Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“When Leaders took over...”

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Jun 10,2022
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Toni
By: 'D.A. Nicholls'
Jun 10,2022
0 people found
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When Leaders took over the managing agent that we were using we were a little nervous about who were were getting to do business with. There was no need to be nervous at all and, 12 years later, we can safely say that we were in ...
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“We have rented our property with Leaders, Lew......”

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Jun 07,2022
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Kerry
By: 'Mr & Mrs Brown'
Jun 07,2022
0 people found
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We have rented our property with Leaders, Lewisham for many years now and have received excellent service from them and we are thankful. Kerry Turner, in particular was a Godsend; nothing was too much trouble; all our needs were met in terms of advice, support ...
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“The property management side of the business ......”

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May 30,2022
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Paula
By: 'ABC'
May 30,2022
0 people found
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The property management side of the business has been extremely helpful and supportive during the move. While the lettings team had a few issues and left a few outstanding items with the house when we moved in, the property management team, particularly Paula, has worked ...
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“Ellise is very professional and pleasant to d......”

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May 30,2022
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Ellise
By: 'Gemma'
May 30,2022
0 people found
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Ellise is very professional and pleasant to deal with, always quick to reply and was able to quickly source the information I required on my property search. I would recommend the Leaders Headington branch and Ellise especially! 5*...
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“Excellent...”

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May 30,2022
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Ellise
By: 'Weston'
May 30,2022
0 people found
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I had a viewing with Ellise. She was very polite, professional and helpful. She listened to my needs and matched me with a lovely property which was exactly what I asked for....
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“Ben Pick and Ash Gleeson are so helpful....”

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May 25,2022
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Benjamin
By: 'Karen'
May 25,2022
0 people found
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Ben Pick and Ash Gleeson are so helpful even when you have a tenant nothing is too much trouble.They go out of their way to do all they can...
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“Paula has been really helpful in sorting out ......”

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May 24,2022
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Paula
By: 'Dhineshkumar'
May 24,2022
0 people found
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Paula has been really helpful in sorting out the issues especially on the hob and door issues. She has been so kind in hearing the issues and passing the same to landlord ....
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“Poor handling of check out and cleaning deposit claim...”

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May 24,2022
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By: 'Catarina Nascimento'
May 24,2022
0 people found
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Just wanted to share my experience renting with Leaders Cambridge for about an year. I don't have any complaints during our stay at the property. The check-in experience was not perfect, but I wouldn't go out of my way to talk about it. It was ...
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“blackmail...”

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May 18,2022
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Katie
By: 'Peter'
May 18,2022
1 people found
this helpful
They forced me to rent a house with the no deposit option, and during the process they forced me to provide all of my credit card details including security code which they store in their own system. My card has been stolen, not physically but ...
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“Have been in the property 2 years and nothing......”

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May 17,2022
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Paula
By: 'Guy'
May 17,2022
0 people found
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Have been in the property 2 years and nothing has been too much effort for Paula. Anytime something has cropped up Paula has dealt with it at lightening speed and would highly recommend her for the future G Bosher Hooker st...
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“Absolutely fantastic service from Rusell and ......”

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May 16,2022
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Mary
By: 'Soumya'
May 16,2022
0 people found
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Absolutely fantastic service from Rusell and Mary King.Received excellent advise from the start and good communication throughout the whole process .I would definitely recommend the Leaders team to anyone who need help. Thank you, Russell, Mary King and Peter...
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“Never used Leaders before but I wouldn't hesi......”

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May 14,2022
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Hannah
By: 'Samantha Rawlings'
May 14,2022
0 people found
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Never used Leaders before but I wouldn't hesitate to recommend them now . Hannah has gone above and beyond to help organise my new home to rent . She's professional, friendly , personable and has been in constant contact every step of the way . She's a true assett ...
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“Very big thanks for helpful. Highly professio......”

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May 12,2022
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By: 'Paulius'
May 12,2022
0 people found
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Very big thanks for helpful. Highly professional team. Works very smoothly is quickly Highly recommend if you want your property or rooms managed to the highest of standards....
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“Awful service, try to leave and they get very......”

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May 11,2022
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By: 'Derby123'
May 11,2022
4 people found
this helpful
Awful service, try to leave and they get very upset! Been with Leaders as a landlord for 4 years. Paperwork always slow (11 months for a variation to a tenancy), constantly pushing to increase the rent, very rarely contact or make visits to the property - had ...
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“Sina Kleven...”

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May 10,2022
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Sina
By: 'A.Elaraby'
May 10,2022
0 people found
this helpful
Great team and very helpful specially Sina Kleven I wanted to thank her for her effort and help.I would like to recommend leaders, because of the team is the best, and the the effort they do is fantastic....
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“Very responsive...”

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May 07,2022
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Eloise
By: 'Rosemary'
May 07,2022
0 people found
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Very responsive and helpful. Leaders found us a tenant within a fortnight. Ongoing management of the rental has been very efficient....
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“Great response and assistance by Paula McCa......”

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May 06,2022
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Paula
By: 'Russ'
May 06,2022
0 people found
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Great response and assistance by Paula McCafferty on getting a blocked drain on the premises sorted. The contracter made contact quickly and all good in time for the weekend....
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“Paula has been very helpful and professional ......”

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May 03,2022
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Paula
By: 'Kunal'
May 03,2022
0 people found
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Paula has been very helpful and professional during your tenure with Leaders. She has been prompt and always tried to resolve and issues at the earliest....
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“Very Happy with this Team...”

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May 03,2022
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Gary
By: 'EJay'
May 03,2022
0 people found
this helpful
As a landlady, I was blown away by the help that I received from Gary Copleston and Kerrie Knight. My property had to be let at rather short notice, and there were various complications and unforseen events that had to be dealt with. To say ...
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“Leaders have been managing my rental property......”

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May 03,2022
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Emma
By: 'Amanda'
May 03,2022
0 people found
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Leaders have been managing my rental property for about 8 months now. I have found them, and in particular my property manager Emma Perrin, to be accessible and polite at all times. Emma has sorted out any problems speedily and without any fuss....
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“Excellent...”

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Apr 29,2022
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Paula
By: 'Tommy'
Apr 29,2022
0 people found
this helpful
Excellent communication and management skills in dealing with any problem that arises with our property. Always friendly and happy to talk....
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“I was a prospective tenant and contacted the ......”

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Apr 29,2022
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Luke
By: 'KEVIN'
Apr 29,2022
0 people found
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I was a prospective tenant and contacted the Nottingham Lettings department .Luke help me through the letting process and secured an ideal property for me. I would recommend Luke's professionalism and knowledge and would his services to any future renter...
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“I have to say Thank you to Leaders; and in pa......”

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Apr 27,2022
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Helen
By: 'Grateful Landlord, Robert'
Apr 27,2022
0 people found
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I have to say Thank you to Leaders; and in particular Helen, Helen has been amazing in her efforts to get my property rented. Going the extra mile is the phrase often over used, but in this case, it is definitely spot on. I'd like ...
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“Great staff, great customer service, quality ......”

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Apr 27,2022
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Angel
By: 'Osman'
Apr 27,2022
0 people found
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Great staff, great customer service, quality delivery. Especially Angel White, very lovely and always smiling. Couldn't have wished for a better estate agent. Thanks guys, keep up the good work....
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“Full property portfolio transferred to Leaders....”

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Apr 27,2022
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Paula
By: 'Martin'
Apr 27,2022
0 people found
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I reallocated the management of my full property portfolio to Leaders based on their excellent handling of 2 or 3 of my new properties. This is down to the whole team but a big shout out must go to Paula McCafferty who on top of her other ...
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“Always incredibly helpful and quick in respon......”

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Apr 27,2022
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By: 'Sienna'
Apr 27,2022
0 people found
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Always incredibly helpful and quick in responding if there is anything I contact her about. Couldn't ask for a better service 10/10....
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“AVOID AVOID AVOID!!!!From someone that was ......”

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Apr 27,2022
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Matthew
By: 'Jj'
Apr 27,2022
2 people found
this helpful
AVOID AVOID AVOID!!!! From someone that was left broken and suicidal because of this company- please go with someone else! Matthew is beyond foul and I have NEVER experienced such bad customer service in my life. I have now just accepted my losses and chosen ...
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By: Anonymous
Jul 23, 2022
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Couldn't agree more. Matthew and his whole team are just useless, badly trained, ignorant and should all be put of a job! ...

“Appreciate customer service...”

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Apr 25,2022
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Joleen
By: 'Vasan'
Apr 25,2022
0 people found
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Joleen Parker provide great services for rental properties. Joleen listen and respond efficiently to landlord's need and also tenants' requests for property maintenance. Highly recommended!...
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“Property Management...”

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Apr 24,2022
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Helen
By: 'Benjamin James Barber'
Apr 24,2022
0 people found
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As I do not live in the UK I can say that Leaders and in Particular Helen took care of all my property needs. Very satisfied Thank you...
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“Sam met us at the property and was very profe......”

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Apr 22,2022
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Sam
By: 'Ruth Longman'
Apr 22,2022
0 people found
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Sam met us at the property and was very professional, polite and knowledgable. She was very patient and helpful when guiding us through the rental process and administration. She answered my many questions immediately. Thank you Sam!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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