helpful? Yes

“Scott manages my properties for me and has done an ......”

Share on :
Feb 13,2017
Minithumbup
By: 'Donna'
Feb 13,2017
0 people found
this helpful
Scott manages my properties for me and has done an outstanding job. He speaks regularly, pays my rentals on time, with a short email and receipt. He is very understanding and knows his job well, and all the rules relating to rentals....
read full review
Comment on agent fees
The fees are very reasonable
Comments (0) Report abuse Print review
Was this helpful? Yes

“Thank you Scott and the team for making the recent ......”

Share on :
Dec 11,2016
Minithumbup
Staff profile picture
Scott
By: 'C'
Dec 11,2016
0 people found
this helpful
Thank you Scott and the team for making the recent sale of a house smooth and relatively trouble free. The team were professional, friendly and Scott was always available to offer advice or answer queries with what was not a particularly straight forward sale. Assistance ...
read full review
Comment on agent fees
Comparable fees with the local agencies
Comments (0) Report abuse Print review
Was this helpful? Yes

“I found Keystones by chance one day browsing Rightmove and ......”

Share on :
Oct 12,2016
Minithumbup
By: 'Jessiecar'
Oct 12,2016
0 people found
this helpful
I found Keystones by chance one day browsing Rightmove and I am so glad I did. After searching daily for 6 months for a suitable flat to rent I had almost given up hope of finding anything. Amber and Chris have gone above and beyond in ...
read full review
Comment on agent fees
I found the fees a little expensive compared to new agencies, especially those Internet based agencies which are £99, but the fees are around the same as other more established agencies. The property check in inventory is very cheap.
Comments (0) Report abuse Print review
Was this helpful? Yes

“I was very pleased with the agency and all the ......”

Share on :
Oct 05,2016
Minithumbup
By: 'Anca'
Oct 05,2016
0 people found
this helpful
I was very pleased with the agency and all the staff I dealt with. Really helpful and honest. I rented a property that they were managing and each time we had an issue, they have quickly and professionaly solved it. Most of all we were ...
read full review
Comment on agent fees
Fair for the services offered.
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent Service. The property was sold quickly and at a ......”

Share on :
Aug 30,2016
Minithumbup
Staff profile picture
Scott
By: 'Mike'
Aug 30,2016
0 people found
this helpful
Excellent Service. The property was sold quickly and at a good price. I would definitely recommend to family and friends....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Couldn't recommended Keystones highly enough and in particular Scott Jay. ......”

Share on :
Jul 29,2016
Minithumbup
Staff profile picture
Scott
By: 'Saira'
Jul 29,2016
0 people found
this helpful
Couldn't recommended Keystones highly enough and in particular Scott Jay. We were looking to rent out our home and he made the process of finding suitable tenants a painless process. Keystones do all the leg work and he presented our home beautifully on right move. ...
read full review
Comment on agent fees
Very reasonable fees, we were pleased.
Comments (0) Report abuse Print review
Was this helpful? Yes

“Overall my experience with both Scott and Amber at Keystones ......”

Share on :
Jul 27,2016
Minithumbup
Staff profile picture
Scott
By: 'Stacey'
Jul 27,2016
0 people found
this helpful
Overall my experience with both Scott and Amber at Keystones property was fantastic. From viewing the property with Scott and then working through various correspondence with Amber. They were both professional and thorough which made my move practically seamless. I would not hesitate in in ...
read full review
Comment on agent fees
Initially I thought they were a little high but as noted above, it was certainly worth it. Any queries I had at any point through the whole process were answered exceptionally quickly and again as noted before in a professional manner. I cannot fault this agent.
Comments (0) Report abuse Print review
Was this helpful? Yes

“I have found Keystones Property professional and efficient while dealing ......”

Share on :
Jun 30,2016
Minithumbup
By: 'Haroon'
Jun 30,2016
0 people found
this helpful
I have found Keystones Property professional and efficient while dealing with queries and issues. They understand the need, cause and urgency of the concerns and requests, which I have raised with them, and were quick, to respond in order to get it resolve. Overall good ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been using keystones for the last 2 years. They ......”

Share on :
Jun 29,2016
Minithumbup
Staff profile picture
Scott
By: 'prem'
Jun 29,2016
0 people found
this helpful
I have been using keystones for the last 2 years. They have always found me high quality tenants. And these tenants are still with me after 2 years. There approach is very professional and use them to advise me on refurbishments that will suit the rental marker....
read full review
Comment on agent fees
Fees is very reasonable
Comments (0) Report abuse Print review
Was this helpful? Yes

“Professional service, efficient, good communication and honest from the beginning ......”

Share on :
Jun 07,2016
Minithumbup
Staff profile picture
Scott
By: 'Us'
Jun 07,2016
0 people found
this helpful
Professional service, efficient, good communication and honest from the beginning to the end of the sale. The agents were lovely to deal with - friendly and professional at all times....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Scott was always prompt and extremely helpful. He kep us ......”

Share on :
Jun 02,2016
Minithumbup
Staff profile picture
Scott
By: 'Bernipete'
Jun 02,2016
0 people found
this helpful
Scott was always prompt and extremely helpful. He kep us informed all the time and we felt like he was personally involved. The viewing day was run efficiently and we had 5 good quality offers. From start to finish took just 2 months. fantastic....
read full review
Comment on agent fees
Very reasonable
Comments (0) Report abuse Print review
Was this helpful? Yes

“I have just completed finding a new tenant for my ......”

Share on :
Jun 01,2016
Minithumbup
Staff profile picture
Scott
By: 'Glynis'
Jun 01,2016
0 people found
this helpful
I have just completed finding a new tenant for my rental property with Keystone properties and would highly recommend Scott, Chris , and Amber. They all go that extra length to answer your questions and keep you informed via email or phone every step of the ...
read full review
Comment on agent fees
Excellent value for money !
Comments (0) Report abuse Print review
Was this helpful? Yes

“All of the staff at Keystones have been really helpful ......”

Share on :
May 31,2016
Minithumbup
By: 'Mr'
May 31,2016
0 people found
this helpful
All of the staff at Keystones have been really helpful in helping me let out my property. Hoping to build a long-term relationship with the team. Thankyou....
read full review
Comment on agent fees
OK
Comments (0) Report abuse Print review
Was this helpful? Yes

“Scott and his team were fantastic throughout the whole sale ......”

Share on :
May 13,2016
Minithumbup
Staff profile picture
Scott
By: 'Gavin'
May 13,2016
0 people found
this helpful
Scott and his team were fantastic throughout the whole sale process, securing the best value for my property and keeping me updated at all times with any developments. Scott was always available on the phone to answer any questions. Scott also offered valuable advice and ...
read full review
Comment on agent fees
Very good value for money
Comments (0) Report abuse Print review
Was this helpful? Yes

“We have recently rented a flat through Keystones and have ......”

Share on :
May 02,2016
Minithumbup
Staff profile picture
Scott
By: 'Lewis'
May 02,2016
0 people found
this helpful
We have recently rented a flat through Keystones and have recieved an excellent service. From initially viewing the property through to moving in and sorting out any issues that have arose they have always been quick to help and respond. I recommend using Keystones if ...
read full review
Comment on agent fees
Agents fees are in line with other agents.
Comments (0) Report abuse Print review
Was this helpful? Yes

“5stars great team of people Scott and amber are alway ......”

Share on :
Apr 30,2016
Minithumbup
Staff profile picture
Scott
By: 'Lee'
Apr 30,2016
0 people found
this helpful
5stars great team of people Scott and amber are alway quick returning email and and are happy to help with question we couldn't be more happier with the service that we receive from them...
read full review
Comment on agent fees
Worth every penny
Comments (0) Report abuse Print review
Was this helpful? Yes

“I have had excellent service. Scott has been very attentive ......”

Share on :
Apr 24,2016
Minithumbup
Staff profile picture
Scott
By: 'Excellent'
Apr 24,2016
0 people found
this helpful
I have had excellent service. Scott has been very attentive and always willing to help even on his days of. Everything has gone so smoothly with the help of Scott and Amber. Thank you very much guys you made my moving in as stress free ...
read full review
Comment on agent fees
I was happy to pay the agent fees as they did everything and made my move very easy for me.
Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been happy with every stage of the lettings ......”

Share on :
Apr 22,2016
Minithumbup
By: '1'
Apr 22,2016
0 people found
this helpful
I have been happy with every stage of the lettings process. My Emails and telephone calls are always answered promptly....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Amber and Scoot were a pleasure to deal with from ......”

Share on :
Apr 06,2016
Minithumbup
Staff profile picture
Scott
By: 'JT'
Apr 06,2016
0 people found
this helpful
Amber and Scoot were a pleasure to deal with from the fist initial first phone call through to signing the contact and moving into the property. There were a few teething problems with the house but Amber was quick to get a date for a ...
read full review
Comment on agent fees
Standard for the area.
Comments (0) Report abuse Print review
Was this helpful? Yes

“The team were really helpful, always available to answer any ......”

Share on :
Mar 08,2016
Minithumbup
Staff profile picture
Scott
By: 'Samantha'
Mar 08,2016
0 people found
this helpful
The team were really helpful, always available to answer any questions and a friendly service - will definitely use again ! Thanks :)...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Scott was helpful and professional, and offered useful, practical advice ......”

Share on :
Mar 02,2016
Minithumbup
Staff profile picture
Scott
By: 'Anna'
Mar 02,2016
0 people found
this helpful
Scott was helpful and professional, and offered useful, practical advice in all aspects of letting. He was good at understanding the kind of tenants that I was looking for, and delivered on that in a short time scale. Scott was very pleasant to deal with ...
read full review
Comment on agent fees
good
Comments (0) Report abuse Print review
Was this helpful? Yes

“My wife and I received a first class service from ......”

Share on :
Feb 29,2016
Minithumbup
Staff profile picture
Scott
By: 'Mr'
Feb 29,2016
1 people found
this helpful
My wife and I received a first class service from Scott, Jason and Amber at Keystones. During the whole process they provided support and care. Moving house is a stressful process but we are now in our new house and I can't thank Keystones enough. ...
read full review
Comment on agent fees
Good
Comments (0) Report abuse Print review
Was this helpful? Yes

“Amber, Jason and Scott were truly exceptional in their service ......”

Share on :
Feb 23,2016
Minithumbup
By: 'Jude'
Feb 23,2016
0 people found
this helpful
Amber, Jason and Scott were truly exceptional in their service provided. Amber was my key contact and was friendly, professional and answered all my enquiries promptly and efficiently. I cannot fault them from the initial viewing - until the end they were very helpful - ...
read full review
Comment on agent fees
Good
Comments (0) Report abuse Print review
Was this helpful? Yes

“Keystones are a great agent, very helpful, excellent communication kept ......”

Share on :
Feb 18,2016
Minithumbup
Staff profile picture
Scott
By: 'Dhillons''
Feb 18,2016
0 people found
this helpful
Keystones are a great agent, very helpful, excellent communication kept us up to date with progress throughout the transaction,we would definitely recommend them, thanks guys...
read full review
Comment on agent fees
Reasonable
Comments (0) Report abuse Print review
Was this helpful? Yes

“I recently accepted a job abroad at relatively short notice ......”

Share on :
Feb 12,2016
Minithumbup
Staff profile picture
Scott
By: 'Gareth'
Feb 12,2016
0 people found
this helpful
I recently accepted a job abroad at relatively short notice and needed an agent that could organise everything for me. Scott and the team at Keystones Property have been thoroughly professional and efficient from my first meeting with them. They organised an inventory, gas safety ...
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Scott Jay
Feb 12, 2016
View all comments (1)
Wow, what a great review! Thank you Gareth, we really appreciate the feedback and happy to have you as a client on board! ...

“While I am already tenant in a property the property ......”

Share on :
Jan 04,2016
Minithumbup
Staff profile picture
Scott
By: 'Celal'
Jan 04,2016
0 people found
this helpful
While I am already tenant in a property the property management was handed over to Keystones Property and they handled that hand over period very well. They are very nice and kind. The agents have high level communication skills and they do what they promise. ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I encountered Keystones through a friend of mine, he recommended ......”

Share on :
Dec 16,2015
Minithumbup
Staff profile picture
Scott
By: 'David'
Dec 16,2015
0 people found
this helpful
I encountered Keystones through a friend of mine, he recommended them to me as a I had bought my first buy to let property and didn't really know what I was doing. I initially spoke to Scott who instantly put me at ease, explained everything ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“We use Keystones to find tenants for our rented properties. ......”

Share on :
Dec 16,2015
Minithumbup
By: 'Christine'
Dec 16,2015
0 people found
this helpful
We use Keystones to find tenants for our rented properties. We have used them around 6 times in the last few years. They are very professional in everything they do, and are always ready to help if there are any problems. They deal with the tenants ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes
Staff picture Scott
(176)
Staff picture Sam
(17)
Staff picture Chris
Staff picture Katie
Staff picture Ahmed
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact [email protected] or call 01708 909 100 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavor to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon

Awards won by Keystones Property

Regional Awards won by Keystones Property

Individual Branch Awards

Romford, RM5



Get in touch with

Keystones Property

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn