Choices
4.7/5, 5328 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction



Property Features

Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 100 382 4 654 2 229 24
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Images & Videos

“I asked Benjamin to market my flat in Wapping to ......”

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Aug 26,2016
Minithumbup
By: 'Vivek'
Aug 26,2016
0 people found
this helpful
I asked Benjamin to market my flat in Wapping to let and he was brilliant. Easy to speak to and contact. He has a highly positive attitude and is tenacious and extremely dedicated. He was able to let the flat out by my required deadline ...
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“I was looking to rent quite quickly in an area ......”

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Aug 25,2016
Minithumbup
By: 'Filip'
Aug 25,2016
0 people found
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I was looking to rent quite quickly in an area close to my office and I stumbled upon Choice's offer on Rightmove. Having contacted them, I started working with Esme on dealing with all the paperwork, references, etc, etc. She laid out all the costs ...
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Comment on agent fees
Agent's Fees are more than budget-friendly.
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“I have never met Emma in person, only via email, ......”

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Aug 24,2016
Minithumbup
By: 'Valentina'
Aug 24,2016
0 people found
this helpful
I have never met Emma in person, only via email, I can only say thank you for your amazing and wonderful customer care. She is gone over and beyond to solve my urgent issues and am so ever grateful to her time and effort. I ...
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Comment on agent fees
Reasonable
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“I was looking for a place to rent and Afrahim ......”

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Aug 23,2016
Minithumbup
By: 'Raihan'
Aug 23,2016
0 people found
this helpful
I was looking for a place to rent and Afrahim was very helpful. He helped me find a place quickly and guided me through the whole rental procedure. Much more helpful than other agents!...
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“Available whenever I required over the phone to provide information ......”

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Aug 20,2016
Minithumbup
By: 'Charles'
Aug 20,2016
0 people found
this helpful
Available whenever I required over the phone to provide information that I required or needed clarifying. Warm, friendly service, unlike many other letting agents...
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“Superb service - acceptable offer received within 24 hours of putting ......”

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Aug 17,2016
Minithumbup
By: 'Kit'
Aug 17,2016
0 people found
this helpful
Superb service - acceptable offer received within 24 hours of putting the property on the market which duly completed about three months later. The buyers were somewhat demanding and Richard's negotiating skills were essential in allowing the sale to proceed - I have doubts that the ...
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Comment on agent fees
Standard market rate - good value considering the assistance provided by Richard
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“We had recently encountered a few problems with our property, ......”

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Aug 17,2016
Minithumbup
By: 'Jess'
Aug 17,2016
0 people found
this helpful
We had recently encountered a few problems with our property, after reporting the issues to choices customer services department Jennifer soon contacted us and took matters into her own hands. She managed to organise the relevant contractors to visit our property relatively quickly which soon ...
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Comment on agent fees
Good
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“Jennifer has always proven to be a fantastic help to ......”

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Aug 16,2016
Minithumbup
By: 'Bethany'
Aug 16,2016
0 people found
this helpful
Jennifer has always proven to be a fantastic help to me. Both my stay at my former property and the unexpected eviction from the property was very very hard on me but when bringing up any issues Jennifer has always come across as incredibly friendly ...
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Comment on agent fees
any fees are annoying to the people who have to pay them but if they are handled correctly then they are less annoying to have to pay them for that.
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“Jennifer Green has been a pleasure to work with. Always ......”

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Aug 12,2016
Minithumbup
By: 'Mrs'
Aug 12,2016
0 people found
this helpful
Jennifer Green has been a pleasure to work with. Always positive and can do attitude which has been very re-assuring. I look forward to working with Jennifer again in future. Many thanks. Mrs Pat Lulu...
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Comment on agent fees
Good
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“Will always provides a good professional service. He is very ......”

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Aug 09,2016
Minithumbup
Will
By: 'Patel'
Aug 09,2016
0 people found
this helpful
Will always provides a good professional service. He is very helpful and through in the work he carries out. I have never had any issues with him or the work done by him....
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“I phoned Emma just after 9 one morning as we urgently ......”

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Aug 02,2016
Minithumbup
By: 'ELemmens'
Aug 02,2016
0 people found
this helpful
I phoned Emma just after 9 one morning as we urgently needed a locksmith - By 10:30 he had gotten in touch with me and by 11:30 the job was done. She called him as soon as I called her and kept me updated on the progress. Really ...
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“Amy is brilliant : she is a credit to Choices : always ......”

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Aug 02,2016
Minithumbup
By: 'ian'
Aug 02,2016
0 people found
this helpful
Amy is brilliant : she is a credit to Choices : always helpful and efficient and totally professional.She is polite and likes to sort problems quickly....
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Comment on agent fees
ok
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“I have recently been through a tough time in regard ......”

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Aug 01,2016
Minithumbup
By: 'Charles'
Aug 01,2016
0 people found
this helpful
I have recently been through a tough time in regard to my health and was in some confusion as to how to approach my imminent flat move. Sophiya has been understanding, thoughtful, courteous and efficient; relaxed and personable. It was really appreciated. Regards Charles Bennett...
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“Sophiya has been nothing but kind and helpful whilst I ......”

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Aug 01,2016
Minithumbup
By: 'Winnie'
Aug 01,2016
0 people found
this helpful
Sophiya has been nothing but kind and helpful whilst I have used Choices. She has helped me with any issues I have had and has always been friendly and informative. Although I may not recommend the landlord of the property I would recommend choices and ...
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Comment on agent fees
Very high. My new estate agent fees were substantialy lower
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“He was very helpful and was always on hand for ......”

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Aug 01,2016
Minithumbup
By: 'Yeji'
Aug 01,2016
0 people found
this helpful
He was very helpful and was always on hand for a call even during his day off. He tried very hard to accommodate what I was looking for which I really appreciate!...
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“Katie is very professional, very patient.she has done à great ......”

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Jul 31,2016
Minithumbup
By: 'Mrs'
Jul 31,2016
0 people found
this helpful
Katie is very professional, very patient.she has done à great job on a difficult case, following up and keeping us informed at every stage.thank you....
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“At first it was a bumpy experience as I tried ......”

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Jul 31,2016
Minithumbup
By: 'Harry'
Jul 31,2016
0 people found
this helpful
At first it was a bumpy experience as I tried to get a place that was closer to work. The place I originally went for, just didn't work out, mainly due to a potential tenant bailing at the last minute and the landlord sticking by ...
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Comment on agent fees
Fair price, you will pay a bit more for long term security (or go cheaper somewhere else and potentially fall into a con).
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“I met Elena a couple of weeks ago and I ......”

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Jul 29,2016
Minithumbup
By: 'AoifeSull'
Jul 29,2016
0 people found
this helpful
I met Elena a couple of weeks ago and I found her to be very helpful, approachable, friendly and professional. Elena was very helpful answering any questions I had, finding out further information I needed and guided me through each stage from the initial holding ...
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“Very helpful and friendly, managed to process our bid for ......”

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Jul 28,2016
Minithumbup
By: 'Arun'
Jul 28,2016
0 people found
this helpful
Very helpful and friendly, managed to process our bid for the property very quickly and efficiently. I found her to be much better than many agents I have spoken to...
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Comment on agent fees
Fairly average
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“We have used RightMove website to identify a rental property ......”

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Jul 27,2016
Minithumbup
By: 'M'
Jul 27,2016
0 people found
this helpful
We have used RightMove website to identify a rental property that we liked in Kidbrook and Esme Hinton from Choices was the assigned manager for this home. Our experience with dealing with Esme was absolutely great from the get go when Esme managed to organise ...
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Comment on agent fees
I can't really comment on agent fees as this is the only agent I had dealt with in UK. I thought fees were reasonable.
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“I spoke to Jennifer on Saturday as I could not ......”

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Jul 25,2016
Minithumbup
By: 'HappyLandlordCrawley'
Jul 25,2016
0 people found
this helpful
I spoke to Jennifer on Saturday as I could not locate some documentation required urgently for a remortgage. Jennifer was polite, courteous and efficient in finding out exactly what I needed and emailed the information to me. Jennifer's customer service skills have been exemplary on ...
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“Really nice and polite Service so far. I am from ......”

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Jul 20,2016
Minithumbup
By: 'Kevin'
Jul 20,2016
0 people found
this helpful
Really nice and polite Service so far. I am from Germany and was very greatful to have them two. Thank you very much...
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Comment on agent fees
Are ok
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“Raimonda found me a rental property for me in Redhill, ......”

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Jul 19,2016
Minithumbup
Raimonda
By: 'Mark'
Jul 19,2016
5 people found
this helpful
Raimonda found me a rental property for me in Redhill, she and he rest of her team were very polite and helpful and I recieved an excellent service. I would recommend them to anyone....
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Comment on agent fees
Competitive
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“I work at a hospital close to Morden and called ......”

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Jul 16,2016
Minithumbup
By: 'Senthilkumar'
Jul 16,2016
0 people found
this helpful
I work at a hospital close to Morden and called Choices after seeing an advert on Rightmove. Within a day of phoning Richard, I had already seen the room and put down a deposit. Today I've moved in and Richard went out of his way ...
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Comment on agent fees
Fees where aceptable
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“Thank you very much Raimonda.....You were a really heplful ......”

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Jul 13,2016
Minithumbup
Raimonda
By: 'Christophe'
Jul 13,2016
5 people found
this helpful
Thank you very much Raimonda.....You were a really heplful and honest agent.You knew how to make me feel comfortable and not stressed about this accommodation search.You, even, convinced me to have a look on the property in Horley while I was really ...
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“I have been in contact with several estate agents over ......”

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Jul 13,2016
Minithumbup
By: 'Elias'
Jul 13,2016
0 people found
this helpful
I have been in contact with several estate agents over the years, and Elena certainly stands out amongst them. Her professionalism was quickly made clear by her promptness and attention to client needs. The personal touch should also be called out as she ensured to ...
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“Jennifer was extremely professional, friendly, polite and helpful. She helped ......”

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Jul 12,2016
Minithumbdown
By: 'Ms'
Jul 12,2016
0 people found
this helpful
Jennifer was extremely professional, friendly, polite and helpful. She helped me to navigate the new online system and made the whole process easier than I had anticipated. Jennifer assisted with the issue I had with the problem and assured me that everything would be done ...
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What agent could do to change your mind?
N/A
Attached Filesnbsp;
Comment on agent fees
N/A
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“Amy has dealt with a tricky situation very well, keeping ......”

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Jul 12,2016
Minithumbup
By: 'Frustrated'
Jul 12,2016
0 people found
this helpful
Amy has dealt with a tricky situation very well, keeping me updated at all times. I hope Amy retains control over my property for the foreseeable future...
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Comment on agent fees
fees seem steep but are the going rate
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“I would like to put in writing that Amy Ward ......”

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Jul 12,2016
Minithumbup
By: 'Lorna'
Jul 12,2016
1 people found
this helpful
I would like to put in writing that Amy Ward is the only member of Staff who has kept me sane throughout a horrid experience renting a property through Choices. During this time I have shouted down the phone, expressed my disgust in the some ...
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Comment on agent fees
I have nothing but good things to say about Amy, she kept her word throughout and helped me get though a frustrating situation.
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“I worked with Esme to coordinate my exit from the ......”

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Jul 11,2016
Minithumbup
By: 'canada-water-tenant'
Jul 11,2016
0 people found
this helpful
I worked with Esme to coordinate my exit from the property and everything when down smoothly. Esme is a hardworking and smart professional that makes great decisions quickly without compromising quality :)...
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Comment on agent fees
Average
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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