Keystones Property
5/5, 417 reviews
97% recommended
96% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
98% lettings fee satisfaction

Property Features

Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can ... show more Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money back!
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Latest Reviews

 View all Reviews 417
8th Apr 2024
reviewed by 'Devlin'
“As first time buyers we where a little nervous and needless to say absolutely clueless on the whole process. Libby ......”
29th Mar 2024
reviewed by 'Jordan'
“Harrison met Libby at Clockhouse during ‘what are we week’, where they discussed what Libby’s role is. Harrison reported ......”
28th Mar 2024
reviewed by 'Mandi'
“I recently had a great experience with Libby and she couldn’t have been nicer to me and my grandson, ......”
25th Mar 2024
reviewed by 'Junior'
“Libby has been nothing short of exceptional in her handling of our property purchase through Keystones.Amiable, prompt and knowledgable, ......”
12th Mar 2024
reviewed by 'Daniela'
“Renting a house through Keystones Property has been an absolute pleasure, thanks in large part to the exceptional service provided ......”
1st Mar 2024
reviewed by 'john toye'
“Scott and the team at Keystones's are by far the best estate agents out there. I have worked with Keystones's ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £40,000 £2,147,483,647
Lettings 97% 98% £650 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
75 1 87 4 126 2 92 4 25 1
Areas covered
  • RM5
  • IG11
  • RM3
  • IG2
  • RM1
  • RM4
  • RM2
  • RM7
  • RM8
  • IG10
  • RM6
  • RM9
Address

13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100

Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS Move With Us Property Redress Scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   56 to Rent   12
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“We contacted Keystones after being recommended them from a famil ......”

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Nov 12,2015
Minithumbup
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Scott
By: 'Camelia'
Nov 12,2015
0 people found
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We contacted Keystones after being recommended them from a famil member.. Scott came to our property within a few days to take pictures and discuss the process. We had lots of block viewings within the first two weeks but something wasn't working so Scott agreed ...
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Comment on agent fees
Very fair!
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“We went to a viewing with Keystones and despite there ......”

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Nov 07,2015
Minithumbup
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Scott
By: 'Hannah'
Nov 07,2015
0 people found
this helpful
We went to a viewing with Keystones and despite there being several people also viewing we felt that Scott was approachable and able to answer most of our questions about the property. When going through the holding process Amber was dedicated to promoting our request ...
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Comment on agent fees
These were the highest fees we have had to pay, and we have rented in central London!
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“Keystones property has provided an excellent service throughout purchasing a ......”

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Nov 06,2015
Minithumbup
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Scott
By: 'AnthonyC'
Nov 06,2015
0 people found
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Keystones property has provided an excellent service throughout purchasing a property I would like to thank Jason and Scott for assisting, they have kept me up to date on daily basis in regards of purchasing the property I wanted. All funds and contracts went through ...
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“Excellent advice in marketing property sale and administration of Open ......”

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Oct 29,2015
Minithumbup
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Scott
By: 'Anthony'
Oct 29,2015
0 people found
this helpful
Excellent advice in marketing property sale and administration of Open Day which generated a lot of interest in the property an excellent sale price and numerous prospective purchasers. In addition Keystones provided a great and rapid service in analysing the prospective purchasers which facilitated a ...
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“Kestones staff have been very professional from start to finish ......”

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Oct 29,2015
Minithumbup
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Scott
By: 'Tezcan'
Oct 29,2015
0 people found
this helpful
Kestones staff have been very professional from start to finish of the sale of my property. Great communication and consistent. Very good at meeting deadlines and providing advise in the whole ups and downs of selling. the staff provided a lot of their time and ...
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“I couldn't ask for better help by the 3 that work ......”

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Oct 28,2015
Minithumbup
By: 'Eren'
Oct 28,2015
0 people found
this helpful
I couldn't ask for better help by the 3 that work with keystones. They helped me and guided me in everything that I had to do and help solve solutions that came up. I recommend anyone who is buying or renting to use keystones as they ...
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“We had a great experience with Scott and Jason from ......”

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Oct 20,2015
Minithumbup
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Scott
By: 'E'
Oct 20,2015
0 people found
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We had a great experience with Scott and Jason from Keystones. They listened when we spoke, were accessible, responsive and tenacious. Throughout a long, drawn out process, Scott and Jason were the ones who pushed the sale and related purchase through, taking the stress out ...
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“The service was very professional Scott and Amber are very ......”

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Sep 22,2015
Minithumbup
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Scott
By: 'Keneisha'
Sep 22,2015
0 people found
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The service was very professional Scott and Amber are very informative and prompt when dealing with queries. they ensure that as tenants you are cobmfortable as possible...
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“I give Keystone agents excellent mark because they were efficient ......”

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Sep 18,2015
Minithumbup
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By: 'Olga'
Sep 18,2015
0 people found
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I give Keystone agents excellent mark because they were efficient and very professional in finding tenants for my property/ They have completed all related paperwork in due course and made sure I have had all in place. They organised all necessary formalities to help me ...
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“Keystones provided a professional and courteous service and were very ......”

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Sep 15,2015
Minithumbup
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By: 'Danny'
Sep 15,2015
0 people found
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Keystones provided a professional and courteous service and were very prompt in their handling of my purchase of the property....
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“Very easy to deal with this agency, the stuff is ......”

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Sep 12,2015
Minithumbup
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Scott
By: 'Chris'
Sep 12,2015
0 people found
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Very easy to deal with this agency, the stuff is friendly, they deal with all my enquiries in a promt and professional manner....
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“I purchased Coopersale close through Keystones in Loughton as a ......”

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Sep 08,2015
Minithumbup
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Scott
By: 'Keiht'
Sep 08,2015
0 people found
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I purchased Coopersale close through Keystones in Loughton as a and despite a very difficult sale I found that Jason and Scott alway came back to promptly to answer any quarry I had and went out of their way in insure the sale proceed smoothly ...
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“They were polite and not pushy. They listened to our ......”

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Aug 02,2015
Minithumbup
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Scott
By: 'Mr'
Aug 02,2015
0 people found
this helpful
They were polite and not pushy. They listened to our needs and how we we wanted to go ahead with our sale. They arranged an open day which went without any problems and this led to an offer and eventually a sale. We can highly ...
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Comment on agent fees
They actually worked very hard for their fees. Every Friday Jason or Scott would call with an update or just a chat to ask us how we were in this very stressful time.
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“This is my first time renting out a property, we ......”

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Jul 20,2015
Minithumbup
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By: 'Richard'
Jul 20,2015
0 people found
this helpful
This is my first time renting out a property, we initially went with Keystones after reading the positive reviews on this site! Scott is extremely professional and has displayed great attention to detail and cares as much about getting the right tenant for the property ...
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Comment on agent fees
We thought the fees were very reasonable compared to others and the level of service we have received.
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“I used Keystones to let my first property. They did ......”

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Jul 14,2015
Minithumbup
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Scott
By: 'claire'
Jul 14,2015
0 people found
this helpful
I used Keystones to let my first property. They did exactly what they promised and more. They made the whole process easy for me by securing me a tenant quickly and efficiently. They kept me updated and informed at each stage and made the whole ...
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Comment on agent fees
agent fees I found excellent - one of the best in the areas
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“We originally brought our house from keystones and couldn't believe ......”

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Jul 13,2015
Minithumbup
By: 'Lucy'
Jul 13,2015
0 people found
this helpful
We originally brought our house from keystones and couldn't believe how much Scott did for us. He was always updating us with information and was always available if a problem arose. Therefore when we came to selling our house we had no worries about using ...
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Comment on agent fees
The house was advertised on rightmove the same day. The pictures were also amazing. All the hard work keystones put in and for 1% fees it's amazing.
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“I first encountered Keystones Property last year when I was ......”

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May 27,2015
Minithumbup
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Scott
By: 'John'
May 27,2015
0 people found
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I first encountered Keystones Property last year when I was selling my house in Valley Hill, Loughton. The agent who came round was Scott. He was the only agent who actually spoke to me properly; cared about my concerns and needs. I was happy to ...
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“I first undertook the services of Keystones Property in March ......”

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May 07,2015
Minithumbup
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Scott
By: 'Michael'
May 07,2015
0 people found
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I first undertook the services of Keystones Property in March of 2014 when I needed to rent out my flat. Not a lover of agents at the time I was pleasantly surprised by the proffesionialism of the service provided. I used keystones tenant finding service and ...
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Comment on agent fees
Very competitive and thorough.
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“Keystones were an excellent management company. They were professional and ......”

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Apr 17,2015
Minithumbup
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Scott
By: 'Gemma'
Apr 17,2015
0 people found
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Keystones were an excellent management company. They were professional and efficient. We felt that they went the extra mile to ensure that we were happy as landlords and that our property was looked after. Scott and Amber were great to work with throughout the whole ...
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“I was extremely grateful for the level of attention to ......”

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Apr 14,2015
Minithumbup
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Scott
By: 'Nick'
Apr 14,2015
0 people found
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I was extremely grateful for the level of attention to detail & the excellent customer service that Scott & Amber have provided. What was even more impressive was Scott's ability to locate a tenant who agreed a twelve month rental within 48 hours & Scott went out of his ...
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Comment on agent fees
The fees were exactly what Scott said they would be from day one & there were no hidden costs like other agents. Better value than the other competitors, I am lucky to have chosen them to represent me.
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“Scott and Amber have been very helpful in finding excellent ......”

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Apr 01,2015
Minithumbup
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Scott
By: 'Becki'
Apr 01,2015
0 people found
this helpful
Scott and Amber have been very helpful in finding excellent tenants to let our property and subsequently managing it for us. They deal with any problems that occur quickly and efficiently. We would highly recommend using them for lettings and property management. Thank you!...
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“I found both Scott Jay and Amber Miller of Keystone ......”

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Mar 24,2015
Minithumbup
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Scott
By: 'David'
Mar 24,2015
0 people found
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I found both Scott Jay and Amber Miller of Keystone Properties very attentive and they dealt very efficiently with all my questions regarding the letting of my property .The property was rented off very quickly and all was explained in a clear and concise proffesional ...
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“I am a landlady & have been letting property for the ......”

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Mar 12,2015
Minithumbup
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Scott
By: 'Gen'
Mar 12,2015
0 people found
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I am a landlady & have been letting property for the last 20 years since moving to Essex I have tried several different agents but would now only use Keystone. I have increased my portfolio in the last couple of years & have had no hesitation in letting ...
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Comment on agent fees
Reasonable & fair
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“Scott has always been utmost helpful, kind and caring. He ......”

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Mar 10,2015
Minithumbup
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Scott
By: 'Michal'
Mar 10,2015
0 people found
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Scott has always been utmost helpful, kind and caring. He has been the best agent I have been dealing with in London so far...
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“I am a landlady and have been in business for ......”

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Mar 08,2015
Minithumbup
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Scott
By: 'Mrs'
Mar 08,2015
0 people found
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I am a landlady and have been in business for the last five years , since my husband died .i was left a few properties , over the last few years i have met many agents . But i can honestly say Scott Jay is the best agent ...
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“My husband and I found Scott Jay and his team ......”

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Mar 07,2015
Minithumbup
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Scott
By: 'Mr'
Mar 07,2015
0 people found
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My husband and I found Scott Jay and his team to be highly professional. We purchased the property from Key-Stones and we are now using them to manage the property. They have been a delight to deal with and as new landlords they have given ...
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“Scott and Amber have found tenants, managed those tenants and ......”

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Mar 04,2015
Minithumbup
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Scott
By: 'donna'
Mar 04,2015
0 people found
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Scott and Amber have found tenants, managed those tenants and organised repairs to the property. They have communicated regularly and are very fair and professional....
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Comment on agent fees
very reasonable for the area
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact [email protected] or call 01708 909 100 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavor to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon

Awards won by Keystones Property

Regional Awards won by Keystones Property

Individual Branch Awards

Romford, RM5



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