40% sales valuation accuracy
22% sales fee satisfaction
46% lettings valuation accuracy
22% lettings fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ...
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Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!
Latest Reviews
View all Reviews 485
30th Apr 2024
reviewed by 'Sarah Lewis'
29th Apr 2024
reviewed by 'Marie Wardle'
16th Apr 2024
reviewed by 'Chris Marais'
2nd Apr 2024
reviewed by 'Alessandra'
12th Feb 2024
reviewed by 'Wendy'
22nd Jan 2024
reviewed by 'Monica'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 40% | 22% | £23,000 | £3,500,000 |
| Lettings | 46% | 22% | £390 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 55 | 0 | 51 | 23 | 195 | 1 | 40 | 2 | 116 |
Areas covered
Address
Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008
Opening Hours
- Open: 24/7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Overall
Latest Properties
No Properties
Aug 13,2019
Aug 13,2019
4
people found
this helpful
this helpful
Over 7 months on the market with only 1 viewing - which conveniently came after the first time we complained. Very little communication from them, despite now dealing with a manager. We're having to weekly change around our photos on the listing, which they're supposed to do. ...
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Aug 04,2019
Aug 04,2019
6
people found
this helpful
this helpful
A valuer with Purple Bricks called yesterday, the hour (stated by then) was 20 minutes we sat in the living room and a very quick look round my home, did not visit a building in the garden! I did not feel that this was professional, just ...
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Jul 22,2019
Jul 22,2019
2
people found
this helpful
this helpful
There is a problem with PurpleBricks [PB]. If you are trying to work out should you use them, the reviews are either very bad or very good. Allagents has 200+ reviews with a 1.2* average. Trustpiliot is 89% excellent, while compareonlineagents concludes that “a local agent makes all ...
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Jul 18,2019
Jul 18,2019
1
people found
this helpful
this helpful
Purple bricks were excellent, our local rep 'Ian Taylor' was always contactable, helpful and on the ball. Saved a fortune as well , as the other local agents were 4 times the price. Their Conveyancers 'Premier property lawyers' were amazing as well, again always contactable & helpful and ...
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Jul 17,2019
Jul 17,2019
9
people found
this helpful
this helpful
This review is from the buyers perspective. As anyone selling their home though the site will need buyers like me I believe its pertinent. I have dealt with Purplebricks to see three properties in my local town. The first was a calamity. I booked a ...
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Comment on agent fees
Not known.
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Jul 11,2019
Jul 11,2019
4
people found
this helpful
this helpful
We went through months of calls and emails with customer service and management due to being insulted in our own home by the supposed "expert" estate agent Richard, whom also put in my advert we were located by a certain park which is 3 miles away! ...
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Jul 11,2019
Jul 11,2019
5
people found
this helpful
this helpful
Buyer did not have mortgage offer as i was assured they did by Purple Bricks - cost me thousands - horrendous experience financially abd emotionally...
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Jul 11,2019
Jul 11,2019
4
people found
this helpful
this helpful
Agent who came to valuate my flat had not clue about the price market and the area.
Im still waiting for an email and details he supposed share with me.
Poor service...
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Jul 09,2019
Jul 09,2019
13
people found
this helpful
this helpful
I am a landlord and as soon as problems were encountered with my tenants, Purple Bricks tried to cancel our service agreement because it was "taking up too much of their time" - yes that was actually the reason. Basically the message is, Purple Bricks ...
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Comment on agent fees
The fees are extremely poor value for money.
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Aug 24, 2019
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(1)
I've just read your review and would like to say they don't work in the tenants best interests either, they took months to sort out a wasp problem, weeks to sort washing machine, at the end of my tenancy they charged me £30 to clean an already clean flat and £200 to replace an already damaged coffee table, it had a black water mark from the previous tenants, which was covered with flyers on my inventory and also when i moved in! the dps found their claim excessive and decided on £20 which i'm ...
Jul 08,2019
Jul 08,2019
3
people found
this helpful
this helpful
Zero viewings in 100 days. A year of misery.
Zero professionalism, integrity and customer service.
Use a high street agent. Delivered 20 viewings within weeks and a result.
The first Purple Bricks 'agent' promised the world, took my money and promptly disappeared. After chasing him for a ...
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Jul 08,2019
Jul 08,2019
3
people found
this helpful
this helpful
My experience has been absolutely appalling. Their TV ads are totally misleading. The whole service is automated, your local property 'expert' is conspicuous by their absence. If you have any concerns no one will listen or accept any responsibility. They will take photos and put ...
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Jul 04,2019
Jul 04,2019
3
people found
this helpful
this helpful
As soon as you instruct Purplebricks to proceed with your advert you are liable to pay the full £899 fee even if you decide to take your property off the market. I asked Purplebricks if I could take my property off the market as I'm finding ...
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Jul 03,2019
Jul 03,2019
4
people found
this helpful
this helpful
Have used Purplebricks for two months now and the tennant thinks it's acceptable to pay part payments and doesnt even pay in full and Purplebricks will take no responsibility in fact they issue me with a additional charge of £60 to collect the outstanding rent as ...
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Jul 02,2019
Jul 02,2019
5
people found
this helpful
this helpful
An agent of PB came to my home for a valuation request. He said that there are hardly any four bedroomed houses in the area for sale Wow\'d at the rooms and then checked the house prices in the area to give me a ...
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Jun 26,2019
Jun 26,2019
5
people found
this helpful
this helpful
Very simple advice. BELIEVE EVERYTHING you read about these totally idiots in the reviews on here and elsewhere.
Real people who have real gripes, write these. Honest people who have been let down, disappointed and suffered.
Just maje sure you re not another one of ...
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Jun 24,2019
Jun 24,2019
7
people found
this helpful
this helpful
Incredibly disappointing service from Purplebricks. When initially looking to rent our property as we're emigrating, we were given a valuation figure, which we were quite happy with and seemed in line with other similar properties in our area. After 3 weeks of zero viewings, we were ...
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Jun 25, 2019
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(1)
Sorry to hear your story,bit it's an all too often recital of woe and disappointment from 80% of Purplebricks customens. Myself also!!
Could nt sell my house after 6 months on the market with these fools and 7 or 8 viewings, whilst 2 in our street had sold.
Tried renting the house through Purplebricks signed us up wurh the first client who showed interest. This was a disastrous tenancy, costing myself and partner over £1800 is losses plus six months of stress and anxiety.
STAY AWAY from ...
Jun 21,2019
Jun 21,2019
5
people found
this helpful
this helpful
Appalling service Allison Melia - Sorenson our agent promised us a professional thorough service to ensure we found the right tenant , including visiting them and checking references. This couldn't have been further from what happened ,recommending to us that we have 2 Polish HGV drivers as ...
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May 14, 2021
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I have just found this review and have to say, you seem to have missed off some information! This was your mums property who was ill, the let was a very sensitive situation, as it was to pay for her care, you were very picky on what tenants you wanted, eg had to be quiet people because you didn’t want to upset the next door neighbour, wanted working to make sure you received the rent as you needed it no smokers and no children, we cannot be prejudice towards people not from the uk. The propert ...
Jun 17,2019
Jun 17,2019
9
people found
this helpful
this helpful
I would never recommend this company. Brilliant at selling you the package, then can't contact people when needed.
Don't return calls. Don't negotiate for you. Don't bother!! Did a better job selling my own....
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Jun 16,2019
Jun 16,2019
0
people found
this helpful
this helpful
If you want to be conned by a bunch of ex bankers and aggressive failed sales staff use these scumbags...
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Jun 14,2019
Jun 14,2019
10
people found
this helpful
this helpful
Paul Gates Worthing West Sussex from PB overpriced my house by £50.000 with a hard sell sign up fast approach and after 125 days and not one interest or viewing, and then told me to lower it by £50000 to gain a sale. I complained to Paul Gates, ...
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Comment on agent fees
Purplebricks have treated me appalling and they have ended my contract half way through its term, because I had the nerve to complain......they should not be paid a penny.Attachments
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Jun 12,2019
Jun 12,2019
8
people found
this helpful
this helpful
Bought a house that was on the market with Purple Bricks. During the entire purchasing process I never received one update one call or even advice on how to collect keys.
I've given one star I wouldn't give any if I could.
I certainly would ...
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Comment on agent fees
Used as a buyer not a seller.
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Jun 08,2019
Jun 08,2019
0
people found
this helpful
this helpful
I wished I went with local Estate agents than Purple bricks.
School leavers and waste of time. Once they get fixed contract they not interest....
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Comment on agent fees
Better to pay after sale than fixed terms as they will be making efforts.
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Jun 06,2019
Jun 06,2019
10
people found
this helpful
this helpful
I used Purplebricks Lettings after poor service from the previous agent. I was sure that Purplebricks could offer improved and fresh service/support.
Every part of the 12-month rental was a disaster. The communication was terrible and dealing with problems was worse. They had no ...
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Comment on agent fees
Reasonable
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Jun 04,2019
Jun 04,2019
9
people found
this helpful
this helpful
Booked a viewing of the house opposite, fourdays in advance, confirmed by phone and email. They could not do evenings. The booking was then cancelled by txt on that morning, followed by "...as you have not replied to our text, please contact us to reschedule..."
...
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Jun 04,2019
Jun 04,2019
24
people found
this helpful
this helpful
Purple bricks, where shall I start. Undisclosed fees, not made clear, especially the use of their conveyancing company, otherwise there is a £360 extra fee. Lost set of keys to the house, no mention of offering to pay for a new set to be cut, even ...
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Comment on agent fees
poor for what you receive
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May 30,2019
May 30,2019
1
people found
this helpful
this helpful
I cannot understand all the negative reviews for Purple Bricks. I have sold two properties in the last six months with them and am in the process of selling two more, which are both about to complete. Fast, efficient and sold all properties within a ...
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Comment on agent fees
Excellent - much cheaper than other estate agents.
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May 28,2019
May 28,2019
8
people found
this helpful
this helpful
Rubbish no help at all just wanted the commission would never use purpleBricks ever give me my money back you are just robbers ....
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Comment on agent fees
as a company you don't deliver told everyone I've talked to don't go near touch you with a 10 foot porch poll.
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May 28,2019
May 28,2019
10
people found
this helpful
this helpful
I was really gobsmacked. Then three months into things I found out that PurpleBricks did not check the buyers source of funds. Everyone makes mistakes I thought at the time I then accepted a great offer a second time two months later the same happened. ...
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Comment on agent fees
Cheap fees even if not sold
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May 28,2019
May 28,2019
8
people found
this helpful
this helpful
Have time to waste? Purplebricks is one for you!
The team covering south west 16 are so unprofessional it is unreal.
They have cancelled our viewings for the same property three times in one week!
The problem is the first cancellation my husband basically become a ...
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Comment on agent fees
N/A
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May 28,2019
May 28,2019
8
people found
this helpful
this helpful
Absolute appalling service in Leeds, the only thing that was carried out satisfactory was the EPC rating. We signed no agreement nor was told about the set fee then landed with a bill 10 months later even though they'd not sold the property.
After waiting almost 2 ...
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Comment on agent fees
They do nothing to promote the sale, the fees are unjustified and not communicated clearly, absolutely unacceptable.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents
