Leaders
3.8/5, 2097 reviews
71% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
68% lettings fee satisfaction

Property Features

Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2097
31st May 2024
reviewed by 'THOMAS'
“THIS IS THE FIRST TIME I MET LARISSA. IT WAS QUITE AN EXPERIENCE. LARISSA IS HELPFUL, ALWAYS RESPONSE IN GOOD ......”
23rd May 2024
reviewed by 'Ella'
“Avoid if you can, the Lettings team were great when originally searching for a property, but unfortunately property management completely ......”
14th May 2024
reviewed by 'Ella'
“I had the unfortunate experience of renting through Leaders in Manchester from 2023 to 2024, and it was an absolute nightmare from ......”
17th Apr 2024
reviewed by 'Bob'
“God awful organisation and a disgrace to the lettings industry. Please avoid at all costs. Run by children. My daughter's ......”
12th Apr 2024
reviewed by 'Magda Bal'
“It was very good and friendly viewing. Kully Landa was very friendly and helpful....”
18th Mar 2024
reviewed by 'Andrew Randall'
“The property management team where great, Debbie in particular I have had time in 2 Hampshire hospitals ( not to serious)but ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 68% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
653 79 686 440 54 7 38 9 48 83
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“Very poor service provider.... The customer c......”

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Sep 07,2022
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By: 'Rampton Road, Cottenham'
Sep 07,2022
1 people found
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Very poor service provider.... The customer care representative doesn't even have an idea of what apartment they have listed as she kept arguing that the apartment I enquire for does not exist and was never listed for rent..... I called back about 1 minute after and ...
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“Very pleased with the accurate and profession......”

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Sep 06,2022
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Joleen
By: 'Petronella Gbla'
Sep 06,2022
0 people found
this helpful
Very pleased with the accurate and professional service provided by the Property Manager Joleen Parker.Queries are fast replied to and advice given promptly. Leaders overall is an excellent estate agent....
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“Atrocious...”

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Sep 06,2022
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By: 'James'
Sep 06,2022
0 people found
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This letting agent takes the letting agents' maxim of "the prospective tenant isn't our customer so we don't have to keep them happy" to a level I've never seen before. Starting with the viewing where the agent was clueless about the property, and developing through ...
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“In good hands!...”

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Sep 05,2022
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Joanne
By: 'LN'
Sep 05,2022
0 people found
this helpful
As a landlord who has spent many years being the person who rents, it’s important to me that both my requests and the welfare of my tenants are respected and that duty of care is actioned with professionalism and good will. Joanne has been ...
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“Moving in to my first proposal alone.Alex wa......”

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Sep 05,2022
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Alex
By: 'Tracey'
Sep 05,2022
0 people found
this helpful
Moving in to my first proposal alone. Alex was very helpful and made it as stress free as she could. Every question answered and promptly Highly recommend...
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“The worst experience renting of my life. Comp......”

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Sep 05,2022
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By: '—'
Sep 05,2022
0 people found
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The worst experience renting of my life. Complete incompetence. Brighton leaders are blatantly racist, disrespectful, and are extremely dishonest. My family and I have been renting from leaders for years now and it is very apparent that the standards of living/renting have declined significantly. ...
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“Very pleased with the service I received from......”

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Aug 31,2022
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By: 'Sandra Peate'
Aug 31,2022
0 people found
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Very pleased with the service I received from Leaders Sutton marketing my property and re-letting it in a short space of time. Michael and the team have been highly professional and thorough, offering advice when I needed it and making the whole process a smooth ...
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“Samantha Fox - is the best! My family is grat......”

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Aug 31,2022
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Samantha
By: 'Nataliia'
Aug 31,2022
0 people found
this helpful
Samantha Fox - is the best! My family is grateful for everything, for helping with renting, for support! It is so difficult for Ukrainians to rent a flat in Horsham . But we did it!!! Thank you 🙏🙏🙏...
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“Ciara Ryan (Leaders)...”

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Aug 26,2022
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Ciara
By: 'Stephen'
Aug 26,2022
0 people found
this helpful
Ciara Ryan looked after extensive refurbishments to my flat in Manchester. I was very happy with the service she provided. She took great care in obtaining quotes and was very efficient in liaising with the company I eventually chose. The refurbishment was carried out in ...
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“Utter incompetence, communication and 'pass the buck' attitude...”

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Aug 25,2022
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By: 'DW'
Aug 25,2022
0 people found
this helpful
Utter incompetence in losing my deposit after vacating the property and tried to fob me off. They failed to protect the money and now the landlord and the agency is liable for legal action. Never use them. Staff at the Colchester branch are 'pass the ...
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“friendly and accommodating, deals with all qu......”

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Aug 25,2022
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Callum
By: 'Mevel'
Aug 25,2022
0 people found
this helpful
friendly and accommodating, deals with all questions been asked. offers discounts and willing to negotiate if requested, efficient to his job....
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“Leaders Guildford are probably the worst agen......”

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Aug 18,2022
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By: 'Maxine Noble'
Aug 18,2022
2 people found
this helpful
Leaders Guildford are probably the worst agents to rent through. I am now in process of adjudication for the fact that it took them 3 weeks to complete the leaving inventory after I moved out and I am being held responsible for dust, cobwebs and the ...
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“As a first time Landlord I needed much hand h......”

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Aug 18,2022
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By: 'Linda'
Aug 18,2022
0 people found
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As a first time Landlord I needed much hand holding and was so delighted with Leaders' support throughout the 10 years that Imy property was managed by them. Also when I decided to sell the property Leaders' guidance and advice on marketing and achieving the best ...
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“Lucy is a very friendly estate agent and alwa......”

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Aug 15,2022
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Lucy
By: 'Charlotte williams'
Aug 15,2022
0 people found
this helpful
Lucy is a very friendly estate agent and always does her best to help us with any problems/queries we have. Thankyou! Xxx...
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“Apart from the fact they hardly ever answer the phone, ......”

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Aug 15,2022
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Emma
By: 'Simon'
Aug 15,2022
3 people found
this helpful
Apart from the fact they hardly ever answer the phone, I'm not impressed with Leaders Derby. I had a property viewing arranged which was confirmed by text but nobody turned up and phone calls go to answerphone which is par for the course with Leaders ...
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“Leaders have been very professional from the ......”

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Aug 10,2022
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Ella
By: 'Gary'
Aug 10,2022
0 people found
this helpful
Leaders have been very professional from the initial valuation to the sale. Ella has managed the whole process with help from her colleagues, making it transparent to us. If you want a hassle free sale the I would recommend Leaders....
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“Much improved...”

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Aug 09,2022
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Gemm
By: 'P'
Aug 09,2022
0 people found
this helpful
When I started with Leaders they seemed the most incompetent of all of the lettings agents in Chester, worse even than Reeds Rains, somehow unfriendly and condescending and strangely unhelpful. But 3 years later when going through some repair work and moving out my experience with ...
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“Theo has been wonderful and very helpful He ......”

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Aug 09,2022
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Connor
By: 'Dalynn'
Aug 09,2022
0 people found
this helpful
Theo has been wonderful and very helpful He makes sure you fully understand the agreements. Is there to help in anyway....
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“Best service ever, informative, and instant r......”

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Aug 08,2022
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Leah
By: 'Deiaeddin'
Aug 08,2022
0 people found
this helpful
Best service ever, informative, and instant reply. Very polite and kind. I highly recommend leaders to anyone moving to this wonderful place....
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“Unfortunately 1 star is a star too many, this......”

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Aug 05,2022
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Jade
By: 'Wayne'
Aug 05,2022
2 people found
this helpful
Unfortunately 1 star is a star too many, this company are a joke, they do not send legal documents when a new landlord takes over, no they just threaten you with eviction, even though you have no idea the rent has gone up. They ignore emails ...
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“I can't recommend Leaders enough!...”

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Aug 02,2022
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Hardeep
By: 'Hayley Gwinnell'
Aug 02,2022
0 people found
this helpful
I can't recommend Leaders enough! We rented with them for 6 years and had nothing but stellar service from them from start to finish. We have recently relocated, and Hardeep Gill has been excellent - the communication has been professional, friendly and prompt. Very grateful for ...
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“Alex was professional, personable and made th......”

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Aug 01,2022
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Alex
By: 'Rachel'
Aug 01,2022
0 people found
this helpful
Alex was professional, personable and made the whole experience painless. Nothing I asked was too much and any questions I had were answered with knowledge and substance. A seamless experience....
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“Louise McEvoy...”

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Aug 01,2022
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Louise
By: 'Anthony'
Aug 01,2022
0 people found
this helpful
We have been with Leaders Crawley for almost four years with Louise McEvoy being our main contact. Unfortunately, our landlord has decided to sell the property so we have had to move on. I cannot recommend highly enough Leaders of Crawley especially Louise. Any problems ...
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“The service was excellent, as the staff ( Rus......”

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Jul 31,2022
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Russell
By: 'Ezenwa Ikegwoha'
Jul 31,2022
0 people found
this helpful
The service was excellent, as the staff ( Russel Neal) who handled my rental journey was also amazing. I am happy . Thank you...
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“The service was excellent, as the staff ( Rus......”

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Jul 31,2022
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Russell
By: 'Ezenwa Ikegwoha'
Jul 31,2022
0 people found
this helpful
The service was excellent, as the staff ( Russel Neal) who handled my rental journey was also amazing. I am happy . Thank you...
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“1 star is too much! Why does any self respect......”

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Jul 23,2022
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By: 'Appalled'
Jul 23,2022
6 people found
this helpful
1 star is too much! Why does any self respecting Landlord use this company. They are the worst I have ever come across. In valid gas safe certificates, Smoke detectors 13 year out of date. Instructed repairs ignore. Use of un registered tradespeople. No understanding of Building ...
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“Leaders in Colchester have been so helpful! ......”

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Jul 20,2022
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Robert
By: 'London Gal'
Jul 20,2022
0 people found
this helpful
Leaders in Colchester have been so helpful! I relocated from London and was a first time private renter but with all my dealings they were very happy to answer all of my questions and arrange viewing that sometimes had to be cancelled last minute due ...
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“Incompetency and deceit AVOID...”

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Jul 18,2022
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By: 'Laura'
Jul 18,2022
1 people found
this helpful
Leaders manged my property for over a decade. It use to be good but then I realised every time a called them I had a new property manager who new nothing about me, my property or the tenant. Then the incompetency and deceit started. I ...
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“Fantastic service from Horsham Leaders. I dou......”

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Jul 17,2022
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Joshua
By: 'Dee Blick'
Jul 17,2022
0 people found
this helpful
Fantastic service from Horsham Leaders. I doubt we would have sold our property had it not been for their ongoing diplomacy and interventions! A huge thank you to Joshua and Joshua. Your got the result and you accomplished it with the utmost professionalism and tenacity! ...
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“Landlord left with debts after contract with Leaders......”

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Jul 12,2022
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By: 'Schwarz'
Jul 12,2022
1 people found
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We rented out our 5 bedroom house with Leaders. We were recommended a renter that had no regular income. She did not pay the rent for a year. Leaders has until today not taken efforts on our behalf to recover the missing money although we paid ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Bognor Regis, PO21

Southampton, SO15

Woking, GU21

Eastbourne, BN21

Cheltenham, GL50

Epsom, KT19

Milton Keynes, MK13

Cirencester, GL7

Croydon, CR0

Colchester, CO1



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