Charles Carr
3.4/5, 44 reviews
59% recommended
73% sales valuation accuracy
92% sales fee satisfaction
CE Property Ltd (trading from Bitterne Precinct as Charles Carr), has been expelled from The Property Ombudsman (TPO) scheme on August 8th 2019. show more CE Property Ltd (trading from Bitterne Precinct as Charles Carr), has been expelled from The Property Ombudsman (TPO) scheme on August 8th 2019.

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Latest Reviews

 View all Reviews 44
29th Jan 2020
reviewed by 'Katie'
“We purchased our house through Charles Carr last year, it was stressful from start to finish. First they got both ......”
6th Dec 2019
reviewed by 'Nessa'
“I don't know why it is so hard to get a call back from this real estate agent when all ......”
19th Nov 2019
reviewed by 'Lyn'
“Would never ever use these people again made to feel unimportant as a renter never returned emails or phone calls ......”
3rd Apr 2019
reviewed by 'Tom'
“Charles Carr are quite happy to rent you a property without a functioning oven or fire alarm but will dodge ......”
20th Dec 2018
reviewed by 'Dawn'
“Poor communications, continuous errors, a shambles from start and still continuing after notice given and completed. Do not use at ......”
19th Oct 2018
reviewed by 'Shalz'
“We bought our home through Charles Carr. All around good experience, especially Rebekah who has been a delight to deal ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 73% 92% £140,000 £395,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 2 6 15 3 9 2 0 7
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 17:30
  • Saturday: 08:30 - 16:30
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties for Sale   4
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Charles Carr Branches (view all 3)
Bitterne, SO18
Bitterne Precinct, SO18

“We purchased our house through Charles Carr l......”

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Jan 29,2020
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By: 'Katie'
Jan 29,2020
0 people found
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We purchased our house through Charles Carr last year, it was stressful from start to finish. First they got both our address and the sellers address wrong when contacting solicitors which lead to many documents having to be re-done. Despite having met us they got ...
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“Would love a call back......”

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Dec 06,2019
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By: 'Nessa'
Dec 06,2019
0 people found
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I don't know why it is so hard to get a call back from this real estate agent when all I'm trying to do is book a viewing!...
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“Would never ever use these people again made ......”

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Nov 19,2019
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By: 'Lyn'
Nov 19,2019
0 people found
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Would never ever use these people again made to feel unimportant as a renter never returned emails or phone calls I do actually own my own house also and would be appalled if my agent treated my tenant the way I've been treated....
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“Simply Unacceptable...”

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Apr 03,2019
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By: 'Tom'
Apr 03,2019
1 people found
this helpful
Charles Carr are quite happy to rent you a property without a functioning oven or fire alarm but will dodge any calls to remedy any and all issues no matter how dangerous they may be. As of writing, it has been 11 months with these issues. ...
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Dreadful.
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“Poor service from start to finish...”

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Dec 20,2018
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Lloyd
By: 'Dawn'
Dec 20,2018
1 people found
this helpful
Poor communications, continuous errors, a shambles from start and still continuing after notice given and completed. Do not use at all. Staff are inadequate at their job. Also very bulshy with communication....
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Bad
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“Experience buying our home...”

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Oct 19,2018
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Rebekah
By: 'Shalz'
Oct 19,2018
0 people found
this helpful
We bought our home through Charles Carr. All around good experience, especially Rebekah who has been a delight to deal with! We viewed our prospective home a few times and she was always more than happy to help. On completion date when we went to ...
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“Made to feel like 2nd class citizen...”

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Oct 16,2018
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By: 'Mrs'
Oct 16,2018
0 people found
this helpful
Poor service, bad communication.Often do not reply to reasonable queries, have had to chase them up several times. They should be providing a service to the Tenant as well as the Landlord and not treat the tenant as if they are a nuisance. Took ...
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Comment on agent fees
Seemed fair at the time but not so sure now.
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“Unbusinesslike...”

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Aug 10,2018
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By: 'Alex'
Aug 10,2018
1 people found
this helpful
10 months completely wasted!!! I have never encountered such a bad customer service in my life! Three buyers, property sold 3 times, 4 surveys done, and three agents who left the agency without even telling. No communication for weeks, even months, unless I was making the phone call ...
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“Horrendous experience...”

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Jul 04,2018
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By: 'Anja'
Jul 04,2018
1 people found
this helpful
Charles Carr cancelled our tenancy agreement 2 weeks before move in date, through no fault of our own. They have refused to return the full sum of deposit paid. Response to emails was poor (delayed or no response) and were rarely available to take calls. I ...
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Comment on agent fees
Bad
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“Mediocre service whilst letting... Appalling service upon moving out....”

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Jun 19,2018
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Anna
By: 'Mrs'
Jun 19,2018
4 people found
this helpful
Appalling service. Still waiting my deposit to be returned 6 weeks after moving out found Anna to be extremely rude by e-mail and unhelpful. She has since left and CC have ignored any emails sent over the last 2 weeks after trying to claim for unnecessary works. ...
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Comment on agent fees
Extortionate, most expensive fees I've had to pay to date compared to 2 other rental properties.
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“After sale support...”

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Apr 26,2018
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Louise
By: 'Mrs'
Apr 26,2018
0 people found
this helpful
I have been so overwhelmed by the support I have received from Louise after agreeing a sale, finding a property to purchase and completing the whole process. Louise has, on many occasions, gone over and above my expectations, yes we have had a few hiccups ...
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Comment on agent fees
Agent fees were ok - shame about the 20% vat!
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“Superb estate agents. Cannot fault the lloyd at all. The ......”

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Aug 24,2017
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Lloyd
By: 'Dan'
Aug 24,2017
0 people found
this helpful
Superb estate agents. Cannot fault the lloyd at all. The option to have an 'open day' when selling our property was great and certainly seperates them from other estate agents. It also ensured we got a great price for our house. They have also found ...
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Comment on agent fees
The fees were fair, based on the excellent price they managed to get for our house.
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“Very happy with the service ive had since i started ......”

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Aug 23,2017
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By: 'Rachel'
Aug 23,2017
0 people found
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Very happy with the service ive had since i started renting from Carter Edwards they have been great and very professional they have worked hard to sort out the problems that have needed sorting out and have also kept me up to date ive been ...
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Comment on agent fees
Good
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“I am very pleased with the overall service from Charles ......”

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Aug 18,2017
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Lauren
By: 'Charlene'
Aug 18,2017
1 people found
this helpful
I am very pleased with the overall service from Charles Carr, in particular Lauren because she assisted me every step of the way with the sale of my property. I'm so happy with their service that I'm currently selling 2 properties with them. They gave me ...
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Comment on agent fees
Fair.
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“Alia was extremely helpful and polite when I spoke to ......”

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Aug 17,2017
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Alia
By: 'Donna'
Aug 17,2017
0 people found
this helpful
Alia was extremely helpful and polite when I spoke to her on the phone. As promised she sent me through information I required quickly, very efficient....
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“I have been renting since 2016 I having had problems but ......”

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Aug 14,2017
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Anna
By: 'Louise'
Aug 14,2017
0 people found
this helpful
I have been renting since 2016 I having had problems but the last few months since Anna has taken over I have seen a real big difference and am really happy and looking forward to the next couple of months....
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“Many thanks to everyone at Carter Edwards Mark when selling ......”

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Aug 11,2017
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By: 'Brenda'
Aug 11,2017
0 people found
this helpful
Many thanks to everyone at Carter Edwards Mark when selling and Lauren after we sold especially the last couple of weeks when stress levels were very high we are settled in now and very happy thank you all Brenda & John Palmer...
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“Lauryn is a wonderful agent, excellant communications and went the ......”

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Aug 01,2017
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Lauren
By: 'M'
Aug 01,2017
0 people found
this helpful
Lauryn is a wonderful agent, excellant communications and went the extra mile for us. She is simply wonderful and huge asset to the Carter Edwards Team. I cannot recommend her enough...
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Comment on agent fees
Very happy with the fees
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“would recommend the office to sellers. efficient and friendly team. ......”

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Jul 21,2017
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Anna
By: 'Richard'
Jul 21,2017
0 people found
this helpful
would recommend the office to sellers. efficient and friendly team. kept me informed of developments. discussed the various options when selling the house....
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Comment on agent fees
good
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“Most of the estate agents I had come across did ......”

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Jul 20,2017
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emma
By: 'kiran'
Jul 20,2017
0 people found
this helpful
Most of the estate agents I had come across did not leAve a good impression with me. But dealing with Carter edwards I can say I was really happy with their service. Emma Battynewas excellent I would recommend Carter Edwards because Emma was so friendly ...
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Comment on agent fees
Good
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“Good service - quick, with a helpful response to queries. ......”

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Jul 20,2017
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By: 'Belinda'
Jul 20,2017
0 people found
this helpful
Good service - quick, with a helpful response to queries. Polite on the phone, went out of her way to help us....
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Comment on agent fees
Not known
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“A big thank you to Lauren @ Carter Edwards for fantastic ......”

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Jul 05,2017
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Lauren
By: 'Paul'
Jul 05,2017
0 people found
this helpful
A big thank you to Lauren @ Carter Edwards for fantastic customer service and for being exceptionally helpful throughout the sale of our property, Which she did so within 2 weeks of moving from another agent. I cannot thank Lauren and Carter Edwards staff enough and would ...
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Comment on agent fees
For the service we had from Carter Edwards the fees were very reasonable.
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“Mark helped my parents find a suitable bungalow locally. They ......”

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Jun 30,2017
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MarkLawrence
By: 'Helen'
Jun 30,2017
0 people found
this helpful
Mark helped my parents find a suitable bungalow locally. They had specific requirements due to accessibility. Thanks Mark my parents are now settled in their new home....
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Comment on agent fees
Value for money
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“Really interesting reading different reviews and how the experiences vary ......”

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Jun 30,2017
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By: 'Karen'
Jun 30,2017
2 people found
this helpful
Really interesting reading different reviews and how the experiences vary so much - I will be as objective and fair as possible with mine, but bottom line for my 2 stars is it was such a very impersonal service we received. For personal reasons it was ...
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Comment on agent fees
In line with others.
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“Overall, Carter Edwards have provided a very informative, friendly and ......”

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Jun 29,2017
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By: 'MarcusGL'
Jun 29,2017
0 people found
this helpful
Overall, Carter Edwards have provided a very informative, friendly and prompt service to both myself and other family members. As a first time buyer, in particular, Emma was great at answering any questions that I had about properties, as well as giving additional information that ...
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Comment on agent fees
Good.
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“I would not recommend this Agency to non-UK citizens. They're ......”

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Jun 09,2017
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By: 'Alex'
Jun 09,2017
3 people found
this helpful
I would not recommend this Agency to non-UK citizens. They're just not ready to help people in hurry and from outside of UK. Also, keep in mind that once you sign up with them and make any holding deposit, this is not refundable, no matter ...
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Comment on agent fees
As many other Agencies, the fees are just big.
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“Mark goes above and beyond. A great sales man with ......”

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May 30,2017
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By: 'Rachel'
May 30,2017
1 people found
this helpful
Mark goes above and beyond. A great sales man with real personality. I liked him the moment he came to value my property. Can't thank him enough for his effort and candour in working with us to secure the house we love. Will most certainly ...
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Comment on agent fees
Very compete time.
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“Carter Edwards and particular Emma Battye have provided an excellent ......”

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May 25,2017
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By: 'Martin'
May 25,2017
0 people found
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Carter Edwards and particular Emma Battye have provided an excellent service. Emma's response to questions and queries has always been done in a very timely manner even though she may have had difficulty contacting the sellers. She is always very pleasant and a joy to ...
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Comment on agent fees
The fees we have agreed seem to be very competitive
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“Shane was excellent from advising on the value and marketing ......”

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May 24,2017
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shane
By: 'stuart'
May 24,2017
0 people found
this helpful
Shane was excellent from advising on the value and marketing strategy to negotiating the sale price and following through to exchange of contracts....
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Comment on agent fees
good
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“Having been let down badly with the sale of my ......”

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May 12,2017
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Mark
By: 'Magsallen'
May 12,2017
0 people found
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Having been let down badly with the sale of my house, right at the last minute, Mark turned things around with an open house organised in less than 12 days resulting in a successful sale. A first class effort by Mark and his team....
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Comment on agent fees
Very good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:32 PM 26/02/2016 by Lee Carr

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