90% lettings valuation accuracy
96% lettings fee satisfaction
We are focused more than ever on caring for customers and delivering consistently high levels of service tailored to the needs of individual landlords and tenants.Our approach to customer service is built around quality and value and is driven by our friendly and professional team of staff.Our overall ...
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We are focused more than ever on caring for customers and delivering consistently high levels of service tailored to the needs of individual landlords and tenants.
Our approach to customer service is built around quality and value and is driven by our friendly and professional team of staff.
Our overall aim is to enable our team to do their work quickly and efficiently. Keeping customers informed. Protecting customers interests. Doing what we say we are going to do. A company where reputation matters and a business that takes a long term view.
1LET Quality means...
A highly qualified, experienced and competent team of staff. On-going staff training. Conscientious and trustworthy suppliers and contractors. Systems and communication that always put the needs of our customers first.
1LET Value means...
Constantly working towards greater efficiency. Highly transparent invoicing and financial transacting. Making sure that our pricing is fair and competitive at all times. Helping our customers to make informed choices.
Our approach to customer service is built around quality and value and is driven by our friendly and professional team of staff.
Our overall aim is to enable our team to do their work quickly and efficiently. Keeping customers informed. Protecting customers interests. Doing what we say we are going to do. A company where reputation matters and a business that takes a long term view.
1LET Quality means...
A highly qualified, experienced and competent team of staff. On-going staff training. Conscientious and trustworthy suppliers and contractors. Systems and communication that always put the needs of our customers first.
1LET Value means...
Constantly working towards greater efficiency. Highly transparent invoicing and financial transacting. Making sure that our pricing is fair and competitive at all times. Helping our customers to make informed choices.
Latest Reviews
View all Reviews 223
19th May 2024
reviewed by 'Jo-Anne Thomson'
25th Jan 2024
reviewed by 'Mark Evan Wong'
9th Nov 2023
reviewed by 'Maria'
9th Sep 2023
reviewed by 'Jess'
22nd Aug 2023
reviewed by 'Yahya Barry'
4th Aug 2023
reviewed by 'CAROL'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 90% | 96% | £475 | £1,950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 81 | 1 | 132 | 5 | 0 | 0 | 0 | 0 | 3 | 1 |
Areas covered
- EH1
- Edinburgh & Lothians
- EH2
- Morningside EH10
- EH3
- Stockbridge
- EH4
- EH5
- EH6
- EH7
- EH8
- EH9
- EH10
Address
20a Manor Place
Edinburgh
City of Edinburgh
EH3 7DS
0131 476 5500
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
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Oct 07,2020
Oct 07,2020
1
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I am delighted with my experience with 1Let. Ken was extremely professional, responsive and friendly. He showed great care, got everything sorted very quickly and made the process smooth. Everyone was so kind and helpful. 1Let really makes a difference and I would confidently recommend ...
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Sep 30,2020
Sep 30,2020
1
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Great service from Ken. Professional and very friendly would highly recommend them and would use this company again in the future....
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Sep 08,2020
Sep 08,2020
1
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As a renter since 2013, I've been a client of several property management companies in Edinburgh and 1Let is by far the best I've encountered. Communication is quick and requests are considered in a timely manner, with 1Let staff liaising with the landlord (who lives abroad) ...
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Sep 07,2020
Sep 07,2020
1
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The team at 1Let have made the life of this first time landlord very simple and I feel confident my property is in very safe hands. They have great access to responsive tradespeople and work with both the landlord and the tenant in mind. It's ...
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Aug 13,2020
Aug 13,2020
1
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We rented a house through 1LET and couldn’t be happier with the service we received. Kim was our contact and she went out of her way to help us with all our questions and solved any and all issues we had. Kim responded to ...
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May 15,2020
May 15,2020
1
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Hi I have been a landlord with 1let for 6months now and have found them to be a friendly and professional company. They keep you up to date with all the changes in the industry very satisfied with them.you will be too..Mike oneill...
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May 15, 2020
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HI Mike, thank you for your kind words. What better way to end the week than a 5 star review! Thank you and all the best, 1Let Team. ...
Dec 05,2019
Dec 05,2019
1
people found
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this helpful
Great service and worth the money just for all the hassle that can be avoided. I wish I had more properties to allow 1Let to manage. Fingers crossed....
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Aug 21,2019
Aug 21,2019
1
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1Let provide a professional service, they respond quickly to any concerns I have as a Landlord and maintained the properties to a good standard. During the 14 years I have rented property through 1Let the properties I have been impressed by the staffs friendliness and efficiency, ...
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Jun 13,2019
Jun 13,2019
1
people found
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I could not recommended this letting agency highly enough. Incredibly easy to work with, honest, helpful, and most importantly fair.
If you have the chance to use them, don't think twice....
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Comment on agent fees
Very good
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Jun 19, 2019
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Thank you for your feedback. We are thrilled to hear about your experience with us! ...
Jun 09,2019
Jun 09,2019
1
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I was a long-term tenant in a property managed by 1let, and the service was always excellent - any issues with the property such as heating, plumbing were always dealt with quickly and efficiently. Fast and professional service when moving into and out of the ...
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Comment on agent fees
Don’t recall how much the fees were, so they must’ve been reasonable!
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Jun 19, 2019
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Thank you for your kind comments Neil! We appreciate your feedback. ...
May 07,2019
May 07,2019
1
people found
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I am at the end of my second year renting with 1LET and have to date never had a problem they were unable to resolve promptly and professionaly.
Any issues we've had, no matter how insignificant they seem, have been dealt with immediately and courteously ...
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Comment on agent fees
Fees not paid directly by us.
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May 31, 2019
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Thank you Ian, we really appreciate your feedback. ...
Apr 29,2019
Apr 29,2019
0
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Upon leaving our property, we were charged £60 of our deposit to treat the bathroom ceiling with anti mould paint. This is something we had asked to be done by the landlord for the duration of our tenancy as there was no extraction in the bathroom.
...
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Comment on agent fees
Very very poor
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May 29, 2019
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Hi there – we appreciate your feedback and are sorry that the deposit deductions at the end of your tenancy were not initially agreed. I hope that you are satisfied with the resolution we were able to work toward with the landlord. However if you would like to discuss anything further please do not hesitate to contact our office on 0131 476 5500 to speak with one of the members of our management staff. ...
Apr 17,2019
Apr 17,2019
1
people found
this helpful
this helpful
We have been so impressed with 1Let, particularly Ken, who have been brilliant letting agents. They have been friendly and helpful to deal with, and always respond to us promptly. We highly recommend them and they have been a pleasure to deal with....
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May 29, 2019
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Thank you for your feedback. We have enjoyed working with you and appreciate your kind comments. ...
Mar 10,2019
Mar 10,2019
1
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Process was quick and clear right from the application stage till property handover. Property manager is really good and approachable and quick in sorting out things. Providing information as per tenants needs....
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May 29, 2019
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Thank you, the 1Let team appreciate your feedback. ...
Mar 05,2019
Mar 05,2019
1
people found
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We rented a property for one year with 1Let and were pleased with their service. Our emails and queries were always answered promptly and we found the team to be helpful and professional. We would rent from them again....
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May 29, 2019
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Thank you very much Juliet, we always appreciate feedback. ...
Mar 04,2019
Mar 04,2019
1
people found
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I have been with 1LET for over two years now and have never had any issues. They are really quick to respond to any problems and Alan in particular has been amazing help over the last year. Feel very safe in their hands....
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May 29, 2019
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Thanks Jessica, we are always happy to help. ...
Mar 02,2019
Mar 02,2019
1
people found
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Alan is approachable and friendly. All enquires have been answered quickly by the team at 1let. I hadn't rented a property in a while - the team made the process very quick and easy and let me know all the steps and what I had ...
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May 29, 2019
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Thank you Kelsey we appreciate your kind comments. ...
Feb 23,2019
Feb 23,2019
1
people found
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I lived in a property managed by 1let for two years and found all staff that I had communication with to be friendly and helpful. I have rented through several letting agencies in the past and have found 1let, as a smaller company, to be ...
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Feb 26, 2019
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Thank you for a very kind review Pip ...
Feb 23,2019
Feb 23,2019
1
people found
this helpful
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Across the board the 1Let team are honest, friendly, professional and are committed to following up all queries or concerns. I couldn't recommend more highly and Melissa has been outstanding to deal with....
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Comment on agent fees
For the standard of service I feel the fees are totally acceptable.
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Feb 26, 2019
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Thank you Liz, we really appreciate your review. It means a lot to the team who always strive to provide an outstanding service ...
Feb 22,2019
Feb 22,2019
1
people found
this helpful
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The team at 1Let are extremely professional and helpful. They made the entire letting experience stress free from start to finish. I would definitely make them my first point of contact if I were to rent property in Edinburgh again....
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Feb 26, 2019
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Thank you for such a kind review, the 1LET team really appreciate it ...
Feb 22,2019
Feb 22,2019
1
people found
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Janina was very professional and helpful throughout my application process and even after. I was moving at a really stressful time so thanks for making my move such a smooth and fast process!...
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Feb 26, 2019
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Thanks you Odette ...
Feb 22,2019
Feb 22,2019
1
people found
this helpful
this helpful
1 let have been exceptional in responding immediately to any problems I have had over the 2 years I rented through them. Workmen have been sent out within hours, even if not an emergency and any questions, however minor, have been dealt with seriously. I feel very ...
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N/A
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Jan 18,2019
Jan 18,2019
1
people found
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1Let have been for the last 12 months the best letting agents I have ever dealt with. They are very professional, efficient and easy to communicate with.
Ken and his teams service went the extra mile to ease my move in/out and were always available ...
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Feb 26, 2019
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Thank you Gillian, It was a pleasure to let the property to you and we wish you all the best with your future endeavours ...
Jan 03,2019
Jan 03,2019
1
people found
this helpful
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I'm very happy about the way the Agency managed the difficult situation of renting while in another Country: always professional but very welcoming at the same time: not so easy! I definitely recommend Let1 Agency. Thank you very much Melissa, Julia and Ken!...
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Jan 07, 2019
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Thank you Stefania. We were delighted to be able to help you find such a lovely flat, we do hope you enjoy your new home ...
Nov 28,2018
Nov 28,2018
1
people found
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As a contractor we find 1Let to be a very professional company to work alongside.
Communication is first class and feedback between both business's is a great help....
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Comment on agent fees
Not Applicable
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Nov 21,2018
Nov 21,2018
1
people found
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1LET have been very quick to respond to me in regards to my letting with them.
On moving into the property, the flat had not been cleaned, but 1LET immediately sent round a cleaner to solve the issue and have been prompt in sorting other ...
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Dec 12, 2018
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We appreciate your review, thank you. ...
Nov 20,2018
Nov 20,2018
2
people found
this helpful
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While lookg for a pkace to rent my husband and I found 1Let to be helpful and professional. Arranging a flat viewing was easy and Alan was very helpful during our visit. When we decided to rent a property Julia sorted out the paperwork swiftly ...
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Sep 17,2018
Sep 17,2018
1
people found
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1LET have been our letting agents for our Edinburgh flat for four years. We are very happy with the service that they provide and could not wish for better. The staff are conscientious, thorough and professional. Our flat is in good hands and we recommend 1...
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Sep 12,2018
Sep 12,2018
1
people found
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1Let have done a great job for me as a landlord over the last three years. I'm abroad so they arranged everything needed to fix up the flat, advertise and find tenants. So much so, that I went straight to them again the next flat ...
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Comment on agent fees
as far as I know - standard - and certainly worthwhile
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Dec 12, 2018
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Thank you Steve, your comments are very much appreciated. ...
Sep 04,2018
Sep 04,2018
1
people found
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this helpful
The application process was efficient and makes great use of modern technology. So far the 1Let have been very helpful during our tenancy....
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Sep 07, 2018
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Thank you! We really appreciate your comment about technology - we are always trying hard to make things easier and better for our customers. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please visit http://www.1let.co.uk/complaints-policy/ for more information.
Last updated at 11:41 AM 25/01/2016 by allAgents
Best Letting Agent in EH3 
Best Letting Agent in EH3 
