95% sales valuation accuracy
95% sales fee satisfaction
85% lettings valuation accuracy
95% lettings fee satisfaction
NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East. Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best ...
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NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.
Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.
We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS
Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.
Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.
Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.
Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.
We are absolutely desperate to impress you and so here are some of the things we can do for you:
• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.
If you’re interested - let us make you our next “Happy Customer!”
Contact us:
0191 491 0344
[email protected]
www.nguhomes.co.uk
Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.
We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS
Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.
Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.
Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.
Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.
We are absolutely desperate to impress you and so here are some of the things we can do for you:
• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.
If you’re interested - let us make you our next “Happy Customer!”
Contact us:
0191 491 0344
[email protected]
www.nguhomes.co.uk
Latest Reviews
View all Reviews 341
22nd Feb 2023
reviewed by 'Ms S.'
11th Apr 2022
reviewed by 'Samantha Rathbone'
6th Apr 2022
reviewed by 'Marina'
1st Mar 2021
reviewed by 'Connor'
10th Feb 2021
reviewed by 'Kirsty'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 95% | £24,000 | £245,000 |
| Lettings | 85% | 95% | £292 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 117 | 3 | 129 | 14 | 33 | 1 | 17 | 0 | 25 | 2 |
Areas covered
- Whole of the North East from Teesside to Northumberland
Address
469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
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Latest Properties
No Properties
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Nov 06,2018
Nov 06,2018
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I can't recommend Chantelle highly enough, her service has meant that I am going to purchase a second flat from her. As a first time buyer she has been patient and explained everything to me step by step. She's an asset....
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Nov 06,2018
Nov 06,2018
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Having emailed and phoned jasmine many times over the last month and have always felt like she's tried her best to look after us and keep us up to date with our application....
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Comment on agent fees
Good I’m glad jasmine is handling our application
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Nov 06,2018
Nov 06,2018
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Really friendly professional and helpful.from start to finish ov vetting process always helpful and kept in contact at all times...
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Nov 03,2018
Nov 03,2018
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Megan is extremely knowledgeable in her field of expertise, and during my interactions with her, she has been professional, approachable and has given me the support that I have needed as a tennanet in need. She is an asset to NGU Home Lettings....
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Good
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Nov 02,2018
Nov 02,2018
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Jasmine has dealt with my application for a property within NGU. She has been friendly, professional and kept me up to date with the progress of the application and also understanding of any personal circumstances involved. Jasmine made the process a lot less stressful for ...
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Good
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Oct 31,2018
Oct 31,2018
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Very helpfull, always in touch to keep u update even ifbis a small quiery. Quickly sorting any problems and act very fast ....
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Comment on agent fees
Not to bad
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Oct 30,2018
Oct 30,2018
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Jasmine has been instrumental in finding a new tenant with her constant feedback and proactive workable ideas.
Chantelle has been patient in explaining and expanding upon potential deals,hopefully a workable stacked deal is close.
Thanks guys....
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Oct 27,2018
Oct 27,2018
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Chantelle has been an absolute top-notch star!
She runs around, left right and centre, doing everything she can, in the most polite of ways. She resolves all difficulties, no matter how complex and awkward, and... I feel like she's now a good friend :-)
Magic...
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Comment on agent fees
Considering the deal which was being purchased, the fees were very acceptable.
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Oct 24,2018
Oct 24,2018
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I always speak with Jasmine from NGU. Very lovely girl to deal with. Always polite and friendly, very professional manner...
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Oct 23,2018
Oct 23,2018
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Jasmine is very professional and was willing to work with me around my circumstances and help me achieve a move in date...
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Good
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Oct 22,2018
Oct 22,2018
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Really appreciate the help from NGU on getting my new home, especially Jasmine who helped throughout. Patient and friendly throughout...
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Oct 20,2018
Oct 20,2018
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I was truly very impressed with the fantastic customer service i recieved. Abbey in particular made sure that everything was done to the highest standard....
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Oct 12,2018
Oct 12,2018
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Based on the viewing up to the moving in date, everyone involved was excellent, quick to respond to emails, friendly and professional when in person and on the phone...
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Comment on agent fees
Nothing to report
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Oct 12,2018
Oct 12,2018
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Fast and friendly they have made my entire customer journey as stress free as possible could not recommend highly enough....
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Good
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Oct 06,2018
Oct 06,2018
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Abbey was amazing her professionalism was outstanding I'm one extremely happy landlord can't fault the service received and happily recommend to other landlords...
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Comment on agent fees
Fees were fine
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Oct 03,2018
Oct 03,2018
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Since requiring to be back on the books with NGU, they have been extremely accommodating and friendly to myself. I have had the pleasure of having Jasmine deal with my application as well as securing the right property for myself. The wheels set in motion ...
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Comment on agent fees
I found the fees to be extremely reasonable and this has given me more confidence to use NGU as my agent yet again!
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Oct 02,2018
Oct 02,2018
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Professional Agent who know all aspect of Property Investment.
From Finding the right property to Invest, to Refurbishment and Lettings , all department and all Department did an excellent service. I dealt with Mike Bell & Chantelle when looking for property to Invest, David at refurbishment and ...
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Comment on agent fees
fees are average
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Oct 01,2018
Oct 01,2018
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Jasmine was a great help throughout our application process, one of the best estate agent, she made sure everything ran smoothly, and we are now moving into our lovely home, all because of the help of Jasmine....
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Good
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Oct 01,2018
Oct 01,2018
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I found the experience with NGU Gateshead very positive. The staff were very friendly and helpful with a great attitude. Any phone call messages I left were promptly responded to. Overall I am happy with the service....
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Comment on agent fees
Fees were good and fair.
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Sep 27,2018
Sep 27,2018
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I've been renting for 7 years. And for the last year and a half I have been renting with ngu home lettings. Very professional service with excellent customer service. Chris allott very helpfull friendly Guy and will go that extra mile to help you. I have ...
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Good
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Sep 18,2018
Sep 18,2018
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When I contacted them for any help, they are available and did their best. It is good to have them around....
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Comment on agent fees
So so
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Sep 07,2018
Sep 07,2018
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Jasmine has been wonderful. She has been an excellent person to deal with when looking for a flat to rent and has gone the extra mile to ensure I settled into my flat with ease. A very friendly and warm nature and a pleasure to ...
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Comment on agent fees
Fees are reasonable
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Aug 31,2018
Aug 31,2018
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I had to move on a short notice and Abby and Jasmine were very helpful, informative and fast. They helped me with everything in a fast and professional manner without any hassle....
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Comment on agent fees
Decent fees
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Aug 30,2018
Aug 30,2018
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I've been a tennant with ngu for just over 5 years so I've met Chris a few times now, he his always very polite and friendly and very professional. If there's any concerns he is quick to deal with them....
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Aug 30,2018
Aug 30,2018
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I was struggling to manage my current tenants myself who were in large arrears, NGU took over management of my property and with their help we have eventually got somewhere. We now have a payment plan put in place that the tenants are sticking to, ...
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Good
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Aug 27,2018
Aug 27,2018
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Five star service all the way, Ngu are a great company to rent from.
Any repairs are promptly sorted from it being looked at to being repaired, I mainly deal with
Sam and she is very friendly and goes out of her way to help....
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Good
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Aug 27,2018
Aug 27,2018
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Sam is very helpful and will go out of her way to help and is always on the end of the phone if you need her....
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Good
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Aug 27,2018
Aug 27,2018
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Friendly, professional and communicates well if he's running behind time for any reason, always listens to any concerns I have and raises them with the appropriate member of the team....
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Aug 27,2018
Aug 27,2018
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I have been with ngu homelettings for years they are lovely people nd do the best for there customer's...
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Aug 27,2018
Aug 27,2018
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Chris has been doing inspections here now for 4 years, he's always on time and listens to any issues that I raise...
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Landlord Fees
Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)Landlord Fees – We offer half price management for the first three months under management at 5% (+VAT).
Our tenant find fee on a managed property is £325 (+VAT) for properties marketed under £400 pcm and is £400 (+VAT) for properties marketed above £400 pcm.
We do offer discounts if a tenant moves out early (Call for more info).
We also offer a RENT FOR FREE option (No initial tenant find fee) if the property is located in Newcastle or Gateshead and will rent to a professional only tenant from the start.
Tenant Fees range from £140 to half a month’s rent (Inc VAT)
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email [email protected]
If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email [email protected]
Last updated at 10:19 AM 29/04/2016 by allAgents
We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email [email protected]
If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email [email protected]
Best Letting Agent in Gateshead 
