Keystones Property
5/5, 417 reviews
97% recommended
96% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
98% lettings fee satisfaction

Property Features

Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can ... show more Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money back!
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Latest Reviews

 View all Reviews 417
8th Apr 2024
reviewed by 'Devlin'
“As first time buyers we where a little nervous and needless to say absolutely clueless on the whole process. Libby ......”
29th Mar 2024
reviewed by 'Jordan'
“Harrison met Libby at Clockhouse during ‘what are we week’, where they discussed what Libby’s role is. Harrison reported ......”
28th Mar 2024
reviewed by 'Mandi'
“I recently had a great experience with Libby and she couldn’t have been nicer to me and my grandson, ......”
25th Mar 2024
reviewed by 'Junior'
“Libby has been nothing short of exceptional in her handling of our property purchase through Keystones.Amiable, prompt and knowledgable, ......”
12th Mar 2024
reviewed by 'Daniela'
“Renting a house through Keystones Property has been an absolute pleasure, thanks in large part to the exceptional service provided ......”
1st Mar 2024
reviewed by 'john toye'
“Scott and the team at Keystones's are by far the best estate agents out there. I have worked with Keystones's ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £40,000 £2,147,483,647
Lettings 97% 98% £650 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
75 1 87 4 126 2 92 4 25 1
Areas covered
  • RM5
  • IG11
  • RM3
  • IG2
  • RM1
  • RM4
  • RM2
  • RM7
  • RM8
  • IG10
  • RM6
  • RM9
Address

13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100

Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS Move With Us Property Redress Scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   56 to Rent   12
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“Jay Leonce was help as.we are so happy with ......”

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Sep 15,2019
Minithumbup
By: 'Lucian'
Sep 15,2019
0 people found
this helpful
Jay Leonce was help as.we are so happy with his work. Great service and great agency.thank you very much.we are happy with the house,great condition....
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“Great service...”

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Sep 15,2019
Minithumbup
By: 'Cintia'
Sep 15,2019
0 people found
this helpful
Jay helped us a lot . We had a bit off issue with the time,but he did managed to get the keys in time for us . We are really happy with the service and with the house too. Great company and very good service . Thank ...
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“Excellent service., always felt I could call ......”

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Aug 21,2019
Minithumbup
Staff profile picture
Scott
By: 'Gina'
Aug 21,2019
0 people found
this helpful
Excellent service., always felt I could call for help and assistance throughout my house moving experience..the team constantly provided back up and support....
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“Excellent...”

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Aug 16,2019
Minithumbup
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Scott
By: 'Doug'
Aug 16,2019
0 people found
this helpful
I recently sold my property with Keystones. The service I received especially from Ross was fantastic, we were kept fully informed and updated throughout the whole process. Over the period in which we were on the market we received 4 offers finally achieving a price well ...
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“My experience was amazing from start to finis......”

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Aug 15,2019
Minithumbup
By: 'Jag'
Aug 15,2019
1 people found
this helpful
My experience was amazing from start to finish, keystone and especially Ross the agent made the process as stress free as it could be and always kept me well informed. Many thanks!...
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“Best service we could ever get, I’ve tried ......”

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Aug 13,2019
Minithumbup
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Scott
By: 'Adam'
Aug 13,2019
1 people found
this helpful
Best service we could ever get, I’ve tried few top agency for finding our new flat and I wasn’t to happy with. Keystones property really look after us from day one. Service they provided to us it was very professional and super quick. ...
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“Very professional and also supportive and und......”

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Aug 13,2019
Minithumbup
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Scott
By: 'Laura'
Aug 13,2019
1 people found
this helpful
Very professional and also supportive and understanding. Worked very hard to sell our house. Always kept us updated of what was going on. Could not fault all the staff very polite and well mannered....
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“very professional agency...”

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Aug 13,2019
Minithumbup
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Scott
By: 'Diana'
Aug 13,2019
1 people found
this helpful
Very happy with the service at Keystones! Communication was fast and efficient, we always felt looked after, thanks to Scott who was also super friendly and professional ! Can highly recommend this agency !...
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“Keystone property arranged a quick valuation ......”

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Aug 13,2019
Minithumbup
By: 'Sharon'
Aug 13,2019
1 people found
this helpful
Keystone property arranged a quick valuation for our property, valuation procedure was explained well by the agent. The cost which we would have to pay for selling was easy to understand with a simple pricing structure. As soon as we instructed a contract was signed ...
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“Scott and the team at Keystones have always b......”

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Aug 09,2019
Minithumbup
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Scott
By: 'Samantha'
Aug 09,2019
0 people found
this helpful
Scott and the team at Keystones have always been very helpful and successful finding me a tenant. They keep me updated from start to finish and happily answer any questions i have along the way...
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“Excellent...”

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Jun 13,2019
Minithumbup
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Scott
By: 'Georgiana'
Jun 13,2019
0 people found
this helpful
Ross has been very polite and helpful during the process of buying our second home , nothing is too much trouble for him...
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Comment on agent fees
I am buying so no fees are paid from myself
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“Accommodating and Motivated...”

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Jun 12,2019
Minithumbup
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Scott
By: 'Tami'
Jun 12,2019
0 people found
this helpful
I inquired about a retroactive valuation on my property and Scott Jay responded immediately. He was pleasent to interact with as well as professional. I would use his services again and recommend him to others....
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N/A
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“Great all-round experience...”

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Jun 07,2019
Minithumbup
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Scott
By: 'Fiona'
Jun 07,2019
0 people found
this helpful
Key-Stones have really helped me find a buyer for my parents' house in Havering-atte-Bower. They are a smaller business which I like and I have felt very included at every step of the process. My main dealings were with Ross and Scott who have both ...
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Comment on agent fees
Fair
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“Excellent Customer Service throughout!...”

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Jun 05,2019
Minithumbup
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Scott
By: 'Abby'
Jun 05,2019
0 people found
this helpful
Keystones Ross, Scott and Jay were absolutely brilliant getting plenty of viewings through the door, always on hand if i needed to rearrange/reschedule and always happy to work around us as sellers. Scott was great assisting with the after sale care and again Ross ...
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Comment on agent fees
The agent fees were probably the cheapest in my area so was pleased with the fee.
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“Brilliant service...”

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May 29,2019
Minithumbup
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Scott
By: 'M.lawrence'
May 29,2019
0 people found
this helpful
Brilliant service! Scott, Jay and the team were very professional, efficient and friendly, they made the whole process easy and were always on call to answer any questions. I would highly recommend as you'll receive a top service....
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Comment on agent fees
Good
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“Excellent service!!...”

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May 29,2019
Minithumbup
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Scott
By: 'Shahed'
May 29,2019
0 people found
this helpful
Keystones property were easy to work with, and were extremely helpful throughout the whole process. Jay was in constant communication keeping me posted and updating me regularly. I will highly recommend Jay from Keystones to finding your new home....
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“Great customer service, very quick to respond to any enquiries....”

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May 28,2019
Minithumbup
By: 'Anthony'
May 28,2019
0 people found
this helpful
Really happy with the service provided, both Jay and Ross we found to be very helpful and kept us well informed of the progress of the sale of our property....
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Really happy with the service provided, both Jay and Ross we found to be very helpful and kept us well informed of the progress of the sale of our property.
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“Feedback...”

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May 25,2019
Minithumbup
By: 'Danny'
May 25,2019
0 people found
this helpful
Our house was recently on the market with keystones. We found the whole team to be extremely professional but we mainly dealt with Ross. He always gave us plenty of notice when we had a viewing booked to ensure we could make arragements to leave ...
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“Excellent service...”

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May 24,2019
Minithumbup
By: 'Shabana'
May 24,2019
0 people found
this helpful
Keystone agency  was among the best companies I have come across their service has been excellent, in particular Jay who went way above and beyond his job title and made sure our queries were dealt with immediately. We have been in a search for a ...
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Comment on agent fees
Good
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“Very helpful...”

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May 23,2019
Minithumbup
By: 'Mr'
May 23,2019
0 people found
this helpful
Will was very helpful and quick on responding back and keeping up with communication and very punctual Thanks a lot will...
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“A very happy customer....”

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May 02,2019
Minithumbup
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Scott
By: 'Andy'
May 02,2019
0 people found
this helpful
The whole team were amazing. A special mention to Scott and Jay for there very professional approach to selling my property. To be honest I think I spoke to most of the team through the process and all very helpful along the way. It was ...
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Comment on agent fees
Very competitive compared to others on the high street. Worth the fee though. They do work for it!
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“Very honest and up front...”

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May 02,2019
Minithumbup
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Scott
By: 'Dan'
May 02,2019
0 people found
this helpful
I found keystone very good to deal with. They are very honest inland forthcoming in all their opinions and recommendations at all stages of the process of finding a tennant. But will ultimately leave the decision making to you if you so wish. We made ...
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Comment on agent fees
Ok
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“A very professional, prompt, friendly service....”

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May 01,2019
Minithumbup
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Scott
By: 'Mr'
May 01,2019
0 people found
this helpful
A very professional and prompt service provided by Scott, Jay and the team. The team will go the extra mile in helping you every step of the way with all your property needs from letting to sales. Shopped around other agents but came back and ...
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Comment on agent fees
Good
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“Mrs...”

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May 01,2019
Minithumbup
By: 'Elaine'
May 01,2019
0 people found
this helpful
Thank you Ross for selling our property so glad we used Keystones you have all been very efficient, helpful and nice to deal with friendly staff would highly recommend Keystones....
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Comment on agent fees
Good
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“Excellent Service!...”

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Apr 30,2019
Minithumbup
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Scott
By: 'Donna'
Apr 30,2019
0 people found
this helpful
I find the whole experience and contribution from Mr. Ross Clark to be of great help and total professionalism. As a first time buyer the whole process was rather challenging but with Ross's input and expertise not to mention patience was invaluable....
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“Rental...”

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Apr 25,2019
Minithumbup
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Scott
By: 'Elena'
Apr 25,2019
0 people found
this helpful
Thank you Keystone, especially Jay who manange to prepare all my paper work really fast.. proof of profesionalism and commitment....
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“Very Impressed...”

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Apr 12,2019
Minithumbup
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Scott
By: 'Gary'
Apr 12,2019
0 people found
this helpful
The whole team at Keystone are great, I only wanted to go through one estate agents who show some urgency, have good local knowledge of the market and offer a good level of service, they are a very professional outfit who deal with things in ...
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good
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“very Professional...”

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Apr 09,2019
Minithumbup
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Scott
By: 'Seyed'
Apr 09,2019
0 people found
this helpful
wonderful job done it was easy to understand things I am happy with this place , THANK U GUYS FOR A SUCH A GOOD SERVICE ....
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Comment on agent fees
good
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“Highly professional attitude...”

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Apr 06,2019
Minithumbup
By: 'Imran'
Apr 06,2019
1 people found
this helpful
We found Ross Friendly Easy to contact Always there for us Perfection Efficient Confident Understandable Simply he is the best...
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Comment on agent fees
Good reasonable
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“Purchase...”

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Apr 04,2019
Minithumbup
By: 'LB'
Apr 04,2019
0 people found
this helpful
The team helped to push my sale/purchase through when we had obstacles to overcome. It was very much appreciated....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact [email protected] or call 01708 909 100 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavor to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon

Awards won by Keystones Property

Regional Awards won by Keystones Property

Individual Branch Awards

Romford, RM5



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