95% sales valuation accuracy
95% sales fee satisfaction
85% lettings valuation accuracy
95% lettings fee satisfaction
NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East. Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best ...
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NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.
Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.
We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS
Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.
Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.
Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.
Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.
We are absolutely desperate to impress you and so here are some of the things we can do for you:
• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.
If you’re interested - let us make you our next “Happy Customer!”
Contact us:
0191 491 0344
[email protected]
www.nguhomes.co.uk
Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.
We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS
Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.
Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.
Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.
Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.
We are absolutely desperate to impress you and so here are some of the things we can do for you:
• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.
If you’re interested - let us make you our next “Happy Customer!”
Contact us:
0191 491 0344
[email protected]
www.nguhomes.co.uk
Latest Reviews
View all Reviews 341
22nd Feb 2023
reviewed by 'Ms S.'
11th Apr 2022
reviewed by 'Samantha Rathbone'
6th Apr 2022
reviewed by 'Marina'
1st Mar 2021
reviewed by 'Connor'
10th Feb 2021
reviewed by 'Kirsty'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 95% | £24,000 | £245,000 |
| Lettings | 85% | 95% | £292 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 117 | 3 | 129 | 14 | 33 | 1 | 17 | 0 | 25 | 2 |
Areas covered
- Whole of the North East from Teesside to Northumberland
Address
469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
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Latest Properties
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Feb 23,2016
Feb 23,2016
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Nice friendly any problems he's allways happy to help. He is always on time for 6 month and easy to get a hold of...
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Great
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Feb 23,2016
Feb 23,2016
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Professional friendly agent..very helpful.goes that extra mile..a pleasure to deal with..an excellent member of the ngu team....
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Good
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Feb 22,2016
Feb 22,2016
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I've worked with Sam for several years now. She is always diligent and professional and a credit to NGU....
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ok
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Feb 19,2016
Feb 19,2016
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Anna has always been totally professional, efficient and very helpful when answering my queries. She has always responded quickly to any problems I may have. She is a breath of fresh air and I can rely on her to help. I would recommend her to ...
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They are in line with other Agents and are what you would expect.
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Feb 15,2016
Feb 15,2016
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Actively actively pursued getting new tenants for a vacant property. Have kept us us fully informed at stages by phone and email....
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Good
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Feb 13,2016
Feb 13,2016
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Ive been letting from NGU now for 6 months and I have found compared to other letting agencies that they are so much better. I love the fact they have a 24hr helpline and always have someone on hand to help when needed. Any issues I ...
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Good
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Feb 13,2016
Feb 13,2016
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Has been very helpful and friendly. She has kept me up to date on everything that is going on so I don't feel like I have been forgotten about....
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Good
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Feb 12,2016
Feb 12,2016
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Having previously managed my own properties, in September 2015 I took the big step of moving the portfolio to NGU Lettings. I had already used their services on a find a tenant basis and had found the lettings team to be efficient and professional. This initial ...
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The fees that I have agreed with NGU are very resonable and offer Value for Money.
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Feb 12,2016
Feb 12,2016
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So far so great service with NGU.
We've been corresponding with Katie - super quick response and friendly service.
Also great showing of the flat, new what he was talking about and very professional!...
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Feb 10,2016
Feb 10,2016
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Chris who does my home check is a very friendly out going character also gives excellent fed back as always :)...
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Feb 10,2016
Feb 10,2016
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Chris allott is always professional, polite and a credit to the business. I would recommend him to any estate agent...
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Feb 09,2016
Feb 09,2016
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First class service and communication in sourcing a new tenant. Having experienced other agencies NGU stand head and shoulders above the rest....
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Aug 28,2015
Aug 28,2015
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Always seems like he cares. Persistant in chasing tenant appointments even when they do not turn up. Still gaining experience with difficult tenants but seems like a quick learner....
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Aug 28,2015
Aug 28,2015
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Just engaged these people to look after our portfolio and so far Aaron and Caroline along with other members of staff have been excellent at communications setting everything us. They found us a tenant very quickly for a new property we just added. Visiting the ...
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Aug 26,2015
Aug 26,2015
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I have moved my agent to NGU recently as my previous agent couldn't care less and I lost almost one years of rent.Since I moved to NGU David took over and accessed the situation and served notice of eviction speedily enough....
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Comment on agent fees
Rent is low due to the area and economic situation
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Aug 26,2015
Aug 26,2015
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A very proactive approach to managing the property and tenant. Has always kept us well informed through regular communication by phone followed up in writing. His management of a challenging tenancy has been outstanding and as a result we look forward to a continued relationship ...
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Aug 21,2015
Aug 21,2015
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what a great pleasure it is to deal with a great team of people,from the first time i arrived in there offices i could tell i was dealing with people with knowledge of the north east letting market.
all the right questions seem to ...
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Comment on agent fees
the fees are very fair and also a wide range of different deals available
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Aug 20,2015
Aug 20,2015
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David has been handling our property since we purchased it; he is predominantly our sole point of contact. He has always been extremely diligent and highly motivated and his...
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Comment on agent fees
the fees are very fair. NGU operate a no income, no fee policy and a fixed eviction fee which is transparent and greatly appreciated.
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Aug 20,2015
Aug 20,2015
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I had NGU looking after one of my properties in Gateshead. David Brown was very helpful with every issue. The tenant hadn't been paying their rent and David provided me with feedback every step of the way, he was great, each contact he had with ...
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Aug 20,2015
Aug 20,2015
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A very good lettings agency. Very responsive and helpful. They are always there to sort out problems you may have with the tenants. I would recommend them to anybody who are having problems with their current lettings agency....
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Aug 19,2015
Aug 19,2015
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I've used NGU for about 7+ years and have found all the staff to be very hopeful in assisting with any issues I've had. This goes from the top of the company to the bottom and everyone knows there job .I would recommend them to anyone ...
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Aug 18,2015
Aug 18,2015
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I originally contacted ngu, to get a tennant evicted after she refused to pay rent, David Brown was put on my case,and was a complete professional from start to finish, keeping me informed throughout the whole procedure, I can do nothing but praise him ...
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Aug 17,2015
Aug 17,2015
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I used David's new eviction papers service to help me out
I was very impressed with how knowledgable he was about possible pitfalls....
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Aug 14,2015
Aug 14,2015
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I have 4 properties with ngu, my past agent gave me nothing but grief with poor tenants who didn't pay, since switching to ngu i have had a minor blip with a tenant but because of the system processes they have in place I lost no ...
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Aug 13,2015
Aug 13,2015
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I have dealt with numerous staff from this branch and absolutely all have been exactly what i needed. Initially i spoke with the branch manager Aaron Phelan and after that several of his staff took over and looked after my interests very well indeed. They ...
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Aug 11,2015
Aug 11,2015
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This is the first time I have used NGU and they appear to be very pro-active and have kept me well informed in the process of finding a good quality tenant for my property. The cost is competitive, particularly with the offer to find a ...
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Comment on agent fees
overall fees for finding tenant and letting management very competitive due to free tenant find offer
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Aug 11,2015
Aug 11,2015
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Advised me on the refurbishment needed at the property, commissioned the work at competitive prices and then rented it out to an well vetted tenant....
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Aug 10,2015
Aug 10,2015
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David Brown at NGU always responds to our requests, is proactive and very helpful. He dealt with a particularly difficult situation with a defaulting tenant in a calm, professional and effective manner keeping us informed and well advised. Pleasure to deal with David ....
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Aug 07,2015
Aug 07,2015
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NGU provides the lanlord with an updates on the property letting process and suggests on the ways to secure the new tenant as soon as possible....
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Aug 06,2015
Aug 06,2015
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There have been some payment issues with the tenant, both Hazel and James have acted professionally and resolved the situation, in a format the tenant and I can work with. They worked tenaciously, to reach a compromise, rather than evicting the tenant, which would have ...
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Landlord Fees
Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)Landlord Fees – We offer half price management for the first three months under management at 5% (+VAT).
Our tenant find fee on a managed property is £325 (+VAT) for properties marketed under £400 pcm and is £400 (+VAT) for properties marketed above £400 pcm.
We do offer discounts if a tenant moves out early (Call for more info).
We also offer a RENT FOR FREE option (No initial tenant find fee) if the property is located in Newcastle or Gateshead and will rent to a professional only tenant from the start.
Tenant Fees range from £140 to half a month’s rent (Inc VAT)
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email [email protected]
If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email [email protected]
Last updated at 10:19 AM 29/04/2016 by allAgents
We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email [email protected]
If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email [email protected]
Best Letting Agent in Gateshead 
