Keystones Property
5/5, 417 reviews
97% recommended
96% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
98% lettings fee satisfaction

Property Features

Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can ... show more Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money back!
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Latest Reviews

 View all Reviews 417
8th Apr 2024
reviewed by 'Devlin'
“As first time buyers we where a little nervous and needless to say absolutely clueless on the whole process. Libby ......”
29th Mar 2024
reviewed by 'Jordan'
“Harrison met Libby at Clockhouse during ‘what are we week’, where they discussed what Libby’s role is. Harrison reported ......”
28th Mar 2024
reviewed by 'Mandi'
“I recently had a great experience with Libby and she couldn’t have been nicer to me and my grandson, ......”
25th Mar 2024
reviewed by 'Junior'
“Libby has been nothing short of exceptional in her handling of our property purchase through Keystones.Amiable, prompt and knowledgable, ......”
12th Mar 2024
reviewed by 'Daniela'
“Renting a house through Keystones Property has been an absolute pleasure, thanks in large part to the exceptional service provided ......”
1st Mar 2024
reviewed by 'john toye'
“Scott and the team at Keystones's are by far the best estate agents out there. I have worked with Keystones's ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £40,000 £2,147,483,647
Lettings 97% 98% £650 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
75 1 87 4 126 2 92 4 25 1
Areas covered
  • RM5
  • IG11
  • RM3
  • IG2
  • RM1
  • RM4
  • RM2
  • RM7
  • RM8
  • IG10
  • RM6
  • RM9
Address

13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100

Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS Move With Us Property Redress Scheme
Rankings
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Estate agents
Letting agents
Latest Properties for Sale   56 to Rent   11
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“Thanks Candice and Sam they are brilliant peo......”

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Oct 11,2022
Minithumbup
By: 'Sardier'
Oct 11,2022
0 people found
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Thanks Candice and Sam they are brilliant people. Always there to help support you, great communication and service. Thanks once again....
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“Best estate agent in London , always help fin......”

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Sep 07,2022
Minithumbup
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Scott
By: 'Mr Wang and Mrs Fan'
Sep 07,2022
0 people found
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Best estate agent in London , always help find best solutions for the clients, we are so lucky to get our nice property from Keystones , and best wish to Scott and Keystones ,will definitely recommend!!!!...
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“Effective and Proactive Property Sale...”

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Sep 06,2022
Minithumbup
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Scott
By: 'Rachael'
Sep 06,2022
0 people found
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Keystones were efficient and proactive in the sale of our property. All the staff are friendly and competent and we were very happy with the overall service we received....
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“Really helpful local estate agents. From the ......”

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Sep 05,2022
Minithumbup
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Scott
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Chris
By: 'Micah'
Sep 05,2022
0 people found
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Really helpful local estate agents. From the very beginning Keystones demonstrated a competence and genuineness that is not easily associated with the industry. Our family was made to feel very comfortable in their hands. Our valuation was spot on, and their advice on purchase helped ...
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“The service they provide is over and beyond a......”

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Sep 01,2022
Minithumbup
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Scott
By: 'Gregory'
Sep 01,2022
0 people found
this helpful
The service they provide is over and beyond any other estate agents I've used in the past, Scott Jay really pulled out all the stops, he was with us from the valuation to the completion. I cannot recommend a better Estate agency then Keystones Property....
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“Keystones demonstrated the utmost professionalism....”

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Aug 24,2022
Minithumbup
By: 'Paul Smith'
Aug 24,2022
0 people found
this helpful
Keystones demonstrated the utmost professionalism throughout the sale of our property. In fact due to their diligence and efficiency our house was sold before it even reached Rightmove. During the process we were kept informed and the Progessors were outstanding in ensuring everyone involved were ...
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“Sam was brilliant at showing us around. He wa......”

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Aug 10,2022
Minithumbup
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Sam
By: 'Asher'
Aug 10,2022
0 people found
this helpful
Sam was brilliant at showing us around. He was engaging, friendly and knowledgeable about the area. He answered all our questions and was quick to respond even on a Sunday night! We will definitely be recommending Keystones to family and friends who may want to ...
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“Thanks Sam!!!...”

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Jul 06,2022
Minithumbup
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Sam
By: 'Zeba'
Jul 06,2022
0 people found
this helpful
Having searched high and wide for a property across London over the last year I’ve had to deal with a fair few estate agents, some decent and some I would rather not mention. But I can say without a shadow of doubt that Keystones ...
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“It is very dedicated estate agency, staff are......”

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Jul 06,2022
Minithumbup
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Sam
By: 'Maj'
Jul 06,2022
0 people found
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It is very dedicated estate agency, staff are professional and care is their Clint’s. Always work for high standards and good customer … . I strongly recommend them....
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“This is a special review for Hayley at Keysto......”

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Jun 13,2022
Minithumbup
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Scott
By: 'Anil Jadvani'
Jun 13,2022
0 people found
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This is a special review for Hayley at Keystones who has been fantastic and super helpful with our property search from start to finish! She was always attentive to our needs and communication was very prompt. Hayley also kept us up to date with everything ...
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“They do what they say they will do....”

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Jun 10,2022
Minithumbup
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Scott
By: 'Mandy S'
Jun 10,2022
0 people found
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They were professional and always kept appointments on time and also kept me very well informed. Would definitely recommend them, with a special mention for Scott and Hayley....
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“So glad to deal with this Agency !!!! Very pr......”

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May 13,2022
Minithumbup
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Katie
By: 'Alina Gandrabura'
May 13,2022
0 people found
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So glad to deal with this Agency !!!! Very professional , friendly team!!! I really recommend the Keystones Agency because they go what they says on time!!!...
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“Sale of property...”

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May 07,2022
Minithumbup
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Scott
By: 'M Dainton'
May 07,2022
0 people found
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Keystones were fantastic and handled the sale of our property. Everyone we dealt with was professional and went above and beyond to help throughout the process. Hayley was especially amazing and she kept us updated every step of the way! We were very happy with ...
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“Great work...”

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Apr 29,2022
Minithumbup
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Scott
By: 'Titilopemi'
Apr 29,2022
0 people found
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The team at Key-stones property were of great help. The process was fast, hassle free, professional and recommendable. Good work...
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“Lovely and helpful agents!...”

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Apr 25,2022
Minithumbdown
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Scott
By: 'Eividas'
Apr 25,2022
0 people found
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Lovely and helpful agents! Had an effortless and quick viewing/application process. Great support and answers to all the questions we had. Thank you!...
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“They're very good at their jobAwesome servic......”

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Apr 24,2022
Minithumbup
By: 'Asif'
Apr 24,2022
0 people found
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They're very good at their job Awesome service Friendly and polite staff Never has any problem with their service. Many thanks for everything...
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“Top agency...”

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Mar 08,2022
Minithumbup
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Scott
By: 'Maria'
Mar 08,2022
0 people found
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I was amazed by how helpful and friendly is the staff. The rent process seemed so easy as they guided us through all the steps. Definitely recommend. Thanks again....
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“I have used Keystones a couple of times now a......”

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Mar 04,2022
Minithumbup
By: 'A.C.H'
Mar 04,2022
0 people found
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I have used Keystones a couple of times now and have always been satisfied with all the Keystone Team. Special Thanks to Rebecca, Hayley and Scott for all there hard work. I would highly recommend keystones to anyone and will defiantly be using them again ...
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“Letting...”

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Feb 10,2022
Minithumbup
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Scott
By: 'Shamy'
Feb 10,2022
0 people found
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My property was lying vacant for last three months. Then I came across Scott. He assured me good tenants within 10 days. I took Scott’s assurance with a pinch of salt. Today is the 10th day and the tenants moved in, and I have to ...
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“Good management between us and our landlords ......”

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Feb 10,2022
Minithumbup
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Katie
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Scott
By: 'Emmanuel Amadiegwu'
Feb 10,2022
0 people found
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Good management between us and our landlords at the property we are renting. I appreciate the prompt service provided. Thank you...
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“Great service with excellent sales progression...”

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Jan 29,2022
Minithumbup
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Scott
By: 'Chris'
Jan 29,2022
0 people found
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We used Keystones to sell our property and we're very pleased we did. The communication was great, the team supportive, and the process, although very stressful, was handled particularly well by Keystones. As an aside, were it not for the relentless efforts of the sales ...
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“Thank you to all at keystones. Can't fault th......”

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Dec 20,2021
Minithumbup
By: 'karen'
Dec 20,2021
0 people found
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Thank you to all at keystones. Can't fault there work and determination to get the job done. Very glad we chose them...
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“The team were fantastic throughout the whole ......”

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Dec 15,2021
Minithumbup
By: 'James'
Dec 15,2021
0 people found
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The team were fantastic throughout the whole process of selling my property. This turned into a challenging sale to get over the line but Haley and Jay (+ the rest of the team) kept me up to date an had everything under control even dealing with ...
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“Just sold our house with Keystones...”

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Dec 10,2021
Minithumbup
By: 'Connor Mclaren'
Dec 10,2021
0 people found
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Just sold our house with Keystones and I have to give a special thanks to Hayley, she was super attentive the whole way and really pushed along the whole chain. Thank you all!...
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“Hayley has been absolutely fantastic helping ......”

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Dec 09,2021
Minithumbup
By: 'Michael Carter'
Dec 09,2021
0 people found
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Hayley has been absolutely fantastic helping us to get this move over the line. Keeping us up to date by chasing all solicitors in the chain and just knowing that someone is there to help, lowers the stress....
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“Very friendly staff, professional, always wil......”

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Dec 09,2021
Minithumbdown
By: 'Steve Norris'
Dec 09,2021
0 people found
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Very friendly staff, professional, always willing to help, quickly respond to any queries we had. Recommended for anyone selling their property....
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“Top Class Company...”

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Dec 09,2021
Minithumbup
By: 'Martin'
Dec 09,2021
0 people found
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Top Class Company. Keystones got me my new tenants for my Two properties with good references and good rents inside two weeks. Keystones did all the admin work, references, and checks. Great company....
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“Outstanding...”

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Dec 07,2021
Minithumbup
By: 'Rob & Nicole'
Dec 07,2021
0 people found
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We were recommended to use Keystones Property to act for the sale of our property and are extremely glad to have followed up on that recommendation. Keystones have been outstanding throughout the whole process. Starting from the valuation and initial explanation from Ross which put ...
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“Thanks Rebecca!...”

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Dec 07,2021
Minithumbup
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Scott
By: 'Alice'
Dec 07,2021
0 people found
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We have been renting with Keystones for a while and Rebecca has been wonderful with everything involved! Always so helpful and professional. Thank you!...
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“Professional company...”

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Dec 06,2021
Minithumbup
By: 'Kevin and Kathy'
Dec 06,2021
0 people found
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A very professional company, sold our house within 3 days and were very efficient Hayley was outstanding settling any queries we had. The rest of the team where really good as well Taking away most of the stress Would and will highly recommend...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact [email protected] or call 01708 909 100 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavor to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon

Awards won by Keystones Property

Regional Awards won by Keystones Property

Individual Branch Awards

Romford, RM5



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