Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS

“Leaders in Guildford has been exceptionally r......”

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Feb 06,2024
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Sophie
By: 'Izabella Radwan'
Feb 06,2024
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Leaders in Guildford has been exceptionally responsive to all our queries and available almost 24/7. Especially big thank you to Sophie Allen who have made our whole tenancy experience smooth and without any hassle. Always helpful and available. They have found our perfect home in Guildford...
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“Really great services from Leaders member Sop......”

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Jan 18,2024
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Sophie
By: 'Vincent'
Jan 18,2024
0 people found
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Really great services from Leaders member Sophie Allen and the reception is really exceptionally good....
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“Leaders are set of dubious letting agent .. k......”

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Jan 15,2024
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Tess
By: 'Kenny'
Jan 15,2024
1 people found
this helpful
Leaders are set of dubious letting agent .. kindly avoid them as you will be ripped of your money...
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“nothing but a bunch of scammers and liars. th......”

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Jan 15,2024
Minithumbdown
By: 'lamar'
Jan 15,2024
0 people found
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nothing but a bunch of scammers and liars. they dont fix maintenance issues unless u call them 50 times a week. I lived with no washing machine for months before they gave me a new one. A huge amount of mould was in my bathroom walls ...
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“Very happy with the property manager, Sophie ......”

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Jan 11,2024
Minithumbup
By: 'Not to display name'
Jan 11,2024
0 people found
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Very happy with the property manager, Sophie Morris, who looks after my rental property. She deals with issues efficiently and is always pleasant and polite....
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“Great Service...”

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Jan 05,2024
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Francesca
By: 'Ally'
Jan 05,2024
0 people found
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After having long term tenants move out, Francesca and Moz were fantastic in leading the way to complete the check out and also finding new tenants so quickly. Any questions I had were answered promptly and I knew there was always someone there to help ...
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“We are into our 3rd year renting with Leaders......”

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Jan 04,2024
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By: 'Mary'
Jan 04,2024
0 people found
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We are into our 3rd year renting with Leaders Gosport and to date have experienced high quality customer service from Katie and Helen and all of the team. Any challenges have been answered and managed in a timely manner . Great communication with frequent updates . Highly ...
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“Unprofessional, Dishonest, & Incompetence on grand scale - Caveat emptor!...”

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Jan 02,2024
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By: 'kjnjkn'
Jan 02,2024
11 people found
this helpful
Experienced landlord with different lettings agency over the years I can say Leaders hands down is the most incompetent agency I have ever come across. Leaders are simply too BIG to care and YOU ARE JUST A NUMBER, they do not care about you or ...
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By: Sam Leeds
Mar 23, 2024
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100% agree with your write up I have had a nightmare with them. And your are right about being passed around departments I now know the internal workkngs of leaders... Everything is a separate departments unbelievable and they pass you around and then have additional people to deal with it becomes a joke. ...

“The most unprofessional and disappointing age......”

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Dec 31,2023
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By: 'Mistreated Migrant'
Dec 31,2023
2 people found
this helpful
The most unprofessional and disappointing agent I've ever dealt with. When I moved in I saw how dirty and unkempt the room was. The walls were extremely mouldy, and the bed mattress hasn't been cleaned or replaced at all for a long time so it ...
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“I am really impressed with leaders. At the f......”

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Dec 20,2023
Minithumbup
By: '12 oxford road'
Dec 20,2023
0 people found
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I am really impressed with leaders. At the first time, it gave me some services that was really good. It did job very carefully. Thanks for leaders and staff again....
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“They do nothing, they do not help at all. ALSO NOT SAFE!...”

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Dec 05,2023
Minithumbdown
By: 'Danither'
Dec 05,2023
0 people found
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They do nothing, they do not help at all. My parnter rents a property with these 'people' the boiler has failed twice and had a gas leak also, yes that's right a GAS LEAK. leaders have been less than helpful every single time. asking them ...
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“NO RESPONSE TO MAINTENANCE REQUESTS...”

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Dec 04,2023
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By: 'Jing'
Dec 04,2023
0 people found
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We rent a house from Leaders Kenilworth since August 2022. The maintenance teams did not answer to maintenance requests. We have had many problems since we moved into the house and the Leaders fails to response to almost all of our requests. We have to report ...
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“Believe the 1-star reviews. I would give 0 if I could...”

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Nov 30,2023
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By: 'Catherine T'
Nov 30,2023
3 people found
this helpful
Believe the 1-star reviews. I would give 0 if I could. From my initial onboarding as a tenant, to the very end, it was like pulling teeth. It's the worst of the worst in terms of professionalism. Expect curt one-liners to BIG issues, passive-aggressiveness, them giving ...
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“Leaders...”

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Nov 22,2023
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Molly
By: 'Adenuga'
Nov 22,2023
0 people found
this helpful
I recently had the pleasure of working with Leaders lettings, Molly, in securing my first apartment. Molly was incredibly helpful throughout the entire process. She provided valuable insights, promptly addressed my queries, and guided me seamlessly through each step. Her professionalism and friendliness made the ...
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“UNSAFE...”

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Nov 19,2023
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By: 'Tenant of Lisle'
Nov 19,2023
0 people found
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To agree that Rent shall cease to be payable, if the Property is destroyed or made uninhabitable by fire, or any other risk against which the Landlord’s policy has insured, until the Property is reinstated and rendered habitable; unless the insurance monies are not ...
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“Best Letting agents in town! I am a DIY landl......”

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Nov 16,2023
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Alex
By: 'Peter Lockley'
Nov 16,2023
0 people found
this helpful
Best Letting agents in town! I am a DIY landlord previously and have recently signed up to the Leaders Premier Managed service. I had the pleasure of dealing with Alex Hodge at valuation stage who is very personable and knowledgeable. The lettings chaps Tommy and ...
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“Stay clear of Leaders agency – a masterclass ......”

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Nov 13,2023
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By: 'MLG'
Nov 13,2023
0 people found
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Stay clear of Leaders agency – a masterclass in incompetence and greed! From the moment you sign their lease, you're in for a relentless onslaught of hidden charges and absurd rent spikes. In need of assistance with your flat? Good luck! They're as helpful as a ...
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“Finding a new home to rent...”

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Nov 05,2023
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Eloise
By: 'Elizabeth'
Nov 05,2023
0 people found
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I have been dealing with Eloise and l had a fantastic and l greatly appreciated your customer service.That was superb.Thank you so much for keeping me updated....
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“awful conpany do not care about tenants - wou......”

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Oct 20,2023
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By: 'david'
Oct 20,2023
0 people found
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awful company do not care about tenants - would avoid renting from them if you can...
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“Where do I start! Sammie at leaders is absolu......”

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Oct 17,2023
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Sammie
By: 'Leah Smith'
Oct 17,2023
0 people found
this helpful
Where do I start! Sammie at leaders is absolutely amazing and has made this journey of getting my first tenancy on a flat so calm and smooth going. I would highly recommend this company and if you have a choice, have Sammie to deal with ...
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“Thank you so much, Erin and Tom...”

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Oct 16,2023
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Tom
By: 'Demi'
Oct 16,2023
0 people found
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Thank you so much, Tom, he showed me the apartment and he was helpful cos I got a call back almost immediately after he filled out the form for me. The experience I had with Leaders Estate was smooth and very fast. Erin Doyle is ...
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“Letting...”

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Oct 02,2023
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Riley
By: 'Eva'
Oct 02,2023
0 people found
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Me and my partner had an amazing experience with Leaders in Norwich, and could not be happy enough. Our Letting Agent Riley Fox always kept effective and open communication with us; he helped us throughout the whole process and we couldn’t be more grateful. ...
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“Thanks so much Georgie!...”

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Sep 29,2023
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Georgie
By: 'marcella'
Sep 29,2023
0 people found
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Thanks so much Georgie, I appreciate your help and support....
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“Rob Perry...”

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Sep 25,2023
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Robert
By: 'Jenny'
Sep 25,2023
0 people found
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Rob Perry always responds quickly and efficiently to sorting out any repairs or problems that may occur. Good communication skills whatever the issue....
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“Lucia is a good person, her customer service ......”

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Sep 24,2023
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Lucia
By: 'Cynthia ejimnkeonye'
Sep 24,2023
1 people found
this helpful
Lucia is a good person, her customer service is the best I have ever seen...
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“Francesca Cranford...”

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Sep 22,2023
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Francesca
By: 'SF'
Sep 22,2023
0 people found
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I just wanted to comment on Francesca Cranford, who was the agent I dealt with at Leaders in Hove on my previous rental home. She has been very friendly, super professional and very helpful in any issues or queries that I have had to raise. ...
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“Utterly incompetent, useless and uninterested......”

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Sep 20,2023
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Leah
By: 'Kamila'
Sep 20,2023
1 people found
this helpful
Utterly incompetent, useless and uninterested in helping. Terrible communication, I spoke to a different person every time I contacted them about the property I wanted to rent, and each time I was brushed aside. I reached out to them about this property over a month ...
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“Utterly incompetent, useless and uninterested......”

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Sep 20,2023
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Leah
By: 'Kamila'
Sep 20,2023
1 people found
this helpful
Utterly incompetent, useless and uninterested in helping. Terrible communication, I spoke to a different person every time I contacted them about the property I wanted to rent, and each time I was brushed aside. I reached out to them about this property over a month ...
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“Leaders gave us excellent reception and exemp......”

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Sep 05,2023
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Daniel
By: 'Maggie'
Sep 05,2023
0 people found
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Leaders gave us excellent reception and exemplary service. Daniel Copsey kept us updated in every step of the process and was very kind to us. We are happy in our new apartment courtesy of Daniel and his colleagues. We recommend leaders Maggie and family...
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“LANDLORDS AND TENANTS BEWARE....”

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Aug 31,2023
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By: 'DISAPPOINTED'
Aug 31,2023
1 people found
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AS A MULTIPLE LANDLORD THESE LAST 25 YEARS USING VARIOUS RENTAL AGENTS IN THE SOUTH OF ENGLAND 'LEADERS LETTINGS' HAS GONE FROM BAD TO TERRIBLE. THE TERRIBLE IS INSTEAD OF DEALING DIRECTLY WITH YOUR CHOSEN BRANCH SOME ASPECTS ARE NOW BEING DEALT WITH CENTRALLY WHICH COULD ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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