95% sales valuation accuracy
95% sales fee satisfaction
85% lettings valuation accuracy
95% lettings fee satisfaction
NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East. Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best ...
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NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.
Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.
We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS
Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.
Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.
Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.
Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.
We are absolutely desperate to impress you and so here are some of the things we can do for you:
• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.
If you’re interested - let us make you our next “Happy Customer!”
Contact us:
0191 491 0344
[email protected]
www.nguhomes.co.uk
Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.
We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS
Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.
Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.
Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.
Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.
We are absolutely desperate to impress you and so here are some of the things we can do for you:
• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.
If you’re interested - let us make you our next “Happy Customer!”
Contact us:
0191 491 0344
[email protected]
www.nguhomes.co.uk
Latest Reviews
View all Reviews 341
22nd Feb 2023
reviewed by 'Ms S.'
11th Apr 2022
reviewed by 'Samantha Rathbone'
6th Apr 2022
reviewed by 'Marina'
1st Mar 2021
reviewed by 'Connor'
10th Feb 2021
reviewed by 'Kirsty'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 95% | £24,000 | £245,000 |
| Lettings | 85% | 95% | £292 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 117 | 3 | 129 | 14 | 33 | 1 | 17 | 0 | 25 | 2 |
Areas covered
- Whole of the North East from Teesside to Northumberland
Address
469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
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Mar 01,2017
Mar 01,2017
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I've dealt with both staff for several years. Their knowledge base and honesty are very much appreciated. David solves problems and that's what investors need. He speaks lay language but has expert and detailed experience. Sam is the easiest person to get along with and ...
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Comment on agent fees
Very good for the skill base and expertise
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Feb 27,2017
Feb 27,2017
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The response from NGU staff is always prompt and efficient. They follow through with their promises and communication is excellent.Lovely people to deal with who you know have your interest at heart....
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Comment on agent fees
Fees are competive, but this does not compromise service.
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Feb 27,2017
Feb 27,2017
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Katie and Aaron from NGU have provided a first rate service to me and I highly recommend them. I have been a BTL landlord for 20 years and trust them to fully manage my properties....
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Feb 25,2017
Feb 25,2017
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Caroline is always ready to help and nothing is a problem I can't speak more highly of her, keep up the good work...
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Feb 25,2017
Feb 25,2017
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Katie & Caroline were both really helpful in the application and move in process. They were always available to answer any queries and support....
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Comment on agent fees
Similar to other letting agents
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Feb 25,2017
Feb 25,2017
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What can I say apart from, Rachel does a fantastic job and is a legend in the game that is property maintenance. I wouldn't trust anyone else....
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Comment on agent fees
Excellent service
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Feb 25,2017
Feb 25,2017
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Very knowledgeable and quick response to all concerns. After care was good, once all tradesmen were contacted and arranged I was informed....
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Feb 24,2017
Feb 24,2017
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Having been a tenant for 6 years, we have been more than happy with the excellent response from NGU over that time...
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N/A
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Feb 24,2017
Feb 24,2017
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I have now let-out several properties through NGU Homelettings for several years. I have dealt with various members of staff and invariably found them to be conscientious and efficient people. NGU look after my assets as if these belonged to them, but they do it ...
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Comment on agent fees
I have no complaints about the level of fees for Full Management.
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Feb 24,2017
Feb 24,2017
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Always well organised, on time and does not give up. It has taken quite a while to find the right property but Mike kept on looking until he found the right one for me which met the criteria....
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Comment on agent fees
Very fair for the time put into this.
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Feb 24,2017
Feb 24,2017
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I have been dealing with NGU for approx 4 months. Every time I have contacted the office my queries are dealt with efficiently. Both girls are a Pleasure to deal with. Always polite, friendly and professional....
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Comment on agent fees
Good
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Feb 24,2017
Feb 24,2017
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Have been with them for over 5 years and my experience is that they are extremely thorough when vetting new tenants and had really good advice about this communicated to me and that has assisted in keeping any problems to an absolute minimum. Where a tenant ...
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Comment on agent fees
Standard and reasonable
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Feb 24,2017
Feb 24,2017
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NGU, have been my agent of choice for about 6 years now, they have made my life a lot easier, not living local to my rental properties it is even more important to have complete trust in a agent.
With any maintenance issue it is dealt ...
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Comment on agent fees
Fair fees
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Aug 18,2016
Aug 18,2016
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I have been renting my house from ngu for nearly seven years now and I have never had a problem, Chris Allott is always friendly and polite...
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Aug 12,2016
Aug 12,2016
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Very friendly and approcable made what would have otherwise been a hectic time very organised and well managed overall good service....
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Aug 12,2016
Aug 12,2016
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Chris allot did my 6 month inspection yesterday ( 25/07/16) I informed Chris of a couple of issues within the property, Chris dealt with them immediately. Very helpful. Thanks again.
Laura
(8 west drive)...
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Comment on agent fees
Great
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Jan 31, 2018
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NGU Lettings should do a 6 month review of their property at 29 Spence Terrace - you should see the state of the yeard ...
Jul 23,2016
Jul 23,2016
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Chris has been extremely helpful to me in the past year that I've been with NGU and he has been quick to help me with any issues I've had. I can't fault him at all for the help and service he has provided....
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Jul 14,2016
Jul 14,2016
3
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After meeting to discuss our portfolio we agreed to let them manage our properties, however the ongoing service did not live up to the hype seen on the website. Only 1 person we felt we could trust tried to do everything professionally, everyone else let him ...
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Jul 07,2016
Jul 07,2016
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Chris explained everything that I don't understand, he is really polite,friendly and helpful. I will recommend to my friends....
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Jul 01,2016
Jul 01,2016
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Good service
Deal with problem as soon as possible as he can.
Good accessible with texts and emails as my contact with him....
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Jun 30,2016
Jun 30,2016
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Very friendly and always helpful. Very thorough and professional. Chris has been my agent for nearly 5 years now and I have never had any problems with him or the company ever....
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Comment on agent fees
Very good
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Jun 20,2016
Jun 20,2016
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I have spoken with both Katie and Donna over the telephone to sort out my move into a new flat. Both were very professional, friendly and helpful, showed initiative and were a pleasure to deal with....
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Jun 16,2016
Jun 16,2016
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I switched to NGU after being dissatisfied with the service offered by another LA in the area. NGU was recommended to me by a fellow property investor at a networking meeting. Ive found the staff to be knowledgeable, patient with great systems in place. They ...
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Comment on agent fees
Fees are very good compared to other agents
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Jun 01,2016
Jun 01,2016
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I'm moving into renforth close on Saturday 25th June and just wanted to say how easygoing the process has gone through Katie. Katie has been so so helpful from the word go, she responded within a matter of hours to my message via the spare ...
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May 31,2016
May 31,2016
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Amazing! Great help. Got things done fast! Fantastic thank you for everything very polite and helpful I would recommend to all...
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May 25,2016
May 25,2016
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Chris has visited on a few occasions and helped with my rent and repairs, he is very understanding and helpful landlord and I would highly recommend him to any freind or family or potential tenants of Ngu....
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Comment on agent fees
Good
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May 12,2016
May 12,2016
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I have been a tenant since NGU had taken over my property around 3 - 4 years ago. I have lived in my property over 6 years intotal. Chris has been the main person I see from the agency, anything that needs doing they are really quick at ...
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Comment on agent fees
Good agency fees
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Apr 28,2016
Apr 28,2016
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Chris is always very polite and helpful and always able to answer any questions I may have about the property...
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Apr 27,2016
Apr 27,2016
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Chris was Very polite when recently doing a home check at my property, also listened to problems in home. Very helpful...
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Apr 27,2016
Apr 27,2016
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What a lovely agent Chris Allott was he explained everything clearly to me 5 °Å¸Å’Ÿ rating was a great privlage to hand my keys back and highly recommended NGU for either to rent or by couldn't fault any member of staff as where all polite and helpful ...
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Comment on agent fees
Absolutely spot on with everything I would highly recommend them where spot on with repairs and if I ever needed to report anything all the staff where polite and very helpful and the fees where fantastic
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Landlord Fees
Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)Landlord Fees – We offer half price management for the first three months under management at 5% (+VAT).
Our tenant find fee on a managed property is £325 (+VAT) for properties marketed under £400 pcm and is £400 (+VAT) for properties marketed above £400 pcm.
We do offer discounts if a tenant moves out early (Call for more info).
We also offer a RENT FOR FREE option (No initial tenant find fee) if the property is located in Newcastle or Gateshead and will rent to a professional only tenant from the start.
Tenant Fees range from £140 to half a month’s rent (Inc VAT)
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email [email protected]
If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email [email protected]
Last updated at 10:19 AM 29/04/2016 by allAgents
We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email [email protected]
If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email [email protected]
Best Letting Agent in Gateshead 
