Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

Contact Us

Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
View more properties
Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“He was very helpful and understanding...”

Share on :
Nov 03,2022
Minithumbup
claim your profile
Robert
By: 'Mimi'
Nov 03,2022
0 people found
this helpful
I will give Robert Petry 5 stars and I know its not even enough. I wish there was more stars to give him. He is so helpful and honest, and truly kind. I would 100% recommend him....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Leaders, big name , i had a great experience ......”

Share on :
Nov 01,2022
Minithumbdown
claim your profile
Chloe
By: 'Salma sulieman'
Nov 01,2022
0 people found
this helpful
Leaders, big name , i had a great experience with Leader, when I was looking for a house to rent, I called Leader, the wonderful Chloe Avery answered the phone, she helped me a lot until I got the house I wanted, even without a down ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Staff review....”

Share on :
Oct 25,2022
Minithumbup
claim your profile
Thomas
By: 'Thompson'
Oct 25,2022
0 people found
this helpful
Our experience with Thomas Wingham was amazing. He is friendly and very polite. His singular effort made this deal possible....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service. The best out there. Very u......”

Share on :
Oct 14,2022
Minithumbup
claim your profile
Jolanta
By: 'Ioan'
Oct 14,2022
0 people found
this helpful
Excellent service. The best out there. Very understandable and straightforward guys. Thanks for everything Jolanta and Kristian wish you all the best...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Leaders...”

Share on :
Oct 11,2022
Minithumbup
By: 'Stefan'
Oct 11,2022
0 people found
this helpful
Very reliable and serious personal. Excellent service, very fast acting and helpful. I highly recommend Leaders and their staff for their profesionalism....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Joleen very efficiently not only sorted out a......”

Share on :
Oct 06,2022
Minithumbup
claim your profile
Joleen
By: 'Sharon'
Oct 06,2022
0 people found
this helpful
Joleen very efficiently not only sorted out a repair for my boiler, but managed to save. Me thousands of pounds. I was recommended a boiler repair service who condemned the boiler and wanted to replace it. Noting my concerns she contacted the usual engineer who ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Totally incompetent letting agent. they put a......”

Share on :
Oct 06,2022
Minithumbdown
By: 'MRD'
Oct 06,2022
0 people found
this helpful
Totally incompetent letting agent. they put a tenant in my property, did not check them in, failed to draw up an inventory, telling the tenant to make a video. They then charged me for preparing an inventory. They arrange estimates and charged me for the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We cannot praise Sarah Brookes highly enough ......”

Share on :
Oct 05,2022
Minithumbup
claim your profile
Sarah
By: 'Roy and Catherine'
Oct 05,2022
0 people found
this helpful
We cannot praise Sarah Brookes highly enough for the caring and professional way in which she looked after our property in Gloucester. She was always available to answer any issues that we had and we always felt that we were in safe hands. She is ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Probably one of the worst companies I’ve ever......”

Share on :
Sep 30,2022
Minithumbdown
claim your profile
Chloe
By: 'Ali'
Sep 30,2022
0 people found
this helpful
Probably one of the worst companies I’ve ever dealt with, so unprofessional , rude , incorrect information on contracts ( make sure you read it properly before signing). The negotiators have the worst customer service training it’s unbelievable . I would never recommend this company to anyone ....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Happy with the service always helpful and res......”

Share on :
Sep 30,2022
Minithumbup
claim your profile
Robert
By: 'Sandra'
Sep 30,2022
0 people found
this helpful
Happy with the service always helpful and resolve issues. I live abroad and have peace of mind that my property is in safe hands...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Always helpful and professional...”

Share on :
Sep 30,2022
Minithumbup
claim your profile
Robert
By: 'Laura'
Sep 30,2022
0 people found
this helpful
Rob is always very helpful and very prompt to respond to any query. Leaders accommodate my requests easily and respond quickly to any maintenance issues....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Incompetent is a complete understatement. I h......”

Share on :
Sep 29,2022
Minithumbdown
claim your profile
Daniel
By: 'Chris'
Sep 29,2022
3 people found
this helpful
Incompetent is a complete understatement. I have been renting for more than a little while and I have never had to deal with the idiocy that is leaders. From day one we were chasing up on the phone because no one bothered to call us. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Thank you Jade....”

Share on :
Sep 23,2022
Minithumbup
claim your profile
Jade
By: 'Gary'
Sep 23,2022
0 people found
this helpful
Made first contact ( Star Trek reference there), with Jade at Bedford and she was really very helpful and understanding of my needs. Minor hiccups occurred, mainly because of my inability to use a computer. Jade guided me through what to me was a minefield, with ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“AVOID!!!! Absolutely useless!...”

Share on :
Sep 23,2022
Minithumbdown
By: 'Extremely disappointed customer'
Sep 23,2022
1 people found
this helpful
Absolutely useless, zero interest in actually renting the houses they have available. Was trying to get in touch for nearly a week (Derby office) but all I got was empty promises of call backs and nothing else. They hardly ever answer their phone. After all ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Professional and personable Arnold Team...”

Share on :
Sep 16,2022
Minithumbup
claim your profile
Ryan
By: 'Terry Kirkby'
Sep 16,2022
0 people found
this helpful
Professional and personable sales service from marketing to completion. Lightly undervalued but amenable to customer requests and quick +ve sale achieved....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“If I could, I would give this company NEGATIV......”

Share on :
Sep 15,2022
Minithumbdown
By: 'Kamya Reg Renal Footscray'
Sep 15,2022
3 people found
this helpful
If I could, I would give this company NEGATIVE STARS. DO NOT RENT WITH THIS COMPANY. This has been by far the worst rental experience Ive ever had, and I've been renting now for over 17 years. First of all, we are internationals. Before moving in, ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Kamya
Oct 24, 2022
View all comments (1)
Follow up: This has been by far the worst rental experience Ive ever had, and I\'ve been renting now for over 17 years. First of all, we are internationals. Before moving in, we asked how to get electricity and gas sorted. They advised us that these would be available for 2 weeks when we moved in, and that would give us time to sort out more formal contract. We moved in - of course, no electricity whatsoever. Moreover, the house was FILLED with garbage when we arrived. Mould in the washin ...

“Just rented a new flat with my partner, Max w......”

Share on :
Sep 12,2022
Minithumbup
claim your profile
Max
By: 'Agne'
Sep 12,2022
0 people found
this helpful
Just rented a new flat with my partner, Max was brilliant in helping out with any queries, very polite and professional. Highly recommended by us....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service...”

Share on :
Sep 11,2022
Minithumbup
claim your profile
Paula
By: 'JY'
Sep 11,2022
0 people found
this helpful
The staffs at Leaders has been responsive to my queries and emails. My property was assigned to Paula and she has been very helpful....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have never had any issues when liaising wit......”

Share on :
Sep 09,2022
Minithumbup
claim your profile
Helen
By: 'Christopher Kirby'
Sep 09,2022
0 people found
this helpful
I have never had any issues when liaising with Helen or the rest of the leaders team. Helen, in particular, has been ever responsive and helpful. I would happily choose to let from leaders again in the future....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very poor service provider.... The customer c......”

Share on :
Sep 07,2022
Minithumbdown
By: 'Rampton Road, Cottenham'
Sep 07,2022
1 people found
this helpful
Very poor service provider.... The customer care representative doesn't even have an idea of what apartment they have listed as she kept arguing that the apartment I enquire for does not exist and was never listed for rent..... I called back about 1 minute after and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very pleased with the accurate and profession......”

Share on :
Sep 06,2022
Minithumbup
claim your profile
Joleen
By: 'Petronella Gbla'
Sep 06,2022
0 people found
this helpful
Very pleased with the accurate and professional service provided by the Property Manager Joleen Parker.Queries are fast replied to and advice given promptly. Leaders overall is an excellent estate agent....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Atrocious...”

Share on :
Sep 06,2022
Minithumbdown
By: 'James'
Sep 06,2022
0 people found
this helpful
This letting agent takes the letting agents' maxim of "the prospective tenant isn't our customer so we don't have to keep them happy" to a level I've never seen before. Starting with the viewing where the agent was clueless about the property, and developing through ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“In good hands!...”

Share on :
Sep 05,2022
Minithumbup
claim your profile
Joanne
By: 'LN'
Sep 05,2022
0 people found
this helpful
As a landlord who has spent many years being the person who rents, it’s important to me that both my requests and the welfare of my tenants are respected and that duty of care is actioned with professionalism and good will. Joanne has been ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Moving in to my first proposal alone.Alex wa......”

Share on :
Sep 05,2022
Minithumbup
claim your profile
Alex
By: 'Tracey'
Sep 05,2022
0 people found
this helpful
Moving in to my first proposal alone. Alex was very helpful and made it as stress free as she could. Every question answered and promptly Highly recommend...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The worst experience renting of my life. Comp......”

Share on :
Sep 05,2022
Minithumbdown
By: '—'
Sep 05,2022
0 people found
this helpful
The worst experience renting of my life. Complete incompetence. Brighton leaders are blatantly racist, disrespectful, and are extremely dishonest. My family and I have been renting from leaders for years now and it is very apparent that the standards of living/renting have declined significantly. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very pleased with the service I received from......”

Share on :
Aug 31,2022
Minithumbup
By: 'Sandra Peate'
Aug 31,2022
0 people found
this helpful
Very pleased with the service I received from Leaders Sutton marketing my property and re-letting it in a short space of time. Michael and the team have been highly professional and thorough, offering advice when I needed it and making the whole process a smooth ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Samantha Fox - is the best! My family is grat......”

Share on :
Aug 31,2022
Minithumbup
claim your profile
Samantha
By: 'Nataliia'
Aug 31,2022
0 people found
this helpful
Samantha Fox - is the best! My family is grateful for everything, for helping with renting, for support! It is so difficult for Ukrainians to rent a flat in Horsham . But we did it!!! Thank you 🙏🙏🙏...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Ciara Ryan (Leaders)...”

Share on :
Aug 26,2022
Minithumbup
claim your profile
Ciara
By: 'Stephen'
Aug 26,2022
0 people found
this helpful
Ciara Ryan looked after extensive refurbishments to my flat in Manchester. I was very happy with the service she provided. She took great care in obtaining quotes and was very efficient in liaising with the company I eventually chose. The refurbishment was carried out in ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Utter incompetence, communication and 'pass the buck' attitude...”

Share on :
Aug 25,2022
Minithumbdown
By: 'DW'
Aug 25,2022
0 people found
this helpful
Utter incompetence in losing my deposit after vacating the property and tried to fob me off. They failed to protect the money and now the landlord and the agency is liable for legal action. Never use them. Staff at the Colchester branch are 'pass the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“friendly and accommodating, deals with all qu......”

Share on :
Aug 25,2022
Minithumbdown
claim your profile
Callum
By: 'Mevel'
Aug 25,2022
0 people found
this helpful
friendly and accommodating, deals with all questions been asked. offers discounts and willing to negotiate if requested, efficient to his job....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn