Leaders
3.8/5, 2100 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
68% lettings fee satisfaction



Property Features

Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 68% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
653 79 687 442 54 7 38 9 48 83
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS

“Bad agency...”

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Apr 04,2022
Minithumbdown
By: 'Denise'
Apr 04,2022
0 people found
this helpful
I rent a property through leaders got quite a few problems which I have voiced to leaders regarding faulty boiler leaking garage roof crack down kitchen wall window that blinds shake when it’s windy and so on nothing ever gets done just passed from ...
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“Satisfied...”

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Apr 04,2022
Minithumbdown
By: 'James'
Apr 04,2022
0 people found
this helpful
Excellent service, customer relations and support in my first experience in letting my property. All details covered in a professional manner and assistance in understanding the letting process made clear. Extremely satisfied with their management of my letting and highly recommended....
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“Sina Kleven thank you very much.I believe ar......”

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Mar 30,2022
Minithumbdown
Sina
By: 'Ahmed'
Mar 30,2022
0 people found
this helpful
Sina Kleven thank you very much.I believe are very helpful and very kind, every time I call you always help. You are very easy going person. All the best Sina wish you all the best....
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“1 start is too niceGuide was awful I’ve seen......”

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Mar 30,2022
Minithumbdown
By: 'Shanae'
Mar 30,2022
1 people found
this helpful
1 start is too nice Guide was awful I’ve seen more work in a sick note! Leaders especially the derby branch are awful the “guide” who are meant to have the info on the property that you go to view seem to be from another ...
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“Very dissatisfied and disgusted with the “service”...”

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Mar 30,2022
Minithumbdown
By: 'Olivia'
Mar 30,2022
3 people found
this helpful
Very dissatisfied and disgusted with the service from this estate agents. I've never left a negative review in my life but the treatment I received is deserving of one. Myself and my partner arranged for a viewing for a property to let on the 24/03. We ...
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“Jada was very helpful and extremely friendly......”

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Mar 28,2022
Minithumbup
Jada
By: 'Chloe&lewis'
Mar 28,2022
0 people found
this helpful
Jada was very helpful and extremely friendly. She made the process stress free, we would highly recommend renting through her...
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“Charlotte is being really helpful for me to s......”

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Mar 25,2022
Minithumbup
Charlotte
By: 'Sandani'
Mar 25,2022
0 people found
this helpful
Charlotte is being really helpful for me to sort out my serving notice process.as we are buying a house we were not sure whether we give notice not.but Charlotte was advising me what to do.she is very professional....
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“My reference is towards James Henman and i ......”

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Mar 24,2022
Minithumbup
James
By: 'Cosmin Alexandru Diaconescu'
Mar 24,2022
0 people found
this helpful
My reference is towards James Henman and i will describe him as an Excellent , professional with friendly service and prompt response ..! Highly recommend Leaders in Forest Hill!...
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“Paula has made my stay comfortable so far, ke......”

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Mar 24,2022
Minithumbup
Paula
By: 'ACC'
Mar 24,2022
0 people found
this helpful
Paula has made my stay comfortable so far, keep up the good work Paula and keep providing great service always....
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By: Paula McCafferty
Apr 05, 2022
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Many thanks for your helpful review it is so good to hear that you are happy with my services as your property manager ...

“Paula McCafferty has always been very reliabl......”

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Mar 23,2022
Minithumbup
Paula
By: 'Donna cornwell'
Mar 23,2022
1 people found
this helpful
Paula McCafferty has always been very reliable and efficient in dealing with any issues I may have had. She always responds to my emails in a timely manner and will go out of her way to ensure issues are resolved...
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By: Paula McCafferty
Apr 05, 2022
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Many thanks for your lovely Review Donna really pleased to hear that you are happy with my services as your property manager much appreciated. ...

“I rented my property through Leaders and I re......”

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Mar 23,2022
Minithumbdown
By: 'Alex'
Mar 23,2022
0 people found
this helpful
I rented my property through Leaders and I really regret my decision. The tenants were not vetted properly and ended up vandalising my flat. They left my apartment four months ago and despite putting in claims for cost of the damages, I have not been ...
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“Leaders have really helped us settle into our......”

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Mar 22,2022
Minithumbup
Paula
By: 'CB'
Mar 22,2022
1 people found
this helpful
Leaders have really helped us settle into our first home to ensure it has been as smooth as possible The management team have been great at handling our queries and questions. Our property manager Paula has been especially helpful to us through this transition into ...
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By: Paula McCafferty
Mar 23, 2022
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Thank you so much for a lovely review, so pleased that you are settled in your first home! ...

“Paula has been great at dealing with any issu......”

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Mar 22,2022
Minithumbup
Paula
By: 'Aled'
Mar 22,2022
1 people found
this helpful
Paula has been great at dealing with any issues we've had which have included dealing with a broken dish washer, front door and door handles. These issues have been dealt with quickly and the communication on how and when the issues would be dealt has ...
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By: Paula McCafferty
Mar 23, 2022
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You are more than welcome, I am so pleased to read that you are happy with my services as your property manager, lovely to hear! ...

“Paula McCafferty is a fantastic property mana......”

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Mar 21,2022
Minithumbup
Paula
By: 'Piotr'
Mar 21,2022
0 people found
this helpful
Paula McCafferty is a fantastic property manager. Always nice and very helpful. Very reliable and efficient. As far, we are very happy about dealings with her....
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By: Paula McCafferty
Mar 22, 2022
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Many thanks for your lovely comments really appreciate the feedback and so happy to hear that you are happy with my services. ...

“Worst experience...”

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Mar 18,2022
Minithumbdown
By: 'Georgina'
Mar 18,2022
1 people found
this helpful
Worst experience I've ever had with an estate agents. Extremely rude staff who offer no help what's so ever. We have had to deal with inexperienced staff who have messed up time and time again making living here feel horrible and constantly stressed....
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“Avoid Leaders id you can...”

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Mar 15,2022
Minithumbdown
By: 'Cath'
Mar 15,2022
0 people found
this helpful
Had a terrible experience with Leaders managing our move. The people we spoke to, while friendly, did not seem interested in doing their jobs well. Any questions we had took multiple calls to answer and we had to constantly chase the agents for information. We ...
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“In this day and age it is difficult to find p......”

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Mar 15,2022
Minithumbup
Paula
By: 'Laureen'
Mar 15,2022
1 people found
this helpful
In this day and age it is difficult to find people that actually care, but Paula our property manager is a shining example of someone who does. Whenever we have had a problem, she will go out of her way to solve it, keeping us ...
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By: Paula McCafferty
Mar 23, 2022
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What a lovely review thank you so much and so pleased to hear that you have been happy with my services. ...

“We moved into our rental on the 11 February 2......”

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Mar 14,2022
Minithumbdown
By: 'Lisa'
Mar 14,2022
1 people found
this helpful
We moved into our rental on the 11 February 2022 to this date we have had very little assistance with repairs and the ventilation is non functional so we have the strong smell of cigarette smoke filling our flat daily after we signed a non smokers clause ...
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“I would like to thank everyone in leaders wat......”

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Mar 09,2022
Minithumbup
By: 'Alisar alasi'
Mar 09,2022
0 people found
this helpful
I would like to thank everyone in leaders waterloo vill team. They are very supportive and they explained everything to me. Thanks a lot...
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“Leaders, North Lane...”

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Mar 09,2022
Minithumbup
Gary
By: 'Giulia'
Mar 09,2022
0 people found
this helpful
I have rented a property with Leaders, North Laine and I am extremely satisfied with all the support and guidance that I had from my agent. Gary went above and beyond to make everything work perfectly. I have not enough words to describe how happy ...
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“Recently rented an apartment for the first ti......”

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Mar 07,2022
Minithumbup
Harry
By: 'Chrissy'
Mar 07,2022
0 people found
this helpful
Recently rented an apartment for the first time . Have had a few issues with the apartment but confident They are being resolved. Harry at the Leamington branch has guided me through the process and responded very efficiently throughout. Good to have the confidence that if ...
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“Recently rented an apartment for the first ti......”

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Mar 07,2022
Minithumbup
Harry
By: 'Chrissy'
Mar 07,2022
0 people found
this helpful
Recently rented an apartment for the first time . Have had a few issues with the apartment but confident They are being resolved. Harry at the Leamington branch has guided me through the process and responded very efficiently throughout. Good to have the confidence that if ...
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“Thank you Dontae...”

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Mar 03,2022
Minithumbup
Luke
By: 'Titilayo'
Mar 03,2022
0 people found
this helpful
The first call I recieved from Leaders was from Dontae,he was reassuring, found the ideal property for me to rent.. He was really helpful. I have never rented a property before, I had lots of questions.Dontae,Luke and Jameel was patient,took time ...
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“Paula is very efficient and quick to respond ......”

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Mar 03,2022
Minithumbup
Paula
By: 'Emily'
Mar 03,2022
0 people found
this helpful
Paula is very efficient and quick to respond to any questions, contacting leaders is straightforward and an easy process. I would definitely recommend Northwich Leaders and Paula...
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By: Paula McCafferty
Mar 04, 2022
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Thank you so much Emily for your lovely review and so pleased to hear that you are satisfied with my services as your Property Manager! ...

“Paula McCafferty....”

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Mar 02,2022
Minithumbup
Paula
By: 'DAVID WALKER'
Mar 02,2022
0 people found
this helpful
Paula McCafferty. Paula took over from another leaders member who was dealing with our property. She has been very efficient and has dealt with problems quickly. We can only thank her for her continued hard work and look forward to a stress free future....
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By: Paula McCafferty
Mar 03, 2022
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Thank you so much David for a wonderful review and so pleased to hear that you are pleased with my services as your property manager. ...

“Been here a year, good rates. Service is quic......”

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Mar 01,2022
Minithumbup
By: 'C'
Mar 01,2022
0 people found
this helpful
Been here a year, good rates. Service is quick, easy, no complaints there. Anything you need give Leaders a shout....
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“Paula McCafferty has been very helpful and is......”

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Feb 28,2022
Minithumbup
Paula
By: 'Shah'
Feb 28,2022
0 people found
this helpful
Paula McCafferty has been very helpful and is a great property management advisor. She is very efficient in her dealings and helps to put my mind at rest....
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“Agents have been great from the off, keeping ......”

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Feb 28,2022
Minithumbup
Helen
By: 'Kirsty'
Feb 28,2022
0 people found
this helpful
Agents have been great from the off, keeping us updated with move dates etc, and any teething problems we’ve had (which is to be expected when moving into a new property) have been dealt with really quickly and efficiently. Definitely the best agent I’...
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“Landlord...”

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Feb 27,2022
Minithumbup
Lou
By: 'Amy'
Feb 27,2022
0 people found
this helpful
Louise has been managing my properties for 5 years. She always provides a professional service and deals with any issues or queries swiftly and efficiently. The team are also pleasure to work with and all are friendly and professional too. I have been letting my properties ...
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“Renting...”

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Feb 25,2022
Minithumbup
Georgia
By: 'Adriana'
Feb 25,2022
0 people found
this helpful
I am giving Georgia from Leaders five stars because she always answered promptly and assigned me to rental and utility management services such as TILI or Tenant Shop. Leaders provide those services to assist renters in selecting or switching broadband, television, or utility suppliers. Assisting ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Bognor Regis, PO21

Southampton, SO15

Woking, GU21

Eastbourne, BN21

Cheltenham, GL50

Epsom, KT19

Milton Keynes, MK13

Cirencester, GL7

Croydon, CR0

Colchester, CO1



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