Choices
4.7/5, 5328 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction

Property Features

Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5328
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
21st Oct 2022
reviewed by 'Miss P'
“I dealt with Tianne Harvey, who was the rudest person I have ever dealt with, making false promises and disrespectful.......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 100 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   119 to Rent   93
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Drove me to several properties, back to back on one ......”

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Feb 06,2017
Minithumbup
By: 'Mark'
Feb 06,2017
0 people found
this helpful
Drove me to several properties, back to back on one night so I could get informed and make a decision quickly. Even sat outside and waited for me to have another viewing with another agent in between. Polite, friendly and professional....
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“Elena was very clear in explaining the details and breakdown ......”

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Feb 04,2017
Minithumbup
By: 'Luciana'
Feb 04,2017
0 people found
this helpful
Elena was very clear in explaining the details and breakdown of the rent and bills, she helped me a lot through the referencing process for the room/property I always dreamed! Thank you Elena!...
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“They are very friendly, particularly Ahmed showed very good professionalism ......”

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Feb 01,2017
Minithumbup
By: 'Mahbub'
Feb 01,2017
0 people found
this helpful
They are very friendly, particularly Ahmed showed very good professionalism in terms of giving confidence to landlord to get tenants...
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Comment on agent fees
Fairly good .
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“Sam was a friendly, polite, enthusiastic and really helpful person, ......”

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Jan 31,2017
Minithumbup
By: 'charles'
Jan 31,2017
0 people found
this helpful
Sam was a friendly, polite, enthusiastic and really helpful person, always quick to reply and always came back with an answer to my many questions and concerns, thank you for finding a good tenant fro our property, I am sure Sam will go well and ...
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“Esme was very helpful in all the process; since I ......”

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Jan 31,2017
Minithumbup
By: 'Barbara'
Jan 31,2017
0 people found
this helpful
Esme was very helpful in all the process; since I contacted her looking for properties until everything got sorted for me to move in! always a quick response and a great attitude....
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“The agent was very helpful and super available. He even ......”

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Jan 30,2017
Minithumbup
By: 'Manuel'
Jan 30,2017
0 people found
this helpful
The agent was very helpful and super available. He even showed me the room using facetime which was very useful!...
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“Ben has demonstrated to be an excellent, efficient and extremely ......”

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Jan 25,2017
Minithumbup
By: 'Sara'
Jan 25,2017
0 people found
this helpful
Ben has demonstrated to be an excellent, efficient and extremely professional agent. He is the one person you want to have there to help you when you are looking for a home not just a house. He looked after me and my husband during the ...
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Comment on agent fees
Regular
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“Reliable and professional agent, handled perfectly the transaction even if ......”

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Jan 25,2017
Minithumbup
By: 'Veronica'
Jan 25,2017
0 people found
this helpful
Reliable and professional agent, handled perfectly the transaction even if we had some issues with the timing and paperworks. Really impressed with his ability and passion for is work. I strongly recommend this agent....
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“Ahmed was very professionally dressed which makes myself as a ......”

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Jan 18,2017
Minithumbup
By: 'Theo'
Jan 18,2017
0 people found
this helpful
Ahmed was very professionally dressed which makes myself as a possible renter more comfortable as I know that I will be taken care of. Ahmed was very friendly and assisted me in answering all my questions....
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Comment on agent fees
The agency fees quoted were much lower than other agents
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“Choices is not to trusted with rent they rip me ......”

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Jan 16,2017
Minithumbdown
By: 'Haley'
Jan 16,2017
3 people found
this helpful
Choices is not to trusted with rent they rip me of nearly 800 pounds they failed to tell me housing benefit went up and still continued to take my money knowing I didn't have to pay that much....
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“Esmee was very helpful during the whole process. Given the ......”

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Jan 13,2017
Minithumbup
By: 'Gavin'
Jan 13,2017
0 people found
this helpful
Esmee was very helpful during the whole process. Given the short time frame she was very quick and efficient.I found her very reassuring....
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“He was very kind and helpfull. He contacted me alone ......”

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Jan 13,2017
Minithumbup
By: 'George'
Jan 13,2017
0 people found
this helpful
He was very kind and helpfull. He contacted me alone through the phone to explain me about the room and the house...
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Comment on agent fees
Good
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“Very helpful person, polite and professional throughout the process. Easy ......”

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Jan 13,2017
Minithumbup
By: 'Kelly'
Jan 13,2017
0 people found
this helpful
Very helpful person, polite and professional throughout the process. Easy to get hold and very approachable. We are very happy with the service we have received. Thank you!...
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“I wanted to leave a review for Ahmed because the ......”

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Jan 09,2017
Minithumbup
By: 'Andreea'
Jan 09,2017
0 people found
this helpful
I wanted to leave a review for Ahmed because the kind of professionalism and service I have seen from him I very rarely saw in real estates agents today. He has come up with suggestions that fit my requirements and he made sure that he ...
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Comment on agent fees
Very reasonable fees.
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“I definitely recommend Raimonda as a professional agent, who understands ......”

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Jan 03,2017
Minithumbup
Staff profile picture
Raimonda
By: 'Alexandra'
Jan 03,2017
5 people found
this helpful
I definitely recommend Raimonda as a professional agent, who understands consumer needs and works hard to find solutions to the trickiest of requests. She has excellent product knowledge and she communicates very well. She found me exactly what I was looking for at very short ...
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Comment on agent fees
They are fair compared to the rest of the estate agents and I like that you can pay by credit card too. Quick easy payments. Like
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“Ahmed is most committed to find the perfect and most ......”

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Dec 24,2016
Minithumbup
By: 'Anastasia'
Dec 24,2016
0 people found
this helpful
Ahmed is most committed to find the perfect and most ideal property. Only after our first conversation he was able to help me start looking for a suitable flat and was more than happy to answer any of my questions. Extremely easy going and friendly, ...
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Comment on agent fees
Good
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“Benjamin went out of his way to assist me in ......”

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Dec 22,2016
Minithumbup
By: 'Jaco'
Dec 22,2016
0 people found
this helpful
Benjamin went out of his way to assist me in finding a room to let when I was still outside the country. He and Esme were always helpful in sorting out the administrative side of the renting arrangement....
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“Esme is a wonderful agent and she has been very ......”

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Dec 22,2016
Minithumbup
By: 'AKHO'
Dec 22,2016
0 people found
this helpful
Esme is a wonderful agent and she has been very helpful during my property viewing. This is my first property search in London and Esme made easy and convenient for me. Esme has been efficient and effective from the viewing of property to the execution ...
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Comment on agent fees
The agent fee is reasonable.
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“I am very satisfied with the service provided by Mr ......”

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Dec 20,2016
Minithumbup
By: 'Mr'
Dec 20,2016
0 people found
this helpful
I am very satisfied with the service provided by Mr Ahmed Salman, he was very professional throughout the process and provided confidence during the transaction. Ahmed found my profile on an on-line accommodation wanted board and presented to me an apartment which was exactly what ...
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Comment on agent fees
The fees put forward by the Agent were in-line with industry standards, these were laid out clearly in the contract.
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“Special Thanks to Benjamin Beaupierre who went over and above ......”

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Dec 20,2016
Minithumbup
By: 'Davide'
Dec 20,2016
0 people found
this helpful
Special Thanks to Benjamin Beaupierre who went over and above the call of duty. His patience, confident and outgoing manners gained my wife's and my personal trust he gave us both reassurance. We are now very happy in our new home. Fantastic service in all ...
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Comment on agent fees
Very Good
Attachments

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“Ahmed was incredibly helpful and responsive from the moment that ......”

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Dec 18,2016
Minithumbup
By: 'Elif'
Dec 18,2016
0 people found
this helpful
Ahmed was incredibly helpful and responsive from the moment that I made contact with him. His service, was in fact, delightful! He even tried to go the extra mile to help me with some housing related issues, which I was extremely pleased about. I would ...
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Comment on agent fees
Good
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“He is harding working. He show me a house according ......”

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Dec 18,2016
Minithumbup
By: 'CL'
Dec 18,2016
0 people found
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He is harding working. He show me a house according my requirement. He is cheerful and explain the term clearly....
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“I have used choices in Croyden thru William to rent ......”

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Dec 15,2016
Minithumbup
Staff profile picture
Will
By: 'Albert'
Dec 15,2016
0 people found
this helpful
I have used choices in Croyden thru William to rent a flat The agent is very helpful during the proces I recommend all to my friends and family to go with William for his excellent job he das for the tenants...
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“Both Esme and Martina were very helpful and i would ......”

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Dec 14,2016
Minithumbup
By: 'Vance'
Dec 14,2016
0 people found
this helpful
Both Esme and Martina were very helpful and i would recommend choices to anyone! My move was sorted out very quickly. Esme told me exactly what she needed from me ie documents etc....
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Comment on agent fees
Everything was done swiftly and Professionally.
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“Greg was very helpful, good communication as well. He helped ......”

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Dec 12,2016
Minithumbup
By: 'Roland'
Dec 12,2016
0 people found
this helpful
Greg was very helpful, good communication as well. He helped me to find a lovely property. If any new news he was keeping me touch! Absolutely recommended person!...
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“Agent is slow, unprofessional, inefficient, always out of office, and ......”

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Dec 04,2016
Minithumbdown
By: 'Anon'
Dec 04,2016
4 people found
this helpful
Agent is slow, unprofessional, inefficient, always out of office, and as I cannot access the deposit until the agency releases it I am powerless and had no choice but to agree to the agency's claims in order of having any hope of getting some deposit ...
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Comment on agent fees
High fees and charges.
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“Greg was a great help to myself and my partner ......”

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Dec 01,2016
Minithumbup
By: 'L'
Dec 01,2016
0 people found
this helpful
Greg was a great help to myself and my partner whilst we were looking for a property to rent, he had good knowledge and was very helpful and was able to guide us in the right direction. He also answered our questions very well and ...
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Comment on agent fees
fair
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“Ahmed was very fast answering all my questions. Although I ......”

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Nov 27,2016
Minithumbup
By: 'Nelson'
Nov 27,2016
0 people found
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Ahmed was very fast answering all my questions. Although I am still in Portugal he went to the property and did a live video call and showed me the place to see every detail. Very professional....
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Comment on agent fees
Good
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“There was a mixup with the timings and who would ......”

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Nov 18,2016
Minithumbup
By: 'Vadilson'
Nov 18,2016
0 people found
this helpful
There was a mixup with the timings and who would meet me at the agreed time to view the property. I arrived in good time and Ahmed saved the day by putting me at ease (he called me and said he wouldn't be too long) ...
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“I have been really impressed with Choices and the way ......”

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Nov 18,2016
Minithumbup
By: 'Ash'
Nov 18,2016
0 people found
this helpful
I have been really impressed with Choices and the way that Esme handled my inquiry, she got straight to it without any delay, she actually restored my faith in letting agents. I found one of your rooms on Spareroom.co.uk and left a direct ...
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Comment on agent fees
Good, I didn't actually take the room but the fees were very reasonable.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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