Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS

“Don't go there, just don't. You will not get your deposit back unless you pester them to death!...”

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Aug 30,2023
Minithumbdown
By: 'Unhappy'
Aug 30,2023
1 people found
this helpful
Leaders are all smiles whilst they are trying to get you signed up but once you are a tenant and have signed on the dotted line you will get no help. We rented an apartment and Leaders promised that desks would be provided, they even ...
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“Leaders failed to inspect my property for ove......”

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Aug 22,2023
Minithumbdown
By: 'Bruce'
Aug 22,2023
0 people found
this helpful
Leaders failed to inspect my property for over three years during which the tenant mistreated it resulting in £10k damage that could have been prevented had Leaders carried out their inspections and arrested it in the early stages. They deny all responsibility. Worse still they ...
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“Boiler not Working...”

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Aug 21,2023
Minithumbup
Katie
By: 'Robert'
Aug 21,2023
1 people found
this helpful
Had a problem with the boiler and Katie Downer handled the problem in minutes literally within 90 minutes the engineer was knocking at the door. Now that’s what I call a 5 star service. So if you have problems in your home, you know who to ...
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“Thank you so much Lee Walker. It was good to ......”

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Aug 15,2023
Minithumbup
Lee
By: 'Yilmaz Baldz'
Aug 15,2023
0 people found
this helpful
Thank you so much Lee Walker. It was good to know you. Whenever i need your help, you were next to me. Thnx again Yilmaz Baldiz...
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“From viewing to the time we moved in, we had ......”

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Aug 14,2023
Minithumbup
Georgie
By: 'TGSerima'
Aug 14,2023
0 people found
this helpful
From viewing to the time we moved in, we had the great experience and on the ball communication thank you a million Georgie for your “world class performance”...
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“Worst property agents to ever deal with.They ......”

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Aug 09,2023
Minithumbdown
By: 'Manu'
Aug 09,2023
3 people found
this helpful
Worst property agents to ever deal with.They are manipulative and conspire with their landlords to prey on Tenants. I rented a 5 bedroom house from them and was advised that it was long tenancy,so i got myself comfortable knowing i was going to leave ...
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“Leaders at first keen to accept my offer of ......”

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Jul 26,2023
Minithumbdown
By: 'David'
Jul 26,2023
0 people found
this helpful
Leaders at first keen to accept my offer of cash (no mortgage) at full asking price for house purchase. Leader told me vendor accepted the offer. Paid the identity check fee. Passed. I have high credit rating (Experian 979/999) which is irrelevant but would pass any ...
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“Superb customer service...”

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Jul 25,2023
Minithumbup
Francesca
By: 'Sean'
Jul 25,2023
1 people found
this helpful
I have just secured a place to rent through Leaders and Francesca has been superb throughout the whole process. Quick to reply and deal with all requests, checking in and supporting along the way....
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“I had a good experince althrough my house mov......”

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Jul 25,2023
Minithumbup
Thomas
By: 'emmanuel oloruntoba oladejo'
Jul 25,2023
0 people found
this helpful
I had a good experince althrough my house move from searching for a place to moving in Tom Wingham has been excellent and has made me appreciate the detailed work he has put into my move ,........he needs to be promoted asap he deserve more ...
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“I spoke to Justin looking for a place to rent......”

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Jul 18,2023
Minithumbup
Justin
By: 'Nontobeko Ndlovu'
Jul 18,2023
0 people found
this helpful
I spoke to Justin looking for a place to rent.He was very helpful and arranged for a viewing immediately,which we couldn't attend because of a sudden relocation proposed at work.I recommend Leaders for a high level of professionalism....
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“Honestly very happy with finding our first ho......”

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Jul 01,2023
Minithumbup
By: 'Cat'
Jul 01,2023
0 people found
this helpful
Honestly very happy with finding our first home. Rosie called us and helped us through everything. Made sure we had everything we need to start our new life. We got a very cute care box as a congratulations for finding a place. Couldn't ask for ...
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“Awful service...”

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Jun 30,2023
Minithumbdown
Emily
By: 'Rachael'
Jun 30,2023
0 people found
this helpful
As an experienced landlord of over 20 years with many properties I have used many agencies to help let my properties in the Newcastle Under Lyme area. This is by far the most awful company to deal with. After charging me a fee if £350 x 6 tenants ...
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“Incompetent and dishonest. Awful awful awful....”

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Jun 28,2023
Minithumbdown
Gina
By: 'Emma J'
Jun 28,2023
3 people found
this helpful
Incompetent and dishonest. Renting with Leaders was a shambles from application to the end of tenancy - and beyond, as a year on they are suddenly chasing us for money that they insisted on refunding when our tenancy ended. The property was unsafe for a ...
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By: Gemma
Sep 14, 2024
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Hi there I have had a similar experience. Pls can you contact me on [email protected] Thanks ...

“Larissa Hall was Very professional and provi......”

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Jun 27,2023
Minithumbup
Larissa
By: 'nonsy'
Jun 27,2023
0 people found
this helpful
Larissa Hall was Very professional and provided good communication. She was quick to respond to emails in a professional manner as well....
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“Property Let...”

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Jun 22,2023
Minithumbup
Rebecca
By: 'Jimmy'
Jun 22,2023
0 people found
this helpful
This is now the third time I have used Leaders in Leatherhead to market my property let. They are very helpful and professional and they know the market. The staff are very helpful but a special thank you to Rebecca who is exceptionally knowledgeable and ...
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“Very offensive and lazy staff. Never call you......”

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Jun 20,2023
Minithumbdown
By: 'David'
Jun 20,2023
2 people found
this helpful
Very offensive and lazy staff. Never call you back. Discriminating against people with disabilities...
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“Seemless process from start to finish, thank......”

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Jun 19,2023
Minithumbup
Georgie
By: 'Terina'
Jun 19,2023
0 people found
this helpful
Seemless process from start to finish, thank you Georgia for keeping me updated...
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“dear leaders.co.uk agency.this is a message f......”

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Jun 13,2023
Minithumbdown
By: 'Virgiliu'
Jun 13,2023
0 people found
this helpful
dear leaders.co.uk agency.this is a message for everyone to see who will be able to read it.i had a 2 year contract after which i left before the end of the 2 year term.during this time the shower broke I stayed for 2 ...
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“A warning to potential renters!...”

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Jun 09,2023
Minithumbdown
By: 'Nat'
Jun 09,2023
1 people found
this helpful
I'm writing to warn potential renters about Leaders Estate Agents in St. Albans. I had a terrible experience with them, and I don't want anyone else to go through what I did. The staff was unprofessional and incompetent. They were rude and dismissive and didn't ...
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“Excellent...”

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Jun 07,2023
Minithumbup
Gemma
By: 'Brinel Homescapes'
Jun 07,2023
0 people found
this helpful
Review for Gemma, Property Manager at Leaders Lettings Chester Office I recently had the pleasure of working with Gemma, the property manager at Leaders Lettings Chester Office, and I must say that my experience was nothing short of exceptional. Gemma's professionalism, friendliness, and efficiency truly ...
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“Awful . I have had an awful experience dealin......”

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May 30,2023
Minithumbdown
Sarah
By: 'Mrs B'
May 30,2023
0 people found
this helpful
Awful . I have had an awful experience dealing with Leaders- Cheltenham office . I think they are unprofessional. They have told me untruths and use intimidating language. I have had the worst experience dealing with them....
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“The worst rental experience I have ever had. ......”

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May 27,2023
Minithumbdown
By: 'Renter'
May 27,2023
0 people found
this helpful
The worst rental experience I have ever had. I've been renting for years and years but have encountered degrees of laziness and complete utter incompetence like at Leaders. It is remarkable how bad they are. It's really bold that they use so many children in ...
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“Disappointing...”

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May 24,2023
Minithumbdown
By: 'JohnSmith'
May 24,2023
0 people found
this helpful
Unfortunately after initial discussion with a property its been radio silence ever since. Having attempted contacting them via several avenues, seems they're either too busy to respond or simply don't care....
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By: Helen Hufton
May 25, 2023
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Hi John, we are sorry to read your review, however unfortunately we do not have anyone registered recently with your name as searching for a property. Please confirm the property details or call us on 01773 828555 and we will be happy to help. Thank you ...

“Without a shadow of doubt, the worst company I have ever had the misfortune of dealing with...”

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May 17,2023
Minithumbdown
By: 'Josh'
May 17,2023
2 people found
this helpful
Without a shadow of doubt, the worst company I have ever had the misfortune of dealing with. If they say they are going to do something, you can almost guarantee that it won't be done. Clueless, useless, disorganised, careless, apathetic are just some of the ...
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By: Leaders Belper
May 19, 2023
View all comments (1)
“Dear Josh, Thankyou for taking your time to review us. We take all feedback on board and aim to work with our customers to better our service where possible. We are bitterly disappointed to hear your feedback and are eager to speak with you to understand the context behind this. Please can we ask you to contact Head Of Property Management, Rebecca Vernon on [email protected] or 01332 208080, with your property address and details. We are keen to resolve any outstanding disgruntlements y ...

“Worst service from leaders Property Management...”

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May 17,2023
Minithumbdown
By: 'Bhagyashri Walvekar'
May 17,2023
0 people found
this helpful
This is the worst letting agency i have ever met. From beginning I have faced lot of issues with this agency. There Property Management Service is Waste They have separate departments for every system. When I moved in they have not provided any Keys to ...
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“Avoid leaders no deposit option. It’s a scam......”

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May 03,2023
Minithumbdown
By: 'Oliver Cranley'
May 03,2023
1 people found
this helpful
Avoid leaders no deposit option. It’s a scam and I ended up paying over £1700 and they still asked me for £65. They don’t tell you that you would be paying twice. If they try to claim anything. Was also told by an employee that ...
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“I have been dealing with Niki Mihell, excelle......”

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Apr 25,2023
Minithumbdown
Niki
By: 'Lisa'
Apr 25,2023
0 people found
this helpful
I have been dealing with Niki Mihell, excellent service, always keeping me updated on the purchase of my house, with updates, telephone calls and emails, very professional service and polite on the telephone, would recommend to family and friends to use Leaders. Kind regards Lisa ...
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“Untrustworthy, possibly fraudulent...”

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Apr 10,2023
Minithumbdown
Leah
By: 'Prospective tenant'
Apr 10,2023
1 people found
this helpful
Took a holding deposit for a property that was totally unprepared. They booked a viewing without having keys to the property so couldn't view. Tried to force me to pay insurance and first month's rent despite contract not being signed. After we cancelled, few days ...
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“Letting...”

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Mar 04,2023
Minithumbup
Tiffany
By: 'francis'
Mar 04,2023
0 people found
this helpful
Tiffany was helpful in renting our property. She was friendly on the phone and by email, constantly updating us, patience, and demonstrate in depth knowledge of the renting market. we will not hesitate to recommend her to any landlord who want tenant for their property. ...
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“Always request for Ash Gleeson! He’s a great ......”

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Mar 03,2023
Minithumbup
Ashley
By: 'Abigail O.'
Mar 03,2023
1 people found
this helpful
Always request for Ash Gleeson! He’s a great person! My husband and I have had to deal with several Letting negotiators in cumbersome renting processes but Ash made the same renting process pretty simple and easy. His communication and negotiation skills are exceptional. I ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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