Keystones Property
5/5, 417 reviews
97% recommended
96% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
98% lettings fee satisfaction

Property Features

Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can ... show more Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money back!
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Latest Reviews

 View all Reviews 417
8th Apr 2024
reviewed by 'Devlin'
“As first time buyers we where a little nervous and needless to say absolutely clueless on the whole process. Libby ......”
29th Mar 2024
reviewed by 'Jordan'
“Harrison met Libby at Clockhouse during ‘what are we week’, where they discussed what Libby’s role is. Harrison reported ......”
28th Mar 2024
reviewed by 'Mandi'
“I recently had a great experience with Libby and she couldn’t have been nicer to me and my grandson, ......”
25th Mar 2024
reviewed by 'Junior'
“Libby has been nothing short of exceptional in her handling of our property purchase through Keystones.Amiable, prompt and knowledgable, ......”
12th Mar 2024
reviewed by 'Daniela'
“Renting a house through Keystones Property has been an absolute pleasure, thanks in large part to the exceptional service provided ......”
1st Mar 2024
reviewed by 'john toye'
“Scott and the team at Keystones's are by far the best estate agents out there. I have worked with Keystones's ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £40,000 £2,147,483,647
Lettings 97% 98% £650 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
75 1 87 4 126 2 92 4 25 1
Areas covered
  • RM5
  • IG11
  • RM3
  • IG2
  • RM1
  • RM4
  • RM2
  • RM7
  • RM8
  • IG10
  • RM6
  • RM9
Address

13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100

Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS Move With Us Property Redress Scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   56 to Rent   12
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“Can’t thank keystones enough for there profes......”

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Apr 30,2021
Minithumbup
By: 'Sandra Mustart'
Apr 30,2021
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Can’t thank keystones enough for there professional service in selling my property .... always at hand for advice ! Thanks to all the team especially jay and Adel ?...
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“Fab team, fab agents!...”

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Apr 30,2021
Minithumbup
By: 'Sheleena'
Apr 30,2021
0 people found
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Great service from the initial phonecall right through to completion, all of the team were extremely professional, honest (which seems to be rare these days!) and genuinely helpful. Adil, Jay and Hayley were a pleasure to liaise with, kept their promises and went the extra ...
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“Fab team, fab agents!...”

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Apr 30,2021
Minithumbup
By: 'Sheleena'
Apr 30,2021
0 people found
this helpful
Great service from the initial phonecall right through to completion, all of the team were extremely professional, honest (which seems to be rare these days!) and genuinely helpful. Adil, Jay and Hayley were a pleasure to liaise with, kept their promises and went the extra ...
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“Keystones were amazing with a great work ethi......”

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Apr 29,2021
Minithumbup
By: 'Irene Mukwaya'
Apr 29,2021
0 people found
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Keystones were amazing with a great work ethic. Adil and Will made sure we completed on time. Following and updating us all the way during the process. Replying to all our queries. The professionalism shown form viewing to completion was of high standard. Many thanks ...
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“Adil and Hayley at Collier Row branch are so ......”

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Apr 29,2021
Minithumbup
By: 'F Barnes Solicitors'
Apr 29,2021
0 people found
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Adil and Hayley at Collier Row branch are so helpful and considerate to their clients it makes working alongside them an absolute pleasure. It is so important from our point of view to have estate agents you can trust who hold your best interests at ...
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“Excellent Lettings Agent...”

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Apr 29,2021
Minithumbup
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Scott
By: 'John H'
Apr 29,2021
0 people found
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I have a number of properties that Keystones manage for me. Louise is excellent, great communication and nothing is never too much to ask. Any problems at any of my properties, Louise sorts out ASAP. Calls the appropriate contractors and the quick turnaround is second ...
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“A ⭐️ Service...”

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Apr 29,2021
Minithumbup
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Scott
By: 'john toye'
Apr 29,2021
0 people found
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Scott at the team have been great for selling my properties and managing the rental side for me too. Pleasure to work with and I have been working them for the last 7 years. Great company and I would never go elsewhere....
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“thank you Jay...”

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Apr 29,2021
Minithumbup
By: 'v1k'
Apr 29,2021
0 people found
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Just signed the letting for a lovley propriety . 5 stars for the quick and smooth comunication with them . and Manny thanks for Jay...
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“Great team and great help! Thank you guys for......”

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Apr 29,2021
Minithumbup
By: 'Ana-Maria'
Apr 29,2021
0 people found
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Great team and great help! Thank you guys for everything, you made this so easily! Thank you Jay!! Really helpful...
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“I can't rate this company enough....”

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Apr 28,2021
Minithumbup
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Scott
By: 'Claire moss'
Apr 28,2021
0 people found
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I can't rate this company enough. They are honest, professional and quick and go above and beyond for results. Truly impressed. Thankyou keystones...
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“Keystones are easily the best estate agents w......”

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Apr 28,2021
Minithumbup
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Scott
By: 'Sam M'
Apr 28,2021
0 people found
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Keystones are easily the best estate agents we always recommend them to friends and family and can't rate them high enough. We have now sold two properties with Keystones after previously using other estate agents unsuccessfully. Keystones gets the right viewers for your property to ...
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“Having been in contact with KeyStones recentl......”

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Apr 28,2021
Minithumbup
By: 'Roy Archer'
Apr 28,2021
0 people found
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Having been in contact with KeyStones recently to sell one of my properties, they are head and shoulders above any other agents I spoke with. There was no pushy sales, just professional service and advice. I would highly recommend and will be using them again ...
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“The whole team at Keystones are brilliant....”

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Apr 28,2021
Minithumbup
By: 'Lisa George'
Apr 28,2021
0 people found
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The whole team at Keystones are brilliant. They are always very helpful and nothing is too much trouble. Hayley in particular is a fantastic asset to the team. Would highly recommend!...
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“We work closely with all team members of Keys......”

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Apr 28,2021
Minithumbup
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Scott
By: 'F Barnes Solicitors'
Apr 28,2021
0 people found
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We work closely with all team members of Keystones Property and would say that we find they give their clients a first rate service. It is a breathe of fresh air to work with estate agents who meet their clients expectations, are proactive, communicate well ...
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“Look no further than keystones! Over the moon......”

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Apr 28,2021
Minithumbup
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Scott
By: 'Jenkins'
Apr 28,2021
0 people found
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Look no further than keystones! Over the moon with the service that I received. They found me a tenant in a matter of days and have continued to supply me with a great property management service. Would highly recommend. Thank you team!...
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“Great tenant finding service...”

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Apr 28,2021
Minithumbup
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Scott
By: 'Anne Bailey'
Apr 28,2021
0 people found
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Scott and his team have been helping me for about 5 years finding tenants for my properties. Always professional, informed and thorough. Always at the end of the phone if I have questions. I have learned to rely heavily on Scott's judgement when vetting prospective tenants ...
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“Scott and his team have been absolutely fanta......”

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Apr 28,2021
Minithumbup
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Scott
By: 'CR'
Apr 28,2021
0 people found
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Scott and his team have been absolutely fantastic since taking over managing our property. Very professional and super friendly. As ex-pats landlords, we are very pleased to have Keystone manage our property....
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“Keystones put our property on the market only......”

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Apr 28,2021
Minithumbup
By: 'Scott'
Apr 28,2021
1 people found
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Keystones put our property on the market only last week and we have already sold. From the very beginning, we have had a fantastic experience with them. Ross has looked after us throughout the initial process of marketing our house and then receiving offers on ...
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“KEYSTONES COLLIER ROW...”

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Apr 28,2021
Minithumbup
By: 'LISA'
Apr 28,2021
0 people found
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Keystones Collier Row Romford have been so helpful and patient especially Hayley. Would highly recommend. A very professional friendly team....
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“Excellent service provided from Keystones’s. ......”

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Apr 28,2021
Minithumbup
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Scott
By: 'Danny Patel'
Apr 28,2021
0 people found
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Excellent service provided from Keystones’s. They always keep you informed as to what’s happening . Louise is always extremely helpful answers any questions fast and efficiently. Would highly recommend Keystones’s they are a very professional company....
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“I work closely with Adil and Hayley at Keysto......”

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Apr 27,2021
Minithumbup
By: 'Tanisha'
Apr 27,2021
0 people found
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I work closely with Adil and Hayley at Keystones and could not recommend them enough! They are always friendly, professional and ready to help wherever they can to progress transactions. Thank you both!...
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“Absolutely Brilliant!...”

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Apr 27,2021
Minithumbup
By: 'Chloe'
Apr 27,2021
0 people found
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I can’t begin to stress enough as to how brilliant Keystones have been, they will always go the extra mile. The team are all incredibly helpful and will always assist in any way they can. Adil and Hayley I deal with regularly and they ...
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“Excellent Service...”

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Apr 27,2021
Minithumbup
By: 'Jo'
Apr 27,2021
0 people found
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We found Keystones service to be excellent in every way. Their customer service is exceptional, very friendly and professional. Adil worked with us every step of the way and his knowledge and support made everything run smoothly. We highly recommend Keystones to be in safe, ...
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“Amazing Estate Agents...”

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Apr 27,2021
Minithumbup
By: 'Chris Barthram'
Apr 27,2021
0 people found
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I cannot recommend Keystones enough. We had various estate agents round when we decided to sell our flat and Adil came round and did not make us feel pressured at all, unlike the previous people that came round and were throwing sales pitches in our ...
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“I like to thank you Keystones property for as......”

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Apr 09,2021
Minithumbup
By: 'selim'
Apr 09,2021
0 people found
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I like to thank you Keystones property for assisting me for my first property, I like to specially thank Hayley,Adil and Jay. Always on point and advised me on my mortgage broker as well as lawyers, Thank you again look forward for my second ...
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“I'd give 6 stars if I could!...”

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Apr 06,2021
Minithumbup
By: 'Zoe'
Apr 06,2021
0 people found
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The team at Keystones were amazing! They sold our property in Romford within 3 days of it being on the market. We didn't have the easiest of times, with our first purchase falling through after 5 months, but due to their amazing customer service and communication - ...
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“Big thank you to the team at Keystones...”

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Mar 26,2021
Minithumbup
By: 'Tom'
Mar 26,2021
0 people found
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Big thank you to the team at Keystones, very pleased with the service from valuation all the way through the completion. Kept up to date with the progress throughout and very helpful, made the process quite simple....
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“I cant talk highly enough of the service I re......”

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Mar 25,2021
Minithumbup
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Scott
By: 'Les'
Mar 25,2021
0 people found
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I cant talk highly enough of the service I received from Keystones. The sale of my property was not straight forward but Haley, Will and Scott, were on top of all the issues I encountered and helped push it through quickly....
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“Thank you...”

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Mar 25,2021
Minithumbup
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Scott
By: 'Kate'
Mar 25,2021
0 people found
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Great service and friendly people. Thank you,Keystones Property for your support and help during the entire process of getting our first house!...
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“Happy Customer...”

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Mar 25,2021
Minithumbup
By: 'Persil Ismail'
Mar 25,2021
0 people found
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Keystone Property, Romford, are a very professional, friendly, efficient estate agents. Starting with the viewing, they never stopped sending potential buyers. One particular day I had 9 viewings, and they all turned up! After selling my property they kept me in the loop with everything that ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact [email protected] or call 01708 909 100 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavor to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon

Awards won by Keystones Property

Regional Awards won by Keystones Property

Individual Branch Awards

Romford, RM5



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