97% sales valuation accuracy
97% sales fee satisfaction
100% lettings valuation accuracy
97% lettings fee satisfaction
On any valuation that takes place through Shortland Horne we will provide detailed evidence of how we have come to our honest and realistic sale price figure. We will leave you with a detailed information pack that will show you recently sold and completed properties and what properties are currently ...
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On any valuation that takes place through Shortland Horne we will provide detailed evidence of how we have come to our honest and realistic sale price figure. We will leave you with a detailed information pack that will show you recently sold and completed properties and what properties are currently on the open market in your area. We will also discuss what a bespoke package we can offer for you and your property.
Latest Reviews
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28th May 2022
reviewed by 'Ben'
20th May 2022
reviewed by 'Adam Jobes'
9th Apr 2022
reviewed by 'Sue Mullaley'
31st Mar 2022
reviewed by 'Clare'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 97% | £76,000 | £740,000 |
| Lettings | 100% | 97% | £600 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 20 | 1 | 13 | 3 | 128 | 3 | 69 | 3 | 6 | 2 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Shortland Horne Estate Agents Branches (view all 3)
Jul 06,2021
Jul 06,2021
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I dealt with Samantha Bailey, so these comments are based on Our experience with her. She kept us up to date with everything and acted professionally at all times. She was very friendly and the whole process was brilliant. Thanks Samantha....
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Jul 06,2021
Jul 06,2021
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Really happy with Shortland Horne when Richard came out he was so professional and lovely I had no doubt I wanted to go with them. They were accurate on property valuation, supplied professional photography and very quickly found us a buyer. Thank you Richard and ...
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Jul 05,2021
Jul 05,2021
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Really good experience buying our property from Shortland Horne. Sam in particular in after sales was really lovely and always kept in touch and helped with anything she could. Thank you Sam!...
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Jul 02,2021
Jul 02,2021
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We have recently purchased our dream home with Shortland and Horne. Andrew Griffin made the initial process painless and really assisted us with the negotiation phase.
When we were passed onto the after sales team we were allocated Samantha Bailey. Wow, what a star sam ...
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Jul 01,2021
Jul 01,2021
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A solid professional and friendly business that not only sold my house with minimal fuss, but also with a back room staff that saw the sale through to the end. Choose a hands off agent if it works for you but Shortland Horne put a ...
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Jun 30,2021
Jun 30,2021
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Sue and Richard were a pleasure to communicate with during the process of buying our first home. They were both really helpful, friendly and always had a fast response time to any queries we had. We would highly recommend and hope to use their services ...
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Jun 29,2021
Jun 29,2021
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I am very happy with Shortland Horne as they were always easy to reach and supported me at every step. Many thanks to the entire Shortland Horne team....
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Jun 29,2021
Jun 29,2021
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Shortland Horne are a great team who sold my house in a matter of days after it being on the market with another estate agents for 5 months without a sale! On top of that, I received 3 offers 5k over the asking price!! Incredible!
The service ...
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Jun 29,2021
Jun 29,2021
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Sue and the team were great.
Highly recommended, happy to use when i sell my house, well hopefully wont be moving as its very stressful.
Great company great staff. Well done...
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Jun 28,2021
Jun 28,2021
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Extremely helpful and quick with responses. Sue & Richard Costello both helped massively with my move. Will be using their services again in the future!...
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Jun 28,2021
Jun 28,2021
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Sue was of great help, she was very responsive during the negotiations and we had the offer accepted in less than 48h....
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Jun 28,2021
Jun 28,2021
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Sue and her team were attentive, easily contactable and quick to act throughout an incredibly simple house purchase. She was reassuring and patient with us both - even though our questions were probably very tedious!...
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Jun 28,2021
Jun 28,2021
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Great customer service from Sue and Richard. Very helpful and professional, always keeping us up to date with any viewings and feedback. Would definitely sell with them again....
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Jun 28,2021
Jun 28,2021
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Great service provided by Shortland Horne Walsgrave branch in recent sale of my home. The house was very well marketed and received much interest and an offer within a week. The whole process was handled very well, with very good and effective communication and feedback ...
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Jun 28,2021
Jun 28,2021
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Sue and Richard, and the team at Walsgrave Rd were absolutely fantastic at selling mums house. Even though I was over 100 miles away they gave me feedback after every viewing, went especially to the house to turn up the heating in the winter months and ...
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Jun 21,2021
Jun 21,2021
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Great experience at valuation/photography stage, both Andy (valuation) and Jack (Photographer) were first rate.
The experience with viewings was not great, had breaches of Covid policy allowing multiple (5 on one occasion) family members into our house at the same time (caught on CCTV!).
The ...
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Jun 20,2021
Jun 20,2021
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Having switched estate agents I found Shortland Horne to be efficient, courteous and professional. Dan Norman was extremely helpful and polite during viewings and Sam Bailey in after sales provided us with outstanding service. She was a pleasure to deal with and listened attentively to ...
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Jun 01,2021
Jun 01,2021
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It was a pleasure to work with Shortland Horne who were efficient with viewings and feedback. They always notified us along the journey and I felt that they added a personal touch. Thank you Linda and the team...
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May 20,2021
May 20,2021
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Absolutely outstanding service! Friendly, approachable, knowledgeable and determined people, who did a great job! I would definitely use their services again....
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May 12,2021
May 12,2021
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Shortland Horne staff are brilliant. They are friendly and so helpful. Dan showed us round the house on the times we wanted to go round nothing was a problem for him even when I just wanted to pop round to check something out. He even ...
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May 11,2021
May 11,2021
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Recently bought a house being sold by Shortland Horne and dealt with Samantha Bailey. She was very professional and always kept me informed of everything that was happening, more so than my own estate agents who were useless. Next time i sell a house i ...
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May 11,2021
May 11,2021
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Vastly over estimated value. They valued property at £260,000 - eventually sold for £210,000 in a market the press would have us believe that property prices were increasing!!!...
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May 10,2021
May 10,2021
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We have used Shortland Horne for 2 house sales in the past 12 months. Always very professional with there service and great communicators. Would recommend 100 percent....
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Apr 27,2021
Apr 27,2021
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SH me sell my paddock. Far from straight forward, and as a consequence very drawn out. But Bill never lost enthusiasm, and eventually, after a lot of hard work got it over the line!...
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Apr 23,2021
Apr 23,2021
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I had the pleasure of working with Linda in the after sales team. She was easy to communicate with and a true professional. The process was completed swiftly, and as a first time buyer I was well informed through the process. Thank you again to ...
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Apr 12,2021
Apr 12,2021
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A massive thank you to Andy Griffin and Sam Bailey at Shortland Horne you were both amazing at getting my house sold and also helping out to chase the whole of the sale through until the end. Andy visited my property at Burns Road and ...
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Apr 11,2021
Apr 11,2021
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It is a privilege to appreciate the premier class assistance Shortland Horne gave with our house sales and purchase.
Due to the pandemic, moving took almost a year to complete but Shortland Horne were there throughout seeking out purchasers and coordinating our purchase with great ...
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Apr 09,2021
Apr 09,2021
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I have a small portfolio of properties and Shortland Horne let 5 of them for me.
They are always courteous and helpful and seem to achieve a reasonably quick turn round - which is exceptional in these tricky Covid times. I would recommend anyone looking for ...
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Apr 08,2021
Apr 08,2021
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We bought and sold with Shortland Horne and they were excellent to deal with, very efficient and knowledgeable. We would definitely recommend!...
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Apr 07,2021
Apr 07,2021
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Thank you to Samantha Bailey for the great communication and for the efficient and smooth process! We would highly recommend Shortland Horne to anyone thinking of purchasing a house....
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Landlord Fees
Tenant Management Service
12% (inc. VAT), On Completion (Fees are negotiable)Full property management service set up fee is 60% of the first months rent and 12% of all rent collected.
Last updated on 05/06/2019, 11:56 AM by Craig Arnold, DirectorTenant Fees
Lost Keys
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Last updated on 05/06/2019, 11:53 AM by Craig Arnold, DirectorLet only service
90% (inc. VAT), On CompletionLet only fee is 90% of the first months rent (Minimum fee £500).
Last updated on 05/06/2019, 11:54 AM by Craig Arnold, DirectorTenancy Agreement
£80 (inc. VAT), On CompletionLandlord renewal charge
Last updated on 05/06/2019, 12:06 PM by Craig Arnold, DirectorChange of Sharer
£50 (inc. VAT), On Completion£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Last updated on 05/06/2019, 12:05 PM by Craig Arnold, DirectorSecurity Deposit
Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy. An insurance based deposit alternative is available on selected properties through Zero Deposit.
Last updated on 05/06/2019, 12:01 PM by Craig Arnold, DirectorUnpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Last updated on 05/06/2019, 12:05 PM by Craig Arnold, DirectorPending
£50 (inc. VAT), On Completion£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
Last updated on 05/06/2019, 12:05 PM by Craig Arnold, DirectorEarly Termination
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
Last updated on 05/06/2019, 12:07 PM by Craig Arnold, DirectorHolding Deposit (per tenancy)
One week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Last updated on 05/06/2019, 12:09 PM by Craig Arnold, DirectorKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:25 PM 07/01/2016 by allAgents
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