79% sales valuation accuracy
77% sales fee satisfaction
56% lettings valuation accuracy
88% lettings fee satisfaction
No description for branch.
Latest Reviews
View all Reviews 184
21st Apr 2024
reviewed by 'Kira winters'
20th Apr 2024
reviewed by 'B Pankaj'
10th Apr 2024
reviewed by 'Abiola'
21st Mar 2024
reviewed by 'Rajan Salhotra'
24th Oct 2023
reviewed by 'Will Becker'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 79% | 77% | £0 | £0 |
| Lettings | 56% | 88% | £495 | £4,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 16 | 2 | 133 | 15 | 0 | 0 | 2 | 0 | 4 | 12 |
Areas covered
- E14
Address
12 Tiller Road
Canary Wharf,London
Greater London
E14 8PX
020 3189 2621
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Dec 27,2017
Dec 27,2017
1
people found
this helpful
this helpful
Merry Christmas and a happy new year to all the team at Reiss-Samuels
We have moved into a lovely 1 bed in pan peninsula a few days ago
Sat really pushed this deal through and made sure we moved in before Xmas he has been brilliant ...
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Comment on agent fees
Very good
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Nov 01,2017
Nov 01,2017
0
people found
this helpful
this helpful
Hi I dealt with reiss-samuels last month I was searching for a 3 bed property to rent around the south quay dlr area they were extremely helpfully unlike other agents who just showed me anything and everything. They offered me properties within my budget and the ...
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Comment on agent fees
Good
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Oct 08,2017
Oct 08,2017
2
people found
this helpful
this helpful
Honestly this company is terrible- no information, communication is absolutely abysmal. Several times we were accused of not sending documents when they had been sent. Prices were higher than usual, Satnam is absolutely useless. Would never go through them again.
Additionally, their office is in ...
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Comment on agent fees
Bad. For student rent they are per person and very high.
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Oct 10, 2017
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(1)
Good morning
Reiss-Samuels email all prospective tenants in regards to paperwork that is required before deposit is paid clearly indicating what documents are required if tenants or guarantors don't follow procedure then problems will occur
If you had felt the rental prices were above your budget you should of viewed property at a lower budget
Regarding the signposting we have reception area apologies if you felt there was not a big reiss-samuels banner covering the building
Regardin ...
Aug 19,2017
Aug 19,2017
0
people found
this helpful
this helpful
Hi my Name is Jonathan, and I am a Kings College Student .
I had approached Reiss-Samuels for my university accommodation.
I had been offered a good deal from Mr Satnam Gill about the property and i was also given financial and maintenance advice before the ...
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Comment on agent fees
Good
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Aug 15,2017
Aug 15,2017
0
people found
this helpful
this helpful
A big thank you to reiss samuels for all there hard work, yes I have to admit at one point I didn't think we would cross the line with the references as my previous landlord was not responded however Emma was marvellous
We have move ...
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Comment on agent fees
Reasonable
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Aug 16, 2017
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(1)
Dear Sharon
thank you being so well organised with your paperwork all the best ...
Aug 14,2017
Aug 14,2017
8
people found
this helpful
this helpful
**I personally dealt with these guys and I can tell you to this day they have some money that is mine and my fellow housemates'. We found another place luckily, but while with reiss-samuels and satnam, we were bullied, we were hounded and we were ...
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Comment on agent fees
fees were reasonable, however they're thoroughly non-refundable, even after the agreement eventually ends (it will, he becomes as aggressive and forceful as you've heard he does)
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Aug 16, 2017
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(3)
I don't no what your referring to so should you wish to make a complaint contact [email protected] or contact the property ombudsman
Have a good day ...
Apr 28,2017
Apr 28,2017
9
people found
this helpful
this helpful
Rarely answered our emails. Arranged a viewing on a property and he never even turned up. We all rang him multiple times but he never answered. We haven't heard from him or the agency since, despite emailing and complaining about the situation....
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Feb 15,2017
Feb 15,2017
0
people found
this helpful
this helpful
Superb service I have just rented a four bedroom house in Manchester road I dealt with Sat he has been very helpful in the process of house hunting. He was proactive from the start and offered to show us multiple properties in one go. He ...
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Comment on agent fees
Very Reasonable.
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Jan 22,2017
Jan 22,2017
0
people found
this helpful
this helpful
Dealing with reiss-samuels has been a breath of fresh air, I have had a very bad experience with my previous letting agent. I found a suitable apartment in south quay and must say there were no problems regarding any hidden costs,...
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Comment on agent fees
good
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Yes
Oct 25,2016
Oct 25,2016
2
people found
this helpful
this helpful
I contacted Satnam at Reiss-Samuels and Satnam who I found was a really polite helpful person with excellent customer service and very well presented. He was always in touch re my search, emailed me properties as soon as they came on to the market and ...
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Comment on agent fees
Very good
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Yes
Oct 22,2016
Oct 22,2016
12
people found
this helpful
this helpful
When Satnam first started to show us around houses he was polite and well-mannered, the moment we sent him the deposit this changed. He would ignore our calls, be rude and threatening when we did manage to contact him and even called us after we ...
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Oct 19,2016
Oct 19,2016
1
people found
this helpful
this helpful
We are 3 guys that's have moved over from the states to start our new jobs in Canary Wharf Satnam Gill is a very passionate, hard working individual and a professional when its finding myself and my colleges a 3 bedroom flat in canary wharf . It was ...
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Sep 23,2016
Sep 23,2016
9
people found
this helpful
this helpful
It saddens me to have to start any review in this way, but I urge any prospective tenants to avoid Reiss-Samuels like the plague.
We dealt with Satnam Gill - who seemed perfectly alright throughout our multiple viewings, but the second we handed over a ...
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Comment on agent fees
Generally steep but not unreasonable, although in this situation the agent proved himself to be worth not even a scrap of paper.
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Sep 19,2016
Sep 19,2016
1
people found
this helpful
this helpful
We dealt with reiss-samuels regarding booking a 5 bedroom house in ferry Street, we booked the property back in April and have just moved into the house, as we are all new to this we have been told some nightmare stories about estate agents
From the ...
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Comment on agent fees
Good
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Yes
Sep 18,2016
Sep 18,2016
1
people found
this helpful
this helpful
Hi dealing with Satnam at reiss Samuels has been a pleasure we have just arrived in the country from Dubai and are starting work tomorrow within the space of 2 days he worked with usbgotballbreferences completed within 24 hours and got us moved in and checked in ...
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Comment on agent fees
Good
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Yes
Sep 11,2016
Sep 11,2016
9
people found
this helpful
this helpful
I had dealings with this estate agent a while ago but have only recently felt compelled to make my experience public.
Myself and my housemates were in search of a 5 bedroom property in the Isle of Dogs area. After finding a number of interesting properties ...
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May 03,2016
May 03,2016
1
people found
this helpful
this helpful
I dealt with satnam from reiss-samuels who i found extremely professionally, we are looking for a short term let and found a lot of agents were charging extortionate prices, we were only looking for a short term rental he listened to my criteria he I ...
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Apr 30,2016
Apr 30,2016
12
people found
this helpful
this helpful
I am a first year student who contacted the company in the autumn term of 2015 to discuss the market for a rental property for the academic year from September 2016. I dealt with Satnam and found him to be rude, unprofessional and did not seem to ...
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Comment on agent fees
Thankful we never got this far.
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May 13, 2016
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(2)
This is not a malicious email it was the truth, why else would I bother taking the time to write this review? I didn't complain to you as Satnam was the only contact number I had. I didn't see the point it complaining to your company when there are many other agents I can use instead. Why would I want to deal with a company who employs such rude employees? ...
Oct 29,2015
Oct 29,2015
1
people found
this helpful
this helpful
I would like to share my outstanding and great experience, where i recently moved into a 1 bedroom apartment in new providence wharf area. I am extremely pleased by the excellent and quick & smooth turnaround service received from Satnam. No doubt I would most certainly recommend ...
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Comment on agent fees
Accurate and spot on fees
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Oct 28,2015
Oct 28,2015
0
people found
this helpful
this helpful
I have been a contractor in the IT space for 5 years now, most of my contract work is the Canary Wharf area. In my career, I have never seen such a professional service when it comes to a letting Agencies, Reiss Samuels are efficient, transparent ...
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Comment on agent fees
purely transparent!!
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Oct 09,2015
Oct 09,2015
0
people found
this helpful
this helpful
Dealing with Riess Samuels was the most easy, calm and professional experience I've come across. Right from the start Sat was more than helpful finding me a more than perfect flat. Throughout the process he was quick in responding to any questions I had. Even ...
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Comment on agent fees
Very reasonable giving the service I received
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Sep 29,2015
Sep 29,2015
0
people found
this helpful
this helpful
We dealt with Sat throughout our agreement of tenancy, and he was both thorough and supportive throughout the process. Most importantly, though, Sat was both approachable, and immensely communicative at all times - responding to calls and emails, and giving us relevant information, whenever necessary....
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Sep 25,2015
Sep 25,2015
1
people found
this helpful
this helpful
Just moved into a 1 bedroom apartment in new providence wharf the service we received from Satnam from absolutely brilliant the whole procedure went very smoothly unlike previous experiences I had from other agents over the last few years
I would most certainly and highly recommend ...
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Sep 24,2015
Sep 24,2015
0
people found
this helpful
this helpful
We are a group of 5 professionals that have moved into a lovely townhouse in isle of dogs, from the moment we initially called up to the time we moved in the property the service from reiss-samuels was brilliant although there was a lot of paperwork ...
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Comment on agent fees
Fees were ‚£200 each as we required guarantors very reasonable
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Jan 14,2015
Jan 14,2015
3
people found
this helpful
this helpful
New to area and rang twice trying to arrange viewings. First call, guy said he would call me back but he never did. Second call to office has not been returned. I am now using other agents for letting enquiries as I'm not confident that ...
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What agent could do to change your mind?
A professional and competent agent returns calls and deals with matters quickly, efficiently and courteously.Attached Filesnbsp;
Comment on agent fees
N/A
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Sep 26,2014
Sep 26,2014
5
people found
this helpful
this helpful
I booked a flat viewing for a 4 bed at the end of the 'Isle of Dogs' over the phone with Sat scheduled within an hour of when I made the call on the eve of 22nd September 2014. I asked for the specific address so that ...
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What agent could do to change your mind?
Since Sat still works at this company I'll be steering clear of any business involving them, the day he gets sacked is the day I'll reconsider dialing to make a booking.Attached Filesnbsp;
Comment on agent fees
Never was given the chance to get this far because of Sat.
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Nov 27,2013
Nov 27,2013
0
people found
this helpful
this helpful
I found Reiss Samuels to be most helpful in finding me a property within my price range to rent,
I highly recommend these friendly professionals to find a property for even the most fussy client!
Will definitely use them again....
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Nov 27,2013
Nov 27,2013
0
people found
this helpful
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Entering our first year of University we were daunted by the prospect of moving away from home for the first time, and finding a property in London with close proximity to our University - at an affordable price. Fortunately, we found Reiss Samuels early on. ...
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Nov 14,2013
Nov 14,2013
0
people found
this helpful
this helpful
The agent was very helpful. He answer to my questions. And make everything fast. I recommend this agency. And I have a nice flat now ;) !!!!!!!!...
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Nov 13,2013
Nov 13,2013
1
people found
this helpful
this helpful
Good, Professional Service, always willing to follow up and answer questions in timely and responsible fashion. Would recommend to friend....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:08 PM 13/05/2016 by Satanam
