Keystones Property
5/5, 417 reviews
97% recommended
96% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
98% lettings fee satisfaction

Property Features

Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can ... show more Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money back!
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Latest Reviews

 View all Reviews 417
8th Apr 2024
reviewed by 'Devlin'
“As first time buyers we where a little nervous and needless to say absolutely clueless on the whole process. Libby ......”
29th Mar 2024
reviewed by 'Jordan'
“Harrison met Libby at Clockhouse during ‘what are we week’, where they discussed what Libby’s role is. Harrison reported ......”
28th Mar 2024
reviewed by 'Mandi'
“I recently had a great experience with Libby and she couldn’t have been nicer to me and my grandson, ......”
25th Mar 2024
reviewed by 'Junior'
“Libby has been nothing short of exceptional in her handling of our property purchase through Keystones.Amiable, prompt and knowledgable, ......”
12th Mar 2024
reviewed by 'Daniela'
“Renting a house through Keystones Property has been an absolute pleasure, thanks in large part to the exceptional service provided ......”
1st Mar 2024
reviewed by 'john toye'
“Scott and the team at Keystones's are by far the best estate agents out there. I have worked with Keystones's ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £40,000 £2,147,483,647
Lettings 97% 98% £650 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
75 1 87 4 126 2 92 4 25 1
Areas covered
  • RM5
  • IG11
  • RM3
  • IG2
  • RM1
  • RM4
  • RM2
  • RM7
  • RM8
  • IG10
  • RM6
  • RM9
Address

13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100

Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS Move With Us Property Redress Scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   56 to Rent   12
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“Very satisfied about work and results. Thanks......”

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Nov 18,2020
Minithumbup
By: 'Veronica'
Nov 18,2020
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Very satisfied about work and results. Thanks Jay,we found the house that we like, he is a really good guy and very professional. He became like a friend for us and he gave a lot of support and advice. And thanks Adil we had ...
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“Outstanding service...”

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Oct 30,2020
Minithumbup
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Scott
By: 'Sharon'
Oct 30,2020
0 people found
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Adil and his team were professional and provided outstanding service during the sale of a very much loved family property. They were very understanding due to the cause of the sale. They delivered on what they promised with a swift sale. Would highly recommend them....
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“Great service...”

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Oct 29,2020
Minithumbup
By: 'Georgena'
Oct 29,2020
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Very quick and easy experience with Jay. It only took a matter of days between viewing and moving into the property. Great service...
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“Great service, quick process!...”

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Oct 22,2020
Minithumbup
By: 'Taylor'
Oct 22,2020
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Had an amazing experience with Jay at Keystones. We contacted about a viewing and we were moved in in less than a week. Always updated on the process throughout as well. Would definitely recommend!...
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“Exceptional service...”

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Oct 20,2020
Minithumbup
By: 'Fatma'
Oct 20,2020
0 people found
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Very happy with the service provided by Keystones property. The team were very helpful and support us every step of the way through the purchase of our first property. I definitely recommend Keystones property if you are looking purchase a property....
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“Adil and the team at Keystones have been flaw......”

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Oct 03,2020
Minithumbup
By: 'Farah'
Oct 03,2020
0 people found
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Adil and the team at Keystones have been flawless, I can’t fault them at all. Their service has been amazing. They facilitated the sale of the property and liaised with all parties involved keeping everyone up to date. I would definitely recommend Keystones and ...
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“Best team of estate agents...”

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Sep 30,2020
Minithumbup
By: 'Danielle'
Sep 30,2020
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Adil and his team are the best team of estate agents I’ve ever used. Originally on with a different agent we switched to Keystones who were much quicker to adapt and react following lockdown. Jay and Will worked hard to find us the right ...
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“Great service and personable staff...”

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Sep 19,2020
Minithumbup
By: 'Parwinder'
Sep 19,2020
0 people found
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Adil at Keystones was amazing. Supported us through the process, kept us updated, regular communication and always on hand to answer our queries. He’s personable and really helpful, took away a lot of the stress of buying our first home (especially during a pandemic ...
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“A very happy customer...”

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Sep 04,2020
Minithumbup
By: 'Linda'
Sep 04,2020
0 people found
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Keystones in Collier Row act as a team and, even during the pandemic, whoever answered the phone could keep me updated on the sale of our property. They arranged multiple viewings and we had an offer within days of the house being marketed. This first ...
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“Thanks Jay...”

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Sep 03,2020
Minithumbup
By: 'James'
Sep 03,2020
0 people found
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Great service from Jay at Keystones - quick and efficient from the start and fantastic communication all the way through. Jay made our process quick and easy - and actually quite enjoyable! Amazing - would recommend Jay to anyone looking to buy or sell their ...
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“Amazing service from Jay at Keystones......”

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Aug 31,2020
Minithumbup
By: 'Abby'
Aug 31,2020
0 people found
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I have had such a fantastic experience from Jay at Keystones from the very start. From the beginning, Jay has been professional, knowledgable, understanding and hardworking in order to find us our first property. Jay knew exactly what we wanted and went above and beyond ...
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“Very good service ?He was really professio......”

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Aug 26,2020
Minithumbup
By: 'Aida'
Aug 26,2020
0 people found
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Very good service ? He was really professional. All the team was fantastic, good comunication. Very good price for the house Highly recommend. Thank you!...
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“He done an out of hours viewing!...”

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Aug 20,2020
Minithumbup
By: 'Jetmir'
Aug 20,2020
0 people found
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If i could give more than 5 stars i would. Jay answered the phone at all hours. Let me view the property after 7pm when they close at 6 and helped me secure the property at a very good price. One of the best lettings agents ive ...
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“Quick & Easy Process!...”

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Aug 20,2020
Minithumbup
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Scott
By: 'Roberta'
Aug 20,2020
0 people found
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Keystones Property have been absolutely amazing! A huge thanks to Jay who recommended a property to us to rent that was not even in a location we were looking for initially. Very happy we followed his recommendation. We paid the deposit on the spot and ...
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“Had what turned out to be a very difficult pr......”

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Aug 17,2020
Minithumbup
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Scott
By: 'Michael'
Aug 17,2020
0 people found
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Had what turned out to be a very difficult property to sell which dragged on due to a gazundering buyer, an unresponsive freeholder and of course market uncertainty due to Brexit and Covid. All through Adil & team persisted, found a new buyer, kept pressure on ...
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“Thank You Guys!!!...”

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Aug 15,2020
Minithumbup
By: 'Inga'
Aug 15,2020
0 people found
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Keystones is a very good company. Thank you for helping me secure this beautiful property. We received a bottle of champagne when we moved in and it was stress free. Thank you so much Jay and Keystones....
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“We highly recommend this Estate Agents. Af......”

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Aug 13,2020
Minithumbup
By: 'Derek'
Aug 13,2020
0 people found
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We highly recommend this Estate Agents. After being let down on several occasions by other Agents, we finally sold our home in 6 days. We had no fuss and no worries. Our thanks go personally to Ross, Jay and Adil. Adil kept us in the loop ...
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“Great agent, so sorry we offered with another......”

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Aug 12,2020
Minithumbup
By: 'Mark'
Aug 12,2020
0 people found
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Great agent, so sorry we offered with another agent but wanted to leave you a review as you have been excellent with our search and very attentive. Good luck for the future, it’s a shame all the other estate agents in the area aren’...
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“Great team...”

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Aug 10,2020
Minithumbup
By: 'Jo'
Aug 10,2020
0 people found
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Adil Jay & Will at keystone property Collier Row have all been a pleasure to work with in the sale of my home. Even during the pandemic of coronavirus they have kept me fully informed of all activity in the sale of my home. Would 100% recommend....
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“Would like say thank you to keystones propert......”

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Jul 24,2020
Minithumbup
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Scott
By: 'Ruben'
Jul 24,2020
0 people found
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Would like say thank you to keystones property In particular to Jay and Scott for the help and support and service they give to help us get the new house....
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“The service from Keystones and Especially Adi......”

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Jul 20,2020
Minithumbup
By: 'kieron'
Jul 20,2020
0 people found
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The service from Keystones and Especially Adil has been fantastic. Adil has been very reassuring and guiding us through the moving process which has been very stressful but Adil has been brilliant and i could not thank him enough. If we move again i will ...
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“Great professional service...”

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Jun 29,2020
Minithumbup
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Scott
By: 'Gary'
Jun 29,2020
0 people found
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Great professional service. The photos were well done and multiple viewings were organised as soon as the property was up for Sale. The experience of selling was smooth and not stressful, Adil and the team were all very helpful. Would recommend using Keystones....
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“Excellent service!! Thank you, William Smith ......”

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Jun 18,2020
Minithumbup
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Scott
By: 'Alex'
Jun 18,2020
0 people found
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Excellent service!! Thank you, William Smith and Scott Jay. A professional, smart and good communication team! I will strongly recommended them!!!! Alex,...
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“Really thank you for the great smooth support......”

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Jun 15,2020
Minithumbup
By: 'nazire'
Jun 15,2020
0 people found
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Really thank you for the great smooth supportive process in buying my property. A special thank you to Adil who was really supportive and helpful....
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“Excellent service. They got my property rente......”

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Jun 05,2020
Minithumbup
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Scott
By: 'Mehul'
Jun 05,2020
0 people found
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Excellent service. They got my property rented within 2 weeks of taking photos in the COVID-19 climate. Very happy with the service provided so far....
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“Great service!...”

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May 31,2020
Minithumbup
By: 'Abbie'
May 31,2020
0 people found
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We had the help of Keystones when buying our first property. I would deffently reccomend using them. We had help from Jay and Adil and they both made the experience a lot less stressful and were both very helpful. Thank you, Abbie & Scott...
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“Firstly I would like say that the entire team......”

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May 28,2020
Minithumbup
By: 'Terry'
May 28,2020
0 people found
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Firstly I would like say that the entire team at keystones are friendly , dedicated and excellent at their jobs. We have recently sold our house through them and the experience was made seamlessly. The house pictures that they took were far better than any other ...
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“Property buying...”

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May 19,2020
Minithumbup
By: 'Elif'
May 19,2020
0 people found
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Adil was brilliant with helping me move into my new house, all the paperwork was done very quickly and there was no fuss and any questions or queries I had were all dealt with very professionally and quickly. Thank you for all your effort and ...
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“Fantastic service...”

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May 18,2020
Minithumbup
By: 'Jon'
May 18,2020
0 people found
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We used the team at Keystones to sell our property after receiving a recommendation and they have been amazing from start to finish. Ross talked us through all the options at the start, filling us with confidence in their ability to get our property sold. ...
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“property sale...”

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May 04,2020
Minithumbup
Staff profile picture
Scott
By: 'vanessa'
May 04,2020
0 people found
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I cant speak highly enough of my experience with Keystones property. Manager Adil and team have shown throughout the negotiations and closing true professionalism and genuine interest on both sides towards there clients being quick to reslove and handle any issues, callbacks and informed throughout ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact [email protected] or call 01708 909 100 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavor to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon

Awards won by Keystones Property

Regional Awards won by Keystones Property

Individual Branch Awards

Romford, RM5



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