1 Star Review
Feb 05,2022
By:
'Mandy'
Feb 05,2022
Branch: Hove, 27 Western Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BN1
Branch: Hove, 27 Western Road
Lettings (as a Tenant)
Postcode: BN1
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Please do not use this agency . My daughter plus 2 friends moved into flat in middle of pandemic , we were promised extra cleaning prior to moving in . It was filthy we had to clean the whole flat , found old worn boxer shorts , socks , a blackhead squeezer etc in bedroom , beard trimmings everywhere in bathroom etc
The worst thing was a low level window that wouldn’t secure tied to a chair with a piece of wire to secure it ! So dangerous !
There was no oven and we were told an oven was a luxury ! No fire detectors “handyman” was sent to put one up and was trying to fit it inside a kitchen cupboard till I said not to !!!!
Fridge /freezer didn’t work … I could go on !
Whilst there black mould in bedrooms which they just painted over so it reoccurred !
Everything was a battle and so stressful . One staff member chloe was lovely but others were so rude and just hung up on phone and didn’t respond to emails !
We left the flat spotless , eventually got insured deposit back via insurers as ngb gave no evidence why it shouldn’t be returned, so they will now have to get it from ngb!
Please for a stress free life avoid avoid avoid !!!!
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