“Do not care about tenants...”
1 Star Review
May 28,2021
By:
'Owen'
May 28,2021
Branch: Liverpool, Unit 64 Parliament Business Centre, Commerce Way
Services: Lettings (as a Tenant)
Rent PCM: £2660
Would you recommend?: No
Postcode: L7
Branch: Liverpool, Unit 64 Parliament Business Centre, Commerce Way
Lettings (as a Tenant)
Rent PCM: £2660
Postcode: L7
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While the house itself is a 7/10, the service of Accomod8 is absolutely shocking. Left us without wifi for months and tried to blame the tenants. Once finally getting an engineer out after us asking for months and months, it was revealed that it was Accomod8 that caused the wifi issue in the first place. Their maintenance staff are nice but haven't solved any of our issues. Our washing machine started leaking rapidly and rather than coming out to fix it, they had me try to fix it over FaceTime? The flooring and kitchen counters were fitted properly and when issues arose, they just taped stuff back together rather than actually fixing it. We also had issues with the bathroom door lock jamming and they didn't fix that either. John Harvey, the owner of Accomod8, was very rude to us on multiple occasions for no reason. We were actually very pleasant tenants and haven't had a single party though out the whole tenancy so there's no reason for the aggression. Overall, do not rent from Accomod8 because it's a lot more hassle than it's worth, especially when there's plenty of other student letting companies that actually care about their tenants.
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Thank you for your review.
We are so sorry to read your comments and apologise for any inconvenience caused. This falls way below the experience we would expect for our tenants.
If you haven’t already done so, please send your complaint by email to the agency and it will be investigated and dealt with in line with our Formal Complaints Procedure.
Customer Services