“AVOID THIS AGENCY !!! at all costs. They are liars and scammers...”
1 Star Review
Aug 23,2022
By:
'John Obidzinski'
Aug 23,2022
Branch: Hove, 27 Western Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BN2
Branch: Hove, 27 Western Road
Lettings (as a Tenant)
Postcode: BN2
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AVOID THIS AGENCY !!! at all costs. They are dishonest scammers. When I was their tenant during the start of the pandemic, I was forced to return to my country and had to leave some of my personal belongings at the property. During my summer holidays later that year I asked them to take care of my things and even offered to pay them if they would have stored them for me. They in turn promised they wouldn't throw them away during a phone conversation. Two weeks later when I came back all my things were gone. They said they had no idea what happend to them. They denied promising me they would take care of my things when I spoke to them over the phone. Then they said the things were taken away by a cleaning company hired by the agency that took over the property. That turned out to be a lie. Later on they made up another story, which was also false. After some hemming and hawing they confessed to throwing them out through their own cleaning company. They even admitted to having that phone conversation with me and they told me I won't be able to prove it because there is no record of that conversation. This was a clear violation of my rights, complete dishonesty on their part and even maliciousness towards me. The whole team were lying to me the entire time. They acted warm and friendly, saying they would help me resolve that situation....
The second issue that I had with NGB occured simultaneously. It was related with my deposit, which was owed to me after I completed my tenancy. Everybody in the agency promised me I would get my deposit back. After two weeks of waiting I came to their office a few times to asky why was it taking so long. Each time, they would talk in circles and tell me that they had to send deposits to many tenants and the pandemic increased the duration of the process. They said this to all my fellow flatmates. Neither of us got the deposit back in the end. Similarly here, the whole team along with the manager promised me and gave their word that I would get my deposit.
NGB has completely no respect towards basic civil rights or even any common decency. They will go at your money and try to rip you off each chance they get. Never should you believe any word they say.
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