“If I could have left I minus I would have. ......”
1 Star Review
Apr 17,2021
By:
'Ms Costello'
Apr 17,2021
Branch: Hove, 27 Western Road
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: No
Postcode: BN3
Branch: Hove, 27 Western Road
Lettings (as a Tenant)
Rent PCM: £750
Postcode: BN3
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If I could have left I minus I would have.
They are the most unprofessional, clueless agency I ever encountered.
They run around like headless chicken when you ask for a repair.
When you do it doesn't get fixed, I had no heating most of the time and they just gave up fixing it.
On many occasions entered my property with permission and on a few occasions whilst I was in to view a flat in the building (not mine)
They never answer their emails. It took me weeks and endless calls and emails to get a reference, further more week and calls for my deposit back.
The property was in a poor state, flithy and caked in hair and grease and yet still charged me for a cleaning service when I left it repaired cleaned freshly painted.
When you actually spoke to some one ( and there is one or two) people who actually helped you in a professional and informative manner you never deal with them again.
The lie on the phone to fob you off , basically you're find yourself like I did working double hard to fix your own repairs/ problems without them. Spending money on the property and only for it to be taken away later.
AVOID IF POSSIBLE!!! READ THE OTHER REVIEWS ALL THE SAME!!
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The worst thing was a low level window that wouldn’t secure tied to a chair with a piece of wire to secure it ! So dangerous !
There was no oven and we were told an oven was a luxury ! No fire detectors “handyman” was sent to put one up and was trying to fit it inside a kitchen cupboard till I said not to !!!!
Fridge /freezer didn’t work … I could go on !
Whilst there black mould in bedrooms which they just painted over so it reoccurred !
Everything was a battle and so stressful . One staff member chloe was lovely but others were so rude and just hung up on phone and didn’t respond to emails !
We left the flat spotless , eventually got insured deposit back via insurers as ngb gave no evidence why it shouldn’t be returned, so they will now have to get it from ngb!
Please for a stress free life avoid avoid avoid !!!!